Mortgage Department Is Incompetent
SAN ANTONIO, TEXAS -- USAA has been amazing in all other areas with the exception of the mortgage area. I purchased a home in 2008 with USAA and the process was smooth with no issues so I thought I would have the same experience ... read full review1 Replies - Latest reply on 07/20/2013
SAN ANTONIO, TEXAS -- They have randomly this year held my credit card deposit for 7 days drawn off USAA Banking. When asked they said the Federal Government makes them hold it. Also, I am kind of freaking hereing they are holding deposits especially from instate banks and other member. Again it the Federal Govenment making them hold. Not sure about this one. Seems to me stealing your money and drawing interest. 4 Replies - Latest reply on 10/21/2012Add reply
SAN ANTONIO, TEXAS -- I opened a checking account with USAA several months ago. I was put off by the customer service. It would seem there are two teams. The first team that you receive when calling is very nice but can ... read full review5 Replies - Latest reply on 06/07/2013
Hurricane Irene damaged our roof porch and ceiling. USAA a month later has paid nothing and continues to look for ways not to pay what the policy clearly covers Add reply
Holding Check Deposits
I have been a USAA customer for over 15 years and have an excellent history with them. I recently became disabled and my wages severely cut. I have been making USAA my number one priority for payments ... read full review3 Replies - Latest reply on 03/15/2011
TEXAS -- Beware of this company. A quote for Auto insurance was given to me at a rate 50% higher than any other quote I received from other 3 other companies including GEICO and Progressive, for comparable coverage. ... read full review2 Replies - Latest reply on 06/07/2013
Threw me away
SAN ANTONIO, TEXAS -- I worked for USAA for almost 25 years and was a PERFECT employee. I received the highest rating for my performance, received many complement letters from members for the service I provided. I was one ... read full review14 Replies - Latest reply on 10/11/2010
My wife and I have found that USAA is not always on the side of it's members when they are involved in auto accidents where they were not at fault. Little is known, "but the fight is on" with USAA when the other party has insufficient insurance. As a USAA member you will be required to enter a lawsuit against USAA to pay or recop your expenses for Medical, Liability and Damages if the other party has minimum coverage(Most of your auto coverage is stacked meaning the coverage is multiplied by the number of autos insured with USAA). It's a real revelation when you find yourself paying for an attorney and the non-member involved in the accident is being represented and paid for by USAA - there is some real irony there. USAA need to be reminded of who brought them to the dance to begin with and service USAA members 1ST. Tere must be a better approach in a membership required organization.
1 Replies - Latest reply on 05/24/2010Add reply
ALso, is it only me, but do you have to have been a Flag or General Officer to be on the USAA BOD - where is the equal representation for all ranks of members.
USAA = Dirtbags
I've reported these dirtbags to the FTC, the Office of Thrift Supervision, and the Comptroller of Currency.
USAA cashed checks but did not deposit into anyone's account but their own. Seriously! ... read full review
USAA is an outstanding company
SOMEWHEREIN, TEXAS -- I have been with USAA for over 3 years now. They go above and beyond what is the norm for an insurance company. They have awesome savings rates, loan rates, and of course insurance rates. Before I ... read full review9 Replies - Latest reply on 08/21/2007
SAN ANTONIO, TEXAS -- Read a lot of people bashing USAA. They must not have been dealing with the USAA I deal with. Quick bullets, or I would be on here an hour! I"m a 24 yr AF Master Sgt. joined USAA as soon as they started taking Select Enlisted as customers.
My house robbed, no pics or receipts ..... Claim fairly settled in 5 days
Easiest mortgage ever x two.... VA first, then conv refi 15 yr fixed, 3.75 percent... Even came to my house at my time to get papers signed....... super simple and really amazing
Had family Emerg, needed 15k fast, called USAA asked for pers loan. Approved in 5 minutes (honestly) and FedEx to me next day for $6.00.
No need to keep boring you with my situation, though overseas issues and foreign wife created some other dizzy issues dealing with USAA, All ended fairly and fast! One last thing, love investing with them. All USAA employees get paid by hour or Salary.... NO one gets commission
SAN ANTONIAL, TEXAS -- USAA has locked me out of my accounts. I have auto and Homeowners insurance as well as banking services. One day, I was trying to log into my account and it said your account is locked and you need to call the fraud dept. Fraud Dept said it can't id me. Now that's funny, they had no problem id'ing me when I opened up my accounts with them.
So far, it has been 1 week and 10 phone calls to them. They asked me to send them some documents which I did. It cost me around $5.00 to fax them to them. I waited 3 more business days and they said they did not receive the documents. Now this is funny as I have proof that I faxed it to them.
They change their stories like people change their socks. Every time you talk with someone they never give you the same answer. So now, I will have to wait until next Wednesday, 5 March and see what they say this time.
They have no problem taking your money, they just have issues allowing you to use your money. I have spent over 22 years defending this country only to be taken advantage of a company who claims to help vets. All I can say is when I get my accounts back I'm gone.
SAN ANTONIO, TEXAS -- I have been a member with USAA for over 12 years. The last several months have been a total mess with our insurance policies. Suddenly they decided to start charging me rates for a child with a license even though my child does not have a license. In trying to straighten this out, my auto payments were halted since the payments were so screwed up and the amount was literally changing from month to month by hundreds of dollars. I paid my December bill 4 days early. USAA then still attempted to take the payment from my account twice - both times resulting in a $29 fee - $58 total fee, because the payment was not there to take as it had already been paid early. They refuse to refund me the fees, the bank blaming the insurance side, the insurance side blaming the bank side. Both representatives I spoke to were very snotty.
1 Replies - Latest reply on 12/09/2013Add reply
The insurance representative told me that "payment was halted because you couldn't pay it on time" when in fact the payments were halted due to errors made by USAA, not me. USAA has NEVER not gotten my insurance payment. USAA has gotten too money-hungry and sees the military as a fantastic way to feed that hunger. This is not the first issue I have had with them, which is why over the years my accounts with them have gotten smaller and smaller. I will now be closing all accounts with them.
I was denied a secured loan, due to poor credit number only (due to medical). My local credit union gave me the loan after I explained my situation, just at a higher interest rate. USAA now gives their money to TV stations for advertising (used to be just word of mouth, why TV ads???????) instead of loaning to members. We're just numbers now. Insurance products are still great, though. Add reply