I was denied a secured loan, due to poor credit number only (due to medical). My local credit union gave me the loan after I explained my situation, just at a higher interest rate. USAA now gives their money to TV stations for advertising (used to be just word of mouth, why TV ads???????) instead of loaning to members. We're just numbers now. Insurance products are still great, though. Add reply
COLORADO SPRINGS, COLORADO -- I joined USAA after hearing that they were a great company with great customer satisfaction. I served eight years in the military and had heard some good things about them years ago. I called them and ... read full review1 Replies - Latest reply on 09/08/2013
Mortgage Department Is Incompetent
SAN ANTONIO, TEXAS -- USAA has been amazing in all other areas with the exception of the mortgage area. I purchased a home in 2008 with USAA and the process was smooth with no issues so I thought I would have the same experience ... read full review1 Replies - Latest reply on 07/20/2013
DO NOT Use USAA VA Loan Service!!
SAN ANTONIO, TEXAS -- My husband and I have used USAA credit card services in the past. They have been remarkably wonderful to deal with. However, we, like others, because we had such a great experience with USAA prior, tried ... read full review1 Replies - Latest reply on 03/07/2013
USAA Has Really Gone Down the Tubes
SAN ANTONIO, TEXAS -- It has been eye-opening seeing the negative comments about USAA on a number of financial services fora. I’ve been with USAA for 33 years, never a late or missed payment, never an overdraft, and I think ... read full review6 Replies - Latest reply on 07/30/2013
SAN ANTONIO, TEXAS -- They have randomly this year held my credit card deposit for 7 days drawn off USAA Banking. When asked they said the Federal Government makes them hold it. Also, I am kind of freaking hereing they are holding deposits especially from instate banks and other member. Again it the Federal Govenment making them hold. Not sure about this one. Seems to me stealing your money and drawing interest. 4 Replies - Latest reply on 10/21/2012Add reply
Total Loss Cheats
NEW ORLEANS, LOUISIANA -- When my car was declared a total loss, the total loss department offered me about $3000 below its estimated value by using CCC One (CCC Valuescope previously) Their long report made it seem like they ... read full review4 Replies - Latest reply on 10/26/2013
SAN ANTONIO, TEXAS -- I opened a checking account with USAA several months ago. I was put off by the customer service. It would seem there are two teams. The first team that you receive when calling is very nice but can ... read full review5 Replies - Latest reply on 06/07/2013
COLORADO -- USAA does not do any mortgage, its US Bank that does it for them they are just a bunch incompetent pencil pushing processors from your first contact to everybody above them, One day they ask for one thing the next day they tell It's not good. they send you pre-approval documents all incorrect, they calculate income to debt ratio and then tell its wrong and you don't qualify. they want you to pay all credit off and then cancel your credit cards. 2 days before closing they tell you were denied after telling you day earlier everything is approved just waiting for appraisal. If you want to waste time and money go To USAA they know how to do it, they say they want help the armed forces and family's that's a JOKE. Service they have not a clue what service is. CORPORATE IS EVEN LESS USEFUL. they should be ashamed of themselves.3 Replies - Latest reply on 12/17/2011Add reply
CALIFORNIA -- Unknown toxic Mold--minimized to no more than $2500. claim which does NOT cover Repairs or Property Lossses. Homeowner "Coverage" paid ito for 55 years, geat UNTIL there is ONe sigle Claim. Then USAA is UNresponsive and jeopardizes very LIFE of claimant, re TOXIC MOLD Can actually cause DEATH. Their slow to respond has cost me multiple Medical treatments, TWO hospitalizations and THOUSANDS of dollars to live OUTSIDE my continued MOLD infested HOME. They are very generous with Sorries" and zero real HELP, or acceptance of Resposibility to Homeowner.3 Replies - Latest reply on 10/26/2011Add reply
Hurricane Irene damaged our roof porch and ceiling. USAA a month later has paid nothing and continues to look for ways not to pay what the policy clearly covers Add reply
I have been a USAA customer for over 15 years and have an excellent history with them. I recently became disabled and my wages severely cut. I have been making USAA my number one priority for payments and have kept them and all of my bills current (no going over 30 days) and have paid any and all late fees. My wife is self employed and is paid daily. We deposit her checks every day and rely on them to make payments to USAA and other creditors. As of 1/12/2011 USAA saw it befitting to place five (5) day holds on all deposits thus leaving us broke for five days.
3 Replies - Latest reply on 03/15/2011Add reply
I am rethinking my relationship with USAA and also now considering filing BK. I owe USAA over $129,000 and instead of paying them as I have may now just write them off because of their poor behavior.
USAA has lost site of helping the American fighting man and women and have gone the way of mainstream banking and greed.
TEXAS -- Beware of this company. A quote for Auto insurance was given to me at a rate 50% higher than any other quote I received from other 3 other companies including GEICO and Progressive, for comparable coverage. ... read full review2 Replies - Latest reply on 06/07/2013