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I had to yell "I have a compliant" just to talk to a human
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MESA, ARIZONA -- I usually use UPS, but the person I bought this dress from used USPS. The package is literally down the street from me at the PO, but apparently, it is undeliverable as addressed. It has literally shipped across the country, and they suddenly lost the address?! **. I checked the address I gave to the seller and it was correct. I have no clue why it's not working.

I'm on hold for customer service as I am typing this. And with the customer service, it is nearly impossible to talk to a human. I literally yelled "I have a complaint" and I got sent straight to customer service, only to be on hold for like the past 2 hours. 22 to 45 minutes my ass. USPS is a terrible and unreliable service with horrible ways of dealing with customer service.

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Damaged Package, Insurance Claim Denied and Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICO, CALIFORNIA -- Don't ever ship anything big with USPS. Considering my (local) USPS office had decent reviews and the shipping rates were cheap for shipping guitars I decided to take my business to them. Worst mistake of my life. I ended up wasting $140 in shipping the guitar to its buyer and back because of their negligence. The guitar arrived with two huge cracks on the body of the guitar. I purchased insurance for up to $400. All I asked in return was enough to compensate for the damages and shipping. Claim denied. This cost me a great instrument and wasted my money on shipping.

DO NOT waste your time with this company, spend the extra money on RELIABLE companies like UPS and FedEx. Just a tip, don't buy insurance with USPS. It doesn't cover **. I'm considering suing this company but I already know how easy it is for them to get away with their shady business. If this isn't a heads up, try them at your own risk.

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So Many Problems
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EAST LANSING, MICHIGAN -- I have been receiving packages from USPS for more than 15 years and have maybe had 1 or 2 issues over that time period minus this past year. In that this last year USPS has changed their system and moved their operations within the State of Michigan and it has been a nightmare. I have had non-stop problems such as I went on vacation for four days and when I returned I did not receive mail for over two weeks. I called the post office to find out what had happened and was informed that my postman had filed a form stating that no one was living in my home anymore so all my mail was being returned to sender.

On top of this I have had three packages say they were delivered according to the tracking that were never delivered. On the last package they finally admitted that they delivered the package to the wrong mailbox and said they were investigating the issue. That was over a week ago and I never heard anything back from them.

I also have a package that I am waiting on coming from Florida that was sent ten days ago and the tracking still shows that it is at the sorting facility in Florida, no doubt it will be another lost package. Long story short if you want to ship something and have it actually arrive at its intended destination don't use USPS. Whatever changes they have made over this past year have really deteriorated their ability to function properly.

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Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREAT NECK, NEW YORK -- It is amazing that they told me it will be 18 to 22 minutes when I wait for 2 hours and still no one picks up... It is amazing, and sometimes you wonder what can be happening within the 2 hours minus 22 minutes, maybe, just maybe, they are doing their thing and not their job?

Or maybe next time when you pick up after 3 hours of waiting, just maybe, ** just maybe, once just maybe, be someone like me from a more professional business, and greet them, ask them the problem, and not have an attitude because my ** tax dollars are giving them their ** job. And not solve the problem because nothing good was achieved in that time. So maybe one day they will come to their senses, and either get better people or I guess I am never using USPS again.

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Very Supportive!
StarStarStarStarStarBy -
Rating: 5/51

VISTA, CALIFORNIA -- I called the Post Office because a package had not been delivered, after tracking it, the information I received was that the package had not been delivered because of a wrong address, I called and spoke to an employee by the name of Julie, she was able to find the package and promised to have it delivered ASAP, the package I sent was for a senior citizen friend of mine whose birthdays too was today and it was important as she lived alone!...

One hour later I received a phone call from my friend to say that package had been delivered!... Julie went above and beyond in my opinion and deserves to be recognized for the excellent manner in which she conducted herself!... Many thanks Julie!

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Lost Box for a Month Through USPS, Horrible CS Experience Too!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WATAUGA, TEXAS -- Sent 2 boxes to the same exact address in Puerto Rico from the Watauga USPS office in December 2015. 1 of the boxes made it to its destiny but the second got lost. I ended up submitting a claim which they never responded after 2 attempts, several calls to the Consumer Affairs office in Fort Worth, TX that they never responded, and long hours waiting for an agent on the phone. In case you have never contacted USPS 800 #, their average hold time is 1 hour.

31 days later after I got the box back to my house with a sticker saying that the box was undeliverable/person unknown, really? BUNCH OF LIARS!! How come the first box, which went to the same address made it fine?! I took the box back to the Watauga location to see what they had to say about the incident… and you would have thought they would accept they messed up and offered a solution for the inconvenience they caused.

"I‘ve worked in customer service for years, and the least I would had offer to an upset customer is a free overnight and a big apology…" right? Well no, instead the lady, who was in charge of the office said she could resend the box through the same cheap service… really? How in the world you think I am going to give my box back to the same guys who lost my box??! Like they say “You get what you pay for.” I thank God for FedEx and UPS, my new package delivery companies!

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Lazy and Rude Mail Delivery Person
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ANCHORAGE, ALASKA -- I had a package delivered from Amazon through USPS yesterday. It took me just about a minute to get to the door when someone rang my apartment's doorbell. When I opened the door, I saw the mail person already down the stairs (7-8 steps) from our landing. She turned to my direction and said, "I'm not going back there!" Immediately, she put the down package on the side of the lawn and minded her own business putting mail in mailboxes for the other tenants. I didn't mind going down there to get the package myself. But for her to say what she said, it's rude!
It also says a lot about what kind of worker she is.

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Priority Mail Letter Cost $6.50 and Took 12 Days to Arrive
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH HOUSTON, TEXAS -- The USPS must be one of the worst postal service in the western hemisphere. I sent a one page letter with priority mail from Houston to Chicago. It cost $6.50. And took 12 days to arrive. It spent 8 days in North Houston sorting facility (more like North Houston Black Hole) and then another 4 days in Illinois going from one city to another!! And finally Chicago. That must be truly the dumbest way to handle a letter. Just a letter not even a package. Shame on you USPS!

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Needs a Flush
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Where to start... How do you deal with a government agency when no one gives a damn? Knowing my own experience of lost packages, misinformation from branch managers and no recourse, broken boxes that never get fixed, it seems these reviews are for venting only. The USPS is pathetic to the point of being beyond help. Is anyone reading this who can begin to make a difference? No...

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Lost Package, Rude People
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KATY, TEXAS -- My bank account was hacked 1 week ago. My new debit card was mailed to me 2-day priority mail envelope on 10/9/2015. Scheduled delivery of no later than 10/13/2015. On 10/13/2015 it was pushed back to 10/14/2015. On 10/14/2015 tracking said "out for delivery" at 9:06 am. I waited all day for my lifeline to my bank account to come in and nothing. As of 11:06 pm 10/14/2015 it was still "out for delivery".

On the morning of 10/15/2015 I called both local post offices with no answer, 10 time each. I went to the office and waited in line for 35 minutes for them to tell me that the package was not there and that the carrier assigned to my address did not have it either. Why have tracking numbers at all?! I then returned home, extremely upset, and the mail person was there. He was extremely rude saying that it was not his problem it was lost and telling me I was lying that it was out for delivery at 9:06 am because they did not leave the building that early.

I proceeded to pull up the tracking on my phone and show him in which he gave me his supervisor's number. I called the supervisor and before I could get two words out he informed me that the number I was given was his personal cell and he would not talk to me over that number. I said I need another number to call then and he said "I won't be at the post office for an hour. Call the number online then" and hung up! I WILL NEVER USE USPS AGAIN. Without this new card I cannot access my accounts. They are screwing with people's lives and don't even care. I asked why even offer 2-day priority mail if it won't be delivered by then?!

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United States Postal Service Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 30 ratings and
117 reviews & complaints.
Contact Information:
United States Postal Service
475 L'Efant Plaza
South West Washington, DC 20260-0010
202-268-2500 (ph)
202-268-4860 (fax)
www.usps.com
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