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International Registered Letter From German DHL
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

NEW YORK, NEW YORK -- My registered Letter has been at ISC New York, NY (USPS) since March 9. What does it mean? Letter stuck for 3 Weeks in New York ISC (USPS). Will I ever get it? How long does a registered Letter stay at New York's ISC? How long does it take to get through the ISC New York? Where does a package go after it leaves the ISC USPS in New York, New York?

It says at the DHL Tracking number **. Fri, 09.03.18 02:51 United States. The shipment has arrived in the destination country. Next step: The shipment is being transported to the delivery depot. It never went anywhere. I called and got 5 phone numbers when I called the USPS registered Postal Inspection Service office. This is the 2nd registered letter from Germany who never got to the destination delivery office. The DHL.de complaint and what I get was only, the registered letter could not be found. It looks like someone is not doing their Job right, or are people there they are not honest??? I would like to get information where my letter is???

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Letter From Germany (Via DHL.DE)
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

NY, NEW YORK -- My Brother send me a letter from Germany (via DHL.de Sendungs Nr.: **). This letter is via USPS International Inquirie since 23.Nov. at the Customs in NY. WHY it is a letter with only a page of Bank information from Germany. My brother put already a claim in with DHL.de. I can't believe the customs hold on a letter... I would appreciate if this can be solved.

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Horrible Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNAPOLIS, MARYLAND -- I special ordered a product, have been anticipating its arrival. The day the package was scheduled to arrive, I go to the mailbox disappointed because I have all of my neighbor's mail. I check the tracking and it says "unable to deliver". After going through it with the post office, I get an excuse that the carrier THOUGHT my residence was vacant and my packages are in their forwarding facility and I will receive them according to how busy they are.

Mind you, there are 2 houses across from me that are vacant, the only similarities in the addresses is the first number. It's been over a month and still nothing!!! I'm so annoyed and frustrated that I paid for my products and don't have them because of their negligence!

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Horrible Service All Around
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CARNEGIE/ PITTSBURGH, PENNSYLVANIA -- I ordered drink packets from idealshape.com on 1-5-18. It is 1-17-18 and I do not have it thanks to the USPS. Every time I order something and they are the expected company to deliver it, I already know there is going to be an issue. I'm tired of it. I shouldn't have to cringe at the thought of my package not being delivered on time or to the wrong address, and then being shipped back to the company. Then being on hold when you try and call them you're on hold for over an hour and your phone just suddenly gets disconnected. I am a very unhappy person right now with them. Wish everything was UPS or FedEx.

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Worst Service of Any Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Never ever get packages in a timely manner. If I ship FedEx or UPS everything is here in two to three days - but ship it USPS and you will get messages about lost package. "Oops. We found it but it will be delayed." You will get that about three times. "It's on its way to your local post office!" "All right!" "Wait - lost it again - another three days." This is the most inept company to ever exist. I don't know why I do this to myself - but I will not from this day forward.

They don't care and there is no way to find a resolution - too much bureaucracy and BS between the customer/shipper/recipient that any complaint gets buried or ignored. Any calls either go unanswered or you are put on hold until they think you have hung up. The call will be picked up and immediately disconnected - because nobody at USPS cares. Why can't we simply put this dinosaur out of business once and for all?

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Complaint # **
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROCKVILLE, MARYLAND -- After 10 days-issue still not resolved. Spent 58 mins. on hold, another 8 mins. on transfer. Initiated complaint. No resolution to date. I was finally contacted on Sunday Aug. 20 and told to see supervisor at the facility. I went there twice and of course n/a.

Next day I called PO to make contact arrangements. After three attempts to reach anyone that finally answered after 15 rings each time, I was again placed on hold for 13 mins. Had to go back to work. Wasted all that time. No mail for over ten days. This issue can easily be resolved with one simple dialogue, however this continues to be an ongoing fiasco. Congrats PO. WORST CUSTOMER SERVICE OF ANY BUSINESS.

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Delivery Delayed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH CAROLINA -- Small package left Euless TX on 1-29-18. Went to Dallas TX, then to Detroit MI, then to Greensboro NC, then to Charlotte NC, then to Atlanta GA, then to Washington DC, Today is 2-16-18. Maybe it will eventually get to W-S NC. Came close a few days ago.

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No mail!!!
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

BROOKLYN, NEW YORK -- I check my status of Delivery and find out it was Delivered, but I never received it. I check my video cameras for Delivery time, and didn't see a MAILMAN in this time, and, even, this day. I called to USPS for speak with representative, they said, "It was Delivered, and we can't do anything about this." So disappointed!!! Can't trust them!!!

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5 Days to Get a First Class, Certified 9 X 12 Envelope From Raleigh to Chicago
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RALEIGH, NORTH CAROLINA -- On Monday 11/27 at 11 am I sent, from the counter, at the Millbrook Post Office in Raleigh a 9 x 12 Envelope First Class and Certified to a suburb of Chicago. On Friday 12/1 at 9:15 am the envelope was still in transit. It is obvious the USPS is INEPT. If anyone wants anything to actually get to where it needs to go use UPS or FedEx. I am sorry I did not. I will never make this mistake again.

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Annoying
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- Last year they "lost" my expensive camera in the mail, I was lucky enough Amazon refunded me. This week I have had my packages shoved into my mail box, it took me 20 minutes to get them out, by the time I was able to get them out the packages were damaged. They were too lazy to deliver it to my house. The times I came in to ship things, the worker was rude even though I just had to scan my prepaid packages. Unbelievable how much of an ** they are.

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United States Postal Service Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 40 ratings and
127 reviews & complaints.
Contact Information:
United States Postal Service
475 L'Efant Plaza
South West Washington, DC 20260-0010
202-268-2500 (ph)
202-268-4860 (fax)
www.usps.com
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