Feedburner count

United States Postal Service

Star Half star Empty star Empty star Empty star
99 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Complaint to Postmaster General is not effective
Posted by Sbkathy on 09/10/2007
ALTOOONA, WISCONSIN -- On July 16, 2007, I posted the following comment to this forum, and in response a participant forwarded to me the e-mail address for the Postmaster General. Thank you. On July 27, 2007, I forwarded the following complaint to the Postmaster General at pmgceo@usps.gov.

"I have an on-going problem with my business mail not delivered to me. Occasionally, I receive a neighbor's mail. Once when I complained to the post office about missing mail, I was told simply that the rural carrier had delivered all the mail to the wrong boxes as she went down the street (she was off by a box and did not check the address as she made the deliveries) and "that happens." Not even an apology, no idea where my mail went, and no attempt to track it down. Since this is my business mail, missing mail is a serious problem.

The last time I tried to file a complaint with the post office I was given the run around. The local post office told me to get the complaint form from the USPS website, but the complaint form was not available on the USPS website. Of course, the local post office could not help with that problem either.

Most recently, I requested that my mail be held from July 5 through July 7, and delivery resume on July 9. There was no mail in the rural box on the morning of July 9, and later in the day (I never know what time of day the carrier will pick up and deliver) a banded stack of mail with the hold request appeared. Everything seemed fine until I realized I had not received a utility bill (I called the utility on Friday the 13th and they had mailed the bills out on July 6th) nor the July issue of a magazine which should have been delivered by now. I am concerned about other mail sent to me and not delivered of which I may not even be aware.

I did go to the local post office to inquire about my missing mail. They told me there was no mail being held, and offered me a form to file a complaint. However, the only form available specifically stated the mail had been rifled or stolen, which it had not, so I declined to use that form. My rural mailbox is in full view from my office, so theft is not a possibility. The mail simply was not delivered to my box.

How do I go about finding my lost mail? And more importantly, how do I get some accountability and improvement in service from the local post office? The local postmaster just ignores my complaints and makes excuses for the carrier."

I received no response to my e-mail, and on September 4, 2007, I re-sent the complaint (via e-mail) with a request that someone investigate the problem. Last Friday, the 7th of September, I received a telephone call from Deborah Fuller, who said that she had snail mailed a response to me on August 13. I never received it. Her only solution was that I contact the local consumer affairs office.

What more does the Postmaster General's office need to take this complaint seriously? I do not think Ms. Fuller was untruthful when she claimed to have sent a response by US mail. Even she cannot get mail through to me and that indicates this problem has not been addressed and resolved. I would be interested in other's success with the Postmaster General's office, since most of what I have read on this forum suggests the PMG is the only sure route to getting such delivery problems resolved.

Thank you.

Read 10 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-09-10:
I too have had problems with the USPS. I e-mailed the Postmaster General in late August. About a week later someone from Consumer Affairs called me and started working on the problem. Unfortunately, just last week, my package was, again, delivered to the incorrect address. Consumer Affairs was called, again, and the woman was on vacation. A week later, I am still waiting for a call-back from her. She probably really needs a vacation after having to constantly dealing with the PO. BTW, the consumers affairs office seemed to really care about resolving the problem. It hasn't yet been resolved, so I asked the local PO to hold all my packages and I'll pick them up there--if they actually leave me a notice. It really is a hassle, but I think our hands our tied when it comes to the PO. It's only as good as the employees they hire, unfortunately. I wish you luck in getting the problem resolved in your area.
Posted by moneybags on 2007-09-10:
Go to your post office and ask for a Postal Inspector. Ask for an investigation. he PO takes theft of mail very seriously. Could be the mail carrier wanted to read the magazine.
Posted by GothicSmurf on 2007-09-10:
I've been having issues with my PO as well. There was a few packages that were never delievered and one that was next day that I had to chase down. I'm really starting to see all mail carriers like Newman on Seinfield.
Posted by Anonymous on 2007-09-26:
I understand that a lot of people are or have had problems with the USPS.
I voted your review 'Very Helpful'.
Posted by marsha on 2011-07-02:
my mail, on numerous occassions has been delivered to the wrong address. it happens because my number matches the number on a house two streets away from me. i called the post office n my area and was told, " they deliver a thousand pieces of mail and the mail is sorted in numerical order and delivered as such". what does this have to do with being able to read the name of the street correctly along with the house number. read everything , not just the number. due to this error my water billed was not delivered and the water company incurred a $6. interest charge, and was three weeks late. you are increasing the cosst of postage, cutting back n deliveries, thinking of shutting down some locations and yet you can not deliver the mail properly. what are you being paid for? maybe the people would not have a problem with paying more if the service was good and did not deteriorate. get a grip government, and perform like your pay and benefits are really deserving.
Posted by nan on 2013-07-15:
we don't have one regular carrier, instead there are 4 ,all but one do their job..However,one is not delivering small packages, which get dropped off at a separate time than the letters, those appear to be getting delivered..however the larger issue it that the carrier does not leave a pick up slip..so we have no idea it's been returned to the PO..then because we do not go get it, the unclaimed package is returned to sender..i have lived at this address for 13yrs and the other carriers,past and present (except for this one)leave all packages at the door..after the first incident ..which by the way had a note on package to leave at door..i place a 9x6 note stating Leave all packages here ..do not return to post office..that didn't even work..since my first complaint to the po, i have had 2 more packages taken back to the PO, again no pickup slip left ..and my local PO just brushes off my complaints..isn't mishandling the mail illegal even if it is by an employee..cause this guy is doing it on purpose..no accident..he doesn't even take the package out of his truck..why isn't he fired.
Posted by mike on 2013-07-26:
I don't understand how these ppl get the job?!
Do they not know how to read letters and numbers? I recently ordered something from ebay and they sent it to the wrong address. I made a complaint to the supervisor but he don't seem to care either! I told them to pay for my missing package but they claim its not their fault. WTF! REALLY?! I really want the supervisor and everyone working there fired! By reading everyone's complaint it seems like its hopless! No one seems to care!
Posted by Postal employee on 2013-08-07:
I have been reading all of your complaints about the PO. I believe they are justified. Having been an employee at one of the largest processing distribution plants in the country for almost 19 years, I witness first hand tje problems that the PO has. I have always believed in providing the best service to every customer who uses our mailing service. It is getting harder to provide the excellent services that us veteran employees are accustomed to. When a new employee walks into our building, they are given little training before they are expected to perform the job. Its all about numbers. Most employees couldnt even tell you the difference between committed mail, that is overnight delivery and non-committed going to another state. Keep in mind that I am at a plant processing mail for the carriers, not dealing with the customer service side that are related to your complaints. With that being said, I believe it is a huge problem down the line. My daughter recently started carrying mail for the PO. She was trained for a 3 or 4 days before being sent on practically a different route every day, at a different station everyday. I am sorry to tell you, it is more than likely going to get worse. In the past year, they have hired a number of people for a newly created position. They are called Postal support employees. They are non-career employees that start at a decent wage, extremely attractive wage to the younger generation. Not to descriminate against the younger generation, but alot of them are attracted to tje starting wages, so in turn, do not further their education. Most of these employees are seriously doing the best job that they can. It is not their fault that they are not properly trained. I kid you not, the PO is the most unrewarding job you could possibly have. I am not talking about the customers, I am talking about how mismanaged that entire place is. I am that employee that does the very best job I can possibly do each and every night. Most supervisors are not trained to deal with people and barely have a highschool diploma. I wish I could resolve all of your issue's, I really do, but I am at a loss myself. Yes, I have a wonderful paying job with some of the best benefits that one could ever imagine having, but the old saying is true. Money cannot buy happiness. If given the choice, I would give up half my pay to enjoy my job. There is a documentary on netflix abiut the carrier that gave us the name "Going Postal" If you all could view that sometime, it would give you a netter outlook on the life and stress of a postal emplyee. I related to everything in that documentary. There are some emolyees who really do not give a rats ass about anything, like any place you would work, but most employees do care about the customer. Be kind to the carriers. Even your window clerks, or supervisors at a station. They may ot be at fault for problems with your mail. They can only perform their jobs as well as they are trained. I wouldnt even deal with them, you need to take your complaints as high up as you can.
Posted by Stacey on 2013-09-09:
My husband and I recently moved 5 miles to a new location. I went to go get my lights transferred over to the new house. the light place gave me my new address from the meter that they had over there. we went put up a new box and things went fine for a month. then we started having trouble. I was to have 3 packages delivered to my box the tracking numbers said they had been delivered I went to my box ... no packages. so I rushed up to the PO the guy was locking the door as I got there. I told him I just wanted him to check and see if my packages where there his reply was I am sorry I can't I have to count my register. needless to say this upset me but I left. the following day my husband went. we where told that the packages had been delivered when we told them no they hadn't a lady behind the counter said she would check into it. 3 days later still no packages and no word from the PO. we were told that the carrier put 1 package in our box, then they told us to check the box next to ours, last time I checked this is a federal offense. however we looked no packages. so we went back talked to the post master this time. He was a real jerk. he told us that our box that we put up had been there for years, he also said that the carrier wouldn't remember how many packages she delivered in our box. then he proceeds to tell me that our address isn't correct. what the crap the light bill place now doesn't know where they have there meters? anyway I told him I delivered mail before and I know how it works he can hold our packages if we leave a not stating that's what we want done. he proceeds to tell me if it fits in my box he is going to have it put in there, then he tells me I am not in the county I delivered mail for, and"HE IS THE POSTMASTER THERE AND WHAT HE SAYS GOES ....GOES" at this point I lose my temper and tell him to his face he is nothing but a glorified paper boy and he may get called master at home but he isn't at home. I also told him that he and postmasters like him are the reason post offices are getting shut down cause his customer service sucks and so did his attitude. my problem isn't solved but I have changed my box to a lock box that only letters can fit in so now he has to hold my packages or face federal charges for tampering with the mail.
Posted by RaysZ28 on 2013-12-17:
So I wonder how many of You write to your Representatives about these Issues as well? you know the Do NOTHING Lame dumb asses who keep this organization afloat? Any other Business in America would be shut down with all the complaint I see and it is getting worse. THE USPS can not be relied upon anymore to deliver on its promises. Even the Advertising is false. I have had perishable packages delayed for more than six or seven days, even though they went Priority (3-day). This is fraud to not delivered as guaranteed. Why aren't heads rolling , and why aren't Americans insisting better service?
Close commentsAdd reply

Postmaster General's direct fax number
Posted by No mail today on 07/14/2007
You are probably aware that delivery problems can not be resolved at local level.

We are finally getting our mail delivery problems addressed after 7 years of delivery problems after contacting our Congressman and
Postmaster General Jack Potter
US Postal Service
475 Lenfant Place SW
Washington, DC 20260-0010
EMAIL: pmgceo@usps.gov
HIS DIRECT FAX: 202.268.5211

The Federal Tort Claims Act (FTCA) waives sovereign immunity only for the acts or omissions of an “employee of the government while acting within the scope of his office or employment.

The postal exemption covers liability for lost or damaged mail. This exception has swallowed much of the liability the FTCA creates, leaving many deserving claimants without a remedy.

Mail carriers who throw mail down the drain and/or constantly delivering mail to wrong address should not be considered acting within the scope of their employment. Their actions cause substantial emotional distress and financial losses. Equity and tort principles justify an expansion of the USPS liability under the FTCA.

We are victims, and Congress needs to recognize us as such.
Get connected with other's in your neighborhood having USPS mail delivery problems at Google group USPS Postal Reform


Good luck,

Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Harold-Chief of Helping People on 2007-07-14:
I have had similar good experiences with Patrick Donahoe, COO of the USPS. Whenever I have had a complaint or problem and contacted him by e-mail it has been resolved within a day or two. Thanks for sharing the information. It is very helpful.
Close commentsAdd reply

Extremely slow package delivery!
Posted by on 11/22/2011
My husband had a package shipped to him on 10/28/11 via USPS (Ebay purchase). It is now 11/22/11 and the package has not be delivered yet. Tracking information shows:

Detailed Results:

Processed through USPS Sort Facility, November 12, 2011, 7:57 pm, RICHMOND, CA 94804
Electronic Shipping Info Received, October 28, 2011
Acceptance, October 28, 2011, 12:39 pm, FREEPORT, IL 61032

Richmond, Ca is 110 miles north of our location. The package arrived in Richmond 10 days ago so why hasn't it at least reached our local post office? I'm beginning to think that, in an effort to save money, the USPS has strapped this package to the back of a turtle instead of placing it on a mail truck for the mailman to deliver! Seriously USPS? You've had this package for 3 weeks now. We could of had the package shipped media mail and it should of been here by now! It's also frustrating to know that at least as far as the USPS is concerned, a tracking number means nothing to them. If I take the tracking info down to the local post office, there is nothing they can do to locate this package. You would think that the USPS would have a more sophisticated way of tracking mail but they don't. This is seriously disappointing USPS. You have been my preferred method of shipping for a long time.
Read 15 RepliesAdd reply

User Replies:Close comments

Posted by madconsumer on 2011-11-22:
if it is parcel post, then there is no time given for delivery. it could take a month or more.
Posted by Alain on 2011-11-23:
My sister-in-law had a similar problem and contacted the USPS headquarters in D.C. at (800) 275-8777 [there's also a 202-268-2000 #]. She finally got a human and eventually they replaced the postmaster at her local post office. I don't know if this will work for you, but it's worth a try.
Posted by oldisgood on 2011-11-23:
I don't know where madconsumer got his info, but parcel post does not take a month or more. Somewhere the package is lost. That happens and when it happens to you it is catastrophic. Most packages go through in a week. I mail oranges from Arizona across the country during the winter and it has NEVER taken more than a week.
Posted by raven2010 on 2011-11-23:
According to the Post Office website, parcel posts takes 2-8 days in the lower 48

Posted by oldisgood on 2011-11-24:
Posted by Anonymous on 2011-12-03:
Thanks for the advice everyone! It is now December 3rd and the package hasn't showed up nor has the tracking info been updated since the package was scanned in Richmond. Because it is uninsured, we are out of luck as far as USPS is concerned but a claim was filed with ebay and the seller refunded our money immediately.
Posted by trmn8r on 2011-12-03:
My memory is that with Ebay, if the Seller does not insure a package and it is lost, Ebay will automatically ding the Seller for the full amount if a claim is filed. This is new in the last few years, so essentially insurance is expected whether the ad states it or not.

Something I sent was lost and the Buyer and I split the difference because the box got there empty, but the Buyer didn't tell the post office until after leaving the building.
Posted by Marie Valenza on 2012-03-16:
I recently ordered (1 MONTH AGO) a guitar strap from America (I am in London UK) and USPS have the most annoying web site ever. Via my ref number - all i get is the same information as last week - my item is still in the Los Angeles sorting office - does anyone work there!! - and i can't find an email address so i can personally moan to someone about the shoddy service they are providing - where's the customer care!! non existant - i will never buy anything from the US again if they have to use the awful postal system - makes you wonder what kind of people work there - machines!!!!
Posted by Skye on 2012-03-16:
Posted by trmn8r on 2012-03-16:
Posted by trmn8r on 2012-03-16:
Maria - here in the US we usually make complaints through our local post offices. I can't imagine contacting them via the phone or email, but it is possible there is a way to do it.
{Edit} I see Skye has in fact given you an inquiry form}

To my knowlwedge, it isn't like a package delivery service like UPS or FEDEX, where they are used to offering phone support.

If you have tracking information, is there a way to start with whatever agency on your end delivers such mail to you?

Incidentally, the one time I attempted to track something on the USPS website, the status was woefully lacking also.
Posted by Kathie on 2013-02-18:
Well my package (first class) hasn't made it out of the town it waqs mailed. It has been sitting in the sorting facility since the day it was mailed. It hasn't been a month - it's been a week so far, but it hasn't gone anywhere either, so it will probably take a month by the time I get it, if I do. USPS is lousy!
Posted by crympson on 2013-06-18:
USPS yup there a joke and I will tell you why .... are u ready for this ? Its because there an affiliate with the government and we all know how the government is a tight wad plus the USPS has the lowest IQ people working for them every time I mean every time I buy or sell on eBay I have a problem with sort facilities I think we could all make a lot of money on this. Here's how - send a package too someone you know and insure it for hundreds when it don't arrive or it gets lost file a claim and cash in I promise that if enough people do this the USPS will do there job a bit better. Also I believe when you pay for delivery confirmation and tracking you are paying for a service that is most of the time just ripping you off
Posted by Elaine ogden on 2013-08-20:
Posted tracked airmail from GB 8/5 arrived NY 6 still not showing any movement it was urgently needed!! Cant contact any one is the usps to help only know shows Jamaica NY I am desperate and feel so alone!!!Any help gratefully received here in GB m.ogden1@btinternet.com
Posted by Victor on 2013-09-24:
The whole problem started when usps changed the ceo's and the first thing this very important super-smart ceo did was to cut down the jobs to save money. Then all the extra mail he simply split and added to the current mailmen...Then mistakes started happening....I used to order all the time, twice per month smth from amazon...Then 2 years ago i didn't get 3 books in a row!!!!! Amazon returned the money. I went to barnes and nobles, purchased the $25 membership(which i renew every year) and gave up on online ordering...International experience? I used to send every once in a while from NYC to Croatia. A letter would arrive in 3-4 days. A box sometimes in 7 days. 2-3 years ago usps skyrocketed the prices and now mail arrives in 3-4 weeks! I stopped mailing, now i find someone who goes to Croatia....
Close commentsAdd reply

Junkmail - End The Madness!
Posted by on 12/12/2007
If you're like me and have a cute kid, you like to feature him on Christmas cards and send about a gazillion of them out to friends, relatives and acquaintances just to show 'em how dang cute your kid is, and give 'em a Christmas greeting. Okay, that's the easy part.

The hard part comes when you're getting all of said friends, relatives and acquaintances cards in return - some of which feature all their kids and family to stick up around the house to show when you have a huge Christmas party blowout with too much food and good cheer. The part that's "hard" is all of the JUNK MAIL and fliers, etc. that is causing your mailbox to OVERFLOW. Then you have to go through your mail, piece by piece to see what is to keep, and WHAT IS JUNK.

Okay, so here's the answer - it's a website I stumbled upon, it's not something I'm taking credit for necessarily - I didn't create it, I only found it. Anyhow, it has a bunch of links in there where you can TAKE YOUR NAME AND ADDRESS OFF of various mailing lists throughout the country. It shows you HOW you got on these lists and a variety of other interesting things about MAILING LISTS.


Again, I'm not really taking credit for this, but feel free to vote me Very Helpful if you think it comes in handy.

- pwp

Read 13 RepliesAdd reply

User Replies:Close comments

Posted by Sparticus on 2007-12-12:
Interesting. I'll definitely check this one out. We can't leave for 3 days without our mailbox overflowing with essentially "snail spam".
Posted by Anonymous on 2007-12-12:
Not that big of a problem with me. A pizza joint flier here and there and car dealerships trying to woo me in. FYI, when Ed McMahon says that you COULD be the next big winner on that envelope, don't quit your day job yet!
Posted by madconsumer on 2007-12-12:
i like all the junk mail! take it from someone who never gets mail, except bills, it gives me something to read.

it is totally frustrating sifting thru the bad stuff to find the good stuff.
Posted by Principissa on 2007-12-12:
The only junk we get is those dang credit card offers. I'm gonna visit this site and see if they can take us off of it.
Posted by CrystalSword on 2007-12-12:
Good work PWP.....I don't mind the junk mail too much...gives me a chance to play with the shredder!
Posted by jktshff1 on 2007-12-12:
don't have that problem, my kids are ugly. :)lol!!!!
Posted by Slimjim on 2007-12-12:
Thanks for finally getting to the point around mid second paragraph.
Posted by DebtorBasher on 2007-12-12:
And just think...next year you will be sending out Christmas cards with pictures of BOTH of your cute kids!
Posted by Anonymous on 2007-12-12:
DAD! (jktshff1). That's Soooooooo cruel. I put your pic on my Christmas cards, and nobody complained!
Posted by shawnp80 on 2007-12-12:
Good stuff PWP! VH
Posted by Anonymous on 2007-12-12:
YW Shawn.
Posted by ejack053824 on 2007-12-12:
Posted by jktshff1 on 2007-12-13:
that's cause ya just sent one to me & your mom!
Close commentsAdd reply

Terrible Customer Service
Posted by on 09/13/2004
SPARKS, NEVADA -- I went to my local post office today, I stood in line for 1 hour even through there were only 6 people in front of me. This is not the first time, this has been going on for a long time. When I got in line there was 2 windows open and one person checking out. One of the people left and never came back, leaving just one window open. when I left there were 20 or more people in line. The manager was wondering around doing nothing. One time I ask her why she didn't open a window and help customers, her reply was I have never been trained how to do that.

I live in a town of over 500,000 people. All but one post office opens at 8 AM and closes at 5 PM. The office I went to near my home opens at 9 AM and closes at 3:30 PM. People who work have to go to the post office on their lunch hour. Usually only one window is open because the postal employees of course need their lunch.

There is a complete lack of concern for the customers who have to go to a Post Office. To bad if they are late getting back to work, to bad if they have to stand in line for an hour or more. If you say anything the postal employees make jokes about you to other customers. I can see why more and more people are using the post offices less and less. Viva la Email.
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by TXRoadTrip on 2004-09-13:
I went to the post office today, a lady was using the automated mailer and it was like 1.50 cheaper then at the post office counter. So she asked a manager why? He was going to check into it.
Wonder who checks their scales for accuracy and how often....and how many people are getting ripped off for the wrong weight.
Posted by Aember24 on 2004-09-14:
I actually agree with the poster on this one My work hours really get in the way of the post office hours of operation usually 9-4 here in Georgia. And there is hardly ever anymore than two lines open(except on holidays) and for me I have to go to the post office atleast once every two months.
Posted by LegalCollector on 2004-09-14:
Find a better office. I live in a town that big as well, and theres 7 or 8 to choose from. Some are good, some are bad.
Posted by Paralegal76 on 2005-03-19:
I absolutely understand that you are upset with the customer service at your local Post Office. I am a Customer Service Representative that answers emails at the http://www.usps.com website. If you click on contact us and tell us about your complaint, we'll be happy to report this issue for you.
Posted by Wicked1VA on 2006-03-16:
Posted by Darrell Licht on 2006-06-16:
Jeez, Wicked1, you expect them to be pretty too? I'd hate life myself if I had to deal with the likes of you on a daily basis. Look in the mirror! Do you stand all day at your job? Do you have any concept of what it is to be in any service occupation?

The vast majority of window clerks I have dealt with richly deserve their pay. How you walk into a situation has a big influence on how it comes out. If you are as abusive in person as you are in print, you deserve every measure of rotten service you get. See you in anger management...
Close commentsAdd reply

Poor Postal Service
Posted by Goddess on 03/31/2007
ALPINE, TEXAS -- Our postal service here in Alpine is very poor. My mail carrier has left packages IN THE ROAD, she leaves the mailbox open every day (and I mean wide open), and she doesnt pick up outgoing mail unless there is mail to be delivered to your house first. I have made several complaints on her and told them not to deliver packages to my house but still she delivers them to my road where they can be stolen or broken.
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by autumn35802 on 2007-03-31:
I suggest two things: If you haven't done it already, complain to your local and/or state Postmaster.

If that doesn't resolve the situation, get a post office box (even though it may inconvenience you).
Posted by Anonymous on 2007-03-31:
Use caution, when you complain about a carrier they will retaliate against you. They can and will play hell with your mail. If you have pissed off your carrier a PO box may be your best choice now. There are lots of reports filed about carriers retaliating against the very customers they are supposed to service.
Posted by poppapia on 2007-04-01:
I requested our work mail to be picked up, after seeing the USPS commercial that states they will pick up mail if a person can't make it to the post office. Guess what; the local postmaster laughed at me when I requested this, and told me it wasn't an option, regardless of what the USPS is promoting.
Posted by doglvr on 2007-05-18:
I heard that postal carriers aren't required to pick up mail when there is none to deliver. However, I have a carrier that will not even pick up my outgoing mail when they do deliver mail. They just stuff the incoming mail in my box along with my outgoing envelopes.
Posted by Harold-Chief of Helping People on 2007-07-14:
You might contact:

475 L'Enfant Plaza SW,
Washington,20260‑0010 ,DC,USA,
Fax: 202‑268‑4860

He is very helpful in these types of situations. Let him know that Harold Cameron, Chief of Helping People, HaroldSays referred you. He will recognize my name. Let me know if I can be of further help to you. Thanks! Harold
Close commentsAdd reply

Constantly Harassed by Post Office Employee!
Posted by on 09/28/2011
I am frequent customer of your downtown location and one of your counter employee's seems to have a major chip on her shoulder! I don't know her name but she's the only counter employee of a particular race. Nothing, I repeat nothing, ever meets her standards and she is not nice about it! A few months ago, I had my 3 year old with me. Next to the supply counter is a metal stand with tape and decorative mailing supplies. On this day, my daughter was walking to where I was in line and tripped on the corner of the display. This employee yells at my daughter to stop climbing on the display! Yesterday, I was shipping something in a flat rate box and there was a slight bulge in the top of the box thanks to all the bubble wrap my husband used, the bulge was raised less than half an inch! I have been shipping and receiving packages via USPS priority mail for YEARS and I have been told by the postmaster himself that if it fits in the box and is under 70lbs, they will act the package. The seals do not have to be flat. The same thing goes for flat rate envelopes. If the item fits in the envelope, it is acceptable. The envelope does not have to be flat. And wouldn't you know, this darn employee gets made and says the box has to be flat! But yet, she still accepted my package. I having been doing this for years and I know she just has a chip on her shoulder. None of the employee's at this location or the Davis branch ever have a problem with my packages. But today...today takes the cake and I have had it. I will not tolerate this woman any longer. Today I went to ship a package, again in a flat rate box. This time, I made sure there were no bulges. I filled out the shipping label at home but didn't have a delivery confirmation label. Its 95 degrees today and I am 6 months pregnant. I walk inside, grab the DC label intending to write the addressee's name on it while I am in line, I get in line and reach into my bag for a pen and this damn woman, who is the only person working the counter today, yells at me to get out of the line because the DC label has to be filled out beforehand! So I get out of line and go to the back counter and of course, I forgot my pen! And none of the pens at the counter will work and of course, this woman doesn't have a pen I can use! I left practically in tears and went home and had my husband take the package to another location to ship it! (and I won't get into how pissed my husband is at me right now because I didn't go to the location inside Nob Hill like he told me too) This woman really needs some customer service training or a new job! Every single I have dealt with her, she has been on a power trip and she comes off very abrasive! I am seriously considering filing a complaint against her because this is just getting ridiculous now!
Read 10 RepliesAdd reply

User Replies:Close comments

Posted by Venice09 on 2011-09-28:
Sounds like she needs a reality before she goes completely postal. She shouldn't treat customers that way, and someone needs to tell her. You shouldn't have to go out of your way because of one employee. Have you tried speaking to the Postmaster?
Posted by trmn8r on 2011-09-28:
The thing to do is either file a complaint or go to a different post office, in my opinion.

I always am able to stand to the side and borrow a pen. There is one post office in which I had to leave the counter, and they had pens on chains. I am surprised that this location you were at makes you leave the front counter, and there are no pens in the back.
Posted by Nohandle on 2011-09-28:
I'm sorry but complaining to the Postmaster about an employee will probably do as much good as complaining to the principal at the school about your child's teacher. Their hands unfortunately are tied in most cases but perhaps enough complaints might raise an eyebrow. With some employees it's virtually impossible to get rid of them. That's another story.

I'm fortunate in that I have a great carrier and at my nearest PO location the employees are all business but most pleasant. If the line is long they will open an additional window. I certainly can't ask for much more than that.
Posted by Anonymous on 2011-09-28:
The back counters have pens chained to them, but both pens were dry. I would of asked someone to borrow a pen but the only other customers were in the passport line and didn't speak English and I don't know how to ask for a pen in spanish. This woman is a damn tyrant. The post office across town doesn't require you to fill out your delivery confirmation or certified mail slips before approaching the counter. They have them at the back counter and they also ask if you want those services and if you do and you didn't grab a silp, they give you one. The downtown location also has the slips at the front counter and very other employee will give you the slip to fill out while they calculate the cost, but for some reason, this particular employee has made her own rule that you must fill them out before even getting in line! Its not the first time this has happened to me.

I am not going to file a compliant, I just said that in the heat of the moment. I will probably start going to one inside the care pharmacy because in my current hormonal state, if this woman harasses me one more time, I will probably be get banned from the post office. I wanted to file a complaint against my carrier once because she lost a package in her truck and I was told it was pointless because she can't be held responsible. I just think its ridiculous that a postal employee can be rude and treat people like this and get away with it!
Posted by Venice09 on 2011-09-28:
I went up against the post office once and actually won. Everyone told me I couldn't fight city hall, but I wrote to the Postmaster General in Washington DC, action was taken and the problem was resolved. That was almost thirty years ago, and we haven't had the problem since. And it wasn't just my problem. It affected everyone, but no one wanted to do anything about it. One simple letter caused mail service in the area to change forever.
Posted by Alain on 2011-09-29:
Good review and frustrating event. In case you change your mind about a complaint, you might take a look at this website http://gethuman.com/United_States_Postal_Service-customer-service_1116.html
Posted by jonthethird on 2011-09-29:
We have poor service in West Sacramento. My box rent came up due, nice USPO envelope provided to put the mailbox rental check in to pay. Put the check in, came back a few weeks later, the box was closed. Asked why, the counter said "rent not paid" I had to pay an additional $10 late fee. Three weeks after that, the USPO payment envelope was returned (this is an official, USPO payment envelope, preaddressed to the facility) ADDRESS UNKNOWN.
Posted by Slimjim on 2011-09-29:
Absolutely, file a complaint with the branch. Assuming she just doesn't have it out for you, then your complaint on her customer service skills will either join, or soon have company. That should suggest to the branch to either have her modify her abrasiveness or terminate her. I'm sure someone else with better people skills, would love that job right now.
Posted by clutzycook on 2011-09-29:
What is it about some PO employees? My mail carrier is also my next door neighbor. Every day when she delivers the mail, she will stop at her house (before she gets to mine), park the truck, run inside with her mail, let her dog out to pee, etc. I've clocked her at upwards of 10 minutes before she finally moseys on back to her truck and continues on her route!
Posted by Nohandle on 2011-09-29:
Clutzsy, I'm laughing because I still recall a neighbor having extensive remodeling done on his home. As a result there was a Porta-Pot in their front yard. Their next-door neighbor observed the temporary carrier, for over three weeks, grabbing what appeared to be a newspaper and helping himself to the new found restroom facilities. I guess when nature calls you do the best you can.
Close commentsAdd reply

USPS Has really Let Me Down!
Posted by on 04/19/2011
USPS you've really let me down. Over the last few months, I've been singing praises about your priority mail service, namely how cost effective it is and fast delivery time. And up until now, you've always come through and delivered my packages (whether I was the sender or receiver) safely and in a timely manner. And now it looks as though you have lost a package. I knew it was bound to happen sooner or later. I have had a few scares in the last few months where I would have a package out for delivery yet the mail would arrive sans any packages, and then a few hours later, the doorbell would ring and low & behold, I would see the mail truck driving away and there was my package next to the mailbox! But not this time. My package was scanned as "Out for delivery" at 8:30am YESTERDAY. I watched the mail lady delivery my mail and rushed out to get it as soon as she was done, but my package wasn't there and it wasn't delivered a few hours later. I thought it would show up today but low & behold, my husband caught the mail lady just as he was leaving for work and again, no package. I went to the post office to find out where the hell my package was and why it hasn't been delivered and the only thing they could tell me is that they have to talk to the carrier when she returns and that I should call tomorrow morning between 6-8 am before the carrier has left, to see if they've found my package, and to let them know if I want it delivered or to pick it up myself! I am beyond angry now. There is absolutely no excuse for this! I don't understand how my package could be allowed to sit on a mail truck for 2 days now! It should be required, if it isn't already, that mail trucks are inspected upon return to make sure all of the day's mail has been delivered! I read somewhere that sometimes packages are delivered by another carrier and thats why they sometimes show up after the regular mail has been delivered. Well this is a small town, there is no way in hell it should take an extra day or 2 ro deliver a package. The mail carrier screwed up royally and I can't even hold her accountable! if I had my way, I would press charges for theft or at least negligence because the post office has determined that at one point or another, my package was on her truck! This really really sucks. I am glad that it's just an inexpensive eBay purchase ($30 shirt) that has been lost and not a check or a credit card, but now whenever I'm expecting a package and it doesn't show up with the regular mail, I'm going to worry that it too has been lost!!!! I will be filing a formal complaint against the letter carrier because there is no excuse for this! None what so ever!
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2011-04-19:
I am an old fart, not to be confused with THE old fart. It has always been the case with the USPS that in the event of a delivery issue, you speak with the delivery person. So I think their advice was good, if you want to find out what happened.

OTOH, if your objective is to convict or prosecute the delivery person, your first action might be to contact an attorney or law enforcement officer. FWIW, I have never lost a package or letter in the US Mail.
Posted by Anonymous on 2011-04-19:
Its not my intent to prosecute the mail carrier. In the heat of the moment, when I was still quite angry, yes I contemplated prosecution, but I know that I can't because a crime hasn't been committed. I do think that the carrier should at least be reprimanded by the post master because there is absolutely no excuse for not delivery a package for 2 days! It had been my intent to ask her about my package (if she didn't deliver it with todays mail) when she delivered todays mail, but it arrived 2 hours earlier than usual and my husband, unaware that I was expecting a package, ran in to her on his way out the door for work and I was at the back of the house and didn't see.
Posted by trmn8r on 2011-04-19:
Isn't it possible a crime has been committed? As I understand it, you don't know anything at this point except that you don't have your package.
Posted by leet60 on 2011-04-19:
I have had a similar experience with USPS. I watched the carrier one day, place the mail in my box, and there was also a package to be delivered that was listed as out for delivery. The carrier drove away. The post office gave me the same answer "they have to talk to the carrier". As it happened the carrier pulled up to my house about two hours later and casually tossed the package over the fence next to the gate and walked away.

I avoid USPS for packages at all costs after that incident
Close commentsAdd reply

Birthday Card (with money) Never Received
Posted by HppieFrk on 11/24/2009
USPS employee
USPS employee
My mother sent my daughter a birthday card for her 19th birthday. She mailed it from her local post office in Wall, N. J. on Friday, 11/6/09 as soon as they opened in the morning, on her way to work. The card was going to Saint Augustine, FL, hopefully in time for her 11/11 birthday. Well, it is now almost 3 weeks later, and still no birthday card. It was CLEARLY a birthday card...pink envelope, happy birthday sticker on the back, etc. and it contained not only $50 cash, but a $50 gift certificate to Michael's Arts and Crafts store. On our end, we get our mail every day directly from the mailman - my husband has a routine where he walks the dog when he hears the post truck pass on the other side of the street and meets our postman at the mailbox to get our mail - so I know it did not get stolen out of our mailbox.
What a shame that the USPS has a bunch of petty thieves working for them. They target mail that looks like it could contain cash or gift cards. And no one can be held accountable anywhere along the way, unless you pay extra for insuring or registering the mail. It is sorta like governmental racketeering - pay extra, or maybe it won't make it to your destination!
Of course, my mom - who is on a fixed income, is devestated and has complained and questioned the USPS in person, on the phone, and via the internet, but of course, there is nothing they can do, nobody wants to hear it, give it more time...one time I sent a card to my grandson and it didn't arrive until a month and a half later, it had been damaged in the machine! (that's what the USPS customer complaint person who finally called her back told her).
I guess the moral of the story is: DO NOT USE THE USPS IF YOU CAN AVOID IT, pay your bills online, send email correspondence or call the people you want to talk to, or pay their blackmailing fee if you really want the letter to get there. If you are really feeling like chancing it, take the extra time to completely disguise your letter and maybe you can fool the criminals that sort the mail into not stealing your stuff.
Read 23 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-11-25:
How dare you accuse the USPS like this without any evidence. If you truly believed your accusations, you should file a charge with the police, maybe the Attorney General of your state, and, of course, directly with your Post Office. Who knows if your mother even mailed a card! Stuff gets lost and delayed - that doesn't mean stolen.
Posted by Anonymous on 2009-11-25:
It is unfortunate that the card is missing, but anything could have happened to it. Putting birthday stickers on a card makes it a target for theft, and not just by USPS employees. Since the value of the contents was $100 the smart thing to do would have been to send it registered mail, return receipt requested and have it insured.
Posted by Ytropious on 2009-11-25:
I don't appreciate that little thief picture OP, you have no proof anything was stolen.
Posted by Anonymous on 2009-11-25:
Do you have proof they stole it?
Does your mom have a stand alone mailbox? Anyone could have opened the mailbox and stole the card.
Posted by Anonymous on 2009-11-25:
I take offense to the accusation that just because a piece of mail got lost that you blatantly accuse a postal worker of stealing it with absolutely NO proof whatsoever.

Besides that, anyone with any common sense would know better than to put that much cash and gift card in a piece of mail and send it regular postage, and to make it obvious that it is a birthday card is even worse. That is like a proclamation to STEAL ME!

She should have sent it either registered or Express with tracking. Most likely the card is stuffed under another box with mail ion it or behind a shelf or on the floor where it fell out of a bag and will be found eventually. Or it could be in the dead letter box cause they couldn't read mama's writing, or any number of mail mishaps.

I hope it shows up soon,. And I hope you have some conscience left in you to feel bad for immediately accusing someone who delivers your mail, rain sleet or snow for theft with no trial.

Pointy fingers ALWAYS get them back.
Posted by goduke on 2009-11-25:
It is much more likely that the card fell between pieces of equipment in the sorting process, or has been misdirectd to timbuktu.
Posted by clutzycook on 2009-11-25:
Things happen and it doesn't mean that a postal worker stole it. Your mother should know better than to send cash through the mail. Send a check or at least send it via registered mail with a receipt and insurance.
Posted by goduke on 2009-11-25:
Oh..it was mailed from New Jersey. That explains it.
Posted by HppieFrk on 2009-11-27:
on one hand, y'all are saying that putting birthday stickers on it makes it an obvious target. i agree, a target to be stolen! she mailed it at the post office. i accepted my mail from my mailman. so therefore, it was "targeted" somewhere along that line, inside the USPS. i wish i was still so naive to believe that it fell behind a shelf or something like that. and all of your suggestions that it was dumb to send that much cash through the mail proves my point, either pay their insurance and registration fees, or take your chances. my mom gambled and lost.
Posted by HppieFrk on 2009-11-27:
And just so I don't sound like a jaded, conspiracy theory wingnut, here's a few links I found in about 3 minutes, from the USPS' own website...
Summary of Investigative Activity
for F(iscal)Y(ear) 2008 by Office of Inspector General into mail theft by employees and contractors.

■Investigations completed - 7,679
■Arrests/Information/Indictments - 1,649
■Convictions - 769
■Administrative actions - 3,699


mail employee who JUST THIS MONTH was indicted for rifling through mail and stealing dvds, controlled substances, trading cards, and other items from letters, cards, and packages.
Posted by Anonymous on 2009-11-27:
Hppie, it ain't just the USPS workers who steal darlin. People in your own neighborhood may look out for cards and letters and such.

You are tossing out an accusation with absolutely NO proof. If you were a USPS worker and someone made that comment you would be hopping mad.
Posted by Ponie on 2009-11-27:
You're using a very broad brush in an attempt to paint USPS in a bad light.
Convictions - 769? That's a very, very low percentage for an outfit that employs 656,000 people.
Arrests? For what reasons? I went to grade school with a fellow who drove one of those b-i-g USPS trucks on the Interstate. He doesn't work for them anymore. He was arrested for DUI.
Information? Have no idea what this might comprise. Maybe it was something I witnessed a couple of weeks ago in our parking lot. The substitute carrier parked in one of the spots to take a short nap. I kid you not. Maybe someone would see something like this and 'inform' the post office.
Indictments? As many prosecutors or defense attorneys will tell you, 'you can indict a ham sandwich.' I suggest you reread the last statement in that press release you cited.
What happened to the 562 investigations not accounted for in the figures you posted? Were they dismissed? If so, don't you think that would be worth mentioning?
Believe me, there is NO love between me and USPS. But before you post such a scathing, accusatory review, maybe you should teach your mother not to mail cash. This is something I believe most of us learned in our early teens.
I just wish they'd lose some of the junk mail I get.
Posted by HppieFrk on 2009-11-28:
look, all i am saying is the card was mailed AT THE POST OFFICE. Handed to the clerk at the counter, he actually weighed it for her to make sure the stamp she had on it was enough. We stood at our mailbox EVERY SINGLE DAY, as we do every single day, and accepted our mail from our postman Tom. So "mailbox theft" is completely out of the question. The only question is: was it "lost" or was it "stolen". Maybe I am too cynical, but I truly in my heart believe it was stolen. Maybe it was the fact that it WAS so blatanly a birthday card. But as soon as it did not arrive the day after I thought it would, I just knew it never would arrive. And, almost a month later, it still hasn't. My mother DID file a complaint. They say there is nothing they can do. The links I provided were just to show that yes, it's a big company, and yes, there are thousands of employees, and yes, theft does happen regularly, as it would in any company where employees have the chance to steal. As a matter of fact, I saw on the TV JUST TODAY that a postal worker in, of all places, New Jersey, was arrested for stealing money and gift cards out of mail. I realize the post office has alot of employees, and obviously they are not capable of assuring that every piece of mail is going to make it where it is supposed to, in the condition that it is supposed to. And that pretty much sucks, so my point is, you pretty much HAVE to pay the extra money to register and/or insure your mail if you absolutely want it to get there, as there is nothing you can do about it otherwise. And my original post was a bit harsh, and the cartoon with it was meant to be tongue-in-cheek, but I have a heartbroken disabled birthday girl who doesn't understand why her nana didn't send her a birthday gift this year.
Posted by Ytropious on 2009-11-28:
This is why you don't put cash in cards, checks only. That way even if it DOES get stolen it's not like they can cash the check.
Posted by PepperElf on 2009-11-28:
ytrop is right

you never mail cash
you should use money orders or checks

and if it's something that valuable you should send it insured

or if you REALLY wanna make sure it's there... mail it a month ahead of time and have it registered. then everyone who even touches it has to sign for it. which is why you need to mail it super early.
Posted by PepperElf on 2009-11-28:
and in many areas, the USPS employees are not the only people who can access mail

at the house i grew up at, the mailbox is at the end of the driveway. so any jerk can open it up and take the mail out, without being an employee.

Posted by Anonymous on 2009-11-29:
Op, I feel sorry for you.
Posted by bored_housewife54 on 2011-09-18:
I think the attack on HppieFrk is unwarranted. If what she says is true (posted at PO & mail always collected from carrier) then lost or stolen BY USPS are the only options.

Fingers crossed for lost & eventually delivered but if I was a gambler I'd be putting my money on stolen too! Sorry if this offends anyone but there are immoral people everywhere so it stands to reason that a company that employs 650,000 people would have some of them as emplloyees & if you make it obvious that your mail is a card then it also stands to reason that it's going to be targeted by one of these less than honest people!
Posted by Anonymous on 2011-09-19:
Bored_housewife +100! Great insight.
Posted by trmn8r on 2011-09-19:
I've never seen any evidence that the Post Office has a "bunch of petty thieves" working for it. Maybe a couple - it is a very large organization. There are bad cops too. I'm a crusty old man, and I've never lost anything in the mail.

If I had lost an envelope, it would not have had cash in it coz mom taught me a long time ago to NEVER put cash in the mail.

I have had a few pieces of damaged mail in my life (maybe two). A damaged piece of mail taking 1-1/2 months - it doesn't surpise me that this can happen. The envelope gets damaged in sorting, so it gets kicked out of the stream. They get around to it eventually.
Posted by mommy of 2 on 2012-09-08:
I had two birthday cards lost completly from usps citrus heights in less than 2 mo. they are theifs
Posted by kerry on 2013-09-16:
Unfortunitly there arw good and bad people... not every usps employee is a theif bit unfortunitly there are some. I'm waoting for my daughters birthday card sent in july. Still not recieved... our post box is locked and only the post man can open it. There for it was either lost or stolen!! Birthday card... more than likely it was stolen!
Posted by aninymoose on 2014-02-03:
Same problem over here, my aunt sent something that was over 300 dollars, insured it and went through USPS. It said it was delivered 2 weeks ago, did not come to us. Someone else signed it wihouth the ID she told them to look for (My dad's id only) and now someone stole te package. I have proof, because the signature does not match my dads,, and my dad's name and address was on the box. The adress of the person who took is not ours, it only has and the number of the apartment and the bell number right. Th srteet and avenue are not ours. My parents have gone to the p.o right now.
Close commentsAdd reply

Internal Mail Theft/Non Replacement of Money Orders
Posted by Walkers on 05/23/2008
JACKSONVILLE, FLORIDA -- (This is the letter I sent to the Post Master General)
Here are the contact numbers for complaints:
202-268-5211 (fax)

To Whom It May Concern:

You are receiving this letter, because I have exhausted every attempt to get this matter resolved. On May 16th, 2008. I went to the counter of my local post office and purchased a money order from the post office with the reference number of 12188965555. I advised the clerk that I needed to make sure that I could track this mail and get a confirmation when it is delivered. She advised me that the certified mail service would take of my concerns. This letter and money order was going from Jacksonville to Jacksonville. As of today, the recipient has not received it. I have made several calls to my local postal service. I have made a complaint with the postal inspection reference OR37817004. I have made a complaint to the Northeast Florida Consumer Affairs reference CB37816566 and to [snip] that handles complaints for the e Postmaster General office. All of these entities told me that someone would contact me. On top of that, I was advised that I could put a stop payment on the money order for a fee of $5.20 and wait for 60-90 days to get my money back. All of this is unacceptable, because it was the post office that either lost of stole my mail, which included my money order. I have found out that the post office I utilize already had complaint of thief from others. I want my money back ASAP. This is outrageous.

Today, I spoke with Rosa at my local post office, which was rude and less than helpful and had the nerves to tell me that she was familiar with the situation and asked me "why was I calling". I am calling because, I have made complaints with several entities about this situation and was promised a callback within one day and it has been two. I am calling about the lack of cooperation and consideration that I have received. I am calling because, I paid for a service that sets my mail apart from the regular mail and I did not get what I paid for.

Apparently, other people have similar situation, which is how I found your email and fax number. In the middle of drafting this email, I just got a phone call from Misty from the consumer affairs office. She advised me that the mail has not been located. She also advised me that the post office does not have a way to put a stop payment on the money order that I purchased from them and that I indeed would have to wait that long to receive my money, which is just ridiculous.

This is what I am going to do. I am going to fill out the forms for my money order. I have been trying to figure out a way to not use the post office ever again. I have spoken with UPS and was advised that to mail a letter, I could use the UPS ground service, which would cost about $7.00 for a letter. I will attach a copy of my complaint in every piece of mail that I send to charities, sports entities and any other contact. Surely, no charitable organization needs to purchase a money order from the post office. I am going to make sure that every website that I build has something about my experience with the U.S. Postal Service and the chain emails has proven to be priceless.

Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2008-05-23:
That is so unfortunate but for the amount of mail that they process I think that they are pretty efficient. It will cost more to send the money but I've never had any problems with Western Union or MoneyGram.
Posted by Anonymous on 2008-05-23:
I understand the poster's frustration. I have also all but given up on the USPS, unless I send something Priority Mail with delivery confirmation. My business partner sent me two books on two occasions via parcel post. Neither were received. When I inquired, the clerk told me 'It's best to always use Priority Mail and delivery confirmation for parcels or 'important' letters (Funny, I thought all letters were regarded as 'important' by the postal service!). So, one can now spend $5 for an 'important letter' to be posted, rather than 42-cents. Of course, much more for a parcel. Also, USPS touts that Priority Mail (letters) takes an average of 3-5 days for delivery. I've seen it regularly take 12-20 days for domestic delivery (per the delivery confirmation tracking). So, I share the poster's disgust with what has become an incompetent postal service. Great post (VH)!
Posted by madconsumer on 2008-05-23:
if you mailed this from jacksonville to jacksonville, couldn't you have drove it over and dropped it off?

all you need to do is contact the number on the money order stub, hopefully you kept it, and find out if the money order has been cashed. they can as well tell you who cashed it.

as far as the post office is concerned, your money order was never lost or stolen, but, you are trying to "get them to pay you" for it. sort of stealing!

until you prove the money order was never cashed, or was cashed, i aggree with the post office.
Posted by chow on 2008-06-07:
I used USPS "registered mail" for oversea mail once instead of regular mail,even though the postage cost is 20X more,but it does not shown up in the delivery service, the mail was lost,after several attempts of trying to enquire about it drawn a blank from USPS, the clerk has no clue about the mail and no record at all even though i shown her the receipt, just see how efficient USPS is!!!
Close commentsAdd reply

Top of Page | Next Page >