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United States Postal Service Consumer Reviews - Page 2

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Needs a Flush
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Where to start... How do you deal with a government agency when no one gives a damn? Knowing my own experience of lost packages, misinformation from branch managers and no recourse, broken boxes that never get fixed, it seems these reviews are for venting only. The USPS is pathetic to the point of being beyond help. Is anyone reading this who can begin to make a difference? No...

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Bunch of thieves working for usps
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON -- I mailed a parcel containing: a Fossil watch, iPad, hair blow dryer, galaxy mega cellphone. It got stolen by these USPS morons. Tried to file for a claim and they paid me peanuts... now I'm filing a lawsuit against them. They ** with a wrong one this time. I won't use USPS for the rest of my life. I will be posting nasty comments about USPS, till I get my case resolved. Bunch of thieves... pretty sad!!

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Parcel Packages
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SCOTTSDALE, ARIZONA -- Priority mail shipped from NC to AZ on 10/9/15. 10/16/15 still waiting. Tracking is a joke. According to their personnel the tracking updates don't necessarily mean that is where it is. Calling the 800 number; forget about it, endless loop of a bs phone system. Some vendors will only ship via USPS. Those are now vendors I will never purchase from. Only the government can have such a jacked up system. UPS and FEDEX for now on!!!!!!!

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USPS Disappoints Once Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- A package shipped priority from Florida to New Jersey was delivered completely mangled, not to mention late, as it was out for delivery in the wrong town, TWICE. The package was wedding invitations and they were tossed all about the box, some with torn/bent corners, some completely not even usable. So thank you USPS, for making me spend more money to order more invites to replace the ones that were destroyed - to which I will spend even more money shipping them through another service since you have proved time and time again how careless you are.

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Extremely Disappointed - Never Using Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALLENDALE, MICHIGAN -- Sent a package on Monday, February 8th. It was supposed to be received by Wednesday, February 10th. It was finally dropped in the "parcel locker" at my apartment complex on Saturday. BUT, the mail person was supposed to leave a key to the parcel locker in my mailbox, and they did not. I called the post office and explained the situation, and the woman said that she would get back to me, took my phone number and said the situation would be resolved. It has not been resolved, she has not called, I am furious.

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Click-N-Ship: Painful!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ARLINGTON, VIRGINIA -- The USPS "Click-N-Ship" service is promoted as being easy and simple to use. It IS easy until you try printing out a label. This online service is an unfriendly user. After all the time I've spent online just trying to print a shipping label, I could have made a trip to the post office. They take all your shipping info (AND your money), and then, good luck trying to print out the label. I tried for two hours to get my label to print. I even switched browsers, and went in from different directions. Nothing helped! But wouldn't you know, they got my money right away, and I got NO shipping label.

Something else with Click-N-Ship happened a few months ago. I was just trying to get an estimate, and they charged me before I was given a chance to agree to anything. There was no "YES", no "Complete transaction", nothing to click on. It just went through and charged directly to my account. I had to wait weeks for a refund. The USPS website appears to be user-friendly, but is, in fact, just an unfriendly user. Difficult to navigate and it loops you into areas you don't want to be in. I now use FedEx and UPS as much as possible.

No wonder they're losing money! I feel sorry for the carriers, as they are overworked (I have a carrier friend), but much could be accomplished if they would only get their website straight. CALLING ALL GEEKS! Their site needs a SERIOUS makeover!

And here's one for a laugh: Three different times I have gone to the USPS website and tried to have my mail held while I was on vacation. The first time, even though there was a "resume" date, I had to contact the local post office and remind them to deliver my old mail; the second time, they completely lost ALL of my mail (they claimed I had not received any mail at all during that period); the third time, they ignored the online request and squashed 2-1/2 weeks of mail into my tiny mailbox.

When I called to ask about it, I was told I needed to go to the local post office to make sure they got the message!!! OK, so what is the point of online services if you have to go to the post office anyway??? I am SOOOOO disgusted with these guys.

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Christmas Packages Sent Priority Mail Mis-routed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALEVILLE, INDIANA -- We mailed a number of packages all over the country for Christmas. Most arrived (Connecticut, Virginia, and Houston, TX) within 3 to 4 days.

Two packages mailed to Daleville, Indiana seemed to have done some extra travel.. both were mailed on December 17th, 2013.. both arrived at the Daleville post office on Dec 20th. One even said 'out for delivery' but two days later it was back in Indianapolis at the sorting center, then on to Ft. Smith, Arkansas, back to Muncie and finally arrived at the delivery address today (Dec 26, 2013). The other package left Daleville and headed back to Indianapolis.. that is the last we have heard of it..

I am on hold to file a complaint.. I suspect the problem is the post office in Daleville.. They must have gotten packages arriving and needing to be delivered with packages people were mailing from there.. that is the only thing that makes any sense..

The packages contained cookies for Christmas.. nothing expensive but it's like the post office went out of its way to make sure our packages didn't arrive before Christmas! How nice of them, right? Still trying to get through to main number to find out status on second package.. It was in Daleville 6 days ago and headed out to who knows where..

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My Package Got Lost
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DAVENPORT, IOWA -- I sent a small package to Costa Rica by Priority Mail on May 14th 2013. After 3 months of waiting for my package to get Costa Rica, finally I realized that something wrong happened with my package. I contacted USPS Customer Service and I tried to file a claim, but they said it wouldn't apply to my package because it was too small. Also they said, that Priority Mail small flat rates don't have any way to track the package, for instance it was impossible to know what happen with my package. Just like that! Too easy for them! But what about me, and the money that I lost on the item that I was shipping to Costa Rica. Do you think that is fair?

I trusted in the USPS, I never expect something like that. My package disappeared like in the magical way, neither USPS or Costa Rica mail service can tell me nothing about my package. Nowadays, It is impossible to believe... I think the USPS should do something in order to guaranty customer's satisfaction.

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They Are Costing Me Money Because They Cannot Deliver Packages
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

VICKSBURG, MICHIGAN -- The US Post Office has lost my package twice in the last couple of months. The real joke here is that both packages had tracking on them. That only works if the employee actually scans the package. In both cases I am out the money for the items because I did not insure them. No one at the post office cares either. I will only use them going forward if I have to. I cannot afford to keep replacing items at my cost because their system is clearly incompetent. Only the government could operate like this. A real business would eventually close down.

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Package travels 1,150 miles in wrong direction!
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

I mailed a package from Lindsborg, Kansas to California on April 22nd 2013 to the correct address. The package went East 385 miles {not West} to DES MOINES, IA 50395 Depart USPS Sort Facility where it sat for 3 or 4 days. Then it was sent 190 miles to Kansas City. Once at Kansas City it was sent 190 miles back to DES MOINES, IA 50395! After traveling 1,150 east of Lindsborg, Kansas it was sent to California.

Today is April 30th and the package has still not been delivered! This is not the first time I have experienced this kind of problem with the USPS. I am just 1 person, just think of the other 300,000,000 + people in the US alone who have most likely experienced just 1 experience like this? And Congress shrugs off the USPS loss of $25,000,000 per day. YES, the USPS is losing 25 MILLION dollars each and every day! Here is the tracking **. Have a look at the path of this item!

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United States Postal Service Rating:
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1.4 out of 5, based on 27 ratings and
115 reviews & complaints.
Contact Information:
United States Postal Service
475 L'Efant Plaza
South West Washington, DC 20260-0010
202-268-2500 (ph)
202-268-4860 (fax)
www.usps.com
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