United States Postal Service - Page 2

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1.4 out of 5, based on 14 ratings and
102 reviews & complaints.
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Internal Mail Theft/Non Replacement of Money Orders
By -

JACKSONVILLE, FLORIDA -- You are receiving this letter, because I have exhausted every attempt to get this matter resolved. On May 16th, 2008, I went to the counter of my local post office and purchased a money order from the post office with the reference number of **. I advised the clerk that I needed to make sure that I could track this mail and get a confirmation when it is delivered. She advised me that the certified mail service would take of my concerns. This letter and money order was going from Jacksonville to Jacksonville.

As of today, the recipient has not received it. I have made several calls to my local postal service. I have made a complaint with the postal inspection reference **. I have made a complaint to the Northeast Florida Consumer Affairs reference ** and to ** that handles complaints for the e Postmaster General office. All of these entities told me that someone would contact me.

On top of that, I was advised that I could put a stop payment on the money order for a fee of $5.20 and wait for 60-90 days to get my money back. All of this is unacceptable, because it was the post office that either lost or stole my mail, which included my money order. I have found out that the post office I utilize already had complaint of thief from others. I want my money back ASAP. This is outrageous.

Today, I spoke with ** at my local post office, which was rude and less than helpful and had the nerves to tell me that she was familiar with the situation and asked me "why was I calling". I am calling because, I have made complaints with several entities about this situation and was promised a callback within one day and it has been two. I am calling about the lack of cooperation and consideration that I have received. I am calling because, I paid for a service that sets my mail apart from the regular mail and I did not get what I paid for.

Apparently, other people have similar situation, which is how I found your email and fax number. In the middle of drafting this email, I just got a phone call from ** from the consumer affairs office. She advised me that the mail has not been located. She also advised me that the post office does not have a way to put a stop payment on the money order that I purchased from them and that I indeed would have to wait that long to receive my money, which is just ridiculous.

This is what I am going to do. I am going to fill out the forms for my money order. I have been trying to figure out a way to not use the post office ever again. I have spoken with UPS and was advised that to mail a letter, I could use the UPS ground service, which would cost about $7.00 for a letter. I will attach a copy of my complaint in every piece of mail that I send to charities, sports entities and any other contact. Surely, no charitable organization needs to purchase a money order from the post office. I am going to make sure that every website that I build has something about my experience with the U.S. Postal Service and the chain emails has proven to be priceless.

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Complaint to Postmaster General is not effective
By -

ALTOOONA, WISCONSIN -- "I have an ongoing problem with my business mail not delivered to me. Occasionally, I receive a neighbor's mail. Once when I complained to the post office about missing mail, I was told simply that the rural carrier had delivered all the mail to the wrong boxes as she went down the street (she was off by a box and did not check the address as she made the deliveries) and "that happens." Not even an apology, no idea where my mail went, and no attempt to track it down. Since this is my business mail, missing mail is a serious problem.

The last time I tried to file a complaint with the post office I was given the run around. The local post office told me to get the complaint form from the USPS website, but the complaint form was not available on the USPS website. Of course, the local post office could not help with that problem either.

Most recently, I requested that my mail be held from July 5 through July 7, and delivery resume on July 9. There was no mail in the rural box on the morning of July 9, and later in the day (I never know what time of day the carrier will pick up and deliver) a banded stack of mail with the hold request appeared. Everything seemed fine until I realized I had not received a utility bill (I called the utility on Friday the 13th and they had mailed the bills out on July 6th) nor the July issue of a magazine which should have been delivered by now. I am concerned about other mail sent to me and not delivered of which I may not even be aware.

I did go to the local post office to inquire about my missing mail. They told me there was no mail being held, and offered me a form to file a complaint. However, the only form available specifically stated the mail had been rifled or stolen, which it had not, so I declined to use that form. My rural mailbox is in full view from my office, so theft is not a possibility. The mail simply was not delivered to my box.

How do I go about finding my lost mail? And more importantly, how do I get some accountability and improvement in service from the local post office? The local postmaster just ignores my complaints and makes excuses for the carrier."

I received no response to my e-mail, and on September 4, 2007, I re-sent the complaint (via e-mail) with a request that someone investigate the problem. Last Friday, the 7th of September, I received a telephone call from **, who said that she had snail mailed a response to me on August 13. I never received it. Her only solution was that I contact the local consumer affairs office.

What more does the Postmaster General's office need to take this complaint seriously? I do not think Ms.** was untruthful when she claimed to have sent a response by US mail. Even she cannot get mail through to me and that indicates this problem has not been addressed and resolved. I would be interested in other's success with the Postmaster General's office, since most of what I have read on this forum suggests the PMG is the only sure route to getting such delivery problems resolved.

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Terrible USPS priority mail
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WESTMONT, ILLINOIS -- I had an oversize package need to be sent out of Illinois. I went to the USPS website and was happy to find that the online price of priority package is cheaper than the regular price. So I printed out everything and brought to the local office (Westmont, IL). I was told there that my price was not correct and was charged the difference between the online and regular prices. I called the USPS customer service and was confirmed my price was correct. BUT the customer service said I have to call the local office to get refund. Then I did, the manager was careless and rude. First he said if I get the price online, I should ask for a pick-up. If I brought it to local office, I should pay the price got from an office terminal. What a terrible excuse it is! Later he said since my package has been delivered, he cannot see it to confirm its weight, size, so he would not refund me! This is the worst customer service I have met, next time I will try FedEx or UPS!

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Christmas Packages Sent Priority Mail Mis-routed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALEVILLE, INDIANA -- We mailed a number of packages all over the country for Christmas. Most arrived (Connecticut, Virginia, and Houston, TX) within 3 to 4 days.

Two packages mailed to Daleville, Indiana seemed to have done some extra travel.. both were mailed on December 17th, 2013.. both arrived at the Daleville post office on Dec 20th. One even said 'out for delivery' but two days later it was back in Indianapolis at the sorting center, then on to Ft. Smith, Arkansas, back to Muncie and finally arrived at the delivery address today (Dec 26, 2013). The other package left Daleville and headed back to Indianapolis.. that is the last we have heard of it..

I am on hold to file a complaint.. I suspect the problem is the post office in Daleville.. They must have gotten packages arriving and needing to be delivered with packages people were mailing from there.. that is the only thing that makes any sense..

The packages contained cookies for Christmas.. nothing expensive but it's like the post office went out of its way to make sure our packages didn't arrive before Christmas! How nice of them, right? Still trying to get through to main number to find out status on second package.. It was in Daleville 6 days ago and headed out to who knows where..

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My Package Got Lost
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DAVENPORT, IOWA -- I sent a small package to Costa Rica by Priority Mail on May 14th 2013. After 3 months of waiting for my package to get Costa Rica, finally I realized that something wrong happened with my package. I contacted USPS Customer Service and I tried to file a claim, but they said it wouldn't apply to my package because it was too small. Also they said, that Priority Mail small flat rates don't have any way to track the package, for instance it was impossible to know what happen with my package. Just like that! Too easy for them! But what about me, and the money that I lost on the item that I was shipping to Costa Rica. Do you think that is fair?

I trusted in the USPS, I never expect something like that. My package disappeared like in the magical way, neither USPS or Costa Rica mail service can tell me nothing about my package. Nowadays, It is impossible to believe... I think the USPS should do something in order to guaranty customer's satisfaction.

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They Are Costing Me Money Because They Cannot Deliver Packages
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

VICKSBURG, MICHIGAN -- The US Post Office has lost my package twice in the last couple of months. The real joke here is that both packages had tracking on them. That only works if the employee actually scans the package. In both cases I am out the money for the items because I did not insure them. No one at the post office cares either. I will only use them going forward if I have to. I cannot afford to keep replacing items at my cost because their system is clearly incompetent. Only the government could operate like this. A real business would eventually close down.

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Package travels 1,150 miles in wrong direction!
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

I mailed a package from Lindsborg, Kansas to California on April 22nd 2013 to the correct address. The package went East 385 miles {not West} to DES MOINES, IA 50395 Depart USPS Sort Facility where it sat for 3 or 4 days. Then it was sent 190 miles to Kansas City. Once at Kansas City it was sent 190 miles back to DES MOINES, IA 50395! After traveling 1,150 east of Lindsborg, Kansas it was sent to California.

Today is April 30th and the package has still not been delivered! This is not the first time I have experienced this kind of problem with the USPS. I am just 1 person, just think of the other 300,000,000 + people in the US alone who have most likely experienced just 1 experience like this? And Congress shrugs of the USPS loss of $25,000,000 per day. YES, the USPS is losing 25 MILLION dollars each and every day! Here is the tracking **. Have a look at the path of this item!

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Mail Is Not Being Deliver to the Correct Address
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- We have been receiving other streets' mail. We have not been getting packages delivered to our apartments and we have to call the postal service and complain. The companies think that we are lying and doesn't care because of the area we live in. So, all the neighbors have complained and nothing is being done about it. Check your log. What I am going to do with all respect is to call the news' channel and let them bring you proof that your mail carrier is not giving us our mail. If I involve the news in it, then you will look into it.

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Inconsistent mail delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BERTRAM TX -- First, I'd like to say that I have already talked with the gal behind the counter at the Bertram, TX post office. Subject discussed with the lack of receiving some mail. Of course, the response was if I get one company's mail then there's nothing wrong with their delivery service. It's the companies. Really. Verizon mail is inconsistent in delivery.
Allstate mail in inconsistent but one important piece of mail which lead to a collection issue was not delivered. As a matter of fact 2-3 pieces of this type of mail never got to me.

Settlement Notice was sent in January and not received which was a shock. They sent three notices and I finally got the one sent 7-3-12. Doctor has been sending bills since last Oct '11 and I've not received one statement. Went to collections. So, if I have this correctly, at least four companies are wrong. Not the post office. The companies whom I've verified have my correct mailing address.

What's scary is that I don't know why other important mail is not getting to me. I know the counter gals at the post office have no authority to do anything. They didn't offer one solution. They probably don't know how to check into undeliverable mail. Oh, and while I was there I found out they've been holding a package for me. Not notice in my mail box.

This is not customer service. There is no responsibility on their part. They cannot be fired to the best of my knowledge. I take the brunt of their lack of competence. PS: They don't deserve 1 star rating.

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Poor And Unacceptable Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GAP,PA. -- Once again after nearly 10 years of regrettably moving to Lancaster, PA. My V.F.W. Newsletter came torn and enclosed in a postal envelope expressing their apologies and forgiveness. Something that's been going on most of the last 10 years with the exception of 5 or 6 times. The post master always has an excuse! I am tired of excuses and just want my mail *** undamaged.*** Being this is a government agency, I guess I can't expect any better! Question : Why do stupid, incompetent postal workers make more than members of our military? Thank God our military sets higher standards than the postal service. Wish the U.S.P.S. Would just go away!

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