OHIO -- The recent cutbacks at the U.S. post office, which included early retirement for experienced, dedicated postal carriers, has produced a new breed of carrier (well, at least in my postal district). Residents here in my district have had a very reliable carrier retire recently. He was a punctual carrier, always willing to make sure his clients receive their mail and packages (especially). Our particular little apartment community are walk in units situated in a small cluster, with mailboxes grouped in the middle of the complex outdoors.
Each of the mailboxes have numbers to each apartment unit, so even a child could figure out where to put mail if they wanted to. Inside each numbered mailbox slot are stickers with the names of the present tenant residing at that unit number to make mail delivery even more easier. Along with the individual mail slots there is a package 'box', or depository, whereby tenants are to receive small parcels or medium sized packages.
While that box's door is always open, it has a key in the keyhole where, when a package is to be delivered the package is placed inside the box by the carrier, who then takes the key out of the keyhole and places it into the appropriate recipient's mail slot so they may open the package box and take delivery. The key automatically remains in the keyhole for further use.
Sounds fairly simple huh? Not anymore. Since our reliable carrier has retired we have had the misfortune of acquiring a new carrier. Although our new carrier has been on the job for 20 + odd years, she exhibits the type of behavior that any company calling themselves reliable should not retain. She has 'dumped' other peoples mail into the wrong boxes regardless of the unit number or name affixed. Can she read? She seems to drag mail out of her mail truck one at a time, which increases the amount of time she spends at each mail stand. Is she tired?
She refuses to deliver packages (of any size) to the recipients door (unlike our former carrier), and even refuses to use the package box, claiming the packages are 'too big', even though the deposit box is large enough. Instead she leaves notices where recipients either have to pick the packages up themselves at the local post office, or call and reschedule delivery (which does not make sense since she probably won't delivery the second time either). A fellow tenant asked her why she did not bring a package to her door, which is just a few yards from the mail stand. The carrier replied, "you expect me to carry that package to your door?" Is she lazy?
So, is this what the post office has come to, after cutbacks, lay offs, and 'saving money?' Get rid of all the good workers in favor of lazy, non-compliant workers? Makes one wonder if some mail is even being delivered at all (I've been expecting some parcels lately that seem to be taking a long time to arrive). Maybe the parcel was placed in the wrong box somewhere?
This blog, along with formal complaint has been sent to the USPS, and other places of interest. What's going to happen is, at least on my part, I will suspend having deliveries through the USPS, and opt for some other carrier instead, and connect via email whenever possible to avoid or limit postal services (something I've implemented anyway the past few years). Thus, the USPS will lose even more money, and not just from me, but many along this carrier's route (through further investigation I found the very same complaints from other apartment complexes along my area that this carrier 'handles').
Numerous complaints from tenants to the local office that the carrier works went unresolved, and in fact seemed to be shrugged off (as in 'yeah, whatever'). This kind of attitude signals a fast decline for any company, considering the current climate of things in this country. The USPS is a powerful entity, and dismissal of employees only occur when one of them kills someone. This whole business of 'dominating the market' in this type of service is over given the rise of technical outlets and email possibilities.
CORPUS CHRISTI, TEXAS -- I've had horrible experiences with the local post office at 4213 S PORT AVE, CORPUS CHRISTI, TX 78415-9998
(361) 855-6718. I'll explain in two situations which have happened in the last few months... Situation one... My family in Alaska sent me 3 large packages for the holidays and the mailman was driving by my house each day without knocking (I work from home). He also didn't leave a pink slip in my mailbox so I had no idea he was doing this until I called my family. They gave me the tracking number and it said he had tried delivery 3 times which was completely untrue.
The day after this I hear a vehicle loudly honking outside of my house. I go out on the porch and it's the mailman who quickly jumped out of his truck. He only had 2 of the 3 boxes. I asked him why he had been saying that he tried to deliver when he didn't and why he wasn't leaving my pink slips to let me know and his response was "I don't leave pink slips, I just scan the box and try again the next day". I then asked him how would I know he tried to deliver the package without a pink slip and he said nothing.
After finding this out, I called the post office and spoke to ** the manager and reported this. He said "He leaves pink slips" as if he knew that he was leaving them. When I told him that he wasn't and that he admitted it to me he sounded shocked. The end of the story was that I had to go to the post office to pick up my package. He also said that he understood and would talk to him to make sure that my packages were delivered from now on.
The lying about attempted delivery and not even notifying me a package was available would have led to all of my packages being sent back to Alaska. My family spent $100 to mail these items for the holidays for my two young daughters.
Situation two.. Next I order something online. Once again, I'm home all day and no one comes to deliver the package. I sign the pink slip and put a large note on it that says "I was here all day yesterday" and place it back in my box as it asks. 3-4 days go by and that package isn't delivered. Ironically 2 other packages are delivered to my home in the meantime. I called the post office and spoke with the manager ** again. I explained that this person lied and didn't try to delivery on Tuesday and was ignoring the pink slip in my mailbox. ** said "There's no way for us to deliver to all of the mobile homes."
I'm thinking "What? Isn't that what the post office does?" He also said they have been advised to not deliver the packages and just put pink slips into mailboxes so everyone has to come to the post office to pick up their packages. I then asked him why I inconsistently received packages from the post office and he said "I don't know, they must be people not usually on the route". When I asked him who advised him to say that they wouldn't deliver to our home he then said "I did". I then asked for his supervisor's name and he refused only saying "I'm the manager".
We are a one car family with 2 young girls (3 and 14) and going and picking up all of our mail that doesn't fit in our box is ridiculous. If this was an apartment that would be one thing (leaving it at the office) but it isn't. It's a large, mapped out mobile home community. It looks like this post office is just doing what they want because of laziness. The manager, ** told me that he would make sure that my packages would be delivered after the first situation and now he's making excuses saying they don't have to deliver here without providing any way to contact a supervisor above him.
I tried to call USPS to report this but all I could get was an hour of looping menus that won't let you talk to a person. When I found the postal inspectors site, it says to contact your local post office with a complaint which I've done and gotten nowhere. If you could provide contact information to someone above ** and this one post office location, I would deeply appreciate it. Please help someone!
JACKSONVILLE, FLORIDA -- On May 16th, 2008, I went to the counter of my local post office and purchased a money order from the post office with the reference number of **. I advised the clerk that I needed to make sure that I could track this mail and get a confirmation when it is delivered. She advised me that the certified mail service would take of my concerns. This letter and money order was going from Jacksonville to Jacksonville.
As of today, the recipient has not received it. I have made several calls to my local postal service. I have made a complaint with the postal inspection reference **. I have made a complaint to the Northeast Florida Consumer Affairs reference ** and to ** that handles complaints for the e Postmaster General office. All of these entities told me that someone would contact me.
On top of that, I was advised that I could put a stop payment on the money order for a fee of $5.20 and wait for 60-90 days to get my money back. All of this is unacceptable, because it was the post office that either lost or stole my mail, which included my money order. I have found out that the post office I utilize already had complaint of thief from others. I want my money back ASAP. This is outrageous.
Today, I spoke with ** at my local post office, which was rude and less than helpful and had the nerves to tell me that she was familiar with the situation and asked me "why was I calling". I am calling because, I have made complaints with several entities about this situation and was promised a callback within one day and it has been two. I am calling about the lack of cooperation and consideration that I have received. I am calling because, I paid for a service that sets my mail apart from the regular mail and I did not get what I paid for.
Apparently, other people have similar situation, which is how I found your email and fax number. In the middle of drafting this email, I just got a phone call from ** from the consumer affairs office. She advised me that the mail has not been located. She also advised me that the post office does not have a way to put a stop payment on the money order that I purchased from them and that I indeed would have to wait that long to receive my money, which is just ridiculous.
This is what I am going to do. I am going to fill out the forms for my money order. I have been trying to figure out a way to not use the post office ever again. I have spoken with UPS and was advised that to mail a letter, I could use the UPS ground service, which would cost about $7.00 for a letter. I will attach a copy of my complaint in every piece of mail that I send to charities, sports entities and any other contact. Surely, no charitable organization needs to purchase a money order from the post office. I am going to make sure that every website that I build has something about my experience with the U.S. Postal Service and the chain emails has proven to be priceless.
ALTOOONA, WISCONSIN -- I have an ongoing problem with my business mail not delivered to me. Occasionally, I receive a neighbor's mail. Once when I complained to the post office about missing mail, I was told simply that the rural carrier had delivered all the mail to the wrong boxes as she went down the street (she was off by a box and did not check the address as she made the deliveries) and "that happens." Not even an apology, no idea where my mail went, and no attempt to track it down. Since this is my business mail, missing mail is a serious problem.
The last time I tried to file a complaint with the post office I was given the run around. The local post office told me to get the complaint form from the USPS website, but the complaint form was not available on the USPS website. Of course, the local post office could not help with that problem either.
Most recently, I requested that my mail be held from July 5 through July 7, and delivery resume on July 9. There was no mail in the rural box on the morning of July 9, and later in the day (I never know what time of day the carrier will pick up and deliver) a banded stack of mail with the hold request appeared. Everything seemed fine until I realized I had not received a utility bill (I called the utility on Friday the 13th and they had mailed the bills out on July 6th) nor the July issue of a magazine which should have been delivered by now. I am concerned about other mail sent to me and not delivered of which I may not even be aware.
I did go to the local post office to inquire about my missing mail. They told me there was no mail being held, and offered me a form to file a complaint. However, the only form available specifically stated the mail had been rifled or stolen, which it had not, so I declined to use that form. My rural mailbox is in full view from my office, so theft is not a possibility. The mail simply was not delivered to my box.
How do I go about finding my lost mail? And more importantly, how do I get some accountability and improvement in service from the local post office? The local postmaster just ignores my complaints and makes excuses for the carrier."
I received no response to my e-mail, and on September 4, 2007, I re-sent the complaint (via e-mail) with a request that someone investigate the problem. Last Friday, the 7th of September, I received a telephone call from **, who said that she had snail mailed a response to me on August 13. I never received it. Her only solution was that I contact the local consumer affairs office.
What more does the Postmaster General's office need to take this complaint seriously? I do not think Ms.** was untruthful when she claimed to have sent a response by US mail. Even she cannot get mail through to me and that indicates this problem has not been addressed and resolved. I would be interested in other's success with the Postmaster General's office, since most of what I have read on this forum suggests the PMG is the only sure route to getting such delivery problems resolved.
TORRANCE, CALIFORNIA -- For several weeks, my volume of mail had declined significantly. I normally receive a number of magazines some are weekly and others are monthly. In the last several weeks, I have not received any magazines and am missing several weekly ones plus a few monthly versions. I am also starting to miss first class mail such as bills. The Torrance post office cannot be contacted, phone off the hook. The main USPS site is non- responsive, its a voicemail hell of infinite hold times. Since I have to make trips to the bookstore to buy magazines every week now I might as well cancel all of my subscriptions.
UNITED STATES -- I sent my elderly father-in-law a package that needed his signature twice, once return receipt and the other was restricted delivery. The restricted delivery was selected b/c it supposedly can only be signed for by the addressee or another with written permission. Signatures are supposed to be legible. "Manager" at location was allowed to sign, without being required to show written permission to accept. Am unsure if the 2 required signatures match each other. Postmaster in Plano gives various explanations. Getting runaround from postal inspection. Customer service kind, but ineffective.
Package was mailed in late June. Still can't get verification that intended recipient got it. Filed insurance claim. Will be interesting to see how they get out of paying that.
WESTMONT, ILLINOIS -- I had an oversize package need to be sent out of Illinois. I went to the USPS website and was happy to find that the online price of priority package is cheaper than the regular price. So I printed out everything and brought to the local office (Westmont, IL). I was told there that my price was not correct and was charged the difference between the online and regular prices. I called the USPS customer service and was confirmed my price was correct. BUT the customer service said I have to call the local office to get refund. Then I did, the manager was careless and rude. First he said if I get the price online, I should ask for a pick-up. If I brought it to local office, I should pay the price got from an office terminal. What a terrible excuse it is! Later he said since my package has been delivered, he cannot see it to confirm its weight, size, so he would not refund me! This is the worst customer service I have met, next time I will try FedEx or UPS!
DALEVILLE, INDIANA -- We mailed a number of packages all over the country for Christmas. Most arrived (Connecticut, Virginia, and Houston, TX) within 3 to 4 days.
Two packages mailed to Daleville, Indiana seemed to have done some extra travel.. both were mailed on December 17th, 2013.. both arrived at the Daleville post office on Dec 20th. One even said 'out for delivery' but two days later it was back in Indianapolis at the sorting center, then on to Ft. Smith, Arkansas, back to Muncie and finally arrived at the delivery address today (Dec 26, 2013). The other package left Daleville and headed back to Indianapolis.. that is the last we have heard of it..
I am on hold to file a complaint.. I suspect the problem is the post office in Daleville.. They must have gotten packages arriving and needing to be delivered with packages people were mailing from there.. that is the only thing that makes any sense..
The packages contained cookies for Christmas.. nothing expensive but it's like the post office went out of its way to make sure our packages didn't arrive before Christmas! How nice of them, right? Still trying to get through to main number to find out status on second package.. It was in Daleville 6 days ago and headed out to who knows where..
DAVENPORT, IOWA -- I sent a small package to Costa Rica by Priority Mail on May 14th 2013. After 3 months of waiting for my package to get Costa Rica, finally I realized that something wrong happened with my package. I contacted USPS Customer Service and I tried to file a claim, but they said it wouldn't apply to my package because it was too small. Also they said, that Priority Mail small flat rates don't have any way to track the package, for instance it was impossible to know what happen with my package. Just like that! Too easy for them! But what about me, and the money that I lost on the item that I was shipping to Costa Rica. Do you think that is fair?
I trusted in the USPS, I never expect something like that. My package disappeared like in the magical way, neither USPS or Costa Rica mail service can tell me nothing about my package. Nowadays, It is impossible to believe... I think the USPS should do something in order to guaranty customer's satisfaction.
VICKSBURG, MICHIGAN -- The US Post Office has lost my package twice in the last couple of months. The real joke here is that both packages had tracking on them. That only works if the employee actually scans the package. In both cases I am out the money for the items because I did not insure them. No one at the post office cares either. I will only use them going forward if I have to. I cannot afford to keep replacing items at my cost because their system is clearly incompetent. Only the government could operate like this. A real business would eventually close down.