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United States Postal Service Consumer Reviews - Page 2

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Terrible USPS priority mail
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WESTMONT, ILLINOIS -- I had an oversize package need to be sent out of Illinois. I went to the USPS website and was happy to find that the online price of priority package is cheaper than the regular price. So I printed out everything and brought to the local office (Westmont, IL). I was told there that my price was not correct and was charged the difference between the online and regular prices. I called the USPS customer service and was confirmed my price was correct. BUT the customer service said I have to call the local office to get refund. Then I did, the manager was careless and rude. First he said if I get the price online, I should ask for a pick-up. If I brought it to local office, I should pay the price got from an office terminal. What a terrible excuse it is! Later he said since my package has been delivered, he cannot see it to confirm its weight, size, so he would not refund me! This is the worst customer service I have met, next time I will try FedEx or UPS!

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Needs a Flush
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Where to start... How do you deal with a government agency when no one gives a damn? Knowing my own experience of lost packages, misinformation from branch managers and no recourse, broken boxes that never get fixed, it seems these reviews are for venting only. The USPS is pathetic to the point of being beyond help. Is anyone reading this who can begin to make a difference? No...

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Bunch of thieves working for usps
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON -- I mailed a parcel containing: a Fossil watch, iPad, hair blow dryer, galaxy mega cellphone. It got stolen by these USPS morons. Tried to file for a claim and they paid me peanuts... now I'm filing a lawsuit against them. They ** with a wrong one this time. I won't use USPS for the rest of my life. I will be posting nasty comments about USPS, till I get my case resolved. Bunch of thieves... pretty sad!!

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Parcel Packages
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SCOTTSDALE, ARIZONA -- Priority mail shipped from NC to AZ on 10/9/15. 10/16/15 still waiting. Tracking is a joke. According to their personnel the tracking updates don't necessarily mean that is where it is. Calling the 800 number; forget about it, endless loop of a bs phone system. Some vendors will only ship via USPS. Those are now vendors I will never purchase from. Only the government can have such a jacked up system. UPS and FEDEX for now on!!!!!!!

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Christmas Packages Sent Priority Mail Mis-routed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALEVILLE, INDIANA -- We mailed a number of packages all over the country for Christmas. Most arrived (Connecticut, Virginia, and Houston, TX) within 3 to 4 days.

Two packages mailed to Daleville, Indiana seemed to have done some extra travel.. both were mailed on December 17th, 2013.. both arrived at the Daleville post office on Dec 20th. One even said 'out for delivery' but two days later it was back in Indianapolis at the sorting center, then on to Ft. Smith, Arkansas, back to Muncie and finally arrived at the delivery address today (Dec 26, 2013). The other package left Daleville and headed back to Indianapolis.. that is the last we have heard of it..

I am on hold to file a complaint.. I suspect the problem is the post office in Daleville.. They must have gotten packages arriving and needing to be delivered with packages people were mailing from there.. that is the only thing that makes any sense..

The packages contained cookies for Christmas.. nothing expensive but it's like the post office went out of its way to make sure our packages didn't arrive before Christmas! How nice of them, right? Still trying to get through to main number to find out status on second package.. It was in Daleville 6 days ago and headed out to who knows where..

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My Package Got Lost
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DAVENPORT, IOWA -- I sent a small package to Costa Rica by Priority Mail on May 14th 2013. After 3 months of waiting for my package to get Costa Rica, finally I realized that something wrong happened with my package. I contacted USPS Customer Service and I tried to file a claim, but they said it wouldn't apply to my package because it was too small. Also they said, that Priority Mail small flat rates don't have any way to track the package, for instance it was impossible to know what happen with my package. Just like that! Too easy for them! But what about me, and the money that I lost on the item that I was shipping to Costa Rica. Do you think that is fair?

I trusted in the USPS, I never expect something like that. My package disappeared like in the magical way, neither USPS or Costa Rica mail service can tell me nothing about my package. Nowadays, It is impossible to believe... I think the USPS should do something in order to guaranty customer's satisfaction.

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They Are Costing Me Money Because They Cannot Deliver Packages
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

VICKSBURG, MICHIGAN -- The US Post Office has lost my package twice in the last couple of months. The real joke here is that both packages had tracking on them. That only works if the employee actually scans the package. In both cases I am out the money for the items because I did not insure them. No one at the post office cares either. I will only use them going forward if I have to. I cannot afford to keep replacing items at my cost because their system is clearly incompetent. Only the government could operate like this. A real business would eventually close down.

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Constantly Harassed by Post Office Employee!
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I am frequent customer of your downtown location and one of your counter employees seems to have a major chip on her shoulder! I don't know her name but she's the only counter employee of a particular race. Nothing, I repeat nothing, ever meets her standards and she is not nice about it! A few months ago, I had my 3 year old with me. Next to the supply counter is a metal stand with tape and decorative mailing supplies. On this day, my daughter was walking to where I was in line and tripped on the corner of the display. This employee yells at my daughter to stop climbing on the display!

Yesterday, I was shipping something in a flat rate box and there was a slight bulge in the top of the box. Thanks to all the bubble wrap my husband used, the bulge was raised less than half an inch! I have been shipping and receiving packages via USPS priority mail for YEARS and I have been told by the postmaster himself that if it fits in the box and is under 70 lbs, they will act the package. The seals do not have to be flat. The same thing goes for flat rate envelopes. If the item fits in the envelope, it is acceptable. The envelope does not have to be flat.

And wouldn't you know, this darn employee gets made and says the box has to be flat! But yet, she still accepted my package. I having been doing this for years and I know she just has a chip on her shoulder. None of the employees at this location or the Davis branch ever have a problem with my packages. But today...today takes the cake and I have had it. I will not tolerate this woman any longer.

Today I went to ship a package, again in a flat rate box. This time, I made sure there were no bulges. I filled out the shipping label at home but didn't have a delivery confirmation label. It's 95 degrees today and I am 6 months pregnant. I walk inside, grab the DC label intending to write the addressee's name on it while I am in line. I get in line and reach into my bag for a pen and this damn woman, who is the only person working the counter today, yells at me to get out of the line because the DC label has to be filled out beforehand!

So I get out of line and go to the back counter and of course, I forgot my pen! And none of the pens at the counter will work and of course, this woman doesn't have a pen I can use! I left practically in tears and went home and had my husband take the package to another location to ship it! (And I won't get into how pissed my husband is at me right now because I didn't go to the location inside Nob Hill like he told me to.)

This woman really needs some customer service training or a new job! Every single I have dealt with her, she has been on a power trip and she comes off very abrasive! I am seriously considering filing a complaint against her because this is just getting ridiculous now!

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USPS Has really Let Me Down!
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USPS you've really let me down. Over the last few months, I've been singing praises about your priority mail service, namely how cost effective it is and fast delivery time. And until now, you've always come through and delivered my packages (whether I was the sender or receiver) safely and in a timely manner. And now it looks as though you have lost a package. I knew it was bound to happen sooner or later.

I have had a few scares in the last few months where I would have a package out for delivery yet the mail would arrive sans any packages, and then a few hours later, the doorbell would ring and lo & behold, I would see the mail truck driving away and there was my package next to the mailbox! But not this time. My package was scanned as "Out for delivery" at 8:30 am YESTERDAY. I watched the mail lady delivery my mail and rushed out to get it as soon as she was done, but my package wasn't there and it wasn't delivered a few hours later.

I thought it would show up today but lo & behold, my husband caught the mail lady just as he was leaving for work and again, no package. I went to the post office to find out where the hell my package was and why it hasn't been delivered. And the only thing they could tell me is that they have to talk to the carrier when she returns. And that I should call tomorrow morning between 6-8 am before the carrier has left, to see if they've found my package, and to let them know if I want it delivered or to pick it up myself! I am beyond angry now. There is absolutely no excuse for this!

I don't understand how my package could be allowed to sit on a mail truck for 2 days now! It should be required, if it isn't already, that mail trucks are inspected upon return to make sure all of the day's mail has been delivered! I read somewhere that sometimes packages are delivered by another carrier and that's why they sometimes show up after the regular mail has been delivered. Well this is a small town, there is no way in hell it should take an extra day or 2 to deliver a package. The mail carrier screwed up royally and I can't even hold her accountable!

If I had my way, I would press charges for theft or at least negligence because the post office has determined that at one point or another, my package was on her truck! This really really sucks. I am glad that it's just an inexpensive eBay purchase ($30 shirt) that has been lost and not a check or a credit card. But now whenever I'm expecting a package and it doesn't show up with the regular mail, I'm going to worry that it too has been lost!!! I will be filing a formal complaint against the letter carrier because there is no excuse for this! None whatsoever!

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Birthday Card (with money) Never Received
By -

My mother sent my daughter a birthday card for her 19th birthday. She mailed it from her local post office in Wall, N. J. on Friday, 11/6/09 as soon as they opened in the morning, on her way to work. The card was going to Saint Augustine, FL, hopefully in time for her 11/11 birthday. Well, it is now almost 3 weeks later, and still no birthday card. It was CLEARLY a birthday card... pink envelope, happy birthday sticker on the back, etc. and it contained not only $50 cash, but a $50 gift certificate to Michael's Arts and Crafts store.

On our end, we get our mail everyday directly from the mailman. My husband has a routine where he walks the dog when he hears the post truck pass on the other side of the street and meets our postman at the mailbox to get our mail. So I know it did not get stolen out of our mailbox.

What a shame that the USPS has a bunch of petty thieves working for them. They target mail that looks like it could contain cash or gift cards. And no one can be held accountable anywhere along the way, unless you pay extra for insuring or registering the mail. It is sorta like governmental racketeering - pay extra, or maybe it won't make it to your destination!

Of course, my mom - who is on a fixed income, is devastated and has complained and questioned the USPS in person, on the phone, and via the internet. But of course, there is nothing they can do, nobody wants to hear it, give it more time... One time I sent a card to my grandson and it didn't arrive until a month and a half later, it had been damaged in the machine! (that's what the USPS customer complaint person who finally called her back told her).

I guess the moral of the story is: DO NOT USE THE USPS IF YOU CAN AVOID IT. Pay your bills online. Send email correspondence or call the people you want to talk to, or pay their blackmailing fee if you really want the letter to get there. If you are really feeling like chancing it, take the extra time to completely disguise your letter and maybe you can fool the criminals that sort the mail into not stealing your stuff.

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United States Postal Service Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 27 ratings and
115 reviews & complaints.
Contact Information:
United States Postal Service
475 L'Efant Plaza
South West Washington, DC 20260-0010
202-268-2500 (ph)
202-268-4860 (fax)
www.usps.com
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