DAVENPORT, IOWA -- I sent a small package to Costa Rica by Priority Mail on May 14th 2013. After 3 months of waiting for my package to get Costa Rica, finally I realized that something wrong happened with my package. I contacted USPS Customer Service and I tried to file a claim, but they said it wouldn't apply to my package because it was too small. Also they said, that Priority Mail small flat rates don't have any way to track the package, for instance it was impossible to know what happen with my package. Just like that! Too easy for them! But what about me, and the money that I lost on the item that I was shipping to Costa Rica. Do you think that is fair? I trusted in the USPS, I never expect something like that. My package disappeared like in the magical way, neither USPS or Costa Rica mail service can tell me nothing about my package. Nowadays, It is impossible to believe... I think the USPS should do something in order to guaranty customer's satisfaction.1 Replies - Latest reply on 08/21/2013Add reply
VICKSBURG, MICHIGAN -- The US Post Office has lost my package twice in the last couple of months. The real joke here is that both packages had tracking on them. That only works if the employee actually scans the package. In both cases I am out the money for the items because I did not insure them. No one at the post office cares either. I will only use them going forward if I have to. I cannot afford to keep replacing items at my cost because their system is clearly incompetent. Only the government could operate like this. A real business would eventually close down.Add reply
ANAHEIM, CA, CALIFORNIA -- Three week ago, I sent a certified mail to Birmingham, Alabama. It took 2 weeks of back and forth tracking before it was finally delivered. The package was sent back to Anaheim after shipping to Alabama, back and forth. Then on the 31st July, I sent a priority mail that was supposed to arrive Alabama and be delivered on 8/2/13, according to USPS receipts. They said the mail was sent to Florida where it remained for 3 days. Upon much calling and fussing, they finally sent it to Birmingham sorting facility where it remains till today because nobody from the USPS can still tell me the whereabouts of this mail, today is Sat. 8/10/13, and I have been calling the Anaheim main post office yet same run around. I am very frustrated. If the FEDs can no longer manage the post office, they should hand it over to private companies since they cannot recruit competent people to run it. As at this time of writing, I have not received any call back for the complain I filed even when they promised a return call within 24 hour. I will update if anything changes.Add reply
I have done a change of address over 3 weeks ago and have spoken with people 6 different times. And what do I get, someone else's mail with my forwarding address attached to it. Its like they don't care, they're just being lazy.
5 Replies - Latest reply on 05/02/2013Add reply
They need to be fired if that's how they treat people.
ARLINGTON, VIRGINIA -- The USPS "Click-N-Ship" service is promoted as being easy and simple to use. It IS easy until you try printing out a label. This online service is an unfriendly user. After all the time I've spent online ... read full review
Wrongfully seized express package
SAN DIEGO, CALIFORNIA -- I recently moved to San Diego around a month ago and it has been hard to find work. Talking with friends from where I moved from they all decided to chip in and send me some cash. Along with the cash ... read full review6 Replies - Latest reply on 11/30/2012
LOS ANGELES, CALIFORNIA -- We have been receiving other streets' mail, we have not been getting packages delivered to our apartments and we have to call the postal service and complain.
2 Replies - Latest reply on 08/11/2012Add reply
The companies think that we are lying and doesn't care because of the area we live in. So, all the neighbors have complained and nothing is being done about it. Check your log.
What I am going to do with all respect is to call the news' channel and let them bring you proof that your mail carrier is not giving us our mail. If I involve the news in it, then you will look into it.
I spend about 6 months in Florida and 6 months in Massachusetts each year. I've always had problems getting packages from FL to MA; they usually disappear in Jacksonville. This time it actually made it ... read full review5 Replies - Latest reply on 12/04/2013
Inconsistent mail delivery
BERTRAM TX -- First, I'd like to say that I have already talked with the gal behind the counter at the Bertram, TX post office. Subject discussed with the lack of
receiving some mail. Of course, the response was ... read full review7 Replies - Latest reply on 07/13/2012
USPS - Its Own Victim
RICHMOND, VIRGINIA -- I have the misfortune to live in Henrico County, VA just outside Richmond, Va. Of course, in their wisdom, the USPS assigned my community a Richmond Zip Code forcing us to deal with the East End Richmond ... read full review1 Replies - Latest reply on 12/22/2011
So Sick of the Post Office!
Normally I sympathize with those of us with bad jobs. I myself had one until recently, and I'm sure you were all aware of that. I would assume working at the post office is one of those bottom of the ... read full review9 Replies - Latest reply on 12/06/2011
I am waiting for a package shipped from Durham NC to Charlotte NC since 9-7 I think this type of service is exactly what is giving the postal service a bad name. not only do they not deliver but they ... read full review2 Replies - Latest reply on 11/10/2011
I live in Houston, Texas, and on the morning of 5 July an eBay seller mailed me a Priority package from Macon, Georgia. It arrived (per tracking) at Atlanta that evening (makes sense), then it arrived ... read full review1 Replies - Latest reply on 07/08/2011
USPS Has really Let Me Down!
USPS you've really let me down. Over the last few months, I've been singing praises about your priority mail service, namely how cost effective it is and fast delivery time. And up until now, you've always ... read full review4 Replies - Latest reply on 04/19/2011