Not Ready For Prime Time
SOUTHINGTON, CONNECTICUT -- I live in central Connecticut where AT&T's Uverse product is being rolled out. I had it installed at the beginning of September, replacing Cox Cable. Attraction: It was $30 a month cheaper. I ordered the Premium internet service and the "U200" television channel package.
When it works, the picture is pretty good. Internet service is also good. However, since its been installed:
1. I've had massive "pixelation"- picture distortion in little blocks most evenings. Called seven times. Tech's out three times. Lots of apologies and blame on everything from "we're far from their pole box" to weather. Apparently can't be fixed.
2. DVR is not smart like Tivo or the one supplied by Cox Cable. It will not record a show that runs over a 1/2 hour or one hour block by a few minutes. It chops it off (How does Hitchcock's movie, "Vertigo" end anyway?)
3. The do "software updates" during the hours you want to watch television. When that happens, the screen goes blank and you must reboot the boxes. That takes 5-10 minutes.
4. Will only record one hi-def channel at a time.
5. Call AT&T and you have to fight your way through an IVR system that doesn't really know about Uverse. It wants your AT&T phone number in order to proceed. If you don't have one, it only wants to connect you to someone who can get you an AT&T phone number. Uverse's solution? When the IVR answers, yell, "Uverse, Uverse, Uverse", over and over again.
6. They send you an email after every time you call for support. But they never ask or solicited for your opinion as to your satisfaction. That's the old AT&T I remember- they just don't really care.
7. Their pay-per-view movies don't ever seem to change. That might be the nature of the beast, however.
On the plus side... the installation guys were awesome. Knew what they were doing and did it.
Just dumped Uverse to return to Cox (and a higher cost) Uverse is not ready for prime time.