Value City Furniture Couches Consumer Reviews - Page 2

NILES, ILLINOIS -- I bought a couch from Value City Furniture in Niles, IL on 10/2/10 and paid an additional 60 dollars for the shipping. The salesman was what I thought very helpful, he wasn't pushy and was very nice to us. After running the Credit Card through he told us the couch wouldn't be delivered until 10/19/10 (which I thought was a while to wait seeing as how we lived 10 minutes away from the store). A week later I received a call telling me the delivery had been pushed back to the 27th of the month, when I called to ask why, all the customer service girl could tell me is that they hadn't received it from the warehouse.

Then just yesterday I received another call telling me the delivery date has been pushed back to 11/9/10!! When I called back, the person I talked to explained that the couch is being shipped from somewhere out of district and if I wanted to look at another couch I could. She did take the delivery fee off of my credit card, but that doesn't get my couch here any faster.

Basically I'm upset, because when I bought the couch it was NEVER explained to me that this couch was coming from so far away. I don't work in the furniture business, but you would think any GOOD business would have that information and be upfront with you about it. I guess they really don't care when or if you get your furniture just as long as they have their money! I WOULD NEVER RECOMMEND THIS PLACE, not even to my worst enemy!!

FLINT, MICHIGAN -- My boyfriend and I bought furniture from them year and half ago. We bought the warranty for it. Fabric protection and it covers it for 7 years. My pillows came apart at the seam and the material shredded and they said they don't cover it, which is messed up because the material shredded causing the seam to fall out. Then my cat had an incident with the couch, I know this isn't their fault but when they tell me it covers everything including animal damage you would think this would be covered, or at least they told me this when I bought the additional coverage for over 200.00 dollars.

But now the sale is complete they want to say it doesn't cover it. My furniture should not be falling apart the legs are already falling off of it and we don't rough house or anything on our furniture. Don't buy your furniture from here you will not be happy in the long run trust me!!!

HAGERSTOWN, MARYLAND -- It's true when they say you get what you pay for. I bought a couch and loveseat for VCF two years ago (with a three-year replacement warranty) and have had the cushions replaced on both two times and need to have it done a third time. I was promised by the Hagerstown store that I would have the replacement cushions on the Saturday after Christmas, it is now the first week in February. The manager ** keeps telling me the cushions are in customs as they had to come from Mexico. Regardless of where they are coming from don't tell me I will have something in December and I still don't have them in February.

I was also told by ** that I had no right to complain of the service as I had a two-year-old couch that had cushions replaced twice. His attitude reflects the attitude of the whole company, get people's money, promise them great service and quality furniture at a reasonable price and then screw them to the wall if they actually need something from you. I will never buy anything from these criminals again and I will tell everyone I can to stay away from VCF.

I can only hope that someone from VCF that has some sense to them will read these reviews and make some changes in the store and the people that they have working for them, but I don't expect it. Never again VCF never again!

LOUISVILLE, KENTUCKY -- I debated how should I title this review, but I figure I might as well come out and tell it like it is. If you don't like your money or getting a good value for your dollar then your store is Value City Furniture. The details is not important, but for the price you pay at Value City you can research and find a furniture store that use good, solid wood and materials. Unless you just like Cheap Ass Furniture.