Value City Furniture Sectionals - Page 2

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1.2 out of 5, based on 5 ratings and
14 reviews & complaints.

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Nice Salespeople, but don't waste your time!
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FREDERICK, MARYLAND -- I purchased a complete white, leather sofa set for my living room & a brown sectional for my family room. The first attempt at delivery was the leather set only (the sectional was not available yet). It came with a scratch in the material, so I sent it back. They took it back and said they'd send me a new one.

2nd attempt at delivery: looked like someone made a lazy attempt with a do-it-yourself leather kit. Had a white spot the size of a half-dollar in a totally different shade of white than the rest of the sofa. It was the same exact sofa because I remember where the scratch was on the first one they sent. Pointed it out to the driver and he said, "Wow, that probably shouldn't have even left the warehouse that way." To make that delivery even sweeter, the sectional had an industrial-sized staple in the fabric, which had torn a hole in the material.

I figured 2 days of wasting my time was enough. I sent everything back on the truck and cancelled the entire order. They did offer me a discount to try deliver my order again, but I declined. The salespeople were very nice throughout the entire buying & returning process. I did not get any grief from the store when I went back to the store to get all of my money back.

To wrap it up, do not waste your time and energy in this store. It is not worth it. They do not take care of your items while delivering and/or they are sending stuff that is already defective. The fact that they tried to pass on the leather set as new when it was the same one they had originally delivered is pretty despicable.

Be aware and wherever you shop, check your items as soon as they get off the truck. Don't let them tell you that a "technician" will come and check it out. Refuse the delivery. Doing this saved me a ton of headaches and made my refund much easier. I understand how tedious and time-consuming choosing furniture can be, so that is why I wrote this review. We were so disappointed and had to start the shopping process all over again!
     
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Issue not resolved I was blown off and didn't even realize it
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DUBLIN, OHIO -- In late November I purchased a sectional sofa from Value City Furniture in Dublin OH. I specifically asked when I examined the showroom sectional about the seam where the two pieces connected, I was told that they bolt together. I tugged on the two pieces to ensure that this was the case, they wear definitely bolted together. We purchased the sectional sofa and arranged for delivery on the following Tuesday. My disabled husband was home when the sectional was delivered. He called me to say that they had dropped it off and did not connect it together. I called the store to explain that the sofa had not been connected together and was told by the store manager that this particular model was not supposed to be connected. I explained to him that I specifically asked and was assured when I purchased it that it bolted together and even tugged on it to make sure. He explained that on carpet it will not slide, I explained that I have hardwood floors and something that does not bolt together will slide and would not be acceptable and that he would need to have his driver return to pick up the sectional. He then stated that It's not supposed to bolt together however that doesn't mean that they can't bolt it together, (obviously he at this point was saying anything to get me off the phone.) He stated that he would order a connect kit and have a technician call me to connect the two pieces together. That was at the end of November, this is the end of December. I 100% certain that there is no such thing as a connect kit and that he was just trying to get me off the phone.
     
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Don't Waste Your Money!!!!!!
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We spent over $1400 on a sectional and ottoman set at VCF and were very disappointed.. first of all their slime ball salesman sold us on some stain guard for an extra $150 since I was due to have a baby in 2 days and "kids spill things". Turns out what we paid for there was a tiny bottle of stain remover that sucks.. I use resolve and get better results.. and that costs less than $5. Within the first month the seams were ripping.. they sent someone out to repair it but they missed some spots. Right before our warranty expired we called the store to make sure all the stuff wrong with it got fixed before it was too late but they told us it was already too late. the bottom by the arm is torn all the way across, and other seams are ripping too.. it looks like crap. When we called them they told us we could bring it in ourselves piece by piece and they "might" be able to fix it.. depending on the damage. We could have gotten a much better living room set for what we paid there. I just wish I hadn't been ready to pop any second so we could have shopped around. So if you read this PLEASE DON'T SHOP THERE!!!!!
     
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warddw1526 on 01/01/2010:
You agreed to the "stain guard" charge. You could have said no.

As for the rips and the warranty, you say the rips started within the first month, and they did not repair them. Then you say you waited until the warranty was almost up before calling them back to fix it. How long is the warranty?
lileylu on 01/02/2010:
They said that the stain guard was something they put on the couch for you to "avoid stains" when really it's just a little bottle of stuff they give you to remove them.. when they first came out to repair the rips they missed some but I wasn't there to tell them.. their piece of crap furniture shouldn't be falling apart that soon anyway. I don't have time to sit around waiting on their slime ball employees to show up every time something happens to their poorly made furniture. They shouldn't be in business. They sell overpriced garbage and use piece of crap lying sales people to do so.
VCF/ASF Corporate Customer Service on 01/04/2010:
The corporate customer service team would be glad to review comprehensive pictures of the furniture to determine if there is anything covered under the manufacturer's warranty that was not properly addressed during your covered period. Please go to www.vcf.com, scroll to the bottom and click on "customer service". On the main customer service page, please click on "request service" and upload your photographs. Please make sure you fill in the store information including your invoice number and the location where your purchase was made.

Sincerely,
Customer Service
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Very bad customer service
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NILES, ILLINOIS -- The worst customer service EVER. I canceled my order. I wouldn't shop there again if they were selling the cure for cancer!!!!!!!!!
     
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Skye on 06/04/2010:
That's not nice bringing cancer into this. That's a shameful thing to say.

Details would help on what makes them have the worst customer service, and what does your sectional have to do with this??

Thank you.
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