LEXINGTON, KENTUCKY -- My mother bought a recliner that was broke down within two months. She is 89 years old so it was not abused. She bought the insurance and they refused to abide by that as well.
1 Replies - Latest reply on 05/05/2011Add reply
My sister bought a love seat and chair which the cushions were totally done for within one month. Again the insurance was paid for with no results.
This company is horrible and their products are cheap and do not last more than one month.
NOVI, MICHIGAN -- I ordered a bedroom set in December 2010. The first time that they came to deliver in their two hour window they were late.. and of course one of the pieces that was delivered was broken. Had to set up another two hour window which they were late again and then came with the incorrect furniture and I had to set up another two hour window. AGAIN they were late and this time by over two hours. I had to reschedule AGAIN and really you would think that I wouldn't be surprised but they were late again and this time by over three hours...and they are still not here. I have to say by far the WORST customer service place I have ever dealt with.. I WOULD STRONGLY SUGGEST NEVER BUYING ANYTHING FROM HERE!!! They have poor customer service and their employees do nothing. IT has been the worst experience I have ever had dealing with any company.Add reply
MONROEVILLE, PENNSYLVANIA -- I ordered living room and bed room furniture more than 3 weeks ago. It has been six installments so far and yet few of the products needs to be delivered. On top of that couple of pieces of furniture were damaged and needed to be sent back. Now I realized that our box of springs were given to someone else by mistake and we won't have them for couple of weeks. This is a complete joke!!! They have no idea what need to be delivered when and you get different responses every day. I am thoroughly disgusted with their customer service and am done with them forever. It is a shame!!! 1 Replies - Latest reply on 12/27/2010Add reply
Complete Failure of Service
ST. LOUSI, MISSOURI -- I am in the process of replacing an entire house full of furniture because of a fire loss. Between me and my girlfriend, we have seven children in need of new mattresses and beds.
I initially visited ... read full review1 Replies - Latest reply on 03/07/2014
Do Not Buy!!!!
GLENVIEW, ILLINOIS -- I purchased a section sofa on 11/13/2010 for $1800. I was told that they would call me 48 hours before the delivery date for the delivery window time. I never received a call so I called the employee ... read full review1 Replies - Latest reply on 01/14/2011
Value City Rights The Wrong
CHARLOTTE, NORTH CAROLINA -- As a good faith gesture, I am writing this as a follow-up regarding my previous post about the Value City Furniture store located at 9527 South Boulevard, Charlotte, NC 28273.
After posting my previous ... read full review1 Replies - Latest reply on 10/29/2010
CHARLOTTE NC -- We brought home our first chair and unwrapped the plastic only to notice a stain on the bottom of the chair. I called the manager and he did agree to send over a new chair and not charge me for delivery. When the delivery men arrived they tried to quiz me about whether someone had come out to try and clean the old chair or not. I told him I was not going to accept a huge stain on a brand new chair and to bring my new chair in. The new chair and ottoman arrived WITHOUT plastic protecting it and was again dirty! The delivery man told me that their pads are really dirty and that's probably what happened and to just try and clean it off with the cleaning kit. I was in shock! Who wants DIRTY furniture delivered to their house and than have the delivery man tell you to clean it yourself??? After arguing he agreed to ask a cleaner to come look at it but really again you would never expect to have to clean brand new furniture. NEVER SHOP HERE they have no understanding of true customer service. I ordered a Sofa from Havertys and the experience was 100% better. The extra cost was def worth it. 1 Replies - Latest reply on 10/18/2010Add reply
WALDORF, MARYLAND -- I recently had my bed replaced due to wear, the bed is under a 10 year warranty, it took about 2weeks before a technician came out to inspect this issue. I can compliment the customer service representative and the gentle man that assisted me in selecting a new bed. Upon inspection the technician noticed that there were 3 legs missing from the bed frame, when originally installed 3 years ago, and on top of that the mattress support was never fastened to the frame. So I'm not a completely satisfied customer.1 Replies - Latest reply on 10/16/2010Add reply
FLINT, MICHIGAN -- My boy friend and I bought furniture from them year and half ago. we bought the warranty for it. Fabric protection and it covers it for 7 years. My pillows came apart at the seam and the material shredded and they said they don't cover it, which is messed up because the material shredded causing the seam to fall out. Then my cat had a incident with the couch, I know this isn't there fault but when they tell me its covers everything including animal damage you would think this would be covered, or at least they told me this when I bought the additional coverage for over 200.00 dollars. But now the sale is complete they want to say it doesn't cover it.
1 Replies - Latest reply on 07/30/2010Add reply
My furniture should not be falling apart the legs are already falling off of it and we don't rough house or anything on our furniture. Don't buy your furniture from here you will not be happy in the long run trust me!!!!!