Sectional sofa set bad condition
GRAND RAPIDS, MICHIGAN -- I purchased a sectional sofa set at the beginning of February at Value City Furniture in my city Grand Rapids mi. Right the way, the cushons estarting deforming, one pice was delaided almost a month after ... read full review1 Replies - Latest reply on 04/06/2012
Happy Customer of 4 years!
I have made a number of purchases from Value City with little headache! When I went to college my family purchased the 5 piece black plantation cove bedroom set & a dining room set. The furniture was ... read full review1 Replies - Latest reply on 08/30/2013
LEXINGTON, KENTUCKY -- My husband & I shopped at Value City Furniture last Sunday (6 days ago) and found our new couch and loveseat. It was a great experience all the way around. We were sort of "hounded" by the sales reps ... read full review
GREENWOOD, INDIANA -- I purchased a couch and love seat in dec of 2005 from value city.
1 Replies - Latest reply on 06/15/2008Add reply
after receiving them i relized the fabric protector i bought with it was a rip off, nothing was applyed to them, they just gave you a spot cleaner to apply to spills.
i could have bought that at walmart.
then to add to it, when i had problems arrise with the mechinizem of recliner part, i was told i had to bring it to them to be repaired because i picked it up and had not paid a delivery charge.
this was not what was represented by the saleman and i had no ideal of this till i called for service, i was told it is stated on the back of the receipt.
and when i looked, sure enough it was there.
i buy grocerys every week and theres stuff on the back of those receipts and i never look at it, but mabey i should,it may tell me the food i bought is only good as long as its in the store.
i live 30 miles from the value city store and will not be taking it back for repair.
but i will be continuing to tell every one i know of there tatics and hope no one else falls to there unprofesinal sales tatics.
IF YOU NEED FURNITURE,FIND A REPUTAPLE STORE, NOT VALUE CITY.
FLINT, MICHIGAN -- In March of 2006 I took my entire income tax and looked for furniture to buy. My existing furniture was fine but opted for new.
We traveled around and found a lovely set at Value City Furniture in ... read full review11 Replies - Latest reply on 06/28/2007
Poor Customer Service
COLUMBUS, OHIO -- I ordered a daybed with a trundle via Value City Furniture's website for my son's room June 26, 2013. They left me an automated message Saturday July 13th and told me they would deliver the bed to my ... read full review4 Replies - Latest reply on 08/13/2013
OHIO -- Would you like a couch? Don't go to Value City. Would you like customer service? Don't go to Value City. Do you want to have nothing but problems after you have place an order? Or do you want to wait for a product to be back ordered continually. If so you want to go to Value City. That is exactly what you will get, and after days, weeks and months of frustration you know what you get? I apologize for the inconvenience. I'm sorry to. That after the dissatisfaction I have received repeatedly I will never step foot in your store again,. and be sure to tell everyone who will listen the horrible service I received. I too work in a customer driven industry usually 2 or more homes a day, people like to talk so I plan to talk about this in every home I go into. NOT TO MENTION DAILY POST ON SOCIAL MEDIA SITES. I am usually pretty even tempered but this is unbelievable to me. they don't care about there customers. or the inconvenience they give to you. DAVE R. Add reply
CALUMET CITY, ILLINOIS -- I bought a white Plantation Cove bedroom set from Value City Furniture. It was delivered dirty and damaged. They sent someone out to patch it up even the mattress had dirt spots on it. The bed pole had a big crack in it and the serviceman stated he would report.
1 Replies - Latest reply on 12/20/2012Add reply
I waited nearly a month & no one called regarding the replacement.
The headboard starting turning yellow and the bed posts. The manager offered to replace the headboard but before it was done front of the bed started turning yellow. The servicemen came to replace the headboard and put up the canopy. The canopy was badly damaged and the new replacement pole had a crack in it. The other pole that came with it was yellowing. The manager agreed to have the furniture picked up the next day. He also agreed to take it off my account.
I just received my statement and it is there. "I don't even have the furniture"!
Crappy Customer Warranty Service
FALLS CHURCH, VIRGINIA -- I originally purchased my furniture from Sterling (who's been great from day 1). Within a few months, the chaise and lounge cushion has sunk in. So I called the warranty customer service for repair. ... read full review2 Replies - Latest reply on 02/06/2012
Value City Rights The Wrong
CHARLOTTE, NORTH CAROLINA -- As a good faith gesture, I am writing this as a follow-up regarding my previous post about the Value City Furniture store located at 9527 South Boulevard, Charlotte, NC 28273.
After posting my previous ... read full review1 Replies - Latest reply on 10/29/2010
CHARLOTTE, NC -- Beyond poorly constructed. The one in the showroom floor was even in sage green color, mine was not, had spots of white thread that the dye didn't get to. The warranty for stain protection was a joke, just like everyone else on this page said. The cushions go flat in a matter of 15 minutes of sitting on them. Company comes over more than once they won't sit on the uncomfortable sofa, the back cushions cave in upon your back when the seat cushion delfates from the cheap foam. The stain cleaner value city sent me bleached my green sofa so now it looks like it's been through the ringer. Won't be buying a sofa from them again!!!Add reply
Will never buy again at Value City
COLUMBUS, OHIO -- Purchased a bedroom set from value city and was very excited. First time buying new furniture for my house. I had to wait for 2 months before the furniture would be delivered. When it finally came the ... read full review3 Replies - Latest reply on 04/01/2010