SANDUSKY -- Aside from the inadequate quality of all furniture from Value City (I've purchased a couch, 2 recliners, beds), what I REALLY can't stand are their commercials! Does ANYONE else have to change the channel when they come on? For instance, the annoying and obnoxious one about the chaise lounge. OR even worse, the couple sitting on their new couch and feeling as though they're going to hurl because of the coffee table? Disgusting! I'd like to know what the executives are thinking when the advertising companies come in to make their presentations and from all they have to chose from, pick the 2 commercials I just mentioned.
I CAN NOT get the commercial off the screen fast enough!! Anyone purchasing furniture from Value City based on their commercials has to be mentally deranged. I have talked to many of my friends and when I mention 2 horrible commercials, THEY come up with both of them before I even have the chance!
CUYAHOGA FALLS, OHIO -- Years ago I had gone up to Value City Furniture in Cuyahoga falls. I had just paid my rent in person because the office was in the area and having just come straight from a shift of factory work - I was a little dirty and I was a young woman in my early 20s. I was pressed for time and didn't have time to go home and shower or anything. From the moment I walked in the store a sales person literally stalked me everywhere I went, not to sell me anything but I think he thought I was going to steal something because as soon as I asked him questions about the entertainment center I wanted, he started getting really snippy with me.
I asked about their layaway plan because they did have one and he told me I would be better off just saving up and buying it with cash or borrowing money from family. Seriously he was such a jerk to me I went to leave and he followed me to the freaking door! I called back later and reported my experience and anger to the supervisor but I half believe the person I talked to was the same person. I was so disgusted by the way I as a hard working person who paid her bills was treated that I NEVER went back.
MECHANICSBURG, PENNSYLVANIA -- Purchased a couch and chair. We also purchased a better warranty. Once we got the furniture home and unwrapped there were many scratches and dings on the wood. Also the chair appeared to have issue with frame. We called the store and they sent a person to our house. All he did was use a putty pencil to fill in the wood and advised us he would order a new frame for the chair. After weeks the new frame still wasn't replaced. Upon a 2nd call to the store they sent a different person. There was no frame ordered and the guy was unprofessional. We also complained because the couch cushions were already flattening.
Basically we asked about the warranty and they said it wasn't covered. After contacting management they refused to fix the issues and then we get a letter stating they have canceled our credit card through them.
TOLEDO, OHIO -- Hi, I purchased an icomfort mattress and adjustable box in October of 2013 from Value City in Toledo, Ohio. I was told I would receive a $300 gift card. This is the only reason I paid for the set at that moment. I have not received gift card and have been given the run around with every store visit and office call about the issue. Not one time had an manager apologized for the inconvenience nor have I even spoken to a manager due to they are never available when I call or visit. The customer service reps keep saying the same thing time after time - they will note my account. I don't receive a call back or anything.
Now if I don't hear from someone I would like for Value City to just pick up the mattress and I can spend my money else where. I have dealt with Value City for years and this is actually quite ridiculous. I have down about and maybe over $4000 for the set and to have to make many calls over a gift card is ridiculous!!! I will no longer shop at this store and I will never refer anyone either. If the issue is not addressed I will take further action. It's not just about the gift card anymore it goes further than "just" that. I spent my hard earned money in this store and the least I could get is a meeting or call with a manager!!
I've tried to contact corporate about the issue and even that is hard to do. As a business you should try to make a repeat customer happy. I am not satisfied with my last purchase or the customer service!
VIRGINIA BEACH, VIRGINIA -- I purchased a velvet headboard from Value City Furniture and the box appeared to be in good shape, no holes or anything. After making arrangements to have this item picked up, I get it home and open the box and it has a big hole in the headboard and someone had patched it up. The supervisor told me that it wasn't his fault that it was the manufacturer. What kind of mess is that, Value City is selling the furniture but when it comes to a damaged item now it's not their fault.
Anyway after informing them that I will be giving them a review and contacting the BBB, then they tell me they would give me back $25.00 on a $220.00 headboard. Won't be purchasing anything else from them!
COLUMBUS, OHIO -- I ordered a daybed with a trundle via Value City Furniture's website for my son's room June 26, 2013. They left me an automated message Saturday July 13th and told me they would deliver the bed to my home Monday July 15th. Since I work and was unable to be at home that day, I called them and asked them for a Saturday delivery (July 20th). I was given another automated message Friday, July 19th, telling me to expect the bed between noon and 2pm the next day.
I called them at 3pm on the 20th because the bed had not arrived. They then informed me that the bed was OUT OF STOCK (even though they had initiated two calls to me to set up delivery), and would not be available until August 8th. I think it is tremendously poor service to schedule delivery of an item not once, but twice, and then make the homeowner wait for a delivery when the item was not even in stock. I will be cancelling my order (of course they've already charged my credit card) and will be taking my business elsewhere, for this bed and for all future furniture purchases.
HAGERSTOWN, MARYLAND -- This is my second review - same issue. I did receive a call from corporate headquarters. Even after I was assured they would correct the problem of the leather peeling, they did not want to do what the warranty stated. After a couple calls, I am told we can either have the back replaced for a fee or forfeit the remainder of the 6+ years of the 7 year warranty and they will replace the back for free. We paid the same price for the warranty as they were going to charge us for the new back. We chose to discontinue the warranty because they didn't stand behind it anyway. We will get a new back (hopefully) and that will be that.
Even though I mentioned to the corporate office that the two sides did not match (leather and color is different), she simply said that there are discolorations and they are not always the same. We feel certain that the side that is peeling off was one that was previously damaged and they gave it to us. We will not go to Value City Furniture in the future to purchase anything. Customer Service is so very important and they do not have it there.
OHIO -- Would you like a couch? Don't go to Value City. Would you like customer service? Don't go to Value City. Do you want to have nothing but problems after you have place an order? Or do you want to wait for a product to be back ordered continually. If so you want to go to Value City. That is exactly what you will get, and after days, weeks and months of frustration you know what you get? "I apologize for the inconvenience." I'm sorry too. That after the dissatisfaction I have received repeatedly I will never step foot in your store again, and be sure to tell everyone who will listen the horrible service I received.
I too work in a customer driven industry usually 2 or more homes a day, people like to talk so I plan to talk about this in every home I go into. NOT TO MENTION DAILY POST ON SOCIAL MEDIA SITES. I am usually pretty even tempered but this is unbelievable to me. They don't care about their customers or the inconvenience they give to you.
INDIANAPOLIS, INDIANA -- We purchased two twin bed mattresses from Value City Furniture and the sales representative NEGLECTED to tell us that YES we had a Sleep Comfort warranty, but they won't credit us for the purchase - just in store credits. That changes EVERYTHING when you are pricing mattresses!!! Would not have bought from this store if we knew this - other stores we shopped DO NOT do this!!! The bed worked for my husband, but not for me. Unfortunately we bought the most expensive bed they had and now are STUCK with the beds. In-store credit is of no value as we will NEVER be going back. They are recommending that we start all over and try to find a bed that works for both of us.
Truth is - that's what we tried to do originally - the whole reason we got split twin beds so we could have choices. We do not want a 13" mattress beside an 11" mattress - would look terrible. Great customer service - "Sorry, we know you tried to get two twins to resolve two different sleep issues (2 twins/King), but pick another one and yes, you won't get your money back so you can just buy more furniture here. Not a good way to Win customers!!! Why would anyone buy beds here when the sleep warranty doesn't help resolve the money differences in the end. Your purchase price is FINAL!
CHARLOTTE, NORTH CAROLINA -- Since we had full leather damage coverage, we called in the damage we noted on the sofa. After 2+ weeks, a representative from the warranty company came out (he was as rude in person as he was on the phone). You could tell that his sole purpose was to try to find a way to NOT pay for the damage. He told us nothing.. but lo and behold.. 3-4 weeks MORE (a total of almost 8 weeks later) we got a letter saying it was denied. There was only one spot peeling and the rest of the sofa was well kept but still they denied. Never again will VCF see any of my business. Absolutely atrocious!