Value City Furniture Consumer Reviews - Page 3

FORT WAYNE, INDIANA -- This is the absolutely worst furniture store I have ever ever shopped at as well as the crap warranty they sell to you at the time you purchase your furniture with them. The warranty company does everything they can to not honor the warranty and when you call Value City Furniture they tell you that the warranty company is a third party vendor even though they are the ones who sold you the warranty. Value City Furniture is certainly making money off this warranty as well or they would not be selling a product for another company. I have filed complaints with the BBB, Attorney Generals Office as well as the Office of Consumer Affairs. I think anyone who has been ripped off regarding this warranty should do the same thing so maybe people can stopped being ripped off.

ILLINOIS -- Ordered 2 wooden dining chairs with wide padded seats. Order came in and it was one huge chair priced the same as my 2 chairs. Darlene the salesperson said she would reorder and gave me $20 off for my trouble. I went back to pick up the new order which they charged me $40 less and thought that was for my trouble only to find out they gave me 2 cheaper chairs that were totally different from my original order. I didn't realize it until my son took the parts out of the box and put them together for me and in my shock I cried they are not the chairs.

The seats are so small and hard I can't sit on them. The ones in the store were the same color but better quality and cost more. They said it's too late. I had 7 days to return and I waited 2 weeks for my son to come to town to put them together for me. I am elderly and have a hard time getting around let alone having a hard dining chair to try to sit on. It has a large bump in the center of each chair too. My son will come back into town and go to Value City with the chairs and talk to the manager. Hopefully it will be resolved. The store is located in Orland Park, Il.

NILES, ILLINOIS -- Purchased sectional sofa. Material in cushions lasted a little over a year. The frame of one of the pieces broke after two years. This furniture gets gentle treatment. Warranty I purchased was misleading. I thought it covered any issues for 5 years. About it was just for the upholstery. One would think that the leather might go, but did not count on the structure of the couch falling apart. Same as other reviews I read from others, that to get it fixed would not be worth the money. I was so close to buying from Costco and I should have done it. They stand behind their merchandise.

The sofa does not work well without this section so now the whole thing needs to find a landfill somewhere. That really bugs me. I know furniture does not last forever, but I have had my sofa sleeper for over 30 years and it is still in great condition. I should have gotten 10 years from this stuff. Value City Furniture last for a little over two years. No matter what you think you are saving, it is no deal and will just end up in a landfill. Don't do it! Cheap furniture is just not worth it. I also purchased a warranty from them by Pure Promise Warranty, but found out that was just for damage to the leather, which is not the issue–the frame itself was poorly built. Sad.

BELDON VILLAGE, OHIO -- I ordered 4 kitchen chairs to be delivered 9 days out. I get a confirmation call day before giving me time delivery will be here tomorrow. I am waiting for my delivery to show up and no one shows. They called last night to CA my delivery because they don't come out this way today. Obviously didn't get that memo at 8pm when they called. They never followed up to confirm I got their message. I have no kitchen chairs.

I explained this to them letting them know I have a dinner tonight with nowhere for people to sit. That is awesome! They said they couldn't help and the earliest would be Monday. Seriously??? I CA my ordered and I was also paying a delivery fee of $100. For a $600 order! I would never recommend anyone to go to this place. Unreal!

BALTIMORE, MARYLAND -- They were scheduled to deliver a sofa and a kitchen table. This did not happen so I paid someone to pick up the furniture. My guy was given the wrong items. When I called to have this issue corrected I spent hours on and off the phone with them only to find out the correct items would need to be ordered from the warehouse and then delivered and would likely take 2 weeks.

I then spent another full day trying to get this resolve. They kept telling me to call back to speak with a manager. After more than 2 hours, I did finally reach a manager who offer to refund my delivery fee. REALLY? I would think so since they did NOT deliver the item. The people under the phones were rude and not care about my issue or the resolution of it. I would NEVER buy from them again!

STREAMWOOD, ILLINOIS -- I bought two couches, and a mattress, box set. Was told that it will arrive Wednesday.

Waited on that day, moved all furniture. Gave it away, removed my old mattress. Nothing came that day, no call from the company. I called them, they tell me it was pushed until Saturday.

How was it pushed until Saturday?! They could not explain. Which is fine, delays happen. At least CALL!!!

Give a heads up. Say something, I don't even need an apology, just a call to tell me it will be late. Changes happen. Nope, I was told nobody looks at the computer to pay attention to changes...I mean really?!

That is your job? As a customer service agent? It's serve, and make sure things go smoothly. At the end of it all, my delivery was waved.

Saturday came, and only the top of the mattress came, not the full set. I was told it was not in the description. But it was on my receipt. They call me and tell me Wednesday again, as it did not arrive in the shipment with the couches and all.

How that happens?! Is beyond me at this point. All in all, I would never again shop at this place.

Horrible customer service who clearly have no idea what they are doing there.This will be the last time I ever go there.

PARKERSBURG, WEST VIRGINIA -- Purchased bed, box springs, rocker-recliner, and sofa. I waited 6 days for delivery. They called to confirm delivery time the day before. I got rid of old furniture. When they delivered, my couch was missing. I was told it would be delayed another week and the person who called the day before should have informed me. They did not. I have family coming from out of town and now I have no couch. Very poor way to treat customers. My order was paid in full. I also did not receive any papers with the furniture with warranty info. I will be shopping elsewhere.

SANDUSKY -- Aside from the inadequate quality of all furniture from Value City (I've purchased a couch, 2 recliners, beds), what I REALLY can't stand are their commercials! Does ANYONE else have to change the channel when they come on? For instance, the annoying and obnoxious one about the chaise lounge. OR even worse, the couple sitting on their new couch and feeling as though they're going to hurl because of the coffee table? Disgusting! I'd like to know what the executives are thinking when the advertising companies come in to make their presentations and from all they have to chose from, pick the 2 commercials I just mentioned.

I CAN NOT get the commercial off the screen fast enough!! Anyone purchasing furniture from Value City based on their commercials has to be mentally deranged. I have talked to many of my friends and when I mention 2 horrible commercials, THEY come up with both of them before I even have the chance!

CUYAHOGA FALLS, OHIO -- Years ago I had gone up to Value City Furniture in Cuyahoga falls. I had just paid my rent in person because the office was in the area and having just come straight from a shift of factory work - I was a little dirty and I was a young woman in my early 20s. I was pressed for time and didn't have time to go home and shower or anything. From the moment I walked in the store a sales person literally stalked me everywhere I went, not to sell me anything but I think he thought I was going to steal something because as soon as I asked him questions about the entertainment center I wanted, he started getting really snippy with me.

I asked about their layaway plan because they did have one and he told me I would be better off just saving up and buying it with cash or borrowing money from family. Seriously he was such a jerk to me I went to leave and he followed me to the freaking door! I called back later and reported my experience and anger to the supervisor but I half believe the person I talked to was the same person. I was so disgusted by the way I as a hard working person who paid her bills was treated that I NEVER went back.

LAKEWOOD, NEW JERSEY -- I am writing this letter as a warning to all prospective buyers, hoping my advice will save you from the headache my girlfriend and I have been dealing with since we went with Value City for a simple furniture order. In early February I went to Value City to purchase a desk, dresser, and chest. As I walked through the doors I knew EXACTLY what I was looking for. When I was first approached by the salesman, I was ready with the make, model, and color of the furniture my girlfriend and I had searched for and finally found on the Value City website. The purchase was quick and easy for both myself AND the salesman, or so I thought.

On the receipt there was a printed “estimated delivery date” which I was told by the salesman would be the scheduled date of delivery. After taking off of work for the scheduled date, I was surprised to find that this was NOT the date the furniture would be coming and in fact they only delivered to our town on CERTAIN days of the week. This meant that I would have to take off yet again for the actual DELIVERY date. This date didn't come until several weeks later in mid January. Upon delivery my girlfriend greeted the men who were there to deliver the 3 pieces of furniture but stayed out of the way.

After signing off on the delivery sheet she entered the bedroom to find that her first pieces of bedroom furniture in their new house WERE NOT the furniture pieces that they had ordered at all, and in addition to it being the wrong furniture the desk delivered was cracked! By this time, the men had already pulled out and were driving down the street leading to a bigger headache that is still taking place in mid May. In a panic, my girlfriend called the store to tell them what had happened. They told her all they could do was schedule another day when THEY deliver to our town and have the furniture picked up then.

The next date they had available was 2 weeks later and in the meantime we were supposed to keep the furniture in our house. The damaged desk would have to be photographed at different angles and then e-mailed to someone in the warehouse to see if it could be fixed BEFORE they would even think about replacing it. We were both extremely upset about how everything had been handled which led us to take a drive out to the store where the furniture had originally been purchased to see if something could be done.

Not only did we walk around aimlessly waiting to be helped but when we finally told the salesgirl what had happened, the only help she offered up was a phone number of someone WE could call to see if something could be done with scheduling since the store had NOTHING to do with scheduling deliveries. Before leaving the store my girlfriend thought it would be smart to call, and good thing because the number given to us was incorrect! When asking AGAIN we were given another wrong number by the same salesgirl!

It wasn't until WE FOUND the second Value City salesperson that we were given the correct number, who, after calling told us there was nothing they could do. The only option we had was to wait for the warehouse to respond to our e-mail with the pictures we had taken and sent ourselves of the damaged desk. After a week they decided that the entire desk would have to be replaced and that we would receive a phone call when the new desk would be in. We finally got the call we had been waiting for the last week of March that the desk would arrive on Saturday March 31st!

We were ecstatic, finally we would be able to get the house in order and put our office room together which we had been wanting to do since February! However, we were both shocked to find that we received 2 calls from Value City that Friday. One call was from the store that we had purchased the furniture confirming our Saturday delivery. Another call was from the warehouse stating that the delivery would be delayed yet again because our NEW desk that was supposed to be delivered was DAMAGED.

Confused, I called the Value City store in Lakewood, NJ and explained the 2 telephone calls we had received. Not only did the girl who answered continue to tell me the desk was definitely coming the next day but it wasn't until she decided to “double check” that she found that it was in fact going to be delayed but she didn't know why. This is still not the worst part of our experience with Value City in Lakewood, NJ. The second week of April, my girlfriend received a phone call that our other NEW desk was in, AGAIN! Not expecting much due to our previous let downs she tried to schedule a new delivery date with the woman on the phone.

Since we both had already taken off work numerous times for Value City, we could not be home and wait for a delivery that may or may not happen due to the lack of communication between the store and warehouse. I began to tell her what we had been through with the company and mid sentence I was cut off by the woman on the phone who said, “Listen, we only deliver to your town on Saturday. The next Saturday delivery date we have is May 19, 2012.”

I processed this quietly to myself on the other end of the phone, feeling defeated and let down yet again but at a loss for what to do or say next. I responded by saying, “Well, I guess that is my only option.” To this the woman quickly replied, “Yes, May 19th will be your delivery date - have a great day!”

It is now mid May and we are without a new desk. We are hopeful that it will come this Saturday but are bracing ourselves for the worst. I have never in my life experienced such poor customer service and lack of not only competence but unwillingness to help. We explored every option to seek assistance and or guidance after our terrible experience - visiting the store, trying to contact a manager (who never returned our calls), contacting the warehouse, and trying to reach the corporate office. All of these outlets were unresponsive. The reason for this letter is to warn anyone who is thinking of purchasing anything from Value City.

My girlfriend and I both work in an industry where consumers are regarded with the utmost respect and for a company that stops at nothing to do what it takes to be sure our customers are satisfied. It is extremely disheartening to know that there will be Value City customers in the future who will have to endure the same unnecessary experience we have.

I strongly believe that in order to succeed in business there must be open communication, with a willingness to help along with a strong sense of urgency. Value City of Lakewood, NJ STRONGLY lacks all of these qualities. It is with great hope that this letter will force Value City to step back and re-evaluate how their store is run to help create a smoother process in the future. After all, in this tough economy people want to get to the most for their hard earned money, and we all should.