Don't Waste Your Money!!!!!!
We spent over $1400 on a sectional and ottoman set at VCF and were very disappointed.. first of all their slime ball salesman sold us on some stain guard for an extra $150 since I was due to have a baby ... read full review3 Replies - Latest reply on 01/04/2010
HENRIETTA, NEW YORK -- We bought two bedroom dressers approx 1 yr ago. One for one our son (blue) and one for our daughter (pink). Within 3 months, they started coming apart. The trim on the front (stapled on), followed by ... read full review5 Replies - Latest reply on 07/31/2009
You Get What You Pay For
HAGERSTOWN, MARYLAND -- It's true when they say you get what you pay for. I bought a couch and love seat for VCF two years ago (with a three year replacement warranty) and have had the cushions replaced on both two times and ... read full review2 Replies - Latest reply on 08/31/2013
Couch That Keeps Coming Apart
Some months ago,through another person, a loveseat was purchased for me. Within a month,it was coming apart at the arms so that the staples could be felt if someone grabbed underneath the arms. VCF was ... read full review
Horrible customer service
GREENBROOK, NEW JERSEY -- Back in September, I placed an order with Value City Furniture for a bedroom set for my daughter. We wanted to get it for her for Christmas. We were told that it would take about 4-6 weeks to come in. ... read full review
TAYLOR, MICHIGAN -- THIS IS MY SECOND MATTRESS FROM VALUE CITY, AND THIS ONE, A REPLACEMENT IS TERRIBLE. MY BACK AND NECK ACHES CONTINUSLY. LAST TIME I COMPLAINED THEY WANTED ME TO COME SO THEY COULD SHOW ME HOW TO GET INTO AND OUT OF BED.
To help keep me as a potential future customer, I would like the following:
I WANT MY OLD MATTRESS BACK AND MY MONEY BACK PLUS THE MONEY I'VE SPENT GOING TO THE CHIROPRACTOR FOR ADJUSTMENTS. EVEN MY CHIROPRACTOR SAYS TO GET RID OF IT.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
Poor Customer Service
HARRISBURG, PENNSYLVANIA -- July 2008
Last week my husband and I purchased a desk, hutch and desk return set from Value City Furniture Store. Unfortunately, we did not read reviews of this company or we may not have gotten into ... read full review1 Replies - Latest reply on 08/13/2008
I purchased a $3,000 five piece bedroom set back in 2010 and the bed frame has split and fallen apart. Quality of this set is awful. A piece of furniture that cost $700+ should last more than 3 1/2 years. NEVER again will I shop at Value City Furniture. Add reply
MECHANICSBURG, PENNSYLVANIA -- Purchased a couch and chair. We also purchased a better warranty. Once we got the furniture home and unwrapped there were many scratches and dings on the wood. Also the chair appeared to have issue with frame. We called the store and they sent a person to our house. All he did was use a putty pencil to fill in the wood and advised us he would order a new frame for the chair after weeks the new frame still wasn't replaced. Upon a 2nd call to the store they sent a different person. There was no frame ordered and the guy was unprofessional. We also complained because the couch cushions were already flattening. Basically we asked about the warranty and they said it wasn't covered. After contacting management they refused to fix the issues and then we get a letter stating they have canceled our credit card through themAdd reply
VIRGINIA BEACH, VIRGINIA -- I purchased a velvet headboard from Value City Furniture and the box appeared to be in good shape, no holes or anything. After making arrangements to have this item picked up, I get it home and open the box and it has a big hole in the headboard and someone had patched it up. The supervisor told me that it wasn't his fault that it was the manufacturer. What kind of mess is that, Value City is selling the furniture but when it comes to a damaged item now its not their fault. Anyway after informing them that I will be giving them a review and contacting the BBB, then they tell me they would give me back $25.00 on a $220.00 headboard. Wont be purchasing anything else from them!Add reply
FREDERICKSBURG, VIRGINIA -- We purchased a leather recliner from Value City. The headrest area started to crack, and we called since it was under warranty. Value City referred us to the warranty service who told us the cracking leather was not part of the warranty. Unlike an earlier complaint I read of a similar problem encountered by another customer, Value City didn't have a tech come out. They did nothing.
Since we had previously purchased several other items at Value City, I had hoped for better treatment. We will not make any future purchases at Value City.
INDIANAPOLIS, INDIANA -- We purchased two twin bed mattresses from Value City Furniture and the sales representative NEGLECTED to tell us that YES we had a sleep comfort warranty, but they won't credit us for the purchase - just ... read full review
ESSEX, MARYLAND -- I bought a whole livingroom set and 2 wooden tables for my basement. When ALL the furniture was delivered (except one of the wooden tables)and set up. I asked about the second table that was paid for. They said the people in the store couldn't find it. I wanted to take 2 of them at the time of order, but they wouldn't let me. Now I am missing a table and they don't sell them any more. They can't find one anywhere. They had to have sold the table I already paid for to someone else. Next time I'm taking what ever it is right off the showroom floor before they have time to sell to another person.1 Replies - Latest reply on 01/31/2012Add reply
LEXINGTON, KENTUCKY -- My mother bought a recliner that was broke down within two months. She is 89 years old so it was not abused. She bought the insurance and they refused to abide by that as well.
1 Replies - Latest reply on 05/05/2011Add reply
My sister bought a love seat and chair which the cushions were totally done for within one month. Again the insurance was paid for with no results.
This company is horrible and their products are cheap and do not last more than one month.
NOVI, MICHIGAN -- I ordered a bedroom set in December 2010. The first time that they came to deliver in their two hour window they were late.. and of course one of the pieces that was delivered was broken. Had to set up another two hour window which they were late again and then came with the incorrect furniture and I had to set up another two hour window. AGAIN they were late and this time by over two hours. I had to reschedule AGAIN and really you would think that I wouldn't be surprised but they were late again and this time by over three hours...and they are still not here. I have to say by far the WORST customer service place I have ever dealt with.. I WOULD STRONGLY SUGGEST NEVER BUYING ANYTHING FROM HERE!!! They have poor customer service and their employees do nothing. IT has been the worst experience I have ever had dealing with any company.Add reply