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Value Village


2 Reviews & Complaints

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You lost a sale!!
Posted by Jetcity on 12/04/2005
SEATTLE, WASHINGTON -- I visited your Ballard WA store today on my way to work, I found a piece of exercise equipment that I wanted to purchase, I found a salesperson a middle aged brunette woman (I didn't read her name tag) and explained to her that I wanted to purchase it. I was willing to pay for the piece today, but I explained that I needed to finangle a vehicle to pick it up and that I could get that arranged first thing in the morning. She didn't even consider my request, her response was,"We don't hold things on the floor." I wasn't asking for the item to be "held" I was willing to pay for the piece initially and simply asked them to push it to the back until tommorow morning. So I inquired about a delivery service with and offered to pay whatever necessary, and she flat out told me they didn't do that either. So I asked if there was a manager on duty, and she said "No, we don't HOLD anything here, so even if you pay for it now, it could be sold before you come and get it." The eliptical trainer in question had a $199.00 price tag that I was more than prepared to pay, so I went outside and checked out my trunk, I decided with some cooperation I could make it fit so I went back inside to make the purchase. I stood in line and got to the register and told the cashier that I wanted to buy the eliptical trainer and she told me to go to furniture and a furniture person would give me a reciept to take back up to pay for it, so I went back and waited, and waited, and waited. Nobody showed. So I walked out and I'm glad that I did because I found a newer piece of eqipment at the Goodwill and they more than accomidated my large purchase.

I have questioned your corporate motives in the past as there is far little value in your junk chest, I can buy the same clothes and appliances brand new at Ross for the same prices that you charge for stained,damaged, used goods.

I will never shop at your store again, and I will encourage everyone I come in contact with to do the same.
     
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Posted by graybird1 on 2005-12-05:
Why do people expect good service as these sorts of places? There business model is to hire low skill, low pay employees and provide minimal service to save money. You can't get champagne service at a six pack establishment.
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I Did Not Quit
Posted by I DID NOT QUIT on 05/17/2011
SPRINGFIELD, OREGON -- I am or was an employee at value village. On Monday may 16th myself and another employee were instructed by a supervisor to go clean the fitting rooms up because they were really bad. After a while of us being over there another supervisor approached us and asked if we could go clean up some other areas of the store that were messy. We said to her that we were busy right then with the fitting rooms and if she could get someone else to clean those areas. She looked at us and said" if your going to have an attitude you guys can just leave...we said to her really?? and continued working. We rolled our rack of clothes onto the floor and started to roll them...picking up the floor in between. I was then called over the intercom to the front of the store by the supervisor. She said" I thought I said if you were going to have an attitude you can leave..leave" so I walked to the back gathered my belonging and clocked out. I then heard the other employee Larunda being called to the front. As I walk through the front to leave I could hear larunda telling the supervisor she was not on a register because she was on floor for the day, the supervisor told her "you can leave too with that attitude". I was walking out the door and onto the parking lot when larunda came out of the store and we left.

Today May 17 I am getting calls from current and past employees asking me why I quit or walked out on my shift. I DID NOT QUIT. if I was planning on quiting I wouldn't be working period, or worrying about cleaning up anything. This is not the only incident with the supervisor either...she has told me to get my life together and she has made racial remarks towards our floor cleaner about he is so slow I want to fallow him and kick his heals saying undelay undelay...then threatening my job by saying I didn't have privileges to call in or miss work and she would hate to fire me over a little party which happened to be my sisters baby shower that I requested off about 2 months pry-er...

Anyway if you stand with me and have had issues with value village located in Springfield OR please respond.
     
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Posted by Anonymous on 2011-05-18:
Just a little helpful advice I DID NOT QUIT...you do seem to have a bit of an attitude even if you do not realize it. If you were asked to complete another task while you were in the midst of the first, you smile and say something like this... "I'll get to it as soon as I finish this fitting room!" and proceed to get that fitting room done with some type of urgency so you can get to the other issue. Alternatively, ask them which they would rather you do first...the fitting room or xyz. There's nothing wrong with having more than one task to do at a time. You were speaking to a supervisor. What makes you think it was appropriate to ask her to get someone else to do it? If you were indeed cleaning the fitting room, she should have been able to SEE that. No need to point it out to her.

The economy sucks right now and there is a very loonnggg list of folks who would love to have that job. They know this and it places you in somewhat of a precarious position. They just want the work done. Period. They done care about your personal life or your personal problems and really shouldn't have any knowledge of them anyway.

I hope you find something better really soon and that you work extra hard at keeping it. A little sugar goes a long way.
Posted by MRM on 2011-05-18:
I certainly would have follow the boss's orders. It doesnt take all day to do one job.
Posted by Alain on 2011-05-18:
The State of Oregon Employment Department,
http://www.employment.oregon.gov/
might have some useful information for you regarding this situation.
Posted by Venice09 on 2011-05-18:
Good advice, blue.
Posted by ontario_girl on 2011-05-18:
Agree, blue. Same thing happens to me at work. I'm filling cigarettes, boss tells me to do coffee station. When I'm filling coffee station, he tells me to clean hot chocolate machine. When I'm cleaning hot chocolate machine, he tells me to deal with the computer issues. Each time I smile and say, "Sure thing! I will do that as soon as I finish here and I'm almost done." And that's that. He's happy; I'm happy; there's no attitude to speak of.
Posted by MRM on 2011-05-18:
You're a great worker Ontario as you always have a postive attitude and a great multi-tasker! Sometimes I would go above and beyond from my main job.
Posted by yoke on 2011-05-18:
Sounds like a supervisor has an attitude. I hate it when one boss tells you to do one thing and then another tells you to do something else.
Posted by trmn8r on 2011-05-18:
This is an unfortunate consequence of working for dingbats, which I'm sure a lot of people do. Consider yourself lucky and move on.
Posted by yoke on 2011-05-18:
Have you reported this supervisor? She sounds as if she needs to be retrained. Had I been in the OP's shoes I would have asked the supervisor to contact the other supervisor to ask which job was more important. Seems the store has to many supervisors working.
Posted by Ytropious on 2011-05-18:
Sounds like some managers with power issues.
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