GRAND RAPIDS, MICHIGAN -- I purchased a sectional sofa set at the beginning of February at Value City Furniture in my city Grand Rapids mi. Right the way, the cushons estarting deforming, one pice was delaided almost a month after ordered and paid for.
1 Replies - Latest reply on 04/06/2012Add reply
The Otamon was broken and it was replaced also a month after and now is broken again not even a month after.
I complained about it right the way and it took them a long time to send a person to look at it and see what was weong. After that I went back to the store and the manager was very rude and not willing to help.
The service person that came home explained the cushon top where you seat down were bad and was going to inform the store to have it replaced of retured. No one called me so I went back to the store. The manager explained that it should had been replained with in the 1st 7 days and no they were not responsable for it. I have a warranty, but he said that it anly covers for it to be fixed, but this is a bad furniture. I requested to switch it for a different sofa or the money back, but they don't want to help.
They just didn't care. What options do I have? No one explained the warranty and the return policy, the sales person just said that if anything happened they will take care of it and come back to the store if any problem.
Happy Customer of 4 years!
I have made a number of purchases from Value City with little headache! When I went to college my family purchased the 5 piece black plantation cove bedroom set & a dining room set. The furniture was ... read full review1 Replies - Latest reply on 08/30/2013
LEXINGTON, KENTUCKY -- My husband & I shopped at Value City Furniture last Sunday (6 days ago) and found our new couch and loveseat. It was a great experience all the way around. We were sort of "hounded" by the sales reps ... read full review
GREENWOOD, INDIANA -- I purchased a couch and love seat in dec of 2005 from value city.
after receiving them i relized the fabric protector i bought with it was a rip off, nothing was applyed to them, they just gave you ... read full review1 Replies - Latest reply on 06/15/2008
FLINT, MICHIGAN -- In March of 2006 I took my entire income tax and looked for furniture to buy. My existing furniture was fine but opted for new.
We traveled around and found a lovely set at Value City Furniture in ... read full review11 Replies - Latest reply on 06/28/2007
Poor Customer Service
COLUMBUS, OHIO -- I ordered a daybed with a trundle via Value City Furniture's website for my son's room June 26, 2013. They left me an automated message Saturday July 13th and told me they would deliver the bed to my ... read full review4 Replies - Latest reply on 08/13/2013
OHIO -- Would you like a couch? Don't go to Value City. Would you like customer service? Don't go to Value City. Do you want to have nothing but problems after you have place an order? Or do you want to wait for a product to be back ordered continually. If so you want to go to Value City. That is exactly what you will get, and after days, weeks and months of frustration you know what you get? I apologize for the inconvenience. I'm sorry to. That after the dissatisfaction I have received repeatedly I will never step foot in your store again,. and be sure to tell everyone who will listen the horrible service I received. I too work in a customer driven industry usually 2 or more homes a day, people like to talk so I plan to talk about this in every home I go into. NOT TO MENTION DAILY POST ON SOCIAL MEDIA SITES. I am usually pretty even tempered but this is unbelievable to me. they don't care about there customers. or the inconvenience they give to you. DAVE R. Add reply
CALUMET CITY, ILLINOIS -- I bought a white Plantation Cove bedroom set from Value City Furniture. It was delivered dirty and damaged. They sent someone out to patch it up even the mattress had dirt spots on it. The bed pole had a big crack in it and the serviceman stated he would report.
1 Replies - Latest reply on 12/20/2012Add reply
I waited nearly a month & no one called regarding the replacement.
The headboard starting turning yellow and the bed posts. The manager offered to replace the headboard but before it was done front of the bed started turning yellow. The servicemen came to replace the headboard and put up the canopy. The canopy was badly damaged and the new replacement pole had a crack in it. The other pole that came with it was yellowing. The manager agreed to have the furniture picked up the next day. He also agreed to take it off my account.
I just received my statement and it is there. "I don't even have the furniture"!
MEMPHIS ON WINCHESTER AVE, TENNESSEE -- I purchased a sectional on Sunday March 11th and I cancelled my ordered the next day before anything left the warehouse or before the store was opened. The manager at the Winchester Ave. store in Memphis, TN lied to me and told me that he did cancelled my check $3031.73 and everything was ok. He mentioned he called telecheck and cancelled it.
1 Replies - Latest reply on 03/22/2012Add reply
On March 12, Tuesday, my check for $3031.73 was cashed by the store. When I called telecheck they mentioned to me they did not received a call or fax on Monday to cancelled my check, so he lied. He called telecheck on Tues. After my check was cashed and cancelled it.
Beware of this store, they are selling junk furniture, not fully built and they will rip you off. It's march 22nd and I still haven't receive my money back into my account. I've called Joe the manager of the store and he will not return my call. I've called headquaters and they were very rude, they are no help. They promised me that I will receive it back into my account on Thursday March 22nd, now it's going to be March 27th then after that I'm not sure.....Do not buy anything from this store.
Crappy Customer Warranty Service
FALLS CHURCH, VIRGINIA -- I originally purchased my furniture from Sterling (who's been great from day 1). Within a few months, the chaise and lounge cushion has sunk in. So I called the warranty customer service for repair. ... read full review2 Replies - Latest reply on 02/06/2012
Value City Rights The Wrong
CHARLOTTE, NORTH CAROLINA -- As a good faith gesture, I am writing this as a follow-up regarding my previous post about the Value City Furniture store located at 9527 South Boulevard, Charlotte, NC 28273.
After posting my previous ... read full review1 Replies - Latest reply on 10/29/2010
CHARLOTTE, NC -- Beyond poorly constructed. The one in the showroom floor was even in sage green color, mine was not, had spots of white thread that the dye didn't get to. The warranty for stain protection was a joke, just like everyone else on this page said. The cushions go flat in a matter of 15 minutes of sitting on them. Company comes over more than once they won't sit on the uncomfortable sofa, the back cushions cave in upon your back when the seat cushion delfates from the cheap foam. The stain cleaner value city sent me bleached my green sofa so now it looks like it's been through the ringer. Won't be buying a sofa from them again!!!Add reply
Will never buy again at Value City
COLUMBUS, OHIO -- Purchased a bedroom set from value city and was very excited. First time buying new furniture for my house. I had to wait for 2 months before the furniture would be delivered. When it finally came the ... read full review3 Replies - Latest reply on 04/01/2010