Poor Customer Service
COLUMBUS, OHIO -- I ordered a daybed with a trundle via Value City Furniture's website for my son's room June 26, 2013. They left me an automated message Saturday July 13th and told me they would deliver the bed to my ... read full review4 Replies - Latest reply on 08/13/2013
FREDERICKSBURG, VIRGINIA -- We purchased a leather recliner from Value City. The headrest area started to crack, and we called since it was under warranty. Value City referred us to the warranty service who told us the cracking leather was not part of the warranty. Unlike an earlier complaint I read of a similar problem encountered by another customer, Value City didn't have a tech come out. They did nothing.
Since we had previously purchased several other items at Value City, I had hoped for better treatment. We will not make any future purchases at Value City.
OHIO -- Would you like a couch? Don't go to Value City. Would you like customer service? Don't go to Value City. Do you want to have nothing but problems after you have place an order? Or do you want to wait for a product to be back ordered continually. If so you want to go to Value City. That is exactly what you will get, and after days, weeks and months of frustration you know what you get? I apologize for the inconvenience. I'm sorry to. That after the dissatisfaction I have received repeatedly I will never step foot in your store again,. and be sure to tell everyone who will listen the horrible service I received. I too work in a customer driven industry usually 2 or more homes a day, people like to talk so I plan to talk about this in every home I go into. NOT TO MENTION DAILY POST ON SOCIAL MEDIA SITES. I am usually pretty even tempered but this is unbelievable to me. they don't care about there customers. or the inconvenience they give to you. DAVE R. Add reply
INDIANAPOLIS, INDIANA -- We purchased two twin bed mattresses from Value City Furniture and the sales representative NEGLECTED to tell us that YES we had a sleep comfort warranty, but they won't credit us for the purchase - just ... read full review
CALUMET CITY, ILLINOIS -- I bought a white Plantation Cove bedroom set from Value City Furniture. It was delivered dirty and damaged. They sent someone out to patch it up even the mattress had dirt spots on it. The bed pole had a big crack in it and the serviceman stated he would report.
1 Replies - Latest reply on 12/20/2012Add reply
I waited nearly a month & no one called regarding the replacement.
The headboard starting turning yellow and the bed posts. The manager offered to replace the headboard but before it was done front of the bed started turning yellow. The servicemen came to replace the headboard and put up the canopy. The canopy was badly damaged and the new replacement pole had a crack in it. The other pole that came with it was yellowing. The manager agreed to have the furniture picked up the next day. He also agreed to take it off my account.
I just received my statement and it is there. "I don't even have the furniture"!
GRAND RAPIDS, MICHIGAN -- I purchase an expensive mattress from the store and had it about six months the mattress started slump in the center about 4 inches it had two quarter size stains on it and they voided my warranty I paid a lot of money for the mattress the two stains should not have made a difference on top of that at the same time when I purchased the mattress I also bought the complete bedroom set it also was junk started to fall apart piece by piece I will not recommend Value City to anyone and I will never purchase anything from them ever again. Be careful when you make a large purchase check all the dos and don'ts and warranties very carefully.1 Replies - Latest reply on 12/08/2012Add reply
Biggest rip off
GREEN BROOK, NEW JERSEY -- We signed the contract and paid in full for a set of power reclining sofas. A day later we were contacted by the sales person saying the price was only for manual reclining and that power recline would ... read full review8 Replies - Latest reply on 03/20/2013
GRAND RAPIDS, MICHIGAN -- I purchased a sectional sofa set at the beginning of February at Value City Furniture in my city Grand Rapids mi. Right the way, the cushons estarting deforming, one pice was delaided almost a month after ordered and paid for.
1 Replies - Latest reply on 04/06/2012Add reply
The Otamon was broken and it was replaced also a month after and now is broken again not even a month after.
I complained about it right the way and it took them a long time to send a person to look at it and see what was weong. After that I went back to the store and the manager was very rude and not willing to help.
The service person that came home explained the cushon top where you seat down were bad and was going to inform the store to have it replaced of retured. No one called me so I went back to the store. The manager explained that it should had been replained with in the 1st 7 days and no they were not responsable for it. I have a warranty, but he said that it anly covers for it to be fixed, but this is a bad furniture. I requested to switch it for a different sofa or the money back, but they don't want to help.
They just didn't care. What options do I have? No one explained the warranty and the return policy, the sales person just said that if anything happened they will take care of it and come back to the store if any problem.
MEMPHIS ON WINCHESTER AVE, TENNESSEE -- I purchased a sectional on Sunday March 11th and I cancelled my ordered the next day before anything left the warehouse or before the store was opened. The manager at the Winchester Ave. store in Memphis, TN lied to me and told me that he did cancelled my check $3031.73 and everything was ok. He mentioned he called telecheck and cancelled it.
1 Replies - Latest reply on 03/22/2012Add reply
On March 12, Tuesday, my check for $3031.73 was cashed by the store. When I called telecheck they mentioned to me they did not received a call or fax on Monday to cancelled my check, so he lied. He called telecheck on Tues. After my check was cashed and cancelled it.
Beware of this store, they are selling junk furniture, not fully built and they will rip you off. It's march 22nd and I still haven't receive my money back into my account. I've called Joe the manager of the store and he will not return my call. I've called headquaters and they were very rude, they are no help. They promised me that I will receive it back into my account on Thursday March 22nd, now it's going to be March 27th then after that I'm not sure.....Do not buy anything from this store.
Crappy Customer Warranty Service
FALLS CHURCH, VIRGINIA -- I originally purchased my furniture from Sterling (who's been great from day 1). Within a few months, the chaise and lounge cushion has sunk in. So I called the warranty customer service for repair. ... read full review2 Replies - Latest reply on 02/06/2012
ESSEX, MARYLAND -- I bought a whole livingroom set and 2 wooden tables for my basement. When ALL the furniture was delivered (except one of the wooden tables)and set up. I asked about the second table that was paid for. They said the people in the store couldn't find it. I wanted to take 2 of them at the time of order, but they wouldn't let me. Now I am missing a table and they don't sell them any more. They can't find one anywhere. They had to have sold the table I already paid for to someone else. Next time I'm taking what ever it is right off the showroom floor before they have time to sell to another person.1 Replies - Latest reply on 01/31/2012Add reply
LEXINGTON, KENTUCKY -- My mother bought a recliner that was broke down within two months. She is 89 years old so it was not abused. She bought the insurance and they refused to abide by that as well.
1 Replies - Latest reply on 05/05/2011Add reply
My sister bought a love seat and chair which the cushions were totally done for within one month. Again the insurance was paid for with no results.
This company is horrible and their products are cheap and do not last more than one month.