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31 Reviews & Complaints

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Vanderbilt Mortgage needs to have a class action law suit against them!
Posted by Shybynyte9 on 06/13/2011
My husband and I purchased a mobile home 4 years ago. Little did we know that this company was so unprofessional. I work for Bank of America short sales and I know how all the modifications and deed in lieu and foreclosure process works. These people are the rudest people you will ever come in contact with. You never hear them emphasize with you when you tell them the trouble you are having. I called them today to see about a modifications. The representative told me that they did not send us a letter offering any type of assistance and told me I was lying. I then faxed the letter to her and then called her back. Her response was...she never got it! Imagine that! Well needless to say I have the letter and I am going to pursue this to the highest I can get. They need a class action law suit brought against them and I'm just the one to get it started! Dave from VMF hung up on me when I called back for the 3rd time. Said he didn't have time for games. Not sure of what games I was playing when I was trying to get help on my mortgage. My home where my children lay there heads at night. Maybe Dave doesn't have kids just a dog that he keeps tied up out back. Whos with me?
     
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Posted by trmn8r on 2011-06-13:
What would be the basis of this class action lawsuit?

How has the company wronged you in a manner that would make them liable for damages? Do you have evidence others have experienced the same issue?
Posted by clutzycook on 2011-06-14:
Just goes to show you that BOA isn't the only bank around here messing with people and their mods.
Posted by Dawn on 2013-02-13:
They did the same to me.. However it took me about 2 weeks to get to the bottom of it. They are crooked and inconsistent. They lack professionalism especially the managers. I spoke with Mike, a manager at least that's what he called himself about 4 times to fix my account. I had to get my lawyer involved and that's when the document they sent to me was honored.
Posted by jbow on 2013-11-19:
I would be interested in your class action suit against VMF
Posted by goforthdavid88 on 2013-12-31:
i would like to see a class action law suit
Posted by Kenneth on 2014-02-15:
Back in the year 2000 I decided to buy a mobile home from Clayton mobile homes aka Vanderbilt mortgage.I bought a 16 by 80 home I made my payments on time for 3 years my contract was set up for 212 dollars every 2 weeks for 11 years I got a new job with a car company supplier my check was made by direct deposit like so many people in this economy I live check to check so one week when my mortgage was due my check was supposed to be deposited but it didn't go in until the next day my payment was late guess what happened next. My contract was void due to late payment which automatically put me on a monthly payment of 545 dollars a month for 15 years.In the past years I've been late only two times and they threatened foreclosure and were rude calling people who were my neighbors ,still to this day I have no idea of how they got their numbers.I would be more than happy to assists you in a class action lawsuit, company's like this should not exists in this country.My tax dollars bailed out these banks in their time of need,but in my time of need I get threats and harassment I'm tired of these company's getting away with these practices the government should step in and make things right it was they who took our money to save these sorry excuses for human beings.
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Mortgage Payments
Posted by Hummingbird on 05/15/2007
MONCKS CORNER, SOUTH CAROLINA -- Vanderbilt Mortgage representatives are a joke! They are the most rude people you would ever want to talk to.For years since they took over the Oakwood contract on my home, they have been a real pain in the you know what!They will harass you to no end. If you are one day late on the payment, they are on you like bloodhounds.The original contract on my home had only my husbands name on it, and they would not even talk to me about anything,unless it was trying to get a payment. That's when they don't care who they are talking to as long as they're getting their money, but God forbid if you ask them a question, they tell you,your names not on the contract and they can't talk to you.

They have harassed me to the point that I disconnected my home telephone,and they still called me on my cell phone even though they can't talk to me because my name is not on the contract. There again any means to get their money, and get this, we are not delinquent on our payments. Stay away from these people!
     
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Posted by ejack053824 on 2007-05-15:
Pay your mortgage on time everytime...geez!!!
Posted by Anonymous on 2007-05-20:
A company interested in the money that's due to them? Now, there's something I never heard of before!
Posted by Anonymous on 2007-05-22:
It's very rude not to pay your mortgage on time.
Posted by Anonymous on 2007-05-22:
miantani75 - I have never heard of that before either, also have you heard of companies wanting to make a profit?:D
Posted by Anonymous on 2007-05-22:
No kidding! That is news to me, too! LOL.
Posted by Joedie on 2009-01-21:
Smells like Vanderbilt Mortgage Employees. Hope you kids are commenting on your own time and not during business hours. Don't you have phone quota's to meet?
Posted by Pawn33 on 2009-07-22:
Joedie, I was thinking the same thing!! lol Sounds like employee BS!!! Is there any way to change morgage companies??? My parents are going through the same thing with this crazy company and they're at the point of getting a lawyer.
Posted by jktshff1 on 2009-07-22:
Don't think it's employees skooter.....pay your bill and there won't be any problems
Posted by 2222 on 2010-01-30:
yes to you yes the ones who say pay your bills on time would,nt we all but one thing we are not rich as you if we was we would,nt have a problem would we. by the way your vanderbilt employees oh by the way nice that you get them big bonus,s off people is,nt it one thing you forgot the fair debt act look it up very intersting what you all have done
Posted by Anonymous on 2010-01-30:
How is stating the obvious... "pay your bill on time" implying that those making the statements are employees? That's common knowledge.
Posted by clutzycook on 2010-01-30:
Hey, I'm not rich either, but I somehow manage to pay my bills on time.
Posted by Anonymous on 2010-01-30:
Pay!
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Poor Customer Service
Posted by Rose on 11/03/2005

Vanderbilt, has the poorest customer service ever! they debited money and took a mailed payment in the same month, won't pay the money back or put fro another month's mortgage.
They are crooks, we need to get together, and file a law suit against this company.
DON"T BUY FROM VANDERBILT !!!!!!!!!
     
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Posted by norrina on 2005-11-03:
Working in a field that puts me in regular contact with various lenders, I generally agree that Vanderbilt is one of the more difficult companies to deal with.

HOWEVER, there is not nearly enough information in this complaint to establish fault with Vanderbilt in this particular instance.

Did you have direct debit set up with Vanderbilt? If it was debited due to a direct debit being set up, companies have varying lengths of advance notice that they require to cancel a direct debit. If you did not give them sufficient notice, then this would be why your account was debited.

If you authorize a debit, and then send an additional payment, of course they are going to accept both. If you check your payment, it probably has a notice regarding the earliest date on which you can make a payment to have it credited for that month's payment. They will (most likely) apply the second payment to principal.
Posted by teekarose on 2006-03-17:
Hi! We USED TO have an automatic withdrawal for Bi weekly payments to Vanderbilt.
Due to finacial hardship (loss of business)....We signed an agreement through the court to keep our trailor and send in payments to their mailing address..
>> Went well for some months... till now!

March 7th they took out of our checking account a payment .. which overdrew our account!Hence a overdraft fee of $30.00!!
March 4th I sent out a payment to their Maryville Tnn address as I have so as agreed upon..
I don't know why they did an unathorized pull?!..
I do plan on calling them today along with our Bank.. (we also had plans on closing this account soon)

This upcoming Monday/Tues will be another payment due I am VERY CONCERNED SINCE WE DO NOT WANT ANY MORE PULLS FROM THIS ACCOUNT... and I dont want to send a payment out today if they are going pull again!! How do I correct this problem?..
Been reading complaints against this company .. now I am really worried!! Help! thanks for any insight
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I have had enough of Vanderbilt Mortgage
Posted by Pissed on 09/20/2010
MARYVILLE, TENNESSEE -- Where do I start with these low life's. Lets see I got a loan for 38,000 on my home 4 years ago. So that means I have been paying 525 a month for 4 maybe 5 years now. Do you know how much they say I owe them still an no its not a interest only loan,38,500 more then the dam loan. That's just for starters, they call as many as 5 to 6 times a day cellphone, work phone, house, an yes even search to see what neighbors were around me, got their numbers an told them to give me a message they called. None of my neighbors are on my list of contacts so they had no right calling them. when you do call them back an actually get a hold of someone, they are the most unprofessional rude, have no idea what they are doing people I have ever talked to. You can call them back the same day an talk to someone else they give you a totally different answer. Here is the best part for many months they have not been applying my money sent to the account, straight to unapplied funds...They even went so far to send me repo papers an gave me a court date to appear to try an save my home. They sent me papers stating that I qualify for help an to call such an such number for assistance. We call an guess what they say they have no programs like that. Well I got the money by using my entire paycheck an my wife's paycheck an borrowed the rest to get it caught up to what they say I owed them. We sent it via USPS certified mail an overnight shipping, they signed for it an never applied the money to the account, still in unapplied funds. Then we finally get a call from somebody that actually knows something an she says that we are currently 3 payments ahead not behind an haven't been behind, has no record of the repo papers that was sent an nobody there has ever seen an account screwed up as much as mine an the worst part nobody knows what 2 do. Besides this they totally destroyed my credit. So all the complaints here I will have you to know that I am suing them for the most I can possibly get from them. I requested the payment history an I have an as well as many other people never seen such a f***ed up mess in all my life. I always thought the more you pay on something the less it costs not my home....I hope they have to change the name from Vanderbilt Mortgage to Williamsen Mortgage the S. O.Bs..Oh another thing they like to hold your money orders to the day after the due date that way they can get late fees on it as well....I have lots of other things I could put down but you get the point..STAY AWAY FROM THESE SORRY S. O.Bs!!!!!!!
     
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Posted by saj80 on 2010-09-21:
Sounds like a negative amortization loan; you need to have your loan documents reviewed by a real estate attorney.
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Posted by Marieham4218 on 10/28/2011
MARYVILLE, TENNESSEE -- I wish someone would have told me about these people. They are rude mean nasyt ppl. My house payment is 13days late. I call to tell them I was gonna make my payment next Friday. They told me to go get the money from family r friends. They also told me 2 go and pawn some items out my house 2 get the money. They ask me what other bills I have. Who pay my bills? Are those bills behind 2? I told them I had 2 pay my light bill. She told me that I was not responible. I should have made my house payment frist. She said I need the house to have lights. They ask me personal question. I ask them is my house in forecloser already. They keep avoiding my question. By telling me I'm putting my problems on other ppl and that I don't know how to handle my business. I also ask them is that how they talk to ppl. I only call to make payment arrangements and they made me feel like I was the lows thing on this earth. These ppl talk to me as if I was a dog. Something really need to be done about this company. I'm still shock how these ppl actionly talk to me. Some of the things I rather not put on here cause when I think about it it brings tears to my eyes. They said some mean rude nasty things to me. :-( I can't believe they told me to go and reapply for disability for my child. I have been out of work for 3yrs due 2 my child being ill and going thru multiple surgery. He told me I should have been back to work 2yrs ago. They ask you personal question you give them the answer and they give you smart remarks. I hope no one else go thru what I went thru with theses ppl. I'm deeply hurt by all of this.
     
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Posted by Alain on 2011-10-29:
Give Blount County Family Assistance a call at 981-2350. They can direct you to someone that can help you work out this problem.
Posted by At Your Service on 2011-10-30:
Really good response Alain.

As unfortunate as your circumstances may be, I would always get the mortgage payment in on time.

I really hope everything works out okay for your family.
Posted by claiborne on 2012-02-10:
They can't do foreclosure LEGALLY until you miss a couple pmts to be exact look on your closing papers. I'm sorry they treated you this way...don't take it personally bc they do it to EVERYONE. don't worry about them if you are not more than a month behind.
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Vanderbilt doesn't make any sense???
Posted by Dneecy on 08/14/2007
I have been dealing with Vanderbilt mortgage company ever since they were bought out from my old company. My old company would send me a monthly statement. In the 4 years with Vanderbilt, never once have they sent me a statement. The only way I know what my balance is, is if I call and talk to one of their employees They will tell me my balance, but how do I know it's accurate? I want something on paper. Something doesn't seem right to me. They act like it's normal to not give a receipt when payment is made. I look at that monthly statement as a receipt, since it shows my last payment on it. Or even a monthly due bill with an updated balance would help. But they don't send that either. I get nothing.

Seriously, if I needed to show proof to anyone that I had an account with Vanderbilt, I wouldn't even have it on hand.

I hate that my old company sold to them. I never made an agreement with Vanderbilt, my agreement was with my old company. I never would've made an agreement with this Vanderbilt place. I liked the old company's policy's. The finance rates, late fee's and regular monthly statements. With Vanderbilt, I have no idea what fee's are being added in, because I have no paper trail. I'm just trusting some operator on the phone. Is this legal for them to deny me a monthly statement? Or do I need to just keep trusting what an operator tells me?

Right now, I make most of my payments via western union. I don't trust them with my debit card number. I can save my Western Union receipts, but it doesn't tell me much.
     
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Posted by moneybags on 2007-08-14:
Are you able to pay online? Then you could print out the payment records, etc.
Posted by abobo on 2007-08-15:
Unfortunately dneecy, there is no law requiring lenders to send you a monthly statement. But you should be able to request a statement of your account in writing.
Posted by Joedie on 2009-01-21:
Vanderbilt Mortgage is more than happy to send you a statement. It will only cost you $15.00 and it will take 6 to 8 months to receive by mail.
Posted by peggy gordon on 2011-08-15:
i dont think people should have to pay 15.00 for a statement or wait 6 months for it either. and pray everything im reading isnt going to happen to me.
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Customer Service
Posted by Petstylist on 03/22/2006
My Husband and I have separated and have been trying for 10 months just to get my name off of the loan so I can purchase a home for myself. No one has ever called us back or even bothered working on our account. We have been told it was lost, and to send in all the information again, then the person handling the account went on medical leave, then we were told another agent was handling it and for 4 weeks now he has never bothered returning not one message we have left him. I call and leave him a message every day too. Do not deal with this company!!!!
     
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Posted by Hugh_Jorgen on 2006-03-22:
I think you are going to find they won't simply remove you from the mortgage. Why would they? They have both of you on the hook, whether or not you are still married. Most likely, your ex is going to have to apply and qualify for his own mortgage and use it to pay off the old one.
Posted by miketech on 2006-03-22:
I wish you the best of luck but knowing what I know about lenders I'm going to agree with Hugh. It definitely is something you need to check into with a qualified attorney.
Posted by Anonymous on 2006-03-22:
I must agree get a lawyer because the next thing you will fined out is the IRS will not let you out of paying your ex’s taxes if the other one does not pay. Good Luck
Posted by rhondam718732 on 2006-03-22:
In order to "remove" your name off a loan, the person remaining must re-qualify for the loan balance. This is NOT an immediate removal process. And if your spouse doesn't re-qualify - you can't be removed. They based your original loan on your income/signature as well as your spouse's - they won't release you unless they are guaranteed that your spouse can cover the mortgage.
Posted by fairbusinessman on 2006-03-23:
I have a vast experience in the wholesale side of banking. The real reason a lender will not remove you from the contract is because they have to meet there investor guide lines first.(this is the company that invested there money with your lender with certain terms and conditions,Your lender ultimitly is just a service company for your loan and gets paid a fee to collect and service your loan. In short have the spouse that is keeping the house refinance it in there name.If your credit is poor than go to a sub-prime lender. If you cannot prove your income than choose a stated income loan (This is for many people that do not claim everything they make!) Your best bet is to choose a good mortgage broker that has experience in this feild. Depending on the equity in the home will dictate the terms of your new mortgage. If you want to tough it out file a complaint with the banking commission (STATE & FEDERAL)Name all the names of who you talked to and send any information that will back up your complaint. Send a certified letter to your lender and cc:to banking commision demanding to have a copy of there and/or the investors guide lines to remove one party off the loan,and a copy of the contract you signed stating you agreed to these terms!Remember to be curtious and professional,get as much information from your lender that will back up your claims. To many black eyes to the banking authorities is a no-no. Your lender has a routine for such complaints but if you are persistent you will wear them down and they will want to get rid of you! Good Luck
Posted by dsmith68 on 2006-03-23:
Your ex has to refinance. If he does not qualify, you need to sell the house. If he does not agree to sell the house, you have force a sale via your attorney and the divorce courts.
Posted by DebtorBasher on 2006-03-23:
I agree 100% with Rhondam, they aren't going to take off the name just by request. They will want to make sure the one left on the account is able to pay...like he/she said, the loan was based on both of your income/credit.
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Bloodhounds at work!!
Posted by Vanderbilt sucks!! on 10/30/2009
MARYVILLE, TENNESSEE -- Please read all reviews on this site and other sites and stay away form them.
Our nightmare started in 2007 when we purchased a home form them. They are the most rude people I have ever come into to contact with.
Back in 2008 I lost my job twice due to a layoff and on the VMF website they do have a section that is called "Foreclosure prevention" so we asked for a deferment and a loan modification due to my financial situation. Which were denied yest we were asked to pay more each month to get caught up again. I went form about $3000 per month to 1150 per month as income and the mortgage is $1190 per month, so go figure how I would be able to pay more?? I do not want to go through a foreclosure yet these people do not help you out at all. Anyway I was able to get caught up and pay the monies that were owed. Now I did find work yet my income is less than half from what I was making and I had some major bills to pay. So I asked them to just defer 1 month and of course the answer was NO and I had get rude remarks to the extend that my Home should be more important than any medical or car issues, yet if I don't have a car I can not get to work and won't be able to pay anything. I was told to go and find the money somehow to go borrow it. Just very rude and unprofessional. I know a few people in my neighbor hood that have not made payments for close to 1 year on their homes and I don not want to go that route at all but these Animals at VMF are driving me crazy. They need to be stopped ad they need to be willing to help people out
     
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Posted by Anonymous on 2009-10-30:
HOW did you get financed for a home that nearly cost HALF your salary? I don't know that there is anything you can do. I am not going to beat you up cause you already know you got a problem.

I honestly don't know what to tell you....Do you have any equity in your home that you can use to refinance with?
Posted by Don't Use Vanderbilt on 2010-08-28:
Hello,
I totally understand your frustration. Jennifer Bosser suggested to me that I borrow it from my family and even asked me if I could get it from my church! I told her that if I could borrow it from someone that I would have done that. I really wanted to say that if she expected me to go out and prositute for it, that it wasn't going to happen. But that's just how ridiculous they get!
Posted by raven2010 on 2010-08-28:
Suggesting sources of income such as family, friends, Church, etc is SOP in a collection situation. Nothing wrong with that at all/
Posted by Patchesgirl8 on 2012-06-23:
I have filed a complaint with the BETTER BUSINESS BUREAU. Their rating there is Good with no problems.. PLEASE everyone with complaints send them to the BBB!!!!!!!!!!!! Am considering Bankruptcy.
Posted by chinook on 2013-06-02:
I phoned vmf to let them know that I would be sending a check in two days and was informed that my house payment was already in collections and we weren't even a week late. They say that there is no grace period which we had no idea about. We are going to refinance next spring and get away from these vulchers. Then they tell you that there is no late fee until the 15th of the month, Now why is there no grace period when you do not pay a late fee until 2 weeks later go figure.
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Beware!!!
Posted by Parsonsbunch on 11/11/2007
SALISBURY, NORTH CAROLINA -- Anyone even thinking about getting a loan from this company please beware of them. Do lots of research on this company!! I did my research, but I did it too late. I have met 12 families in my city that had loans through Vanderbilt, and all 12 families have lost their homes!! We are the 13th family within 6 months in our city. We bought our home in 2005 and was told our payments were $770. By Jan. 2007 our payments had risen to $912.00. The only thing I could get from the company is "insurance is going up". We had a private insurance and I contacted our insurance probably about 50 times and I was told every time no premiums have went up it actually went down $25. Now figure that out?

We lost $35,000 to this company. Don't let them steal your money. I am trying to get the word out and maybe one day Vanderbilt will stop this.

Please feel free to email me or even give me a call.

Sandy Parsons
     
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Posted by *Brenda* on 2007-11-11:
Do you have an adjustable rate mortgage?
Posted by runaway on 2007-11-11:
I second Brenda's question
Posted by ejack053824 on 2007-11-11:
That's why you always go for the fixed rate mortgage.
Posted by Skye on 2007-11-11:
Hello Officer Ejack!!
Posted by ejack053824 on 2007-11-11:
Hi there my beautiful Skye!
Posted by Skye on 2007-11-11:
)))))))))Blushing(((((((((
Posted by chemman on 2007-11-11:
without further info it's hard to say whether or not Vanderbilt is at fault here. If you had an adjustable rate mortgage then Vanderbilt did nothing wrong, they adjusted your rate according to the current market rate which is allowed as per your loan contract. If they are raising your rate for no apparent reason, then you may have some recourse. Are you paying into escrow for taxes and insurance? Sometimes your payment goes up to cover the taxes, etc if they were underestimated in the first year of the mortgage but any money overpaid into escrow will be refunded at the end of the fiscal year.
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Vanderbilt Mortgage poor customer service
Posted by Dennie35 on 05/11/2004
I cannot believe the poor customer service reps that Vanderbilt Mortgage has working for them! This company made a $7,0000 "keying error" on our payoff! It was not until I faxed the proof of payment was the issue resolved. I still did not receive an apology even after the emmotional distress they caused! DO NOT FINANCE WITH THESE PEOPLE THEY WILL TREAT YOU LIKE DIRT!
     
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Posted by bill on 2004-05-11:
Ok, they made a mistake. You faxed them proof and they correted the mistake. Get over it.
Posted by weeze on 2005-02-17:
I think that Vanderbilt Mortgage Company is ripping too many people off and getting by with it. Frances
Posted by Ko on 2012-12-11:
Vanderbilt mortgage have really bad customer service they called you and don't even say hello or how r you they should be bought out buy sumbody dat care about their customers. They don't try to compromise with their customers it all about them Please don't deal with them.
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