FAYETTEVILLE, NORTH CAROLINA -- Eleven years ago, my husband and I bought a mobile home. The military stationed my family in a new location and the wait for base housing was long. Purchasing a mobile home was cheaper than renting. At Clayton Mobile Home, the sales lady assured us that we could not get a VA approved loan for a mobile home. We believed her. She told us she'd put the representative from Vanderbilt on the phone with us and we could discuss the matter with him.
The Vanderbilt representative assured us again that VA does not cover mobile home loans. Stupidly we believed him. Because we thought we couldn't get a VA loan we signed paperwork saying that we realized we could shop around but what was the point if we couldn't get a VA approved loan?
Fast forward eleven years and multiple additional problems with Vanderbilt. We started looking for a new home and were told by our first realtor that VA does approve mobile homes. Because we trusted Vanderbilt and Clayton Mobile Homes, we decided she must be dishonest and used a different realtor. It was only after our neighbor informed us that she'd gotten a VA loan for a similar size mobile home that we realized both Vanderbilt and Clayton lied to us.
Later when my husband retired from Air Force in 2009, he had trouble finding a new job. We tried to work something out with Vanderbilt. The company refused. They asked for a list of our bills and told us we could pay our mortgage if we didn't budget for food. Luckily, our economic problems were short lived but still traumatic. Don't expect Vanderbilt to help you or be honest with you.
If you have had problems with Vanderbilt complain to the Consumer Financial Protection Bureau. Vanderbilt will not acknowledge any wrongdoings and the CFPB will close the case; however, you have the option to respond to their decision. If enough people complain than the Federal Trade Commission and CFPB could bring legal action against Vanderbilt. This would protect soldiers and veterans.
MARYVILLE, TN -- I have been paying on my home for 3 years. My mortgage has went up 3 times. I have put 2 claims on my house through the insurance and it raises each time. The plumbing was wrong, my water in my shower has NEVER drained correctly, the roof is still cracking (they came back 2x and still didn't fix it), and with all the money that I have been paying, I am only down 3,000.00 from the principal? I paid 8300 down, 906 for the first year monthly and then it went to 1035 then to 1050 per month.
I have paid them over 50k and only have 3k off of my principal. That is not correct. I suppose to have a fixed interest rate. I am going to look into a lawsuit. It is too difficult living in this crooked ** world to be getting screwed out of your home. I guess they had to get me this way since I DID NOT use my land as collateral. I gave them zero of my 10 acres! This is the worst company in the world to deal with!
NORTH CAROLINA -- Ms.** helped give me peace of mind. Was so worried I had nowhere to turn. Usually when I call Vanderbilt Mortgage they are cold and unfeeling with me. Not today! Ms.** helped me a great deal and I'm so thankful she answered my call.
MARYVILLE, TENNESSEE -- I called your office regarding surrender paperwork that should have been send out last week regarding my mobile home. Ms. ** was extremely patient with me and my questions. When going thru hardships we all tend to get emotional. Not only was she professional but truly encouraging. Thank you for your great work.
MARYVILLE, TENNESSEE -- My husband and I been with this company for 11 yrs and due to heath issues we were unable to keep up our house payments. Vanderbilt worked with us in easing this burden by putting a payment on the back end of our loan. Because of this we are currently up to date and not worried about payments that were not made. Thanks to Vanderbilt we are able to have a peace of mind and continue focusing on healing.
MARYVILLE, TENNESSEE -- I have been behind 30 days off and on for the past year due to Vanderbilt raising my interest rate yearly!! It has gone from 5-7.5% in 6 years. Apparently this is how the company works! They want the LAND! A person cannot get a home loan through them without putting money down as well as PUTTING ALL THE LAND UP TOO!!!
This company is a crook! I have been harassed badly this past year by a "shark" they send out to my property to "collect." They beat on my front and back door. I have recently caught them hiding in some bushes on my land with binoculars watching my house. When I noticed he was there, I called 911. Then he took off before they could get here. I was unable to get his plates due to the car being filthy. This man's name is James and that's all I know. What I would really like to do is get several people together to form a civil suit against them!!!
Also, the home I purchased has severe damage to roof (holes not filled in properly prior to shingles). Nearly every room in home leaks. Duct work is terrible, walls are cracking, plumbing is bad. This was to be an energy efficient home which has proved untrue. My air/heat unit is only built to withstand 1600 sq ft, I have 2200. My lowest energy bill on average is approx. 450/month. Unacceptable! I would never advise anyone to go through Clayton or Freedom Homes as they ONLY use Vanderbilt as their lenders!!! They are ultimately out to get property!!!
HICKORY, NORTH CAROLINA -- My husband and I applied for a mobile home loan and it was with Vanderbilt. We wanted to use our land as a down payment, as advertised. The loan officer contacted us with a loan approval, using our land and ten percent down of our loan which would have been an additional $9000,00 down. That would have been a total of more than $25,000.00, and a house payment of $975.00, which is more than what we are paying in rent! This company is designed to set customers up to lose their land, home, and money! We declined the offer and decided to go somewhere else. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!
MARYVILLE, FLORIDA -- I have a complaint against Vanderbilt Bank. I have the payments drafted biweekly. I receive a statement every month. With that statement comes a coupon where I can send in an extra payment. On this coupon, it says “Your account will automatically draft as agreed. Please use this form to make an additional payment by mail if desired.”
I used this form to make an additional payment. They used this additional payment as a customer payment instead of an additional payment and did not draft out the normal payment. When I asked about this, customer service said that it had to be more or less than the actual payment for the coupon to work. This was done on 20 NOV 2009.
The second time I used it, the same thing happened. Only I put in over double the amount of the drafted payment. This time I was told by customer service that it had to be under the amount of the drafted payment. This was done on 24 DEC 2009. When I asked them to fix it, they said it was too late and could not fix it.
So I tried again being under the amount of the drafted payment. I was $4.89 dollars shy of the drafted payment to make sure that it was not used as a customer payment. Vanderbilt still used it as a customer payment and did not take out the drafted payment as they were supposed to. They added on negative $4.98 dollars to make it work. This was on 27 DEC 2010.
When I asked about what happened, customer service got me in contact with the accountant. I asked the accountant what happened and she asked me if I had put for PBO only on the check. I said no because it had said that the coupon took care of that. She laughed at me and told me to put PBO on the check. I asked her to correct this problem.
This is how she corrected it. She took the next draft payment and took it off and used it all for the Principle balance. She however did not draft out the payment to replace it. This left me short two payments. She did not remove the negative $4.98 as I had asked. This rose up the amount of interest that I owed. It also took away from my escrow, making it where there would not be enough to pay the insurance.
I asked how I could make extra payments. I was told that I had to go online and get a special coupon, print it out and use it to make extra payments. The side effects of the extra payments were that it messed up the schedule of the drafted payments. The payments were every two weeks on a Wednesday. Then it changed to Thursday. Then it changed to Friday. I never knew when the next draft would take place.
I got mad and went to the BBB. I made my case and BBB accepted my case and contacted Vanderbilt. That got their attention. All of the things that customer service said that could not be fixed were fixed. I used the new coupons with no trouble until 22 JUN 2012. They did it again. They used the extra payment as a customer payment and did not draft out the regular payment as they were supposed to. When I asked why, I was told because it was too close to the draft date and it canceled out the draft. The funny thing is that the first draft was taken out on 20 JUN 2012 and they received my extra payment on 22 JUN 2012.
It does not matter what date the extra payment is posted or when the next draft payment is due, this should not happen. When I asked customer service to correct this, she suggested that I use a phone check. The phone check has a $10.00 fee attached to it. I told her no. When I told her that I was going to call her manager, she found a way to fix the problem fast. If I cannot use the coupon sent to me every month and I cannot use the coupon from online, then how can I make extra payments? I was also sent an amortization. I cannot pay off the interest either by regular payment or by extra payments. I will even pay interest on my last payment.
Is this legal? I was told by a customer service member that there was no magic way for me to make extra payments. I have tried BBB, CCA, HUD, and other organizations, but to no avail. Vanderbilt will not respond to them or to me. The main question is this: the coupon that is sent with the statement is misleading. The coupon says it is to be used to make additional payments, but when used, it is not accepted as that way. There is nothing on the statement or the coupon that says not to use this coupon or how to make additional payments.
Why, then, send this coupon with the statement? Why not send the other coupon that I was told to use? The other coupon is more specific. It has on it **PBO** in bold print. But when used it was still used for customer payment instead of extra payment. No matter what I do, I am lied to by the customer service personnel. They try very hard for me not to put the extra payment on the Principal Balance.
MARYVILLE, TENNESSEE -- Where do I start with these low life's? Let's see I got a loan for 38,000 on my home 4 years ago. So that means I have been paying 525 a month for 4 maybe 5 years now. Do you know how much they say I owe them still? And no it's not an interest only loan, 38,500 more than the damn loan. That's just for starters. They call as many as 5 to 6 times a day cellphone, work phone, house, and yes even search to see what neighbors were around me, got their numbers and told them to give me a message they called.
None of my neighbors are on my list of contacts so they had no right calling them. When you do call them back and actually get a hold of someone, they are the most unprofessional, rude, have no idea what they are doing people I have ever talked to. You can call them back the same day and talk to someone else. They give you a totally different answer.
Here is the best part for many months they have not been applying my money sent to the account, straight to unapplied funds...They even went so far to send me repo papers and gave me a court date to appear to try and save my home. They sent me papers stating that I qualify for help and to call such and such number for assistance. We call and guess what? They say they have no programs like that.
Well I got the money by using my entire paycheck and my wife's paycheck and borrowed the rest to get it caught up to what they say I owed them. We sent it via USPS certified mail and overnight shipping. They signed for it and never applied the money to the account, still in unapplied funds.
Then we finally get a call from somebody that actually knows something and she says that we are currently 3 payments ahead not behind and haven't been behind, has no record of the repo papers that was sent and nobody there has ever seen an account screwed up as much as mine and the worst part nobody knows what to do.
Besides this they totally destroyed my credit. So all the complaints here I will have you to know that I am suing them for the most I can possibly get from them. I requested the payment history and I have as well as many other people never seen such a ** up mess in all my life. I always thought the more you pay on something the less it costs not my home.
I hope they have to change the name from Vanderbilt Mortgage to Williamsen Mortgage the S.O.Bs. Oh another thing they like to hold your money orders to the day after the due date. That way they can get late fees on it as well. I have lots of other things I could put down but you get the point. STAY AWAY FROM THESE SORRY S.O.Bs!!!
MARYVILLE, TENNESSEE -- I wish someone would have told me about these people. They are rude, mean, nasty people. My house payment is 13 days late. I call to tell them I was going to make my payment next Friday. They told me to go get the money from family or friends. They also told me to go and pawn some items out my house to get the money. They ask me what other bills I have. Who pays my bills? Are those bills behind too? I told them I had to pay my light bill. She told me that I was not responsible. I should have made my house payment first. She said I need the house to have lights.
They asked me personal question. I asked them is my house in foreclosure already. They keep avoiding my question. By telling me I'm putting my problems on other ppl and that I don't know how to handle my business. I also ask them is that how they talk to people. I only call to make payment arrangements and they made me feel like I was the lowest thing on this earth. These people talk to me as if I was a dog. Something really needs to be done about this company. I'm still shock how these people actually talk to me.
Some of the things I rather not put on here because when I think about it it brings tears to my eyes. They said some mean, rude, nasty things to me. :-( I can't believe they told me to go and reapply for disability for my child. I have been out of work for 3 yrs due 2 my child being ill and going through multiple surgery. He told me I should have been back to work 2 yrs ago. They ask you personal question. You give them the answer and they give you smart remarks. I hope no one else go through what I went through with theses people. I'm deeply hurt by all of this.