THORNTON -- Do not take a loan out with Vanderbilt mortgage! I have a had loan with Oakwood, then Vanderbilt for 12 yrs. The balance of the loan is going nowhere after 12 yrs. I get paid on the 5th and I have told this to the rude customer service reps at Vanderbilt for years, yet they still keep calling numerous times also calling in under unknown numbers and sometimes not even leaving a message.
Their calls are harassing! I don't understand why we as manufactured homes owners are treated differently when trying to refinance our homes. We go to work, pay our bill, and put our pants on the same way as every other mortgage paying American but we can refinance. I'm so sick of hearing the president saying to refinance. Has he ever tried refinancing a manufactured home?
MARYVILLE, TENNESSEE -- Vanderbilt Mortgage truly has the worst customer service possible. I agree with the other complaints listed. They call and harass you even if your payment is one day late; even though the statement says you have 10 days. I paid my loan on time for almost 10 years, but when I suffered a lay off during the recession my payment got behind. Every company I owed, even the company who had my auto loan, has been more than helpful and understanding. Vanderbilt representatives, ** are all poor excuses for customer service and management.
I totally understand that they have a job to do; however, they really seem to enjoy getting an attitude and voicing smart remarks. I can see now from reading all the other complaints that they do this with everyone. At one point in time, I really wondered if it was just me. They call and make threats, they lie about being able to assist you if possible, and they lie about what legal action they can take at what time in order to scare you. This has been the worst experience ever. Before my layoff, I had never gotten behind on bills so I didn't know what to do or how to handle it. Needless to say, Vanderbilt made it unbearable.
MARYVILLE,, TENNESSEE -- I just had to respond to your other reviews... This is the worst company we have ever had to deal with. They get their monthly note, but when you have trouble and call them for extensions or help of any kind you are told in many ways they can't help you. My husband was laid off in Jan. and we have kept up with the notes but when we had trouble and called for an extension we was told no. This company has called us when a note was due, 2 days after and would continue to call everyday 3 to 4 times a day. They have gone as far as finding our home and locating our neighbor and calling him and asking him to give us a message.
I have been yelled at by them, called a liar, told that they didn't care about our problems, just pay it or get out. After a major hurricane hit us (Katrina) and almost took our mobile home this company sat on our insurance money and gave us what they thought we needed as we needed to repair our home. Didn't matter that we was living in the yard in a tent. Not once did they ever ask if we needed help or was there anything they could do... Their only concern was their payment. They call and they call and they call... There has to be something that can be done to companies like this one. DO NOT USE THIS COMPANY. YOU WILL REGRET IT IF YOU DO.
Due to a move for work we had to find a home quickly. We opted for buying a mobile home and lot so we could get out of the hotel faster. We shopped several sellers and found a home more than 3 hours away through a local sales lot. We were under contract for the purchase of the land and that was to be included in the purchase. We put $10,000 down for the land and home, but when we went in for the closing were told that the lender would only finance the home. When the first draft from our account didn't go through I called the lender, Vanderbilt, and asked why it didn't withdraw I was told there was no account.
I called the next month and same thing. I called the next month and really pushed why there was no account and was told that our mortgage had been rejected. At this point we had been living in the home for several months and no problems with the home had been addressed. I called the sales lot and was told the manager had left and they wondered where the home was. We then had some suits from Clayton Homes come out and they offered to do the repairs and ensure that the loan was approved. We should have taken our money and run, but the thought of moving and looking for a home was too much.
We signed the new papers without any credit for the interest they earned on our money for the last 8 months and moved on. Not all repairs were done, but we just let all that slide. I called to tell them that our bank info had changed and not to draft from the other account. They never changed the bank info and drafted from the now closed account and of course it bounced. I had to pay the bank the fees and when I called to find out why I was treated rudely and told that we "stole" the house and now we were trying to defraud them with the bank.
Because we were now late they threatened to repo the home and by the way we didn't have insurance (couldn't get it without the repairs) we had to use their insurance. We paid back amount, but I was PO'd about the treatment. We then had a problem and got behind, our bad and we realize that is our fault. Vanderbilt then called and threatened us with jail for fraud, still from the beginning, and then called all of the people on our block. They also called at outrageous hours and into the night. I wouldn't complain about daily calls or normal dunning calls, they are to be expected when you get behind, but this was WAY beyond that.
We filed with the state and the feds about the calls and we heard nothing. My son was supposed to pay the mortgage when we were out of town and he pocketed the money, they wouldn't call us because of the complaint and wouldn't even send us a letter of default. We didn't know until they showed up to repo the home! We paid immediately, and asked to get the direct draft again. They said they would NEVER let us do that again because of our previous fraud (I am REALLY tired of their screw up being used against us). They would allow our employer to send payment to them if we signed that it would be irrevocable.
We couldn't do that because at some point this thing will be paid off, we only had a 12 year note and have been paying on it for nearly 4 years. BTW, we have a notice in our closet that the home was NEVER approved for resale and according to law it had not passed any inspection for habitability and should not have been sold to us. We have spent thousands making the home liveable and getting rid of mold and pet stains and odors. But their methods of doing business make any normal repairs irritating because we now hate our house.
These people are RUDE, nasty, and threatening. They use illegal collection methods and are just beyond ethical. NEVER use Vanderbilt, it is nothing but problems. We were stupid not to get out when we had a chance, but hopefully our story can prevent someone else from the heartache we have had and will have for the next 8-9 years. They have a terrible customer service record. Stay away from this company. I wish we had.
My husband and I bought our home from Clayton Homes, AKA Vanderbilt Mortgage, in October 2008. Since that time, we have paid a lot into our home. Our issue with them is that they are extremely rude, almost to the point of making demands and threats of foreclosing taking our home. We have been behind on our payments, and we know that we owe the payments to them. However we have tried hard to stay up to date. We had to file chapter 13 about a year ago in an attempt to save our home. We made a decision to drop our chapter 13 and pay Vanderbilt, around $7000 on our loan, in one large payment. Our tax refund paid them. Well everything went good for a while and they raised our payments.
What was a fixed rate they changed to an adjustable rate which raised our payment from $805 to around $1000. So we had to spend $1295 to hire a legal firm who does loan modifications. Well Vanderbilt did agree to a 6 month modification, but we have had a hard time with the payments. As of now we are one month behind. Needless to say, they are being demanding and hateful again as the 6 months ends soon. I know they are entitled to their money but they need to realize that folks are having money problems in this modern age. They need to be more helpful in finding workable solutions with their customers, and do less complaining.
MIAMI, FLORIDA -- This is a WARNING to any and everyone that is considering starting any transacting business with Vanderbilt Mortgage. If you purchase a home with them and use American Bankers Insurance Company of Florida for your homeowner's insurance company... they will never, ever help you with damages to your home. I mean NOTHING is covered under their so called plans. They are such rip-offs!!!
I have been paying anywhere from $340-$450 every year for the insurance and I started in 1997. I have damage to my master bathroom, and my main bath, and I've never used the insurance and they denied me both claims. Also my water heater went out a couple of years ago... They wouldn't cover that either. They left me in a holy mess.
First of all to be living in a mobile home is for people like myself that don't make a lot of money. I feel like they try to act like they want to help you, and then pull you in don't tell you everything at the time of purchase which is why you should make sure you do all of your research before dealing with them altogether. I did read the information given to me by them but I am just going to be honest. I didn't understand how the insurance worked. Please be careful when dealing with these folks, they are heartless big time!!!
KODAK, TENNESSEE -- Our mortgage was bought by Vanderbilt. We are 1 month behind. They call us 3 to 6 times a day. We have set a date to make a payment and they still call. We have been denied deferment. We had a gentleman set up payments to where we can send extra for 4 months and a lady said he's not in this department and can't do that. They have not offered other options.
They have suggested to have a yard sale, go to a church for help, cancel our internet/phone/TV package, and to cancel cell phone service. I need my cell phone for my job, I'm on call and I pay most of my bills over the internet. I'd like to know what kind of people harass you for being 1 month behind and make such suggestions.
They have tried to tell us that we have been behind since Dec, 2008 but payment history shows and bank statements that we made Dec, Jan and Feb payments. These people will say and do anything to get their money. Don't do business with Vanderbilt Mortgage Company. I will never again.
TENNESSEE -- Vanderbilt mortgage is a big joke. The reps are so rude. They have not once offered to help us in the last 6 yrs. They don't care about anyone falling on hard times unless of course it is one of them. They have been a nightmare to us. Do you know that if you are late but pay before end of month, they tack on the next month before it is actually due? That is how they get you at the 90 day period. I consulted any attorney, this is illegal, I have taken pics of my online statement from VMC website. I am not playing with these people anymore! Fight fire with fire.
STATESVILLE, NORTH CAROLINA -- This has got to be the rudest company that ever existed. After a down payment of $40,000.00 and paying on the loan since 2001 illness struck our family. There is no reasoning with these people and every time I call I am put off to someone worse than the next. They will not return calls but can certainly call with threats and make you feel lower than the ground you walk on. All this for a month and a half behind. They will not work with you...they are impossible! How they can get away with this kind of business practices is beyond me. Because of these heartless people we are going to be on the street and all they can do is laugh.
TENNESSEE -- We purchased a mobile home back in '01 through Chase Manhattan (very wonderful people there) unfortunately our loan was sold to Vanderbilt and the nightmares have begun. I have encountered wonderful and helpful customer service reps, however... their Supervisors, and upper management could use lessons and have empathy while one is going through personal crisis such as losing a job or becoming disabled. Vanderbilt does not care about you or anything other than that payment.
We are in a bad economic time and since I have lost my job and have become disabled Vanderbilt does not want to hear that. In the past with Chase you could actually skip a month's payment and add it to the loan (in case you couldn't pay it that month) but you could only do it once a year. Vanderbilt won't even consider it. This company is the worse group I've ever had to deal with. Not even the government is this bad (and we all know about that). If you are looking into purchasing a home or refinancing, DON'T DO IT WITH THIS COMPANY.
We're thinking of turning the home back over to Vanderbilt and walking away but we were informed that if we did and they couldn't sell it we were still responsible for the difference, so I let the person know that "well we have no choice than to file bankruptcy," and to our amazement there was a dead silence...did they hang up? We don't know. It's companies like this that make one feel like the only choice we have is to file bankruptcy or die so they can get paid off with our insurance money. This is truly a sad company.