TENNESSEE -- We purchased a mobile home back in '01 through Chase Manhattan (very wonderful people there) unfortunately our loan was sold to Vanderbilt and the nightmares have begun. I have encountered wonderful and helpful customer service reps, however... their Supervisors, and upper management could use lessons and have empathy while one is going through personal crisis such as losing a job or becoming disabled. Vanderbilt does not care about you or anything other than that payment.
We are in a bad economic time and since I have lost my job and have become disabled Vanderbilt does not want to hear that. In the past with Chase you could actually skip a month's payment and add it to the loan (in case you couldn't pay it that month) but you could only do it once a year. Vanderbilt won't even consider it. This company is the worse group I've ever had to deal with. Not even the government is this bad (and we all know about that). If you are looking into purchasing a home or refinancing, DON'T DO IT WITH THIS COMPANY.
We're thinking of turning the home back over to Vanderbilt and walking away but we were informed that if we did and they couldn't sell it we were still responsible for the difference, so I let the person know that "well we have no choice than to file bankruptcy," and to our amazement there was a dead silence...did they hang up? We don't know. It's companies like this that make one feel like the only choice we have is to file bankruptcy or die so they can get paid off with our insurance money. This is truly a sad company.
My husband and I bought our home from Clayton Homes, AKA Vanderbilt Mortgage, in October 2008. Since that time, we have paid a lot into our home. Our issue with them is that they are extremely rude, almost to the point of making demands and threats of foreclosing taking our home. We have been behind on our payments, and we know that we owe the payments to them. However we have tried hard to stay up to date. We had to file chapter 13 about a year ago in an attempt to save our home. We made a decision to drop our chapter 13 and pay Vanderbilt, around $7000 on our loan, in one large payment. Our tax refund paid them. Well everything went good for a while and they raised our payments.
What was a fixed rate they changed to an adjustable rate which raised our payment from $805 to around $1000. So we had to spend $1295 to hire a legal firm who does loan modifications. Well Vanderbilt did agree to a 6 month modification, but we have had a hard time with the payments. As of now we are one month behind. Needless to say, they are being demanding and hateful again as the 6 months ends soon. I know they are entitled to their money but they need to realize that folks are having money problems in this modern age. They need to be more helpful in finding workable solutions with their customers, and do less complaining.
KODAK, TENNESSEE -- Our mortgage was bought by Vanderbilt. We are 1 month behind. They call us 3 to 6 times a day. We have set a date to make a payment and they still call. We have been denied deferment. We had a gentleman set up payments to where we can send extra for 4 months and a lady said he's not in this department and can't do that. They have not offered other options.
They have suggested to have a yard sale, go to a church for help, cancel our internet/phone/TV package, and to cancel cell phone service. I need my cell phone for my job, I'm on call and I pay most of my bills over the internet. I'd like to know what kind of people harass you for being 1 month behind and make such suggestions.
They have tried to tell us that we have been behind since Dec, 2008 but payment history shows and bank statements that we made Dec, Jan and Feb payments. These people will say and do anything to get their money. Don't do business with Vanderbilt Mortgage Company. I will never again.
STATESVILLE, NORTH CAROLINA -- This has got to be the rudest company that ever existed. After a down payment of $40,000.00 and paying on the loan since 2001 illness struck our family. There is no reasoning with these people and every time I call I am put off to someone worse than the next. They will not return calls but can certainly call with threats and make you feel lower than the ground you walk on. All this for a month and a half behind. They will not work with you...they are impossible! How they can get away with this kind of business practices is beyond me. Because of these heartless people we are going to be on the street and all they can do is laugh.
Due to a move for work we had to find a home quickly. We opted for buying a mobile home and lot so we could get out of the hotel faster. We shopped several sellers and found a home more than 3 hours away through a local sales lot. We were under contract for the purchase of the land and that was to be included in the purchase. We put $10,000 down for the land and home, but when we went in for the closing were told that the lender would only finance the home. When the first draft from our account didn't go through I called the lender, Vanderbilt, and asked why it didn't withdraw I was told there was no account.
I called the next month and same thing. I called the next month and really pushed why there was no account and was told that our mortgage had been rejected. At this point we had been living in the home for several months and no problems with the home had been addressed. I called the sales lot and was told the manager had left and they wondered where the home was. We then had some suits from Clayton Homes come out and they offered to do the repairs and ensure that the loan was approved. We should have taken our money and run, but the thought of moving and looking for a home was too much.
We signed the new papers without any credit for the interest they earned on our money for the last 8 months and moved on. Not all repairs were done, but we just let all that slide. I called to tell them that our bank info had changed and not to draft from the other account. They never changed the bank info and drafted from the now closed account and of course it bounced. I had to pay the bank the fees and when I called to find out why I was treated rudely and told that we "stole" the house and now we were trying to defraud them with the bank.
Because we were now late they threatened to repo the home and by the way we didn't have insurance (couldn't get it without the repairs) we had to use their insurance. We paid back amount, but I was PO'd about the treatment. We then had a problem and got behind, our bad and we realize that is our fault. Vanderbilt then called and threatened us with jail for fraud, still from the beginning, and then called all of the people on our block. They also called at outrageous hours and into the night. I wouldn't complain about daily calls or normal dunning calls, they are to be expected when you get behind, but this was WAY beyond that.
We filed with the state and the feds about the calls and we heard nothing. My son was supposed to pay the mortgage when we were out of town and he pocketed the money, they wouldn't call us because of the complaint and wouldn't even send us a letter of default. We didn't know until they showed up to repo the home! We paid immediately, and asked to get the direct draft again. They said they would NEVER let us do that again because of our previous fraud (I am REALLY tired of their screw up being used against us). They would allow our employer to send payment to them if we signed that it would be irrevocable.
We couldn't do that because at some point this thing will be paid off, we only had a 12 year note and have been paying on it for nearly 4 years. BTW, we have a notice in our closet that the home was NEVER approved for resale and according to law it had not passed any inspection for habitability and should not have been sold to us. We have spent thousands making the home liveable and getting rid of mold and pet stains and odors. But their methods of doing business make any normal repairs irritating because we now hate our house.
These people are RUDE, nasty, and threatening. They use illegal collection methods and are just beyond ethical. NEVER use Vanderbilt, it is nothing but problems. We were stupid not to get out when we had a chance, but hopefully our story can prevent someone else from the heartache we have had and will have for the next 8-9 years. They have a terrible customer service record. Stay away from this company. I wish we had.
KNOXVILLE, TENNESSEE -- I agree with all of you, Vanderbilt has to be the worst mortgage company ever. They harass you and also I was supposed to be on a fixed rate and they raised my payments $100 last year. I really hate this company. Everything you can think of bad to say about this company is true. I Hate them.
Vanderbilt is the worst, most unprofessional company in the whole wide world of business. They repoed my mobile home and filed a judgment against me and took my vehicle from me to sell for whatever they could get. I tried working with these people but it is hopeless. It is time to put a stop to them, anyone willing to get on board please post your complaint and let's do this. NOW!!!
I was introduced to Vanderbilt by default after my father passed away and I was the executor of his estate. He had financed a mobile home through this company many years ago. A year after my father's death and after 2 people were turned down to assume the loan, something had to be done. My Dad's money had depleted and Vanderbilt suggested to “surrender” the mobile home. After some time, there was no other option. I made sure that I would not be held liable for anything and that the land was not attached to the loan.
Two days after the voluntary surrender papers were signed, I found someone who wanted to buy the mobile home along with the 3 ½ acres it was sitting on. I contacted Vanderbilt to have this paper retracted, in which they informed me that it was too late. In the meantime, this person applied to assume the loan with Vanderbilt. Needless to say, he was denied as well. Plan B was to get a loan through a local bank. The banker informed Vanderbilt that the loan was being processed and that it was just a matter of time. 2-3 weeks in the loan process, I get a phone call from someone who was in the negotiating process to buy the mobile home in a “private” sale. That transaction was complete the next day.
To make a long story short, it has come to my attention that Vanderbilt had put a lien on my father's land a month after his death. I received NO notice of this lien. After talking with a couple of lawyers and some investigating, we found out that this “wonderful” company sold my father's mobile home for 11,000 in the so-called “private” sale and is suing the estate for the remainder (well over $10,000). There definitely has been some underhanded stuff going on here. They took advantage of a death went about it all wrong.
In closing, I highly recommend to steer clear of Vanderbilt Mortgage. If you look at the other reviews, you will find that they have very poor customer service. I found that to be the case with me as well. You will NEVER talk with the same person twice. There is no form of communication among the CSR's, so you have to explain the situation each time you call. They are incompetent, rude, threatening, and just beyond ethical.
SALISBURY, NORTH CAROLINA -- Anyone even thinking about getting a loan from this company please beware of them. Do lots of research on this company! I did my research, but I did it too late. I have met 12 families in my city that had loans through Vanderbilt and all 12 families have lost their homes! We are the 13th family within 6 months in our city. We bought our home in 2005 and were told our payments were $770. By Jan. 2007 our payments had risen to $912.00.
The only thing I could get from the company is "insurance is going up". We had a private insurance and I contacted our insurance probably about 50 times and I was told every time no premiums have gone up. It actually went down $25. Now figure that out? We lost $35,000 to this company. Don't let them steal your money. I am trying to get the word out and maybe one day Vanderbilt will stop this. Please feel free to email me or even give me a call.
I have been dealing with Vanderbilt Mortgage Company ever since they were bought out from my old company. My old company would send me a monthly statement. In the 4 years with Vanderbilt, never once have they sent me a statement. The only way I know what my balance is, is if I call and talk to one of their employees. They will tell me my balance, but how do I know it's accurate?
I want something on paper. Something doesn't seem right to me. They act like it's normal to not give a receipt when payment is made. I look at that monthly statement as a receipt, since it shows my last payment on it. Or even a monthly due bill with an updated balance would help. But they don't send that either. I get nothing.
Seriously, if I needed to show proof to anyone that I had an account with Vanderbilt, I wouldn't even have it on hand. I hate that my old company sold to them. I never made an agreement with Vanderbilt. My agreement was with my old company. I never would've made an agreement with this Vanderbilt place. I liked the old company's policies. The finance rates, late fees and regular monthly statements.
With Vanderbilt, I have no idea what fees are being added in because I have no paper trail. I just trust some operator on the phone. Is this legal for them to deny me a monthly statement? Or do I need to just keep trusting what an operator tells me? Right now, I make most of my payments via Western Union. I don't trust them with my debit card number. I can save my Western Union receipts but it doesn't tell me much.