Vanderbilt Mortgage Consumer Reviews - Page 3

GEORGIA -- Speaking with Dustin has put my mind at ease. Having financial hardship and worry of having no home is very stressful. Thank you, Dustin, for explaining having thing to me. Jennifer C.

MARYVILLE, TENNESSEE -- I called your office regarding surrender paperwork that should have been send out last week regarding my mobile home. Ms. ** was extremely patient with me and my questions. When going thru hardships we all tend to get emotional. Not only was she professional but truly encouraging. Thank you for your great work.

ALCOA, TENNESSEE -- I spoke to a young lady Kara. she was very friendly and gave ideas of options to get assistance or to help get ahead on mortgage payments.

MARYVILLE, TEXAS -- Spoke with Mrs **. She was very helpful and polite regarding my home loan.

MARYVILLE -- VANDERBILT MOBILE HOME IS NO BETTER THAN ONE WHO PULLS THE TRIGGER OR SWITCH AT AN EXECUTION , WHAT THEY HAVE DONE TO MY CHILDREN SHOULD LAND THEM IN JAIL.

MARYVILLE, MISSISSIPPI -- Why doesn't any attorney have the guts to file a class
Action lawsuit?

EVANSVILLE, INDIANA -- This company has no morals or empathy for their clients and should be shut down. They have been harassing me and had even gone as far as calling my neighbors, when I don't even have their number. How embarrassing! I have talked to them a lot and they call back in three days to ask the same thing over and over. Yes, I have been late but they have always gotten their money. I always pay them by money gram. These people either get paid a lot or they just don't care.

I myself could not sleep at night knowing I have done that to someone. I sent a money gram and wrote in there, “do not call my neighbors,” they do it anyway. I don't know what law books they are going by but that's harassment and I can get them for that, as anyone else on this page that they are doing this to, can as well.

I had one lady tell me I could not send some money now and then the rest when I get paid. Um...I hate to tell her that's them refusing a payment from me and would not look good in court at all on their part. I think the judge will be a little more understanding to the reason I have been behind since I have been taking care of a dying husband and had to give up my job for a while. He is now in a nursing facilitation, so I can go back to work and having two young kids in the house as well. So, when I go back to work I will have their money before then, we shall see.

I even had one tell me that if I file bankruptcy that I had to include everything. I asked her if she was a lawyer and informed her, yes you can file bankruptcy. It sounds like they need to either clean house our maybe they need to file bankruptcy themselves.

I have a friend that has been in the renting and selling homes for years and I trust him. I called them from his phone one time and now they think they can keep calling his number. No one gave them permission to do that, so be careful everyone if you use someone's phone, they will call it too. They ask me if this is a good contact number and I said no. Again, they are working themselves up to a lawsuit... good luck everyone if anyone what's to take them to court I am game for it.

MARYVILLE, TENNESSEE -- I wish someone would have told me about these people. They are rude, mean, nasty people. My house payment is 13 days late. I call to tell them I was going to make my payment next Friday. They told me to go get the money from family or friends. They also told me to go and pawn some items out my house to get the money. They ask me what other bills I have. Who pays my bills? Are those bills behind too? I told them I had to pay my light bill. She told me that I was not responsible. I should have made my house payment first. She said I need the house to have lights.

They asked me personal question. I asked them is my house in foreclosure already. They keep avoiding my question. By telling me I'm putting my problems on other ppl and that I don't know how to handle my business. I also ask them is that how they talk to people. I only call to make payment arrangements and they made me feel like I was the lowest thing on this earth. These people talk to me as if I was a dog. Something really needs to be done about this company. I'm still shock how these people actually talk to me.

Some of the things I rather not put on here because when I think about it it brings tears to my eyes. They said some mean, rude, nasty things to me. :-( I can't believe they told me to go and reapply for disability for my child. I have been out of work for 3 yrs due 2 my child being ill and going through multiple surgery. He told me I should have been back to work 2 yrs ago. They ask you personal question. You give them the answer and they give you smart remarks. I hope no one else go through what I went through with theses people. I'm deeply hurt by all of this.

MARYVILLE,, TENNESSEE -- My husband and I have been with Vanderbilt since 2003. At first we're satisfied with Vanderbilt. We made our payments on time each and every month never late or nothing. Alright, then my husband's father passed away. We had to cover the funeral expenses. Then my husband hurts his back and off from work over 2 months then I had two small children, therefore not able to work full time anymore.

Alright, since things are getting a little tougher my husband and I thought we would save a little extra money by transferring from a biweekly payment to a monthly payment. My husband calls and speaks to one lady at Vanderbilt. She said that would be fine and our payments would not go over $800.00. After that we get a letter in the mail our mortgage payments are over $800.00. Alright, then later they go up to $900.00, then come down to $700.00 by decreasing and rewriting the insurance on the home.

At the end, our mobile home notes go back up to $800.00. And now, my husband and I are 2 months past due, and we don't know what to do. No one that we know is refinancing mobile homes, and if you are not living in a mansion lenders really do not want to talk with you. We have tried to talk with Vanderbilt on several occasions about a loan modification, extension of payment, or a forbearance. They do not want to work with us. All Vanderbilt does is call every other day and demand the money. Then they tell us if we don't have the money in the office by a certain day they are going to foreclose on the home.

They threaten to foreclose on the home even if we are just 5 or 6 days late. This company is unrealistic. They need to care for the customers and not just money. Everyone is having trouble some times due to the economy and other situations in their lives. Companies like Vanderbilt they do not care at all. As of right now my husband and I don't really know what to do. We like our place but we are constantly struggling to make ends meet and plus pay the mortgage note. We just need help but no one to turn to. We have been told that we can file a lawsuit against Vanderbilt for going up our notes due to us having a fixed rate. We haven't decided yet.

MARYVILLE, TENNESSEE -- Please read all reviews on this site and other sites and stay away from them. Our nightmare started in 2007 when we purchased a home from them. They are the most rude people I have ever come into contact with. Back in 2008 I lost my job twice due to a layoff and on the VMF website they do have a section that is called "Foreclosure prevention" so we asked for a deferment and a loan modification due to my financial situation which were denied yet we were asked to pay more each month to get caught up again.

I went from about $3000 per month to 1150 per month as income and the mortgage is $1190 per month. So go figure how I would be able to pay more? I do not want to go through a foreclosure yet these people do not help you out at all. Anyway I was able to get caught up and pay the monies that were owed. Now I did find work yet my income is less than half from what I was making and I had some major bills to pay.

So I asked them to just defer 1 month and of course the answer was NO and I had gotten rude remarks to the extent that my home should be more important than any medical or car issues. Yet if I don't have a car I can not get to work and won't be able to pay anything. I was told to go and find the money somehow to go borrow it.

Just very rude and unprofessional. I know a few people in my neighborhood that have not made payments for close to 1 year on their homes and I don not want to go that route at all but these animals at VMF are driving me crazy. They need to be stopped and they need to be willing to help people out