MCMURRAY, PENNSYLVANIA -- I am just informing you of my bad experience there. I have taken my vehicle there numerous times to get fixed... Remind you that it isn't even a year old. So I took my car in because it wasn't working properly, needed inspected and also an oil change. The next day I called and asked if it would ready to be picked up... They said they didn't know. The service man (shorter one) said that there was nothing wrong with it and they were doing the inspection (at 1:30). So I was really frustrated because I know my car isn't working right!
So I called good old Bill Vasko... He was nice at first and told me he would look into it. He called me back and said he can't fix something that isn't broken and maybe I just don't understand how a heater works. I know that it is supposed to keep you warm. :) Then I just wanted to let him know that his service department (the short one) was really really rude to me all 3 times I brought my car in. Bill told me that his department is not rude and it must be something else. "ME".
So at 4:00 an hour before they close my husband called in to see if it was done... They said the mechanic or someone was out driving my car about 60-100 miles because it was needed for inspection... So @ around 5 my husband got a call and said it wouldn't pass so they had to keep it overnight... So my question is since there is nothing wrong with it why won't it pass State inspection??? Ugh.
I will never ever ever in my life buy another New or even a Used Car from Vasko Dodge! I will travel to Cranberry to the dealership up there! They treat you with respect and actually care about their customers and not all about the green! And I wish you could put 0 STARS!!! But a salesman there is pretty awesome! He took time to call me from his personal cell and tell me he was sorry that everything was happening and I maybe should take it somewhere else! :)
I personally handled this customer and truly wish her experience was what she wanted. I did not doubt that she was experiencing a concern with her heater. I personally inspected the heater and even videoed the testing. It worked perfectly each time it was here. We are still at a loss as to what was happening. I was never rude to her at any time. I further followed up with her and she indicated that another dealer had changed the clock spring and this repaired the issue with the heater. The clockspring is a component of the air bag system and I am uncertain how the two interact. Their were never any stored faults with the car. I am happy that the other dealer was able to satisfy her. While we try our best with everyone we would be lying to say we are perfect.
Now I understand why someone drove through the building from frustration... I took my Grand Caravan there for warranty work. It was through a 3rd party coverage. They pretty much did everything that needed done with the warranty company's approval. I asked them after they were done to inspect the vehicle. They agreed. I get a call saying that the back brakes, & rotors were bad. I just replaced the pads a month ago with ceramic pads, so I knew the likelihood of this was B.S.
I called them on it. They changed their story, & said it was the rotors. I asked how much, they said it would be $500.00 for the job! I told them to forget it, so I did the work myself. I took it back thinking everything would be good. I told them the work they required was completed. They went to check it. I could hear the impact gun from the waiting room of the shop. It sounded like it was set very high, & I heard someone scream "DAMN!" The representative at the service desk came out with my lug nut in hand. Within the lug nut was the lug stem that holds the tire on. He said "this snapped off, & we can't inspect it."
I was shocked to say the least! They broke it, & refused to fix it for me. I asked how many ft pounds the impact gun set, he said they did not use an impact gun. I told him I heard it. He changed his story & said they have their guns calibrated. He then told me it would be around $110.00 to fix the lug stem! I told him I will do it & bring it back.
I purchased the parts for a little over $4.00 to fix it. I got the vehicle home, & went to take the tire off. My air gun just sat there beating against the lug nuts. I got my torque wrench out, & set it. The lug nuts were on over 200 lbs of torque!!! I took the van back after all of this, & finally got it inspected. If you take your vehicle to this dealer may GOD HELP YOU! I would not do any type of out of warranty work here. Terrible service, & bad liars!
MCMURRAY, PENNSYLVANIA -- I've worked at Vasko Dodge for a few years and the owners play to be nice but treat their workers horrible and all they are after is money money money and don't care how they treat their workers or customers. I've seen many times the owners screw people out of money to get things done.
If you bring a car there to get a scratch removed. The owner who handles service will actually go get a colored sharpie marker and go over the scratch with that instead of getting it fixed right. They take parts of brand new cars to fix customer cars when the part isn't in yet and who wants to buy a new car with aftermarket parts?
I just wouldn't advise anybody buying a vehicle there or getting service done if possible. The owners don't deserve to be in business and hope one day when they meet the good lord they get what they deserve for taking advantage of people to get a dollar.
MCMURRAY, PENNSYLVANIA -- I recently went to Vasko Dodge to have my daughter's 2008 Avenger serviced. I was informed by the co-owner/service person that since The car was purchased from another Dodge dealer that he was not interested in even looking at this car. This car has a 5 star Dodge warranty, was purchased in the Spring of 2009, He told me to take it back to where we purchased it to have it fixed because he would not make any money from fixing it. For him to even look at it, he wanted to charge us a service fee even though the car has a bumper to bumper warranty still in effect.
This person was rude, obnoxious, and arrogant. I have already contacted Dodge about this dealership, as well as the PA State Attorney's office. How Vasko stays in business is beyond me, if you are considering buying a dodge, for your own sake please go somewhere else. Do not reward this dealership and their rude behavior with your business.
MCMURRAY, PENNSYLVANIA -- This place is horrible if you need anything worked on. The counter guys are rude and seem to be in some sort of deep depression. They are extremely slow when doing anything. I took my truck in for an oil change and asked how long because I was going to get a ride back home. Everyone behind the counter said about an hour. Five, yes five hours later I finally left that damn place.
He said they were backed up today and sorry. I'm sorry I wasted five hours sitting there for a damn oil change. Went back because the truck was still under warranty for a different problem and the service manager said I was costing him too much money to have the part replaced. IT'S UNDER WARRANTY!!! And they still didn't want to fix it. I will NEVER go there for anything. I now go to a Dodge dealership 45 minutes away cause they actually want your business. If you need anything Dodge go to Solomon Dodge in Brownsville Pa. It's worth the ride.
MCMURRAY, PENNSYLVANIA -- I recently bought a new Dodge journey from Vasko Dodge. I found the vehicle online and was contacted by the online sales specialist who was actually one of the owners. It was great to get personal service, real email communication, not computer generated responses. The sales staff was very helpful to get me the best deal possible. I didn't have to haggle about the price, they found more rebates and savings than I would have ever guessed. It was an absolutely 'no haggle' deal. I'm am very pleased.
MCMURRAY, PENNSYLVANIA -- Traded a 2005 Ram Truck for a new one. The process was flawless. This team was prompt, informative and patient working through the endless option and combinations these trucks have. They found one with everything I wanted. Both timing and pricing were excellent. This was my first experience with this dealership and it was a good one. They were pleasant and all business and did not waste my time - very important.
MCMURRAY, PENNSYLVANIA -- Recently bought a certified pre-owned car after an accident totaled my previous one. I found the car online, test drove it a couple days later, and finalized the sale shortly after that. The process was quick and painless. Had another key programmed this past weekend and, again, the people were friendly and it didn't take long. I definitely recommend this Vasko Dodge.
RUSSELLVILLE, ARKANSAS -- We have a 2009 Nissan Murano that has 62K miles on it with a Certified used car warranty. The passenger side air bag quit working and the light has been blinking on the dash. We took it to the service department. They reset the light, no parts needed. The cost? $93.31. I will never go there again. That is robbery!!! Whatever happened to resetting a simple light for free, or at least under the warranty which would have been $50.00.