WESTPORT, CONNECTICUT -- I would highly recommend AGAINST ever doing business with this company. They lure you in with an offer for a free 8 x 10, they list an obscure requirement that forefeits your "gift" and then try and upsell you to the tune of THOUSANDS of dollars when you go back for an editing session. First of all, there's TONS of companies, like CanvasPop.com that will do what they do for a FRACTION of the cost.
I emailed the president and CEO Neil and his response, in essence was that Venture's aim is "to ensure that all of our customers are satisfied, although with the best will in the world, this is not always achievable."
This company has obviously never heard of "The customer is always right."
Serves me right for buying this from a mall kiosk. Save yourself time, effort and money - STAY AWAY FROM VENTURE PORTRAITS IN WESTPORT AND GREENWICH.