Venture Portraits

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Poor Experience at Venture Portraits in Westport and Greenwich, CT
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WESTPORT, CONNECTICUT -- I would highly recommend AGAINST ever doing business with this company. They lure you in with an offer for a free 8 x 10, they list an obscure requirement that forefeits your "gift" and then try and upsell you to the tune of THOUSANDS of dollars when you go back for an editing session. First of all, there's TONS of companies, like CanvasPop.com that will do what they do for a FRACTION of the cost.

I emailed the president and CEO Neil and his response, in essence was that Venture's aim is "to ensure that all of our customers are satisfied, although with the best will in the world, this is not always achievable."

This company has obviously never heard of "The customer is always right."

Serves me right for buying this from a mall kiosk. Save yourself time, effort and money - STAY AWAY FROM VENTURE PORTRAITS IN WESTPORT AND GREENWICH.
     
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User Replies:
Anonymous on 12/22/2009:
What was your 'obscure requirement'?
Ralonzi on 12/23/2009:
The phrase "the customer IS always right" is not to be taken literally. It is the foundation of customer service and it means that a company wants to do all it can to go above and beyond for a customer. Example: a store issues a coupon that must be used by April 22, 2009. A customer walks in on April 23 and attempts to use the coupon, the company will USUALLY accept it, not because the company was at fault but because the company wants the customer to have a good experience. Venture Portraits had one line of fine print stating that you must make your editing session four weeks after the shoot. It was never mentioned to me, in calls to the studio to re-schedule a session, no one ever said "By the way, this is no longer available to you." The company stated that this "free gift" - an 8 x 10" photo - would be given free of charge. Go find a dictionary and look up the word gift. When I did that, I discovered that it means: "something voluntarily transferred by one person or company to another without compensation." What this company does is offer something for free and then point to the fine print when they claim you didn't follow instructions, TAKE YOU INTO THE STUDIO ANYWAY, and then try and upsell you. THAT my friends is not a gift, nor is that my point. Had they realized that my business was important to them they would have given me the 8 x 10 anyway. I was prepared to buy $800 worth of photos, but not after they pulled that stunt.
Anonymous on 12/24/2009:
So you admit you did not read the fine print, and blame the studio.
Ralonzi on 12/26/2009:
Openly admit that I didn't read the fine print that was on the back of the coupon, which we surrendered after the initial session. It could have been verbally communicated at ANY TIME, including the several times we called the studio.

In addition, this studio has the PENCHANT, based on other complaints, to shoot photos that are not and cannot be scaled to 8 x 10.
MrsHamilton on 03/19/2010:
You're comparing the artwork created at Venture to canvaspop.com? That's like saying "Morton's didn't give me a bunch of free steaks (even though I didn't hold up my end of the bargain), but hey, you can get the same thing at McDonalds"
Ralonzi on 03/22/2010:
First of all, the question here is the value of customer service. I openly admit that I didn't carefully examine the lines of fine print on the postcard I was given upon purchase.

However, what no one seems to get here, is that customer service - true customer service - means sometimes a company will in good faith hold up its end with the hope that the customer will leave feeling satisfied and perhaps return in the future AND tell other people about the product/service.

Venture did not do this and that is why I have convinced at least 12 people to this day (and who knows how many people THEY told) not to use Venture photography. And my Facebook, and my Twitter...

And to your point:

McDonald's does not sell steaks so your comparison is not a valid one.

But I will say that Venture is VERY overpriced. You're talking about $5,000-$10,000 for a few pictures in a frame. Canvas Pop is the next best thing; not the same thing, maybe. I had a friend who had an amazing photo in his loft, and it was through Canvas Pop. $200 instead of $10,000.

Venture to this day is still overpriced and, based on what I've read, non-customer service friendly.

My satisfaction comes from the fact that they are not long for business; at least not in this country.
stefania on 04/13/2010:
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