Verizon DSL Consumer Reviews - Page 3

I was using Verizon DSL in one of my offices. The DSL was always fine, no complaints there. However, when there was a problem with my account, Verizon left me high and dry for over a week. A few months back I switched telephone service providers and the DSL was attached to one of the phone lines I switched. It just so happened that the telephone provider I switched to runs off the internet, so without my DSL, there would be no phone service.

An executive from my office spent over an hour on the phone with Verizon at the time of the switch to ensure that the DSL was never in any danger of disconnection. They assured us that the DSL would be fine and there was nothing to do on our end, nor any reason to worry about it.

We kept a couple landlines with Verizon for faxing and credit card transactions when we switched the bulk of the telephone lines over to the new provider. The DSL was supposed to be moved over to one of the lines we were keeping. This was not done.

Several months later the office manager came in to find no internet. This was a Wednesday. She called Verizon and they couldn't even locate my account. It took them 3 hours (literally) to locate my account. And the only reason they ever even could find it was that I kept all my monthly bills. I went back to the bill from before we switched to the new company and found the DSL account number on the bill.

Verizon had stopped billing us for our DSL when we switched the phone lines over to the new company. This was exactly what we were trying to avoid when we spoke with them the first time. Nothing to worry about, ha! Verizon said they cut off our service because we weren't paying the bill. Which begs the question, where was the bill being sent?! We hadn't received any DSL bill since 7 months prior. Verizon had no answer for that. They couldn't figure out where they were sending our bill.

So we arranged, the same day they cut us off, to have the bill sent to us so we could pay the arrears and get the service turned back on. They said it would be next Tuesday before service would be restored. Are you kidding me?! An entire week with no phones and no internet. Losing service for that long is likely to cost my company over $50,000. They said they would see if they could expedite my service request. The next day it was confirmed that my service request was expedited and service should be restored that Friday.

For some reason, the service was still not restored on Friday. Then on Monday, they said it was due to a small outage in my area. They said this outage occurred 2 days before they cut off my service. I hadn't experienced any problems with my service before they cut me off, so I'm not sure how what they were telling me could be true.

On Tuesday, we reached someone at Verizon who suggested routing our service through another server (or something to that effect) which would handle the outage problem. They said they may be able to have the done within a couple hours, but it could take up to 24 hrs. On Wednesday (24 hrs later), they said "it's still not fixed, we don't know why." This is day number 8. Wednesday is the day we finally decided to use another service provider, because Verizon just wasn't getting it together.

During the course of the 8 days we spent working on this mess, we spoke to many different people at Verizon, in fact, never the same person twice. It seems that they purposely set up their phone system or office so that specific people cannot be reached. This is a huge problem, because 2 or 3 times we reached people that actually seemed interested in helping us get sorted out, but they we could never reach them again.

How can you even hope to provide good customer service when reps aren't allowed to follow through on anything?In total over the entire 8 days we literally spent 30+ hours on the phone with Verizon trying to get this sorted out. We also spent close to $1000 in service call fees to pay the new phone service provider to come out and work with Verizon. This kind of customer neglect and blatant disregard is why I will never use Verizon for anything every again.

CHERRY HILL, NEW JERSEY -- When I purchased my home 3 years ago I attempted to have a land line and DSL installed, but no matter what Verizon phone number I called, I was asked for a phone number, which I didn't have. I was disconnected or directed to the internet, where I encountered the same problem. No matter what phone number I gave them, it wasn't good enough to be connected to a human being.

Last month I attempted again to get a land line and DSL from Verizon via the internet. I was one click away from ordering the service and a chat operator appeared on the screen. I asked how the installer would be able to install a phone jack without needing access to my home. The response was "Do it Yourself". So I closed the browser and never placed the order.

Then a week or so ago I got a letter in the mail making a better offer than the previous one and actually giving me a phone number to call in order to talk to a human being. She seemed quite knowledgeable, very nice, and she accurately repeated the order to me and sent a confirmation by email.

I was to get telephone and DSL service (from. 5 to 1mbps) and I was to pay an additional $95 to have a technician come to my home and install a jack and test the service. What happened was, the technician called and told me the order did not allow him to come into the house or install a jack. He said that since the phone was working, he didn't need to test anything. After receiving 2 emails and 2 robotic phone calls telling me that my phone and DSL were working, I attempted to connect to the internet only to discover it was NOT working.

When I called technical support I was greeted by an endless maze of robotic questions and answers. When I eventually was connect to a human that could barely speak English with a thick Indian accent, I was asked for an alternate call-back number in case we got disconnected.

After tolerating an incompetent technician that was obviously reading from a script and completely computer illiterate, I was told that 1) it was working, 2) it was my wiring, 3) it had not been activated, 4) it was my computer, 5) it was not yet wired at the central office. Before I could ask why I had already been told 4 times that it was working or ask when it would be fixed, I was mysteriously disconnected. 24 hours later I am still waiting for a call back to my alternate number.

When I eventually called back, after the robotic question and answer period, I spoke to a technician in NY that seemed knowledgeable and computer literate, but after performing a series of tests, determined that a technician would need to come to my home...in more than a week. I told her that I had heard so many theories and conflicting stories that I wanted to cancel the order.

She connected me to the billing department and stayed on the line to explain her findings. The billing department first told me that I had not ordered phone service, even though I was calling from the Verizon telephone number. She insisted that my DSL wasn't working because the phone had never been connected. She said that the order was for a dry loop DSL connection, that I never ordered a technician to come to the house, and there was no phone service.

Eventually she had the bright idea to call repair and send a tech to my home right away. After waiting for almost an hour, she came back on the line to report that repair had refused to come out because it was an installation problem. Another chapter in endless finger pointing between Verizon employees and departments. She offered to have it fixed on the following Monday. I then told her to cancel the order.

The technician that was supposed to install the jack called back to see if everything was OK. I explained the problems and he said that he would come out on Monday, but the only thing he could do would be to test for a dial tone, which was obviously working. As I write this, Verizon has called twice, but since there is no human being on the line, I don't know what they want.

I just want to share my WORST NIGHTMARE experiences with Verizon. I am online student and I have recently moved and was seeking for Internet provider. About 3 weeks ago I have ordered Verizon Internet self-installation kit. By the end of my one hour conversation with a representative whom I have provide all my debit card information she thanked me and I remembered that equipment better to be delivered to my work address; that's where I spend the most time of a day. The representative assured me that we don't need to do so because delivery didn't need my signature upon arrival.

They charged my card $20 more than they supposed to. Four days later I found a delivery slip from UPS on my front door and it stated that it's a SECOND attempt and they'll try me tomorrow. However, on a back of the slip I found the area where I could just sign and print my name and UPS will leave the package by my door. I did as directed and called UPS.

A woman answered me and I told her that this is who I am and that I left the slip on my door and it's signed. She didn't even bother to tell me "OK" or something but the next thing I heard was (with horrible attitude) "ANYTHING ELSE I CAN HELP YOU WITH"? I said no since I didn't hear the respond for my first (and only issue). She hanged up the phone. Sure enough I found another slip by the door that it was a FINAL attempt and they sending package to the sender. I called Verizon and spend an hour and a half ordering another kit.

She was friendly, but guess what: one week later I still don't have a package!!! I called Verizon again and do you know what I hear? Take a guess; they never placed my order!!! Placing another order and of course, it's another hour on a phone with them. Please, note that all these hours lasting conversations I'm making from my cell phone, which takes out my minutes.

Finally, next day I receive my package to my work address and thinking that finally I'll have an Internet. Too early for celebration, I guess. I couldn't install it!!! Another hour on a phone with Verizon and they said that they will send a tech within 24-48 hrs. It was on Thursday. Three days later I called them up and I started screaming at them saying that if someone is not going to show up by my door I'll cancel the whole thing and I'll contact the headquarters.

Half an hour later someone knocked on my door and it was a tech from Verizon, who said that my order for technician (that supposed to be here 24-48 hrs later) was never placed and he just picked up the ticket! Holy-moly!!! And this guy who has fixed the Internet for me. ALMOST THREE WEEKS LATER!!! So, I ask you; how this company survives in this economy? I hope you have learned a lesson from this review and will NOT make the same mistake I made! Be careful and go for anything but Verizon!!!

NEW YORK, NEW YORK -- I would like to complain about the service that Verizon has provided me. Verizon is the only landline provider in Harrison. We are summer residents (4+ months) so we place our phone on vacation hold for the rest of the year. Two years ago, we signed up for Verizon's Freedom Value Package (unlimited local and long distance, and high speed internet access). This involved paying for and installing a modem and various other items. This service worked fine for the summer of 2008 and after calling Verizon in May 2009 and having the service restored, it worked fine for the summer of 2009.

When we called two weeks ago to have the service restored, we were told that that there were no lines available for our area for DSL internet service. We were asked to get unlimited dial-up phone service temporarily, and we would be placed on a waiting list for an internet line. I called the next week – still no line available. On June 1, I called again and talked to ** in Sales. He said that he could sign me up for a package deal like the original (for $ 65.99 + taxes, etc per month) and after a long data-entering process he said that we should have the DSL internet service the next day.

There was no DSL service the next day, so I called various Verizon phone #s, starting with the DSL #, and got transferred to Billing, Sales, Dial-UP, Tech Support, etc. Each time no one could determine whether any pending high speed internet order had been placed and who to talk to if it had been placed. I started on the phone at 8 am, and was on almost continuously until 12 noon. Often it took 15-30 min waiting time to reach the place that I was transferred to by one of your agents.

Finally I went back to Sales and that person's computer was down, but after explaining my situation for the umpteenth time, she said that she would call me back as soon as the computer was working. She never did call me back. At 3 pm, I tried DSL all over again, who transferred me to Sales. This time the person said that there could be no pending order because there were no lines available in our area of Idaho! I spent all that time for nothing!

It is obvious to us that Verizon Northwest does not care enough about its customers to invest in the infrastructure to provide high speed internet service to our area in Idaho. Now we have to find another DSL provider, which means buying new equipment and having it installed – a great inconvenience and a lot of expense. On top of that, Verizon's online help is terrible. ** in Sales should be boiled in oil! The rest of the bunch were awful. I was transferred to Sales in Penn/Delaware once. One person thought ID was Indiana! Too bad that we cannot cancel all our Verizon phone services – we will have to retain local.

MANCHESTER, MARYLAND -- Verizon Residential Phone Service and DSL line connectivity on a whole is HORRIBLE, HORRIBLE, HORRIBLE. This year alone we have been without residential phone service twice, each time for 5-7 days each time. That means no phone call, either in or out, and no DSL line connection. I work from home and use my computer all day, and Verizon is aware of this, and still I have no kind of priority. We even have the wire protection and repair line protection which we pay for through Verizon, but I still cannot get them to fix the phone lines any faster. Each time the trouble has been with the outside lines and Verizon has stated this to me.

On a whole, their service is HORRIBLE, the line clarity is awful, and the products they use -- their phone lines -- need to be updated or replaced. On talking with a supervisor, begging to get a sooner appointment time than 10 days from now, I asked her to explain what is happening to the wiring -- do they hire untrained people, because this time they are saying that my lines are crossed, and I didn't cross them.

She countered: well, you know the phone lines to your house are very old". I said, "my house is 6 years old". She countered: "no, the lines coming from the poles to your house". I said: "oh, you mean your lines are old, and should be replaced, but your not going to do it, and I have to suffer each time this happens?" I then asked that "if I changed to another carrier, would I be using the same old lines?" She said, "no, they would be completely different lines with a different company," but then she stated: "Customers who leave us, always come back!!!"

In other words, I take it that they don't care. You pay for repair service, which takes them 7-10 days each event to even look at the problem. Then, they have to fix it, and then you hope and pray it doesn't happen again, but they don't care because they feel "you'll be back". They are really sure of themselves aren't they. You would think we all should be valued customers of Verizon, but we're not. They just don't care about us!

Every time I see a Verizon Repair truck in my area, I cringe because I know my lines are going to be messed within some way, and I will probably be without phone service any minute now. They want you to take out insurance on your part of the phone lines, but they are not fixing or updating their own lines. My DSL line is down A LOT. I cannot think of one full month of Verizon phone service that something didn't happen -- from phones not ringing, to us receiving a lot of wrong numbers who swear they are dialing right, to static in the lines, to phone calls being dropped, to HAVING NO SERVICE AT ALL.

VERIZON WAKE UP! We're not always going to be your customers. You can be replaced, and will be. I just can't take this anymore. On our bill, Verizon wants us to refer friends at $50.00 each if they sign up for phone service -- I wouldn't refer my worst enemy, if I had one. It would be cruel and unusual punishment. They think they are doing me a favor by not charging me for my usual services while I have no service and they think that giving me a credit is fair and sufficient. Verizon better wake up soon and take care of their customers.

For almost 10 years, we had wonderful DSL service from Verizon. Fast, reliable. Then on Sept 14, a voice repairman comes out and makes a change to some equipment near the demarc on our house. To be fair, it is their equipment, and it is on their side of the demarc. But now the DSL is dead. We tell the tech about it before he leaves, but he says he knows nothing about DSL. He calls 10 minutes later and tells us he "reset" our DSL, and to re-boot stuff in the house. Nothing. So he shrugs his shoulders and tells us we need to turn in a trouble ticket through billing. HE RUINED IT, but we get to make the call! We call immediately.

Two days later, and 4+ hours on the phone speaking to wonderfully trained and apologetic Indian speaking people (apparently every single Verizon # goes to India), I finally get hold of a supervisor that makes a call to the scheduled repair person that never did show up in two days (and I was assured MANY times that by noon, then by 4:00 and then by 7:30 "Don't you worry about that, Mr _____), and then the supervisor (Vanny) comes back on the line and tells me to Re-Order DSL. I HAD IT, IT WORKED GREAT, VERIZON RUINED IT, and I need to re-order it! She hung up after revealing yet another number that ended up in India.

I ordered the DSL, got put into a 2 week install queue. Told them, "Look, I teach an online college course, and it was Verizon that took out my DSL, please move me to the front of the line." So they moved me up from 15 days to only 8 days.

In 2 days they called the house and told us the DSL was ready. NOPE! not working. Called repair now, and told it will be a couple days to get somebody out. Got a call next day, said, it is now working. NOPE! not working. OK, they said, an actual DSL technician (what I should have gotten the day after it was taken out) will actually show up tomorrow. They did, and I finally got a tech that knew what they were doing. By late in the day on Sept 23rd, I had DSL back.

NINE days, (6+ hours on the phone, two supervisors, and a plethora of reboots later) after they took it out, I get my DSL back as new service. Now get this. Service worked up to the 14th, they claim it was turned on on the 17th, it actually started working on the 23rd. Billing says I only lost 3 days of service!!! AND while DSL was out, Verizon sends me well over 2 dozen emails (on two different sub accounts) on how to troubleshoot DSL. Hello!, DSL was out, how am I supposed to get these emails?

There is absolutely no one to talk to at this company. NO ONE!!! Can I reiterate, NO ONE that knows anything. They place notes on your account and tickets, there is no conversation and no knowledge of who, when, where, or what anyplace... When their stuff works, it works great. Hope you never need technical work at your home, though.

CRANBURY, NEW JERSEY -- During the spring of 2008, I decided to bundle with Verizon. I already had their phone service and it had been intermittently problematic but lately not so bad. So I ordered two cell phones, Verizon DSL, and DirecTV. The location is Cranbury, NJ. First let me say DirecTV is actually quite good. But, then it's not Verizon. Verizon Wireless is OK but I don't have a good connection at my house so I need a land line.

And then the problems. First, Verizon quotes you all of the discounts and bonuses you get to bundle. One was a $200 AmEx gift card from DirecTV. After never getting it, I called DirecTV and they said we do not offer this as part of the Verizon package. So, I called Verizon back and went through 3 different people including one woman who called me every week for over a month and never got me an answer.

Finally, I was told I was not entitled to the $200 because I was an existing phone customer. They don't care that their reps promise it. Over the last year, I have been lied to two other times on refunds I was supposed to get for all my troubles. And I don't even get most of the refunds for periods of service outage.

First the DSL: When it worked speed was OK. Not great. When it went out, a call immediately went to a service center in India. They run a loop back test and if it passes they cannot do anything more besides send you a new modem. They cannot dispatch a technician - they said they are not allowed. They are poorly trained and they waste your time with phone calls that offer nothing and they keep closing your service tickets which they are obviously measured on.

I have dealt with Indian tech support a lot and it is usually not very good but Verizon is the worst of the worst. Finally by calling a 978 number I was given a phone number in Ontario for a special group that troubleshoots DSL. They admitted the service center was inept and they diagnosed a hardware problem. Unfortunately with no spare parts and some trouble getting access to a remote terminal plus the Indian service center problems, I was without service for almost 3 weeks. I switched back to Comcast.

Then, phone service. In a 13-month period I have lost service 8-9 times. Once was townwide. The rest were all localized but even when it is townwide, Verizon insists nobody else has a problem. (They did the same thing on DSL when everyone was out. I actually had an Indian tech call my neighbor and conference her in to prove it.)

They have replaced parts twice the pedestal near my driveway. The current outage started on June 21 and they are sending a tech June 29 - 8 days. The excuse: "We've had a lot of rain." I am switching to Comcast Digital Voice. I am also waiting for my cell phone contract to run out to get AT&T. I will probably drop DirecTV, as well even though they have been good.

07666, NEW JERSEY -- A few weeks ago I contacted Verizon about moving my DSL service from Brooklyn, NY to my new Teaneck, NJ address. I later found out they had gotten the date of the internet cutoff in Brooklyn wrong. Fair enough, but this started a three-week nightmare, during which time I have spoken to literally 25 different people and probably been on hold a total of about 3 hours. First we're told we can't change the cut-off date, then we're told we can't get DSL in our house in Teaneck, we can only get FIOS, then we're told we can and do have a DSL service order for Teaneck. Then we call back and are told again that we can only get FIOS.

Before we can explain that we already have the DSL order we are put on hold again to talk to the FiOS department, even though we don't want FIOS. We ordered DSL and the order was confirmed several times. Every time we call there's a ten-minute wait on hold before the whole nightmare starts all over. I just called Verizon's toll free tech support number for DSL. This is the same number I have called 20 times to get my NJ situation straightened out. Now I am suddenly told this number is only for NY DSL, not NJ! So either this person is completely wrong, or the 20 other people I spoke to are all insane. Either way this mess is inexcusable.

I called the 800 number supposedly for NJ and was told to wait while a supervisor was found. Next thing I know I'm back in the voice menu again! Finally I'm connected with the FIOS dept and I tell the agent my story. He doesn't respond or apologize. He matter of factly sets me up for DSL and gives me a start date of February 6th, after I TOLD HIM I was scheduled for Jan. 28th and needed it that day. I ask him if he has heard ANYTHING I've said explaining the screw-ups I've endured and he claims he has but can't do anything.

He offers to connect me to another department so "we can ask them". I say, "'we'? Do you mean you're going to wait with me for them to pick up and explain the situation to them?" He says, no. "So I guess you mean 'me', not 'we', right?" "I guess you've got me there. heh heh". I tell him to cancel the order as Feb 6th is not acceptable at this point. I also tell him I am very unhappy with his service, and he laughs. At this point I hang up. I am sick over the way Verizon has treated me. I am switching to cable modem internet service as I've given up getting a straight answer from Verizon.

I just called OptOnline and in 5 minutes got my cable modem order set for Jan 28th, just two days away. It's a little more than DSL costs but worth it to keep my sanity and never have to deal with Verizon again. EDIT: February 16: Got a bill from Verizon for $106! So now I have to call them AGAIN to "cancel" the order I never placed. AMAZING. I am considering changing my Verizon cell phone service to another company so I never have to call that company again.

EDIT: June, 2009. Just received another bill from Verizon for a new month of service, despite the fact that I have twice called and cancelled the service! Did I mention I returned the DSL modem long ago, and when I call they always acknowledge they do have a record of that.

LYNDEN, WASHINGTON -- I was a very happy Verizon DSL customer for 4 years. In all of that time I lost service for a total of 2 days due to a broken modem. The service was sufficiently fast to online game, it was utterly reliable and I never had a problem. When I was laid off and had to economize, I discontinued my service for a bit. 6 mos. later I was back to work and restarted my service and the problems began. Immediately I started getting disconnected randomly (intermittent sink) and often. I would dial the number for technical support and of course by the time I had run the gauntlet of questions "press this, press that, did you try restarting?", the thing had come back up.

I spoke to customer service 5 times only to be told to restart my modem and computer... as if I hadn't already done this 100 times with no results. In addition, every time I got someone in an Indian or Pakistani outsource location who didn't seem to be able to do anything more than tell me to restart. One of them connected remotely to my computer, turned off my firewall, disabled my virus protection, reset my home page and search engines to the Verizon site (I'm sure that really affected my drop rate) and whom I literally watched searching the web for "speed optimizer" tests when they didn't seem to be able to get the Verizon one to work.

I explained 10 times, not kidding, that it wasn't the speed. It was the fact that it DCed AND that it wasn't my router, comp, etc. because the DSL light was flashing meaning it was losing connection with the DSL service. Finally I hung up frustrated.

5 more days of interrupted work and I messed up and hit the wrong number during business hours and got connected to billing. They transferred me directly to an American system where an extremely nice fellow listened to what I had done so far without having to run the snotty computer voice gauntlet, told me straight out that restarting my comp, etc. would do nothing since it was in the modem - DSL station portion of the connection and who ran several tests.

He opened a ticket concluding there was something going on. Before the Verizon employees jump out and scream foul, I had prior to calling changed the jack to modem cord in case that was it, tried a different phone jack to make sure that wasn't it. Reset everything a million times, moved it to a room with the only electrical device being the overhead bulb... literally everything. The fellow who spoke like he actually understood it opened the ticket and said within 48 hours the problem would either be resolved or I would have an appointment for someone to come out to my home to look further into the line issue.

I received a computer generated call to my home number (during the hours I had listed as work and given that number) on my voicemail. The message ate most of the message and I was still having the problem so I started over with CS. I got connected to Pakistan again and explained to 3 different agents that all I wanted them to do was look up the disposition of the now closed ticket and tell me what they had found. "Well... we first have to run a 5 minute test of your line to see... well, it's responding perfectly, you have no problem... it went down again, hmmm... okay it looks good now".

Finally I lost it and said "Listen, this is what I want you to do. All I want you to do and I want you to do it right blessed now! Just tell me what the techs found out." An honest 3 hours into this he finally said they had detected a problem with the line from the street and it had been repaired and my service should be fine now. I sit here now, internet having gone down twice since I started typing this, waiting for his 1/2 hour "line observation and return call". I swear, I'm starting to wonder if it's not just a throttling of bandwidth issue.

This seems to happen too conveniently and suddenly given my past positive experiences with this service to suddenly have problems repeatedly. Is anyone else having the same issues suddenly? How about after changing to the "faster" internet from the standard DSL (I was talked into it when I restarted my service)? I've spoken to several people in my area who have this service. 2 of them switched to the higher speed service and are having the same, exact problem when they had none before. Hell, we are still using the same modems, for Pete's sake!

MARYLAND -- Recently I had called Verizon to request my phone service and internet service to be split. I wanted DSL service to continue and phone service to be disconnected. This is called Dry loop service, which according to the tech guys and their website they offer in my area no less. I was transferred around for 45 minutes and then told that I was on the line with the right person to help me with my issue. I was given all kinds of bogus information about what they offered and how convenient it would be. I was told fees and asked for my credit card information for billing and everything that would be more convenient for them, and offer me, the customer nothing.

I was told I was in good hands. I was apologized to for being transferred all over and thanked sooo much for being a continued customer. About a week later my internet service was involuntarily interrupted. Why? I'm still being told there was a technical issue. However, the real issue was not technical at all. Instead it was clearly a lack of intelligence, lack of training and severe cases of pathological liars on the prowl. I have been back and forth with these morons for two weeks using neighbors' phones and payphones to try to rectify the situation. I am still waiting for my service to be restored.

I have talked to at least 3 people a day and been on the phone in total for no less than 1 hour and 15 minutes each time. I was even told to stay in my home one day from 8 am to 5 pm to wait for a technician that of course never showed up. When I called to find out what exactly the issue was and why I never saw anyone, I was again put on hold. Everybody that has to relate to the public talks with an accent that no one can understand and all they really do is repeat themselves and ask the same questions different ways. Like "hello" no I do not have a number that you can contact me back at, because you dumb ** you cut the phone off.

You obviously don't have to be a rocket scientist or have any knowledge of your duties to work there. Then I was so frustrated and tired to talking to people who really were not getting it. I asked to speak to a supervisor or manager and Mr. **, yeah that was the name of the one I spoke to. He was just as dense and more of a liar than the rest. I was told that since I didn't have phone service anymore and no other way except email to get to me, he would contact me via email within 24 hours letting me know the status of the decision to expedite my service date. Guess what, it never happened, no email, no service.

What are they doing. I tell you what they are trying to cover their own ** by stalling until the 15th of September, when Fios comes to my area. Why because the dry loop. They were offering cannot be done until then. Did they tell me that, NO! Did anyone fess us and say “Well Ms. if you want this service it cannot be up and running until mid September”, NO! So here I am a single work at home month who has lost income each and every day that my service has been down. Am I being offered any type of compensation, NO! Did anyone say “Well here is an alternative until, because we messed up”, NO!!

So let's recap... I was promised a service two and a half weeks ago that I never got. I was given the run around, lied to, transferred profusely from sales to tech support to customer service, spoke to managers, technicians, superior clucks and some dumb ** and still have no internet and no phone service. 'Verizon' the main telecommunication service provider in the North Eastern United States.

A major cellphone provider and internet service provider especially here in Maryland. They obviously hire whoever walks in the door and train them to give misinformation and no compensation. They do not have to take responsibility for anything that they do but I guarantee you, when that bill comes guess who has to be responsible enough to pay it and on-time at that. Had I been properly informed the first time I would never had cut off my phone service or changed my internet service until the proper date that it would be available in my area. How simple could that be.

Thanks Verizon for showing me just how lackadaisical, irresponsible and fluent in the world of dumb ** you really are. One thing I know for sure, when the bill is due, I will stall you for about 2 1/2 weeks and let's see how you appreciate that.