Verizon Wake Up and revamp your repair procedures and your equipment!
MANCHESTER, MARYLAND -- Verizon Residential Phone Service and DSL line connectivity on a whole is HORRIBLE, HORRIBLE, HORRIBLE. This year alone we have been without residential phone service twice, each time for 5-7 days each time. That means no phone call, either in or out, and no DSL line connection. I work from home and use my computer all day, and Verizon is aware of this, and still I have no kind of priority. We even have the wire protection and repair line protection which we pay for through Verizon, but I still cannot get them to fix the phone lines any faster. Each time the trouble has been with the outside lines and Verizon has stated this to me. On a whole, their service is HORRIBLE, the line clarity is awful, and the products they use -- their phone lines -- need to be updated or replaced. On talking with a supervisor, begging to get a sooner appointment time than 10 days from now, I asked her to explain what is happening to the wiring -- do they hire untrained people, because this time they are saying that my lines are crossed, and I didn't cross them. She encountered: well, you know the phone lines to your house are very old". I said, "my house is 6 years old". She encountered: "no, the lines coming from the poles to your house". I said: "oh, you mean your lines are old, and should be replaced, but your not going to do it, and I have to suffer each time this happens?" I then asked that if I changed to another carrier, would I be using the same old lines? She said, "no, they would be completely different lines with a different company, but then she stated: "Customers who leave us, always come back!!!" In other words, I take it that they don't care. You pay for repair service, which takes them 7-10 days each event to even look at the problem. Then, they have to fix it, and then you hope and pray it doesn't happen again, but they don't care because they feel "you'll be back". They are really sure of themselves aren't they. You would think we all should be valued customers of Verizon, but we're not. They just don't care about us! Every time I see a Verizon Repair truck in my area, I cringe because I know my lines are going to be messed within some way, and I will probably be without phone service any minute now. They want you to take out insurance on your part of the phone lines, but they are not fixing or updating their own lines. My DSL line is down A LOT. I cannot think of one full month of Verizon phone service that something didn't happen -- from phones not ringing, to us receiving a lot of wrong numbers who swear they are dialing right, to static in the lines, to phone calls being dropped, to HAVING NO SERVICE AT ALL. VERIZON WAKE UP! We're not always going to be your customers. You can be replaced, and will be. I just can't take this anymore. On our bill, Verizon wants us to refer friends at $50.00 each if they sign up for phone service -- I wouldn't refer my worst enemy, if I had one. It would be cruel and unusual punishment. They think they are doing me a favor by not charging me for my usual services while I have no service and they think that giving me a credit is fair and sufficient. Verizon better wake up soon and take care of their customers.