Triple Freedom - Triple Frustration!
NEW JERSEY -- I had the horror of ordering the Verizon Triple Freedom Plan (phone-internet-Direct TV) for my home. According to the advertisements, I was supposed to receive one bill for all three services (approximately $108 per month with taxes). Well, I have received, in one month, separate bills for Direct TV and Verizon. I was advised by both companies NOT to pay those bills, as they would be consolidated to one bill. Now I am receiving shutoff notices from both companies. I've only had the account for six weeks and I truly regret switching from Optimum online! Oh, and not only am I receiving separate bills, I am also being charged full price as if they were separately ordered! So, my total charges are nearly $350! Now, I'm being told that they only way that my bills can be consolidated is if I pay the full amount of both bills, and THEN, in a few billing cycles, my bills should be consolidated. WTF???? Has anyone else had this experience?
Where can the little old residential consumer find RECOURSE????