BETHESDA, MARYLAND -- Completely uncoordinated company. Porting my phone number took 3 weeks and resulted in loss in business. Prior provider Starpower was not contacted by Verizon during these 3 weeks. It took many calls (hours) to customer service and giving my authorization a few times to have my number back. Technician who eventually came (the customer service representative last contacted told me it had to be a problem inside my house) said that it should have been resolved long ago by a simple phone call.
Pricing: My bill is much higher than the ads in press and mail and higher than the print out by salesperson to estimate what it would be. It does not reflect discounts advertised and promised yet later by representatives to "compensate" me. Employee at billing and his supervisor basically said that I just had to pay my bill.
HILLSBOROUGH, NEW JERSEY -- I order Verizon Bundle (TV, Internet, Phone) for 99.99 with rebate of laptop. The TV and phone connect in next few days but internet is intentionally about one month later. After many times of calling to complain about internet, customer service modified my initial order and later (after 2 months of service), I figured out the new order dropped my give-away laptop.
I feel Verizon is cheating on customers to not provide all services at the same time and all reps always want to sign you with new order to get their credit of sales. Every time you called to complain the service, you expect to spend 2-3 hours. They switch you many different reps and nobody could explain their bill. Yes, they have technology to make the noise on voice transmission when I was on hold waiting for the reps come over for help when I was on the phone too long (3 hours) with customer service. I am thinking to cut service and do business with another company even I have to pay the fine. Lesson: You need to ask in writing the service you ordered to save your time.
NEW JERSEY -- The Triple Play Package that Verizon offers is a rip off - they tell you it's a certain price but when the bill comes, it's double the amount, not to mention you get your TV through DirecTV. And what they also fail to mention is that if you decide to cancel their crappy service, you have to pay a cancellation fee from Verizon of $150. But here's the kicker: you also have to pay a cancellation fee from DirecTV of 20 dollars a day for whatever is left on the contract with Verizon and since we only had the service for 2 months, it is $400.00 to cancel.
BERMUDA DUNES, CALIFORNIA -- We moved from CA to NJ. We had FiOS in both states. Verizon CA failed to deliver our last bill (or it arrived after we moved and mysteriously wasn't forwarded with the rest of our mail). We are now applying for a home loan. The bank tells us my wife's credit score is low because of this manufactured late payment report arising from Verizon CA. The bank has raised our interest rate, on a 30-year fixed loan, by half a percentage point in reliance on credit scores from three agencies, all showing this alleged late payment to Verizon.
Verizon CA told me over the phone that the situation will last for seven years. They freely admit the account was paid in full. Yes, this is happening to us so I am biased. But please notice that this particular Verizon service failure is of the size and scale that can do serious harm to the economy (we may not buy now). If you're thinking of making any lifetime investments or that your credit score is safe, stay far, far away from Verizon. We are proof.
PHILADELPHIA, PENNSYLVANIA -- Dear fellow citizens: I ordered Triple Freedom for an advertised price of $99.99 and it was advertised to come in one convenient bill. I just received the phone portion of the bill, and there is nothing about the TV or internet portion of the bill. So I called and my first month's bill for everything is $227.00. The customer service representative that I was able to talk to after waiting on an automated phone for an hour informed me that the extra $127.00 was for taxes and surcharges. So in the end, please understand if you get Triple Freedom, it will be expensive and you will not have it in one bill, plus Verizon will over charge you. Think twice about Triple Freedom.
SCRANTON, PENNSYLVANIA -- Verizon is an absolutely amazing company! My family and I have had them for years and the prices are very competitive. I read all of these reviews about people not being happy with their services, however I have had the Triple Bundle with phone, internet, and DirecTV for about 3 years now and have not had a problem with anything! My first bill that I ever got from them was kind of high, however, the representative did tell me it would be that way because of my bill date or something.
The following month was exactly what they told me, $99 plus tax, and for the next couple of years it was the same way. While my neighbors with Comcast were experiencing ridiculous increases in their Triple Bundles, I was enjoying the $99 dollar price with Verizon. Their employees are committed to letting us know the latest promotions. The people that are complaining are just not asking enough questions or listening. Maybe if they would take the time to listen, they would understand and be happy.
CONVOY, OHIO -- Verizon bundles is one hell of a scam. We made our first mistake by ordering the bundled deal online. Even though we were accepted and approved for the triple deal of phone service, high-speed internet, and DirecTV for the price of $117.00 a month, once the phone was connected we were told we could not get high-speed internet. After many calls to Verizon and to DirecTV, we are still waiting, after two months, for the phone and the DirecTV to be bundled.
After all the extra fees, we are paying a ridiculous price for both the phone and TV. This is an outright scam. Once you agree to a bundled price, Verizon totally ignores the deal and charges you whatever they want. DirecTV does too, our one-year agreement has now become a two-year agreement. I hold both companies responsible, but feel that Verizon is the one offering the bundle and should hold up their end of the deal. If we are not bundled by the next month, I will consider the contract void and look for another phone company even if I must go cellular. I will also contact the Attorney Generals' office.
My husband I I bought our first house, and we had Comcast, which was not bad. However, I saw a commercial saying Verizon would give me a free TV if I switched. I switched, THEN they told me I "didn't qualify" for the TV because of our location (outskirts of DC), so they offered me a camcorder instead, so I was like "fine, I'll take it". After NUMEROUS other mishaps (no one ever showing up to turn on our phone, charging us extra fees, etc.) they took $10 off a month for all the trouble.
When I called to see where the hell my camcorder was (13 calls, no joke) they told me that no two offers could be combined (apparently, when I accepted my 10/month off my bill, I was "disqualified" from getting my camcorder). That is not the worst of it. EVERY time I call there, they lie to me, switch me around to different departments and nothing EVER gets done the first time. EVER. Once I took off a day of work to meet the Verizon guy, and he never showed up, never called to say he wasn't coming. When I called the local office, I was told that "they don't have to tell me when they are cancelling an appointment".
I HATE VERIZON - switching to them is the worst mistake I have ever made. They are INFURIATING and they definitely take advantage of their customers. I would recommend no one use Verizon unless they are looking to up their blood pressure.
LAUREL, MARYLAND -- I have been with Verizon for a total of 4 whole months and I am now getting rid of them. They have been nothing but a problem from day one. I am not the type to complain at the drop of a hat, actually I have never sent or written a complaint in my 46 years, but this is just unbelievable.
They over-billed me from day one and never got the right amount. They double billed me one month and swore that was correct. They charged me a fee for a phone I never owned and ended up sending it to a collection agency. Their phone system was designed by a sadist. it's one of those where a nice computer voice comes on and asks dozens of questions many repeats and never does manage to get you to the correct place. The customer service people are polite and friendly and promise the moon but never deliver. I have never in all my years had to deal with a company that has such horrendous customer service.
PITTSBURGH, PENNSYLVANIA -- If you receive an offer from Verizon that looks too good to be true, it is. In July 2007, I received a letter from Verizon offering a Triple Freedom package: phone, internet, and satellite TV service for 89.99 a month for 12 months. I called Verizon to verify the offer, and my husband and I decided to go with it, as we were fed up with Comcast's high prices.
Installation was set up for July 24th and 25th, and the installer for DirecTV arrived promptly on the 24th. An hour later I had satellite TV, which I actually like better than Comcast cable. However, Verizon called me to reschedule the installation of my phone service, first pushing the date back to July 27th, then July 30th, then finally to August 2nd, when phone service was installed.
In the meantime, I had already received my installation kit for DSL service, but was told I had to wait (1) until the phone was installed (duh) and then (2) had to wait until Verizon checked my lines to make sure that I could receive DSL. I already knew I could get DSL, as I am only 3 blocks from a Verizon DSL hub, and...my next door neighbor has been a Verizon DSL customer for 3 years. I didn't get the okay for Verizon DSL until August 18th.
Anyway, it seems that with all the delays, somehow my bundled package deal got 'unbundled'. I have so far paid around $450.00 MORE than what I was originally promised. That includes an installation fee for $95.50 from Direct TV, when installation was supposed to be free. I got that bill a week after installation of the satellite service, which tells me that Verizon either unbundled my bill as soon as they pushed back the first installation date, or they never really bundled it at all.
I was told, that for all three services, and with 3 extra TV receivers, my total bill (ONE bill, from Verizon ONLY) would be $105.00 per month, plus the various fees and taxes. Not happening. I get a bill from Verizon for phone and internet, and a bill from DirecTV.
I have called Verizon 6 times in 4 months about this, and they go through all the motions, then we do a conference call to DirecTV, and nothing gets settled. I just got both bills from both companies again, and even though they are showing discounts, the bill is far higher than it should be, and I still want them bundled. I have been told by Verizon that it is DirecTV's fault, and they tell me it is Verizon's fault. The only consistency is that with each call to DirecTV, they tell me that it was Verizon who unbundled my package, not DirecTV.
I have also been told that to get it re-bundled, I need to pay the Direct TV bill down to zero, call Verizon, tell them, so they can send a 'request' DirecTV to re-bundle my package. I've done this. Still not happening. On my last call to DirecTV, I was told by a supervisor to 'cross my fingers, and lets hope that DirecTV okays Verizon's request to 're-bundle' the original offer.
Personally, I hold Verizon responsible, as they are the ones who made the offer, they are the ones who 'unbundled' the package deal, and they are the ones who went after a partnership with DirecTV, so that Verizon could compete with Comcast. To be honest, I am happy with the services I get from Verizon, there's been no problem with phone or internet, and I certainly do NOT miss Comcast's annoying as hell Comcastic ads. I just want what I signed up for.
To pass the time, I have sent letters to local TV consumer reporters, and to the BBB, and the State Attorney General. Not that I don't have better things to do, it's just that I can't be the only person who fell for this and is not getting what we thought we were.