Verizon Triple Freedom Consumer Reviews - Page 3

My husband I I bought our first house, and we had Comcast, which was not bad. However, I saw a commercial saying Verizon would give me a free TV if I switched. I switched, THEN they told me I "didn't qualify" for the TV because of our location (outskirts of DC), so they offered me a camcorder instead, so I was like "fine, I'll take it". After NUMEROUS other mishaps (no one ever showing up to turn on our phone, charging us extra fees, etc.) they took $10 off a month for all the trouble.

When I called to see where the hell my camcorder was (13 calls, no joke) they told me that no two offers could be combined (apparently, when I accepted my 10/month off my bill, I was "disqualified" from getting my camcorder). That is not the worst of it. EVERY time I call there, they lie to me, switch me around to different departments and nothing EVER gets done the first time. EVER. Once I took off a day of work to meet the Verizon guy, and he never showed up, never called to say he wasn't coming. When I called the local office, I was told that "they don't have to tell me when they are cancelling an appointment".

I HATE VERIZON - switching to them is the worst mistake I have ever made. They are INFURIATING and they definitely take advantage of their customers. I would recommend no one use Verizon unless they are looking to up their blood pressure.

LAUREL, MARYLAND -- I have been with Verizon for a total of 4 whole months and I am now getting rid of them. They have been nothing but a problem from day one. I am not the type to complain at the drop of a hat, actually I have never sent or written a complaint in my 46 years, but this is just unbelievable.

They over-billed me from day one and never got the right amount. They double billed me one month and swore that was correct. They charged me a fee for a phone I never owned and ended up sending it to a collection agency. Their phone system was designed by a sadist. it's one of those where a nice computer voice comes on and asks dozens of questions many repeats and never does manage to get you to the correct place. The customer service people are polite and friendly and promise the moon but never deliver. I have never in all my years had to deal with a company that has such horrendous customer service.

NEWARK, NEW JERSEY -- I ordered Verizon's Triple Play in July. I could not get Verizon FiOS in my area so they set me up with DirecTV and it has been a nightmare. DirecTV has charged me each month separately and blamed Verizon. Verizon has blamed DirecTV. Both companies need to work on customer service.

WISCONSIN -- I too subscribed to the wonderful-sounding offer of the Verizon Triple Freedom Plan! STAY AWAY! My bill, according to the advertisement should have been around 110 -- (with the additional TV). When I got the first bill, it was $167.00!!! I could get better deals elsewhere. (See my post regarding the DirecTV service as well). This is not what the advertisement said, this is false advertising and Verizon should be held accountable!