I received a warranty replacement phone, requested on Friday and it was delivered on Monday morning as promised. That is excellent timeline and had some bugs to work out with phone. I called tech support and was connected to a very knowledgeable and professional tech, his name was Stevyn, Stevyn with a y, apologize if name spelling is wrong.
Anyways, we as the consumer always dread the tech support part but as a former site director for a call center over 300 employees, this young man took me, the consumer from upset not mad, as I understand the process. But this gentleman took the time to go into my phone and correct all the issues - as we use to say: 'one and done'. He actually made it a pleasure to make the call. He was very professional, kind and understanding and made sure all of my issues were resolved in such a pleasant and awesome manner, that I feel he deserves some recognition as a true tech supporter.
I have been with Verizon when they were formally Alltel and I will also say Verizon has the best coverage hands up in the United States. If I were still a site director as now retired, this young man could work for me anytime. He defines the "true" in true customer service. I hope Verizon takes a moment to recognize this man's work and talent.
Kudos to an excellent young man's dedication to his job and demeanor to his customers. I will close with a job well done again - one and done. Thank you sir for your help! A customer here for life!
CINCINNATI, OHIO -- 9040 Union Cemetery Rd., Cincinnati, OH 45249. Representative - ** (didn't catch last name). Recently we had to replace a cell phone (one of four on our account), previously it had unlimited data. We were sold the 'Edge' program and told our bill would be significantly cheaper but would have to go to limited data. What a rip-off, now we have limited data and the bill was more expensive. Will be switching to AT&T. If you deal with these people, get everything in writing and don't let them talk you in to these programs - it is simply a rip off.
OMAHA, NEBRASKA -- I returned a Verizon Wireless broadband device within 3 days. I paid the restocking fee of $35 and closed the account. A month later I received a phone message stating that I owed $158.29. I called several numbers before I reached someone I could talk to. I was on the phone for 2 hours.
They made a mistake but said I owe them $4 for the 3 days that I had the device. I never received a bill in the mail or an email stating that the account was still open. I did keep my receipt and asked them if I would receive a confirmation. They said no because I didn't need one since the account was closed. I asked them to send one anyhow. They said they would, but of course never did.
MONETT, MISSOURI -- Called Monett Verizon Wireless because I had been on hold with Verizon for 2 hours. Talked to a sales representative in the store. I have to say in 40 years of doing business the gentleman was rude, disrespectful and gave me inaccurate information. Jonathan told me my order had been canceled, not true. I ask to speak to a manager, he said he was the manager - not true. Jonathan told me that was nothing he could do for me, not true. I told him I had been a loyal $200 plus a month customer for 10 years. He basically told me he could care less if I was a customer or not.
Called back, spoke with Travis (store manager) same cocky attitude as Jonathan. Now I know where the training comes from. Ask to speak to the district manager. Travis explained that I just want to get Jonathan in trouble. Very non-professional. I explained the following my business has and I could share with my captive audience via social media. Travis explain to me I was making threats because I did not get my way. Very strange as we placed a order for new phones and the order was not showing as received. What would I want other than the merchandise I purchased.
In addition, the last two purchases I paid full price for both of my phones $600.00 each. I told Travis the call was being recorded then the back peddling began. How does Verizon stay in business treating their customers this way? I still have no district manager's name. I think of people who deal with their unprofessional and don't voice it. Let this story be heard.
HEATH, OHIO -- I was at the Heath, Ohio Verizon store and have never in my life had worse service. I've usually had good luck with Verizon but the employees were so rude and not helpful in any way. I had just purchased a new iPhone 5s and one of the expensive Zagg screen protector and two days later realized I did not receive the back protector so I took it back in asking for a back. They ripped my front screen protector off, handed me a new package and that was it.
I asked if anyone could put it on for me and they told me "absolutely not no one was qualified to do that" and that they had already gone above and beyond for returning it. When it was their fault in the first place. Also it was a total lie about no one being qualified to put it on. They just did not want to deal with it. Complete disrespect and worst experience ever. Very disappointed.
BROOKLYN OR NYC, NEW YORK -- Someone went into a Verizon Wireless Office and opened up an account using my SS #. 2 weeks later I get a bill from Verizon for over 500 dollars. The bill had the wrong address and city, but I got the bill because the zip code and my name was right. I called up the fraud the dept and I sent them a police report and the bills and they immediately shut down the account. After they shut down the account they sent me a new bill for over 2000 dollars for early termination for 4 different phone lines.
I called them up and they told me they did not think the police report was sufficient enough. They told me I am responsible for the total bill even though the address and the city don't match up to where I live and they won't give me where the phones were purchased, only saying they think it was either NYC or Brooklyn. Now they put me in collection and Chase has closed down all my credit cards and my credit score has dropped dramatically. This company is disgusting and I have always been with AT&T. Any company that does not check for Identification in a store and just let's you open up accounts does not sound right to me. Watch out for Verizon Wireless and their practices.
I have been a loyal customer of Verizon Wireless for more than 10 years. Last night I called in to Customer Service to request an early upgrade for a line that was eligible in the next thirty days. The representative placed me on hold and returned saying that she had spoken to a supervisor and the upgrade was approved. She stated I could visit a local Verizon Wireless store to upgrade the phone within 24 hours.
I went to Verizon today waiting thirty minutes for a representative to be available. Picked out the phone and accessories, then learned that the representative only noted the account for a request and not approval for the upgrade. I called Verizon Customer Care again and was told the same thing that the representative only noted that I called to request the upgrade. They stated they needed to review the call from the previous night.
This not only has wasted a lot of my time, but it was embarrassing to have to tell the representative helping that I was not approved when I stated that I was. If you request an upgrade and it is approved, call back and make sure the representative actually did their job and noted your account. The contract is up on February 3rd and will be terminated at that time. Losing a customer that has been loyal for over 10 years over a thirty day early upgrade period doesn't make sense.
I have been a Verizon Wireless customer for over 10 years now. I was overcharged for my account so I decided to pay it in full, and this led me to disconnect my line with them. During the cancellation process I was overcharged and was charged the termination fee. Their excuse was that I was under contract even though I never consented to a new contract. I was on the phone multiple times for over 1.5 hours each phone call trying to figure this out and tell them my side. I would not recommend Verizon to anyone, especially family members. So much for them appreciating customer loyalty... they don't care.
SANTA ROSA, CALIFORNIA -- I am contacting you to issue a complaint and a demand for damages due to business loss caused by a service interruption which began on 02/07/2013 and has not been resolved to date. I run a home based business providing federal contracting guidance, training and mentoring to Veteran, Service Disabled Veteran, Hub Zone, Minority, Native American and Women-owned firms.
I contacted your customer service technical support early Thursday morning, 3/ /2013 to report a problem with our wireless Jet-Pak Hot Spot and they determined that my Jet Pak unit was defective or malfunctioning. At Verizon's store representatives direction I traveled into Santa Rosa, California to the Verizon store where I purchased the unit. I was told that the card for the unit was defective and they replaced it. I tested it in the store before I departed and it worked, however I told the store representative that I reside in an area where Verizon promises at least 3G and a strong signal and I have had neither.
Upon returning home the unit still would not operate properly. It would find a signal and on and off but when I could get online the speed was so slow I could not read e-mail, perform my business required internet searches or other internet related business needs.
The next day I returned to the store again at the direction of Verizon's store representative who said he would provide a new unit. When I arrived I was now told that Verizon was working on towers in my area and that there would be intermittent service for 1 week and “intermittent service” turned out to be almost zero service which has caused damages to my business. My promised Verizon service has not been sufficient to perform my required daily work and as a result I have lost many hours of productivity and most likely customers that I cannot replace.
I pay Verizon a large monthly fee for this service and I have a right to expect it to function as promised. I was also never called, e-mailed, or contacted in any manner about service interruptions. Had you contacted me I would have been able to possibly make arrangements to mitigate the extensive damage and hardship this has placed on my small business but unfortunately you did not make any attempt to do so. I have a list of damages/losses which I trust can be settled without litigation. If not, I am fully prepared to do so as I have clients that will represent my business pro bono.
For a period of (5) days I was unable to perform my required daily research, communication, and business development activities. I average $7,000.00 per month in my business working 20 days. The 5 days I was not able to operate has cost my business $1,750.00, please see the invoice. If payment has not been made to my firm within thirty business days, or you do not respond within 30 days I will file suit, and file a complaint with the Federal Trade Commission. One thing not mentioned in this is their bait & switch scams they employ against unsuspecting consumers and I think it is high time for a class action suit against these despots.
BASKING RIDGE, NEW JERSEY -- I bought an iPhone 5 and car charger from Verizon Wireless. The cable for the iPhone would not fit in the car charger, so I returned the charger. A week later, the keyboard on my iPhone would not work. Verizon billed my credit card for the new iPhone. I sent the old one back to them. When they received it, they credited my card. But, I had still not received the credit for the car charger. I called Verizon and they said they would “try” to get the issue resolved. I ended up talking to their executive customer service department and still had to hassle with them. In the end, after a week of feuding with them, they finally credited my card.
With the first iPhone 5, I could easily drag and drop files easily from “My Computer” on my computer to the storage folder of my iPhone. On the second iPhone they sent me, I could not do this. It kept giving me a void sign. I called Verizon technical support, but they could not figure out what to do. I called Apple technical support. After a very long time on the phone, the Apple agent said she would e-mail me later.
Right after we got off the phone, she e-mailed me saying, “Hi, here is your case number for your call today. I have checked with my senior adviser and was told that when you upload the pictures to the computer you can then drag and drop. But the new version of iTunes and Icloud will not allow you to drag and drop.” My issue has nothing to do with iTunes or icloud at all! I do not want to sync my data. I just want to drag and drop a few files.
I called Verizon again. They said they'd send me a new phone. She said their system showed the first iPhone had not been returned yet (even though she confirmed that it had been returned). She said to wait a few days for their computer to allow them to send me a new phone. I said I wasn't willing to wait. She said she would call me back the next day, which she did not do.
I contacted Verizon's executive customer service. The agent, Jeff, said they would make an “exception” and send me out a new phone. How is sending me what I paid for—a working iPhone 5—making an exception? He said they would just need my credit card number. I refused to provide it after all of the hassle to get them to credit me for a simple car charger.
I e-mailed Apple again about the defect. Their response was to simply provide a link to the product manual. So, if you contact Apple about a defective product, their response is to give you the manual and send you on your way. After Verizon and Apple's lack of service, I do not feel comfortable being locked in with a two-year agreement. I should be charging Verizon $20/hour for my time!