Absolutely Intolerable To Work With The Customer
HICKORY, NORTH CAROLINA -- This company is getting away with absolute greed and feel it is very acceptable to provide poor customer service to anyone! I have had it!!! Anyone reading this review should know that the fcc has a solution to their blatent ignorance to persons with disabilities. Section 255 addresses all issues they are in violation of when I dealt them for over 4-months. I currently have files a complaint with consumer complaint bureau; federal communication commission; and the Americans with disability. Section 255 from the fcc shows that they have broken many violations toward myself, and I know I am not alone. It is time that we stand up to these cell phone companies and stop the crimes they are committing to the public. The banks were scrutinized for "nikle-and-dimeing" the public to death. Why do these cell phone providers feel and are treated as though they are untouchable. I am tired of Bing dumped on. Join in if you feel the same.
I will give you additional information. I purchased a prepay phone (samsung Intensity II) in October 2011. This phone became my biggest nightmare and so did Verizon Wireless. 1) they e-mail me that they have taken $50 directly out of my account . . . my bank tells me they are taking $53+ out of my banking account. 2) The phone would not store contacts/scrambled all information within the phone/web access was not entirely available, there is more. Verizon store continued to replace the samsung at least 3-times because they could see it was not working properly. Each time the phone was replaced, the last issues (web, contacts, etc.) continued! To make it worse, each replaced phone BROUGHT ITS OWN DIFFERENT PROBLEMS. 3) Verizon customer support told me to take the phone to Hickory, NC on US-70 SE store location to have the phone SHOCKED. I did that and when the tech shocked the phone, it DID NOT REGISTER. I went home to await a shipment of the same phone, and one week later I went back to Hickory to pick it up. Phone was again defective. Again I returned to the store, they wanted to give me ANOTHER PHONE!! 4) I reset, with customer service guiding me, the phone 5-times to factory specs. Still no good. SAME FRICKING problems multiplied. 5) I tried to reach Verizon to place a complaint. Good luck with that. I called customer service and wanted the corporate phone number. Their response was "it is unusual that no one has the coporate telephone number, only the address. I HAVE PHONE NUMBERS WHERE THEY TRIED TO CONTACT ME, LEFT A MESSAGE. I DIALED THE SAME NUMBER BACK . . SAME DAY . . PHONE IS DISCONNECTED. FINDING THESE PEOPLE IS LIKE RUNNING AFTER YOUR OWN TAIL, FOR GOD SAKE. I WILL BE COMPOSING A MORE DETAILED LETTER TO THE FEDERAL COMMUNICATIONS COMMISSION (FCC) AND THEY HAVE INSTRUCTED ME EXACTLY WHAT HAS HAPPENED. The details are so confusing (only because Version makes it that way) it is hard to quickly update you via this site, for now. I will post my letter so that anyone interested can get the entire story, sequentially. I have 30-pages of day-to-day notes that I must compile into a time-line. I have all names, phone numbers, responses. I locked the limited calls I received from Verizon on my phone, this will come in handy. Pull up the FCC Article 255 via email@example.com Their violations toward me are very specific to me and may be to some of you reading this. The end result that Verizon Wireless decided was to replace my phone (a band new Intensity II) with a refurbished (LG Vn 250). Not comporable in so many ways! They shoved the phone in my hand (LITERALLY), RUDELY TOLD me to leave the store and never gave me the owners manual, the correct charging cord for this phone . . . not even a box! I am not one of their priority customers because I am a prepay customer. They have my money when I bought the phone AND if I do not pay the $50 (oopps . . .the $53), big deal. THey want to sell the better phones ranging from $400 - $700, 2-year contracts, all the bells and whistles they can shove down the customers throat, and all cell phone companies will charge you an outrageous monthly fee with, as you know, HUGE CANCELLATION FEES FOR EARLY TERMINATION OF THE CONTRACT. If you do not comply, you are sent to collections. Again, there was a tremendous amount of focus and energy put into crucifying the Banks, WHY DO THE WIRELESS COMPANIES HAS PRIVILIDGES TO RIP OFF THE PUBLIC IN ANY WAY THEY PLEASE! As this situation continues to evolve, I hope you will continue to read my updates. Washington, DC needs to receive your input if you are experiencing any problems, or compliments.