MONETT, MISSOURI -- Called Monett Verizon Wireless because I had been on hold with Verizon for 2 hours. Talked to a sales representative in the store. I have to say in 40 years of doing business the gentleman was rude, disrespectful and gave me inaccurate information. Jonathan told me my order had been canceled, not true. I ask to speak to a manager, he said he was the manager - not true. Jonathan told me that was nothing he could do for me, not true. I told him I had been a loyal $200 plus a month customer for 10 years. He basically told me he could care less if I was a customer or not.
Called back, spoke with Travis (store manager) same cocky attitude as Jonathan. Now I know where the training comes from. Ask to speak to the district manager. Travis explained that I just want to get Jonathan in trouble. Very non-professional. I explained the following my business has and I could share with my captive audience via social media. Travis explain to me I was making threats because I did not get my way. Very strange as we placed a order for new phones and the order was not showing as received. What would I want other than the merchandise I purchased.
In addition, the last two purchases I paid full price for both of my phones $600.00 each. I told Travis the call was being recorded then the back peddling began. How does Verizon stay in business treating their customers this way? I still have no district manager's name. I think of people who deal with their unprofessional and don't voice it. Let this story be heard.
HEATH, OHIO -- I was at the Heath, Ohio Verizon store and have never in my life had worse service. I've usually had good luck with Verizon but the employees were so rude and not helpful in any way. I had just purchased a new iPhone 5s and one of the expensive Zagg screen protector and two days later realized I did not receive the back protector so I took it back in asking for a back. They ripped my front screen protector off, handed me a new package and that was it.
I asked if anyone could put it on for me and they told me "absolutely not no one was qualified to do that" and that they had already gone above and beyond for returning it. When it was their fault in the first place. Also it was a total lie about no one being qualified to put it on. They just did not want to deal with it. Complete disrespect and worst experience ever. Very disappointed.
BROOKLYN OR NYC, NEW YORK -- Someone went into a Verizon Wireless Office and opened up an account using my SS #. 2 weeks later I get a bill from Verizon for over 500 dollars. The bill had the wrong address and city, but I got the bill because the zip code and my name was right. I called up the fraud the dept and I sent them a police report and the bills and they immediately shut down the account. After they shut down the account they sent me a new bill for over 2000 dollars for early termination for 4 different phone lines.
I called them up and they told me they did not think the police report was sufficient enough. They told me I am responsible for the total bill even though the address and the city don't match up to where I live and they won't give me where the phones were purchased, only saying they think it was either NYC or Brooklyn. Now they put me in collection and Chase has closed down all my credit cards and my credit score has dropped dramatically. This company is disgusting and I have always been with AT&T. Any company that does not check for Identification in a store and just let's you open up accounts does not sound right to me. Watch out for Verizon Wireless and their practices.
I have been a loyal customer of Verizon Wireless for more than 10 years. Last night I called in to Customer Service to request an early upgrade for a line that was eligible in the next thirty days. The representative placed me on hold and returned saying that she had spoken to a supervisor and the upgrade was approved. She stated I could visit a local Verizon Wireless store to upgrade the phone within 24 hours.
I went to Verizon today waiting thirty minutes for a representative to be available. Picked out the phone and accessories, then learned that the representative only noted the account for a request and not approval for the upgrade. I called Verizon Customer Care again and was told the same thing that the representative only noted that I called to request the upgrade. They stated they needed to review the call from the previous night.
This not only has wasted a lot of my time, but it was embarrassing to have to tell the representative helping that I was not approved when I stated that I was. If you request an upgrade and it is approved, call back and make sure the representative actually did their job and noted your account. The contract is up on February 3rd and will be terminated at that time. Losing a customer that has been loyal for over 10 years over a thirty day early upgrade period doesn't make sense.
I have been a Verizon Wireless customer for over 10 years now. I was overcharged for my account so I decided to pay it in full, and this led me to disconnect my line with them. During the cancellation process I was overcharged and was charged the termination fee. Their excuse was that I was under contract even though I never consented to a new contract. I was on the phone multiple times for over 1.5 hours each phone call trying to figure this out and tell them my side. I would not recommend Verizon to anyone, especially family members. So much for them appreciating customer loyalty... they don't care.
I was told by the store that I could buy their JetPack to get 2gb of wireless on the go for $30.00 added to our present bill. Then, when I stood for approximately 45 minutes to an 1 hour, I was told that I could only get it if I was willing to go for 5 gbytes for $50.00. Since we will never use more than 2 gbytes I do not want to pay an extra $20.00 per month. So, I have been trying other options such as a bundle with Comcast. But, since we already have a bundle with Comcast we cannot qualify for that so tried the pre-pay.
After holding on our home phone for an hour and 19 minutes tried my cell phone and FINALLY after a considerable length of time albeit not as long as the land line I was finally told that my Apple iPad 4 would not support prepay. Do I have to go to another carrier to get wireless on the go for the Apple iPad when we travel? At this point I just need an answer as I am willing to change wireless anyway after experiencing such poor customer service with Verizon.
VIRGINIA -- Last year, my son wanted to take his phone number from our Family Share plan and get his own contract with Verizon. He was told by a representative in the store that I must come with him to give my permission for his line to be removed from our family share plan. I went with to two different stores. At the first store, they were very quick to prance out the new Samsung phone to him and repeatedly tell him that there was no problem keeping his phone number and getting his own plan.
To my way of thinking, this transaction should have been treated like someone walking in off the street and saying they want to buy a phone and get service for it. When you go to by a phone, the price is always adjusted by the fact that you are going under contract for service.
Well, what ACTUALLY HAPPENED is that the inept representative in the store treated the transaction as a device upgrade. Here's the problem with that. My son's phone was not eligible for an upgrade so instead, they upgraded a third phone that was on my plan (on an inactive flip phone that I was waiting for the contract to expire on). So now, I'm under contract to Verizon until 2014 on a phone number that I don't use with a phone that doesn't exist. Oh, and I'm not sure how they managed THIS one... but my debit card got charged for the Samsung device that my son bought, even though the first inept salesperson swiped HIS card for it.
INDIANA -- I've been a Verizon Wireless customer for almost 9 years (the longest commitment I've made to any company in my life). And I was calling their customer service center to clear up a small issue to upgrade my phone now that I'm out of contract.
The first representative I spoke to HUNG UP ON ME when I didn't immediately give my account number (which I have never had to provide before). I called back immediately to report this worker and the next representative put me on hold to "go get a supervisor". After about ten minutes she came back on the line saying all supervisors were busy, so I waited even longer. After another twenty minutes she came back on and said they were still busy and asked me to hold a little longer. Finally I said forget it and hung up. I will be switching to AT&T, Verizon will receive no more of my money!
MELBOURNE, FLORIDA -- First, I was promised a certain price on my monthly bill that slowly but surely is rising every month and has been since I signed up. The salesman lied straight to my face knowing I wouldn't be able to pay what was to come my way just for the sake of his paycheck.
While trying to dispute these bogus charges each and every month they have turned my service off completely several times which in turn charges $17 per line in reconnect fees, how they get away with this on a regular basis I will never know. My fiance recently was laid off from his job and we were put on a 'special' payment plan to keep the service on so he is able to look for another job.
We woke up this morning with no service and when I called customer service this payment plan I've been on doesn't exist and I have to pay almost the entire balance to get it reconnected plus of course that $17 per line reconnection charge.
Every time I speak to a Verizon employee the story is completely different and not one of them have any idea what they're talking about. It's like they just tell you the first thing that pops into their little heads. I'm sure everyone else who has written a review understands but this is ridiculous. All I want is decent service for the price they advertise. How they have gotten away with so much I don't know but I wish I could fix it. All I can say is I will forever boycott Verizon and their products the second my contract has expired and I will tell anyone who will listen to never do business with these people. 'Big business' at its finest.
KERRVILLE, TEXAS -- Verizon in Kerrville, Texas. Worst experience I have ever had with any company! Rude, lies, I was so frustrated in the office I said "Jesus Christ!" A salesman, who was not even helping me popped his little head over the partition and glared at me and said, "Don't take the Lord's name in vain!" His supervisor was the one helping me and heard and saw it all. I asked if she was going to reprimand him and she said "No." Ended up costing us over $200.00 and we only kept the service for less than a week! Anybody dealing with Verizon is a fool! Wish I could give it a minus 1,000.