NJ, NEW JERSEY -- How about this? Dealing with the selling of my house and moving, Verizon Fios Service adds a cancellation fee to move. They said it is their policy. What happened to the days that they would support you when you moved. They don't have service at the location I am moving to. They said I had a contract. I thought big business would help in these cases. I was fooled. Please don't be fooled. If you plan to move, do not get into any contracts with anyone! This is not the way a big company is supposed to work. I understand if I was going to another company, but moving?
TUCSON, ARIZONA -- Where would I begin. The best way it has been described thus far is Verizarape. Lie, cheat, steal to get your money. Rude when and IF they do return a call. How many billions did they just pay out for the towers. Grease up and bend over because as soon as you have a contact that's all you will be doing. In another 6 months they can afford to spend a few more billion of your hard earned money...... I have to laugh when I see a customer representative will try to call to resolve any issues, that would be a first. For both the call and resolving anything.
NEW YORK, NEW YORK -- Once again Verizon has shown me that they have no heart and that customer loyalty means nothing to them. For the second time this week, once with Wireless and now with Fios, Verizon has disappointed me and refused to put the customers interest or desire above their own greed. I can't wait to be done with these contracts finally believe that switching carriers will be well with the inconvenience. I'm so sick of their 'no budge' attitude and impersonal policies. We all feel the same and suffer the same abuse of power, yet nothing ever changes.
Verizon Wireless: My iPhone was stolen 2 months after purchase, and Verizon refused to help me replace it at anything but full price. They suggested I sign up for the insurance post dated, to get it covered, they took my money, then refused payment on the insurance!
Verizon Fios: Verizon sent a letter, ads, and email, offering to continue bundle, before price went up at end of contract, so I agreed, signed contract, at which time they informed me that the 'wording' of their offer actually only offered the bundle not to change, but the small print. The catch was that it was actually the bundle that wouldn't change, not the price. They raised the price $50! It was all a ploy and a scam and just a way to keep me from leaving Verizon by thinking nothing would change.
Then when I called 2 minutes later to complain and say I'd made a mistake, that their offer was misleading, they said that I'd signed the contract and was stuck with it. They were very disagreeable and rude and offered no reward for my 15+ years of loyalty.
MASSACHUSETTS -- I called Verizon today, because I went online to my Verizon Bill Pay page to pay my son's bill, and did not find my son's account there. My son is a minor, so when I bought him his own line last month for his Birthday, I was told he HAD to be under my account. So, why then, is he getting a separate bill under MY account, that I can't access? I am: 1) unable to pay his bill, because it IS NOT under my account (where I am told it should be), and 2) unable to even create a new account for him, as site is saying "you have an account already" when I input his new number in... I am told.
After three hours on the phone talking to people who had no idea what they were talking about, that the original person who took my order made a mistake! Hmmm, you think?? Now, however, no one can rectify it, so I am left with no solution... Very, very frustrating experience with Verizon "customer care" today... Wonder how they'd feel if I provided bad payment information, then directed them through 11 nonexistent accounts? ;-) Anyway, on with my day!
WHITE PLAINS, NEW YORK -- I am getting sick of calling Verizon to sit on hold for 20+ minutes and spend another 10+ explaining the history only to have a "customer retention" representative waste my time. The bottom line is they do not value their customers because they will not extend "discounts" to match offers from their competitors. Why is Verizon taunting what was a perfectly happy customer? They make it hard instead of easy. They are money hungry and that's it.
If any of you Verizon reps who frequent these forums feel up to the challenge and would like to try to resolve this, or if you know a "bundle specialist" that can fix this, please let me know. I am not an angry customer who will scream at you over the phone; I am a frustrated customer who would like to continue the service but Verizon is not making it very easy.
GLENWOOD, MARYLAND -- Back on November 8 2013, I was offered a 2 year price guarantee and I signed up for it with the service starting on 8 November. I received my bill today and notice that there was an increase in the TV portion of the bill. I called Verizon and was told that yes they do see that I placed an order back in November but there must have been a glitch (because I signed up using their website) and the best that they can offer me is the new increased rate.
It didn't matter that I had an order number, a printout of the transaction or even that they could see order that I had agreed to. They would not give me what they promised. Their word is NO GOOD. Their customer service is NO GOOD. I will be leaving Verizon but I bet they charge me for breaking the 2 year agreement that was signed up back in November.
OSHKOSH, WISCONSIN -- I bought an HTC 8 phone under contract from Verizon. The phone had problems right from the start. Personnel at the store and over the phone tried to solve the problems, but couldn't. They sent a replacement which I found out was reconditioned because it had been over 14 days even though they took that time trying to fix the original phone. The replacement has different issues which I have been trying to resolve for almost 10 hours over the phone. They are sending another reconditioned replacement.
I have talked to Verizon customer service, who sent me to HTC, who sent me to Microsoft, who dropped me back to HTC, who took me back to Verizon, who was going to send me back to HTC but the HTC representative was still on the phone. Verizon will not do the right thing and replace with a new phone. I call their Corporate Care and they told me they would have to replace everyone's phone if they did mine which says to me this is a common problem for them.
TAUNTON, MASSACHUSETTS -- I was told by a Verizon representative that the early termination fee of $110 will be waived back in March 2013. They even noticed it on my account but did not keep what they have said. They reported the unpaid fee with the collection agency in Nov 2013. Verizon did not even notified me about the unpaid balance. When I called to find out why they reported it with collection agency they bounced me from department to department and no one knew how to fix the issue. They told me that they see notes on my account to waive the $110 fee but were not able to corrected.
After being on the phone with them for almost 3 hours and two representative which hang up, my issue is still unresolved. I am very disappointing with Verizon that would do something like this to the customers. We have been customers with them for over 10 years.
WESTWOOD ETC., NEW JERSEY -- Verizon has absolutely no concern for employees. Some workers do such an awful job with customers and don't care at all and get away with it. They do not care about their employees as well. The great employees they get rid of for stupid reasons. You are just a number to them despite your work history. Their products are expensive. They continuously go up. I can keep going on and on. Cablevision and Directv or other companies are much better in my opinion.
Verizon has no concern for employees, customers. The management is the worst. If you can avoid using Verizon you should. How can a company not care when they have a worker who put in over 100% into his work and let him go and family ended up losing everything they had? What does that tell you about that company. And they keep all the losers who just don't care, go park somewhere in a parking lot, take 3 hour lunches, do a crappy job with customers just to get job done, and trust me their prices always go up and up. Want to know more?
RIVERSIDE COUNTY, CALIFORNIA -- Hi everyone. I thought I would make it known to all those who are considering Verizon for their home services. I currently think people should know that you will have to sign up for a contract for these services, which is fine, but at the end of my apt lease, I moved to San Diego county and was charged 140.00 early termination fee because I will no longer be using Verizon's services even though I am moving to an area that Verizon does not service.
I was told by Verizon when I signed up that if during my contract period I happen move to an area that they do not provide service, I would not be charged a cancellation fee, however, if I move to an area where Verizon does service and I do not transfer my services, then I will be charged an early termination fee. Well, not true!! Buyer beware!!