RIVERSIDE COUNTY, CALIFORNIA -- Hi everyone. I thought I would make it known to all those who are considering Verizon for their home services. I currently think people should know that you will have to sign up for a contract for these services, which is fine, but at the end of my apt lease, I moved to San Diego county and was charged 140.00 early termination fee because I will no longer be using Verizon's services even though I am moving to an area that Verizon does not service.
I was told by Verizon when I signed up that if during my contract period I happen move to an area that they do not provide service, I would not be charged a cancellation fee, however, if I move to an area where Verizon does service and I do not transfer my services, then I will be charged an early termination fee. Well, not true!! Buyer beware!!
SACRAMENTO, CALIFORNIA -- I paid for rest of my phone bill right before I travel oversea. I called them to cancel my account, they said I have to call them later. I called them later, they refused to cancel my account. They eventually cancel my account after three more months on their own, which added up my phone bills. Now I have to pay them back someday when I can for a phone bill that I never use. Verizon is the worst phone company every. Very pricey and bad service. They screwed up my credit and they're also keeping hundreds of money that I deposits for the damn phone. I hate Verizon.
CAMDEN, NEW JERSEY -- I moved apartments the beginning of this month. I called Verizon to tell them that I moved and my internet wasn't working, and gave them my new address. What they were supposed to have done at this point was do a move order to get the service at my new address. Instead, they sent out a technician, apparently to my old address, but who did not show up regardless.
When I called them about the technician not showing up, they said someone would be out tomorrow. Perhaps that person came because I got a text message saying that the issue was fixed, but if someone did show up, they went to the old address because still no one had noted that I had a new address. Then I called to cancel my service and ended up being on the phone for 2 hours with them. They offered me a substantial discount and said someone would be by the new address in a week to set up the internet. Then I got billed for the full amount anyway, even after they sent me an e-mail saying they were giving me a $27.50 credit.
This led to a 1-hour phone call, where I learned that my address had STILL not been updated, and they told me I'd have to take this charge up with my bank. When I told them I wanted to cancel my service, they mistakenly transferred me to the Business Service line, not the Residential Service line, where I was on hold for 25 minutes to be transferred incorrectly. Then I had to wait 15 minutes for the customer service representative to cancel my move order because this apparently takes 15 minutes. Horrible, terrible customer service and apparently a complete inability to realize what moving means.
BLUE BELL, PENNSYLVANIA -- I am sick and tired of calling Verizon and dealing with customer service. I have called everyday straight for one week and they still haven't fix the issue. It's just fixing a phone line. The service they have is very slow, unfriendly, and rude even. I would rather get a better service with other company!! Verizon need more professional workers.
They should know how to deal with customers and handle the issue right away. Once again I am sick and tired of VERIZON!!! Service sucks!!! And I'm sick of waiting on phone line just to reach customer service and I think it's really rude to just hung up on customer, and transferring my calls to someone else just because they don't know how to handle the issues.
POUGHKEEPSIE, NEW YORK -- Verizon is by far the worst company I have ever dealt with. First they told me to install my internet equipment when I received, which was wrong. I needed to disconnect my cable first. They said they would be out on a certain date and I needed to be here. I took off from work and they never came. They said no, it would be 2 days later. I took off again and didn't need to. They gave me a price and then added all of these extra charges which they never told me about.
Any time I called Customer Service they gave me a different answer and was never able to speak to the person that I spoke to previously. When I asked to speak to a supervisor, they were always busy but would call me back right away. I'm sorry but 24 hours later is not right away. I just had an issue with no phone service. A tech came out on Sat and said he did his part and the office would have to connect.
Today I get a text saying that my issue has been resolved... well it isn't. I still have static on my phone and cannot hear anything. They claim it's on my end. I've done everything I was supposed to - disconnect each phone line, etc. This is their problem and trying to say it is mine and want to send a tech out to my house and charge me a minimum of $90. NO WAY. I hate Verizon... would not recommend them to anyone and would discourage anyone from ever using them.
METRO AREA, MARYLAND -- Called about limited time offer I received. Talked to 4 different people as I had many questions and confirming information because my husband did not want to change our service. The reps were..... Adrienne on 2/15, Michael on 2/19, Shayjuan on 2/21 and Ms. ** on 2/22. The one thing I repeatedly asked about was the $250 Visa card. I was told by all 4 reps that I would automatically receive the card after a 3 month billing cycle. Long story short, because I am the follow-up Queen, I put this on my calendar.
After waiting patiently and not receiving the Visa card, I made a phone call only to be told by 2 different people, I did not get their names as I was too shocked and angry...... "We can/If we send you the Visa card, your monthly bill will increase" and "They (the previous reps) were giving you and blank statement about our Visa card policy". First, how do they know what happened during those conversations? They weren't there, I was the one taking the notes and second, both of them gave me 2 different increase amounts. So, the bottom lines are.... your bill is based on who you talk to, get your discounts up front and check your monthly bills carefully.
SALEM, MASSACHUSETTS -- I cancelled my internet/phone service with Verizon. There was no contract, as I had been with Verizon for over two years. The reasons for canceling were my service stopped abruptly, and I did not want to try to get Verizon to fix it, as my installation process was tortuous and unsatisfactory. When I received my final bill from Verizon, it included advanced service charges.
I call Verizon, and got through right away to someone in billing. I suggested she adjust the amount to what the current ACTUAL charges would be. She suggested subtracting $30 from the bill, and that should be sufficient to compensate for the advanced charge/overcharge. I promptly paid the remainder that day. In the mail yesterday I received a bill from a debt collection agency for the $30. This is Saturday, and so I hope Verizon will do right by me when I contact them on Monday.
WILMINGTON, DELAWARE -- My email account was hacked multiple times despite changing passwords multiple times. I asked to have the account disabled and to replace it with another just for Verizon use. They refused saying it is a "primary" account and they cannot disable "primary" accounts unless I discontinue ALL services and then re-apply with a new contract. INSANE! I just wanted to open a clean account.
The old one is being used to send out thousands of emails to people I don't know and the people I do know are really upset! Not to mention the MAILER-DAEMON emails swamping my account. No help at all for this nightmare. If they cannot disable an email account, how good can their technology really be?
TAMPA, FLORIDA -- I have had a Verizon land line sine GTE became Verizon. At least twice a week Verizon calls pushing Fios internet and cable. They don't understand that I don't have internet or cable and want neither at my home. I once told them that my wife and I were both blind and would need Braille internet and cable. After a long pause I received an apology with a promise to remove me from the call list. They called again the next day.
They are now telling me that unless I let them dig up my yard, drill holes in my house and install electrical equipment in my garage I will no longer be able to use my phone as their new fiber optic system is not compatible with my copper wiring. This is free, but I'm sure there will be a charge to replace my "old" copper phone wiring inside the house. We have 3 cell phones (none are Verizon). After being a customer for many years I can only say Adios Verizon, adieu, hasta la Vista. PS, I am on the do not call registry and since I will no longer be your customer, you better stop calling.
ROCHESTER, MINNESOTA -- I signed up for $30 2G month-to-month for my iPad in Feb 2013 to use on a trip. I cancelled well before the 30 days was up, received Verizon's cancellation verification via email, yet was charged $30 for the next month. When I disputed it, they said I had to contact my credit card company, saying they didn't have my credit card information. Interesting, since they used that same "missing" information to charge me after cancellation.
My credit card company laughed, and said this is a Verizon method of not admitting fault; they could easily have refunded my money without involving the credit card company. Verizon says they'll send an email asking if you want to continue the month-to-month service, however I've usually cancelled on my own before this arrives. Not sure I'll go through the hassle of 2G month-to-month again. Very disappointed in how difficult they made it for me.