Verizon - Page 4

Star Half star Empty star Empty star Empty star
726 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
very poor service - buyer beware
Posted by K2swoofie on 06/13/2004
SARASOTA, FLORIDA -- I moved from Santa Fe NM to Sarasota FL. In advance of my move and before I re-upped my contract, I asked if I could transfer my account. The response was "no problem, no charge". I HAD great reception in NM other than the expected dead zones in remote areas and the mountains. I expected I would receive comparable service when moving to a metropolitan area. Boy was I fooled. Unfortunately, when I changed my service to Sarasota I realized that I was in an area of several blocks that was "problematic" as stated by a Verizon technician. He tried to tweak my phone to pick up service from other towers, but to no avail. Verizon's response was, we're sorry but too bad. They don' guarantee service in any specific area within their network - even if you have moved. If I knew what I knew now I would have never re-upped my contract before I moved. I guess I was stupid to believe that going from a remote area to a metropolitan area that I would at least get equal service. I will probably pay their $175 disconnect fee because my main use of my phone was in my home. As it stands now, EVERY call I make within or around my homes gets dropped. The FCC needs to require that, in the least, cell phone providers put pertinent parts of their contracts in bold print or on a list that you sign off on. And when you move, there should be a period of time when you can cancel your contract just like when you start your contract. Now that I have read all the small print, basically, they have no responsibility to provide you service in any given area, no responsibility for a customer receiving bad or misleading information from their representatives, and little responsibility to credit you for dropped calls. Incidentally, while talking to Verizon customer service the call was dropped two times. Of course the rep called me back and said he was sorry but unfortunately there was nothing he could do.

Read 2 RepliesAdd reply

User Replies:Close comments

Posted by melissa.messner.ni1q on 2004-06-14:
Try going into a local Verizon store (if there is one) and see if the manager can help. This same thing happened to my sister with Cingular Wireless, and they waived the fees because she moved to an area with no service. Perhaps all you need is a new phone with upgrades, the store reps can help with that.
Posted by justUNbelievable on 2004-06-15:
My advice is DO BUSINESS WITH ANYONE BUT VERIZON!!!!!!!!!!!!!!!!!!!!!!!!!!
Close commentsAdd reply

Not following the Fair Debt Collection Practices Act
Posted by on 10/21/2003
ILLINOIS -- I owe verizon some money, however I lost my job and was unable to pay. They turned me over to a collection agency that divulged my bill to my spouse which I was not married when the bill took place. According to the Fair Collections Practices Act of 1996 they can not divulge any information to anyone except the person who incurred the bill. They Alliance One is using bullying, harrassment, degrading the people with how they collect. They are the worst agency I have ever spoke to. I now have a job, but I am not going to pay until I get an apology from them regarding how they do their collection practices.
Read 13 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2003-10-21:
you owe them money! you should be apologizing to the company for making them hire a bill collector. Plus, if you don't pay your bill they will ruin your credit, so it's only to your benefit to pay the bill.
Posted by Anonymous on 2003-10-23:
Sounds to me like you just don't wnat to pay your bill and you are using this as a feeble excuse not to pay.
Posted by Anonymous on 2003-10-26:
Your complaint is with the third party agaency not Verizon. My 3 cents... Pay Verizon and sue the agancy for the FDCPA violation. By the way, the section of the FDCPA that you are referrencing pre-dates 1996.
Posted by Anonymous on 2003-10-26:
I need a new keyboard ......
Posted by Anonymous on 2003-11-07:
this is in regards to your statement on the person that owes Verizon. My son also lost his job and was unable to pay and it was turned over
to National Enterprise Collections. They have called 90 times and insulted members of my family that have nothing to do with this situation. They
are snotty from the very start and we have to hang
up because they are impossible to talk to. Verizon
needs to be aware of this harrasment. My son has
offered to make payments to the collection agency
but they refused. They want half or nothing. They won't accept a payment by mail. They want your personal checking account or credit card no.
My son won't give it out because no one trusts these people because of their behavior. My husband has high blood pressure and I have a heart condition and this company won't stop harrasing my home. I pay my bills, and have
told them to stop calling and to send it in the
mail and they start insulting me and my family.
I need to find out what my rights are. Can you
recomend a lawyer? Or should I just change my Phone no. It is this company. Other bill collectors are working payments out with my son.
Why can't Verison?
Posted by Anonymous on 2003-11-09:
They Alliance One is using bullying, harrassment, degrading the people with how they collect. They are the worst agency I have ever spoke to. I now have a job, but I am not going to pay until I get an apology from them regarding how they do their collection practices.

You are not likely to get any apology out of them or any collecton agency. They have no such word in their corporate dictionaries.

You need to learn how to deal with them effectively and desicively instead of being on the
defensive. I would suggest that you send an email to course1@autobotinfo.com and after a day or so you will start to get 10 free lessons on how to deal with such people in such a way that you win instead of them. This course is a real eye opener and teaches you how to take control of such situations. Its free too. Don't cost a dime.

Don't put up with such treatment. Abuse by 3rd party debt collectors is against the law.
Posted by Anonymous on 2003-11-11:
I'm always amused by people who don't pay their debts and then whine when they are being pressed to pay their debts.
Posted by Anonymous on 2003-12-30:
The best thing anyone can do for himself or herself, which has been bitten by Verizon Wireless . Is to file a complaint with your State Attorney General.
The more complaints that are filed with the Attorney Generals the quicker something will be done.
Also, insist that the Attorney Generals force the FCC to reopen their 1998 Verizon Vapor Ware Audit of more that $153 billion dollars of unauditable commercial property! See: (www.newnetwork.com, www.forbes.com
FCC allows Verizon and other cellular phone companies to raise their rates base on the property cost.
Good Luck
Posted by famx on 2006-01-24:
I have closed account with Verizon 6 months. After I closed maybe one month or after I have received a bill for equipment which I never purchased. I called Verizon and they keep on inisiting that it is a valid charge. After 2 months of me calling they finally agree that they have made a mistake and promise me to credit those charges. To my suprise one month passes by and I get a bill from Allied Interstate collection agency. I call agency to find out what is going on and they telling me that Verizon put me to collection. So at this point I call Verizon and ask them what happend and why the charges are still there. They say oh that my name should have never been contacted to collection agency and once another Verizon mistake. The are assuring me that that they will take care of them problem and call Allied Interstate to fix it. I call collection agency just to confirm that they were contacted. At this point I am happy that this taken care....but then wait another month passes by I get another bill from Verizon with late charges...once again I keep on calling Verizon and say it is a mistake. Another 2 months passes by and I get another letter from collection agency but this time it is a different one. I call new agency up and explain situation they ask for my phnoe number and harassing phones begin. Once again I call Verizon and ask what hell is going on at this point....and they say they working on they have to get approval from mengar due to high amount. I say to them I been calling about this problem for the past 6 months and speaking with supervisors managers and getting the same response.
Finally I get a letter from after alomst 7 months that they made mistake and thats all.

No apology or anything.

Can I sue them now....and what are my options?
Posted by jcrockstar on 2006-08-02:
I started work for a Third party Collections firm a month ago. I wish to keep the name of the place anonymous. We handle Verizon accounts. We could not do our jobs without taking an FDCPA test. It came out before 1996. Losing a job, does not stop collection efforts. Disputes and showing financial hardship does. From my brief experience with Verizon accounts, I have to say that they aren't always right. They are not always wrong either. I recived a letter this weekend, stating I owed an XY amount(that's something I just made up). I was sure I owed the Y, which was my final bill. The X amount, was on an old bill. It says, X amount is being referred to legal action. I guess that Verizon feels they are not responsible to keep people posted, of the process that X amount takes(my opinion here). So they simply added my final bill(Y) and amount sent for legal action(X), and came up with XY. Now I was very angry at first stating I did not owe this. Turns out, yep.NOW. The FDCPA was created to protect the consumer, as well as the collections agency. If a collections agency violates this, it's like shooting one's self in the foot. Violations are $1000 per violation. If someone violated it, and their bill was $1000, you could sue, pay the bill and put the rest in your pocket. On the other hand, people that just want to ring up service and not pay for it, could do it, yet not every collections agency, violates the act. The one I work for has a great record. We do not harass, we provide facts, and suggestions, and help. We are not a paymnet arrangement agency, we do so as a courtesy for people who don't ignore their debts for too long. If a collections agency, is collecting for their own product, the rules governing the FDCPA do not always apply. Paying the original creditor usually slows things down, they have to look up old accounts, so they say. Hope this helped some.
Posted by jcrockstar on 2006-08-02:
I also wanted to add, it is not against the law to discuss info with a spouse, only in MA, where we would need permission.
Posted by voiceoff on 2007-04-04:
Sadly, too many collection agencies are willing to set aside all forms of human decency in dealing with people owing a debt. Since when did losing a job become a reason to be treated without courtesy?
I understand the need to collect on debts but some of this debt is due to high interest rates and that needs changing.
Posted by Anonymous on 2009-06-18:
Cut off your nose to spite your face. They will not apologize for expecting you to pay what you owe. Stop being a dead beat and pay your bill, even if it is $5 a month.
Close commentsAdd reply

Verizon Wireless / 'Texas Minute Bank' reserve minutes
Posted by on 08/10/2002
AUSTIN, TEXAS -- In January of 2001, Verizon offered free phones to their customers if they signed a two-year contract. At this time, I opted for their "Texas Minute Bank" reserve minutes plan, which allowed any unused minutes to be "banked" and used at a later date. The monthly plan included 400 bankable minutes and since January 2001, I had accumulated approximately 3,000 banked minutes.

On July 1, 2002, I received a letter that indicated that their "new billing system does not support 'Texas Minute Bank' reserve minutes. The minutes you do not use each month can no longer be held in reserve on your account. Any reserve minutes remaining on your account as of August 9, 2002 will be removed."

My contract conveniently prevents me from canceling my Verizon wireless service until February 2003 unless, of course, I pay a $150 canceling fee. But they can change their customers' plan ANYTIME.

By signing a contract, the customer is made to think that both the customer AND wireless company are equally obligated. This is not true. The contract protects the wireless company, but not the customer. If companies decide to change their plans on their customers, they should give them the option of being released from their contract without any additional fees. It's only fair.

S Heenan
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2002-08-13:
I agree. If the terms changed, why should you be obligated to continue?
Posted by Anonymous on 2003-12-22:
Welcome to the club!
You have a right to complaint about Verizon Wireless this is the way they do business.
You want action on your complaint here. I suggest that you file a complaint with you State Attorney General. Verizon will have file a report with the Attorney General as to how Verizon Wireless handled your complaint.
You should also get your message out to more readers by posting on other websites like my3cents.
www.planetfeedback.com, and www.newnetwork.org.
The more people that are involved in issues like yours. The quicker the Attorney Generals will take action against these companies that deal in deception and faults advertisements.
Close commentsAdd reply

StarStarEmpty StarEmpty StarEmpty Star
Process Matters
Posted by Ani2307 on 01/26/2013
FREDERICK, MD -- My story...

I have had a Verizon bundled package for years. For convenience I signed up for auto-pay and to be environmentally friendly I signed up for paperless billing. Since I make international calls, I enrolled in one of the Verizon World Plans with a flat monthly billing with unlimited calls. Everything was fine and dandy for many months. So far, so good.

One day, when I was checking my bank account, I was shocked to find a Verizon charge for almost $870 as opposed to the $200 (approximately) that I usually pay for the bundle (home phone, internet and Direct TV). Upon further investigation, I found that Verizon changed my international package without my knowledge.

Every dispute has two sides. To be fair, I want to present a totally balanced view.

Instead of sending me separate correspondence about the changes in its international calling plans, Verizon included the information on the last page of my bill as fine print. In the bill Verizon indicated that it would be changing plans beginning the following month. I didn't read the small print as I wasn't expecting an announcement about plan changes in my bill. Plus, paperless billing, auto pay and years of no billing hassles made me too complacent.

My dealings with Verizon customer service were the most troublesome part of the story... Dropped calls, unusual wait times, getting the runaround, being transferred again and again, rude customer service reps, I can't tell you how much time and energy I spent on the frustrating experience in wanting to let Verizon know of my displeasure about the change in my international calling plan. I called Verizon not to get a total refund of the extra charges, but to let them know of my feelings of bate and switch and of my upset at not informing me of the change in a separate email and letting me choose one of the new plans instead of automatically choosing a plan for me. I also hoped for a partial refund or credit of the over $500 I paid for additional voice services.

Every story is a morality tale. Here are my lessons.

Read every bill from beginning to end, even the small print.
Check your plans regularly. Verizon changes its plans at its whims and has a poor way of notifying its customers.
Credit card payment for autopay is better than payment linked to your checking account if you need to dispute your billing.
Verizon customer service SUCKS!

My message to Verizon: customer service matters. Process is important. Procedural justice (fairness of the process) is as important as distributive justice (fairness of the outcome).

Thank you for listening. I wish all of you only pleasant experiences with companies and lots of patience with customer service.

Read 2 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2013-01-27:
I refuse to be "green" until they make me do it. I'm afraid something like this will happen - something important buried in an email I don't read or don't read completely.
Posted by At Your Service on 2013-01-27:
I agree to the importance of using a credit card. Autopay to a checking account is inviting troubles.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
I Hate Verizon
Posted by Brs529 on 12/21/2012
HOUSTON, TEXAS -- I was with AT&T for 7 years and made the big mistake of saving some money on my bill!! I never write bad things about anyone but how much hatred I have for then is not even funny. They charge you $35 for every line you get and I have 7 of them and than they make a deal to break it down to 3 payments and you pay and thinking everything is ok. One day you phone is not working and they want more money with no record of the deal you made, so I paid the difference to only find out that now they charged another $15 per line for reconnecting( 7 lines )I really hope you run and run fast from Verizon oh and their reception sux too. F%#* you Verizon
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by At Your Service on 2012-12-21:
If you're having any problem keeping up with said charges, you should keep a close eye on your statement. It should list the charges, including anything concerned with reconnection fees.
Posted by schneberg on 2013-02-24:
I'm sorry about your Verison experience in Texas. F.Y.I. in Illinois, where i live, AT&T is the worst. The service with AT&T and reception in Chicago is terrible and I would not recommend them to my worst enemy.
Posted by Sam? on 2013-08-05:
Who said " can you hear me now for 5 months straight? Just another Verizon droid sucker customer......
Posted by JPCIII on 2013-09-08:
Seven years ago my ex and I had 2 cells and landline and that was my email address as well, I purchased 1000 biz cards and they screwed up my email address and had to get a new one which they screwed up once again! We had intermittent reception with our cells and my Internet service was shaky as well and their CSR'S either don't care or are improperly "trained'...ruunnnnnnnnn....
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
MiFi HotSpot sucks!
Posted by Shellbell1978 on 09/14/2012
LITTLE ROCK, ARKANSAS -- Verizon claims it is super fast 4G latest technology WiFi HotSpot for $60 a month. They also claim you can use up to 5 WiFi capable electronics on the Hot Spot no problem. Wrong Wrong Wrong! They give you a 14-day trial return without penalty, but ours didn't start having problems until after that. Now we are stuck in a 2 year contract with crap internet service! First of all, it connects us to 3G instead of 4G all the time. Second, it slows down severely whenever our computer is on and my cell phone is in range (with WiFi search on). Hello? That's only two electronics not 5!!! I so want my money back! Third, the HotSpot will disconnect randomly...so don't bother trying to send work emails from home! And when it disconnects, you get charged that much more for data usage when you have to reconnect. Total junk! I'm so disappointed in Verizon with this product, and that they won't give a longer guarantee on it. Not recommended!
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by FoDaddy19 on 2012-09-14:
There are a couple things to consider

1. Not all areas have 4G coverage, even in particuular town or city no all areas will have 4G coverage

2. If you have X amount of bandwidth, the more devices pulling from it will slow it down to some extent. The more devices you have sharing the connection, the slower it's going to go.

3. 3G is acutally slower than bottom tier DSL in the best of situations and is only a couple times faster than a 56k connection in some situations (low signal strength). If you're trying to run a desktop PC *and* a phone off of a single 3G connection, you're probably not going to happy with the results.
Posted by peg on 2012-10-02:
I am having the same problems using only one device. It is a pig in a poke.
Posted by andrew on 2013-05-07:
The first comment must be from a verizon rep... because i have 4 g hotspot. And it is the exact same. First month is great. And then drastically jumps down to unusable. Its nice they tell you they dont throttle either.... they just do "performance optimization". The truth is if you use over 2 g of data a month, you will be throttled. And to the point at which you cant do anything. So before you try verizons hotspot, try taking 60 dollars and lighting it on fire. Then next month light it up again, if your satisfied with the result of burning money for nothing, then this is your best choice.
Posted by steph on 2013-09-21:
It's th=So much lag. Better off having wallmart connection. It's a piece of crap imo.
Close commentsAdd reply

Verizon over charges
Posted by DaveHatesVerizon on 10/07/2010
I signed up for an ad from Verizon saying $19.99 / month for high speed internet. There was no mention of any other additional fees. No mention of any exceptions, etc... Nothing!

The first charge on my account $80.00. Then $30.00 each month thereafter.

I called Verizon. I got transferred 4 times and finally to a wrong person who couldn't transfer me back. I called again. I explained the situation. I was told 80 dollars was for shipping / handling / modem. And 30 was because I didn't have a Verizon home phone. I complained! She put me on hold for more than 45 minutes. Supervisor came on. We spoke. I was put on hold for another 15 minutes. Then she said you signed up for the $35/month service and we gave you $5 discount.

Basically, Verizon is purely a thief.
Add reply

The Worst Customer Service, Beware
Posted by CB in Portland on 05/16/2009
PORTLAND, OREGON -- I am so angry about yet another problem I've just encountered with Verizon cable/phone/internet services that I want to warn others and air my complaint. I would prefer to just be able to call a person at this company to resolve the issue but they make this virtually impossible to do.

This company is too big, too disorganized, and too unfriendly to customers. Does reputation mean anything? Even their own local reps speak poorly about the larger company and the difficulty resolving issues. (Those who aren't trying to sell you services.)

I had had difficulty with Verizon phone services (landline, not cell phone) in the past. When the new Fios service was offered in our area, I was enticed into trying again with this company, hoping the service had improved. Big mistake. Within 2 months I had had multiple problems with the installation, equipment, and service, and when my former cable/internet company "invited" me back, I jumped at the opportunity and had my Fios service disconnected (by calling and returning the equipment to a local Verizon).

In my experience, it is extremely difficult to resolve problems with this company. They have a labyrinthine automated telephone system that takes large amounts of time to navigate even for the most simple problems. Also, on multiple occasions, I have had the problem "resolved" only to find out later that what I was told would happen did not.

For example, when I disconnected service (due to this poor customer service) and called to get my final bill. I was told that my account was closed with no outstanding balance only to get a bill a few months later claiming that I was overdue for my final payment and threatening to send me to collections. I immediately called to get this settled, went through over an hour of transfers from one unhelpful representative to another before getting a (very unsatisfactory) explanation/clarification. I asked for a copy of the final bill that I had not received and they sent me 3 copies and charged me $15 for this "service".

I don't have time to recount all of the numerous other problems I have had with this company in detail but I want to warn people, do not trust this company and if you can avoid using their services, do.

Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Tim Quenelle on 2011-04-13:
If you paid them a late fee I may be able to help you. If you are interested, you may email me at tim.quenelle@gmail.com
Posted by trmn8r on 2011-04-13:
Tim - a generous offer, but this complaint is almost TWO years old. What company do you represent?
Close commentsAdd reply

Seriously Silly Reason to Lose Long-Time Customer
Posted by Fogey on 02/09/2009
BURKE, VIRGINIA -- I have been a Verizon customer for many years. I have Verizon wireless, phone service, and FIOs.

But I really feel like I have to consider other options due to the trouble and I had last week trying to get someone at Verizon to listen to me or address my request honestly or respectfully.

The problem, simply and clearly stated:

I do not send text messages of more that 160 characters or with graphics or formatting.

However, every time I send a plain text message, even the messages "Test," “Call me” or “?.” Verizon calls me back with this message:

Messages sent to non-VZW customers with graphics/tones/formatting/and/or160+characters are sent as plain text with only the first 160 characters.”

Each time I tell Verizon this, I am told “it’s impossible to turn off the alert that you receive when a message exceeds 160 characters.

”Great, I say. Simply fix it so that I only get it when I do send a message of more that 160 characters and I will be a happy Verizon customer again.”

Instead, Verizon has apparently cancelled my texting plan in retaliation.

Here is a sample of the maddening nonsense I got from Verizon while trying to get a simple glitch addressed.

ME: “I want to stop receiving this alert. It doesn’t make any sense because I receive it even though I don’t send message of more than 160 characters or with tones, graphics or any of that stuff. Every time I send a text I get an immediate call back from Verizon with information that doesn't apply to my text."

VZW: “That’s an automatic alert you receive each time you send a text message of more than 160 characters. It’s impossible to stop it.

ME: “Okay, I’m going to repeat this slowly: I receive this message every time I send a text message even if it’s just one character.”

VZW: “It’s impossible to turn off the alert that you receive when a message exceeds 160 characters.”

ME: “Okay, back up and listen to me. I’ll say it slowly again, for the third time, and I want you to listen carefully, okay? I receive this message every time I send a text message even if it’s just four characters.”

VZW: “No, you don’t.”

ME: “I don’t”

VZW: “No, you don’t.”

ME: “So, what. I’m imagining it? I’m lying?”

VZW: “I did’t say that, Mr. Gauldin.

ME: “So what are you saying?”

VZW: “Mr. Gauldin, it’s impossible to turn off the alert.”

ME: “Well, just turn it off when I don’t send a message that exceeds 160 characters or includes tones, graphics or formatting. That’s all I want.

VZW: “Mr. Gauldin, it’s impossible to turn off that alert.”

ME: “For every text message I send.”

VZW: “Yes, Mr. Gauldin. As I’ve explained.”

ME: “I don't think you've explained anything. So every Verizon customer in the world gets that message every time they send a text message whether it’s more that 160 characters or not? Is that what you're saying"

VZW: “Yes, Mr. Gauldin.”

ME: “Okay, I want you to back up and tell me in plain language that every Verizon customer in the world gets that message every time they send a text message whether it’s more than 160 characters or not.”

VZW: “Mr. Gauldin, it’s impossible to turn off that alert.”

ME: “Well, one, I don’t believe you. Two, if that’s the case maybe I should switch to AT&T or something.”

VZW: “Mr. Gauldin, you’re welcome to switch your service to AT&T, but every major phone carrier will send you that same message.”

ME: “Really? Well, I have a friend, Jessica, sitting here with me who has AT&T service. Let’s have her send a text message and see if she gets that message. Okay?”

“Jessica, we did you send me a message?”

JKR: “Yes.”

ME: “And did you get a message like this?”

JKR: “No.”

ME: “Have you ever gotten a message like this on your AT&T service?”

JKR: “No.”

ME: “Okay. I have a friend just send a text message on her AT&T phone and she did not get a message, so you’ve told me something that’s not true, haven’t you?”

VZW: “No, Mr. Gauldin. Every major phone carrier will send you that same message.”

ME: “But we just did a test that shows that’s not true.”

VZW: “No, Mr. Gauldin.”

ME: “No we didn’t do a test?”

VZW: “No, you didn’t.”

ME: “So are you not calling me a liar again?”

VZW: “No I’m not. I’m trying to explain to you that it’s impossible to turn off the alert that you receive when a message exceeds 160 characters.

ME: “Okay, I want you to listen to me carefully because I’m going to say this for the fifth time. Are you listening?

VZW: “Yes, Mr. Gauldin.”

ME: “I do not send text messages of more than 160 characters but I receive the alert anyway.”

VZW: “Mr. Gauldin, I’ve already told you several times that it’s impossible to turn off the alert that you receive when a message exceeds 160 characters.”

ME: “Did you understand what I just told you?”

VZW: “Yes, Mr. Gauldin.”

ME: “Okay, I’ve concluded that you either don't understand, aren't listening, don’t know what you’re talking about or you’re trying to make me so angry that you can put me down on your records as a crank and blow off my request so your supervisor won't know what kind of job you do with customers.”

VZW: “If you’d like to talk to a supervisor I can transfer your call.”

ME: “Will that person listen to me?”

VZW: “I’m putting you on hold.”

I then had virtually the same conversation with the next person who came on the line. It may have even been the same guy posing as someone different.

The last person I talked to said his boss wasn’t available and would call me. She eventually did leave me a voice mail message.

Guess what it said? Yep.

“We are unable to turn off the alert that you receive when a message exceeds 160 characters.”

Next I received an email telling me my texting plan had been cancelled! At my request!

I’m still trying to figure out a way to get past the way I’ve been treated recently and keep being a Verizon customer, but I begin to think Verizon would rather not have the few hundred dollars a month I'm paying them now.

And I wonder if it's wise to do business with a company with such poor customer service training, personnel and practices. I've worked in public affairs and customer service myself for 30 years and this seems to be a pretty badly-run operation and a seriously silly reason to lose a long-time customer.

Mike Gauldin
Read 13 RepliesAdd reply

User Replies:Close comments

Posted by Ben There on 2009-02-09:
Don't you know it is not nice to throw call center employees off thier scripts? They are not paid to think logically, just read what someone else has written. This happens at so many companies...

I find that employees at local stores tend to understand issues more than call centers and offer better customer service because they can't hang up on you when you are standing in front of them.
Posted by Anonymous on 2009-02-09:
If you have the text service restored you might be able to stop those alerts. Go to Vtext.com, enter your 10-digit mobile number and password then click Login.
Posted by memoryx57 on 2009-02-09:
Alley, I don't think you read the post correctly. According to Verizon you will ONLY get the message IF you send a text that has more than 160 characters etc.. He WAS NOT sending any with more that 160 char's but was getting the message anyway. I think he was dealing with an idiot that either can't or won't listen. It was a simple request. Him having to repeat it was Verizon's fault, not his. He was simply trying to get them to understand..
Posted by Ben There on 2009-02-09:
Here is a recorded call that someone else had with Verizon where two agents did not understand the difference between a fraction of a cent vs. a fraction of a dollar... http://www.youtube.com/watch?v=lCJ3Oz5JVK
Posted by Anonymous on 2009-02-09:
SNL needs to do a skit on this review. Flippin' awesome! And I mean that with the utmost respect to you Fogey (and I hope you get your issue resolved too!).
Posted by Anonymous on 2009-02-09:
Ben, that link didn't work for me but I found the video. Thanks! Funnay and sad at the same time. I think you may have left the "s" off of the end of the link...
Posted by Anonymous on 2009-02-09:
Ben There and TNS...LMFAO (with an almost p leakage).

Posted by Anonymous on 2009-02-09:
Posted by Starlord on 2009-02-09:
Man, Verizon must hire some real moroons! This reminds me of a comedy email that made the rounds a couple of years back that was a customer and a support tech discussing a problem with a computer. It was almost as funny as this.
Posted by DumdHead on 2009-02-09:
Depending on what type of phone you have when you send it you are sending a set size text. For many phones this will be 160 spaces. If you delete a few of them or reset your phone it will solve this problem. Also this is an automated system. The call center will log a problem with an IT when a problem occurs. Unless you annoythem in which case they will leave it. Attitude gets you nothing.
Posted by mgilbo01 on 2009-02-22:
Cancel their crap. And when you do make sure you get a confirmation number, an email stating it, or an extension where you can call the rep back. Verizon will screw you too when you try to cancel. When you cancel with Verizon they will tell you your all set but next month you'll receive a full bill with NO record of cancellation. This is being done all over the country so be careful.
Posted by les on 2009-06-25:
Verizon only Care's about you before you are a customer of theirs once you sing that contract you are no longer a priority to them!!!!! Get a different phone service!!!!!
Posted by Anonymous on 2010-03-10:
I found the video here http://www.youtube.com/watch?v=Bt1w4iRNWLA. I had nothing BUT problems with Verizon. I agonized for 2 long years with them and hated every minute of it. The day after my contract was up I went with Cingular and canceled my services with Verizon and they sent me a bill for the early termination fee. I called them and told them to stick it and please, please, please take me to court for the money. I begged the guy to do it and he calmly said, "We will take this off your bill" I told him that I didn't care what he did, I wasn't paying it. I got a bill for $0 and that my contract was terminated. I wouldn't use them if they were the ONLY cell phone service available. On the other hand, my sister, brother and several friends have them and they said they NEVER have had a problem. I thought their coverage was crappy too. I have had US Cellular and Cingular and AT&T and never had a problem with any of them. Go figure.
Close commentsAdd reply

Verizon Security Suite Rip-Off
Posted by Totellthetruth on 12/12/2008
LOS ANGELES, CALIFORNIA -- Are ISP's allowed to be deceitful in their billing practices? I am getting sick and tired of being taken advantage of by ISP's. I was following up for a friend of mine regarding the Verizon DSL Security Suite.

When he originally signed up for Verizon DSL, he was told that in order to protect his computer he could sign up for the Verizon Security Suite for an additional $4.99 per month. He did and has been paying a total of $21.99 per month which includes the Verizon Security Suite.

A notice from Verizon was received on November 22, 2008 via email that the current Verizon Security Suite would no longer be supported and that he would need to get another Security Suite if he would like to protect his computer. They did not say anything else.

To follow-up on this, I called Verizon to find out what was going on. They told me that there was an upgraded 'NEW' Security Suite that may be purchased for $5.99 per month additional to the monthly DSL fee. With that said, I un-installed the then Verizon Security Suite that day (11/22/08) and opted to install one from another vendor.

I have been trying to get in contact with the billing department of Verizon which has been an abominable experience. Email address for the billing department has been a bogus one. Emailed, emailed and emailed! The many, many emails to Verizon kept coming back as 'MAIL DAEMON' as none deliverable.

I then finally contacted Verizon via the Verizon Billing Number on the Verizon bill. I reached a customer support representative named Puppa in India of which there was no resolve, as there was a connection and language barrier. Before closing our more than frustrating telephone conversation, he did say that he would email me his resolution to the matter. I never received an email from him.

I have finally reached someone at Verizon in their Customer Support Division. I told her that we wanted a credit of $4.99 as this is what we were paying and we were charged by Verizon to maintain the Security Suite.

She said she could not find any billing for the Security Suite. I told her, Verizon did or does not break-out the charges just for the reason that they can keep it on the bill, not give a credit and that we wanted a credit.

What these companies are doing to get money from their customers is an atrocity and I'm tired of it! I have kept copies of these email errors and responses from Verizon if anyone would like to view them.

No one at Verizon will admit that there IS a fee for their Security Suite. However, if you speak to their customers, this is a fact.
Add reply

Top of Page | Next Page >