Video Professor

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Deceptive on line Sales
Posted by on
My girlfriend wanted to learn how to sell on Ebay. She thought that the cd's offered by Video Professor would be great. She said that the TV ad said the videos were free. I told her I would order them for her. I ordered them. I thought I was paying for shipping only, approx. $3.65 I used my credit card to pay the shipping costs. About a month later I get my credit card bill and there were charges from Video Professor for $189.00 plus $.50 for American Red Cross, $.50 for some other charity plus charges from Video Proffessor for $1.00 and $1.00. I called Video Proffessor to complain. They said that they sent the material requested and accourding to them when they did not hear from me they processed one of the cd's for the full amount. *I told them I never OK'd the $189.00 or any of the other charges. I told them to cancel me right then and there. They told me they already charged me another $189.00 for anothe set of cd's.
They said they would cancel that and all other orders. I went to my girlfriend to let her know what was happening and she informed me that she did not receive any materials from Video Professor. I CALLED my credit card company to formally complain. They told me that not only were there charges for the initial amount $189.00 but there was another charge for yet another $189.00. They have credited my account temp. until the investigation is complete. They said that they get this complaint about Video Professor a lot.

*I went back on line to retrace my order with Video Professor. First of all they talk about free all over the place. To start the order there is an area to click on that says click here to order your free cd's. The next page has your order with a receipt for approx. $3.65 for shipping. So far there is nothing said about the $189.00 or any 10 day grace period. When you get ready to check out there are two small statements that require you to click on them. One is a statement about receiving additional specials from them. It is already clicked that you want this. The other statement is the agreement. Highlited in blue so that you can click on it are the words How it works/the agreement. I was busy when I first ordered the cd's so I agreed to have specials emial to me and I then clicked the agreement statement. THIS was the big mistake I made. I assumed that I was agreeing to pay the Postage. I have asked a lot of people about reading the agreements when buying something on line. Most that I asked said they don't have the time to read a long legaleze document. Video Professor is gambeling that you won't read the agreement. IF YOU READ THE AGREEMENT YOU WOULD NEVER BUY ANYTHING FROM VIDEO PROFESSOR. It is in the agreement that they talk to you about that additional cd in the package that is not free. They know that when you receive the material you will not be aware of the 10 day trial. You don't know about it until you get your credit card bill and you start investigating the whole transaction and remember The 10 days are long over with. Lucky for me the materials never came. I still have to fight off the charges with the help of my credit card company. A SUGGESTION: NEVER BUY ANTHING ON LINE UNTIL YOU DO THE FOLLOWING. TYPE IN THE WORDS (VIDEO PROFESSOR) THEN ADD THE WORD (COMPLAINTS). YOU WILL OFTEN BE SURPRISED. When you look up Video Professor Complaints you find hundreds of compliants like mine. An old addage, "fool me once shame on you, fool me twice shame on me". When considering any purchase online add the word complaint and see what comes up.
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User Replies:
Anonymous on 08/19/2009:
They gotcha! Nothing is free.
BokiBean on 08/19/2009:
"At the end of any Trial or other promotional period, we will begin billing your credit card for subscription fees at the current rate in effect for your use of the Software plus any applicable sales taxes. For your convenience, we will charge the subscription fee (plus any taxes) to the credit card you provide to us during registration (or to a different credit card if you change your account information). Your subscription, whether it is Trial or another promotional period, unless it is a Direct Purchase, will automatically renew for successive subscription periods, without prior notice to you, unless and until you cancel your subscription or we terminate it."

Blah, blah blah. Anytime you see an offer that has FREE with an asterick next to it (FREE*), you better start scrambling to read the fine print.
Anonymous on 08/19/2009:
You have to read the fine print, in teeny tiny letters. The good professor is your average day con man.
old fart on 08/19/2009:
He sounds so innocent and sincere..."try my product"....
A real phony blastard...
madconsumer on 08/19/2009:
I've know people who have used this product and have great success. it all depends on what expectations one has.
MSCANTBEWRONG on 08/19/2009:
you have to read the fine print...nothing is free...except samples at the grocery store...
MzDLBrand on 09/21/2009:
I got messed over by them as well, and but they say they will give me a refund if I send two of the 3 CD's back and it will be 21-30 business days to get it. *sigh*

This is why reading is fundamental...
JR in Orlando on 09/21/2009:
There is nothing deceptive here. If you don't have the time or ability to understand the agreement, don't buy. Agreements are not what you wish them to be but what is written.

Use common sense. Do you think companies are really giving stuff away for free? How would they stay in business? There has got to be a money making part somewhere. I don't care what they say is free, I don't take it and I have stayed out of trouble a long time. As they say, If you look around the poker table and you can't see the sucker, you are it.
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Classic Bait and Switch - With a Twist (Beware!!!)
Posted by on
HOUSTON, TEXAS -- BAIT = On TV they tell you that the video is free, just pay shipping and handling.

SWITCH = However, only the software they discussed on the TV would be free. They ask you what software package you want, and start talking on and on about various titles. Once they persuade you to select a title that was different from the FREE title, the FREE deal offered on TV is gone.

THE CATCH = Then they bill your credit card if you don't return them within 15 days. Oh, that's 15 days from the day THEY mailed the package, so you really only have about 5 to 7 days. Now instead of getting hit for only the $6.00 shipping and handling, they will hit your credit card for another $189.00.

Oh, and then they want to continue sending new titles every month. If you don't send the new titles back, it is another $189.00! They have a very poor attitude, and are not willing to help once they have your money.

I called my credit card company, they seemed to be familiar with the practices of this company. They recommended closing the credit card and opening a new account to stop them once and for all.
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Anonymous on 05/30/2009:
I Heard they were doing that to people, what a crooks (VH)
Starlord on 06/01/2009:
Crystal once sent for a program from that bald-headed idiot. She was supposed to get a free program in addition to the program for review. Bck then, he advertised if you did not learn from it, they would refund your shipping charge of $6.98. The package arrived and was two CDs,consisting of two parts of the program on one disc and the third part and the free program on the second disc. Along with the discs was an invoice for $70. She packaged it back up and sent it back, unopened. To get the free program, she would have had to pay the $70 for the other program. Guess what? You got it, they did not refund her shipping charge. Now he claims to refund your shipping AND give you $10. I got a dollar to a dog biscuit that says no one ever saw that $10. The man is a thief and a con man.
old fart on 06/01/2009:
Yup... that bald headed con man sounds so sincere when he says, "buy my product"...

If it sounds too good to be true....
ok4now on 06/04/2009:
This guy has been a con-man ripoff since day one. He appears in his T.V. ads as a sweet trusting grandfather fiqure. Almost begging "Try my product." If you take the bait your C.C. will take a big hit. By ordering one program they now consider that you have signed-up for a subscription and will start mailing you additional programs at full cost, $70 bucks each. Do a Google Search On Video Professor. Read all the complaints that people have listed. This thief not liking the negative comments listed tried to sue them!!! I'm not making this up. Read it for yourself.
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That nice smile
Posted by on
16324 STUEBNER RD, SPRING, TEXAS -- Remember this nice, smiling Video Professor on TV?
well, while having surgery which left me sitting for a while, I thought of getting this "shipping charge only free CD" from the Video Professor.
I was surprised. It was a nice and clean package of 3 and instruction manual with lots of boxed in highlights. Very lively indeed.
I played one of the CDS and thought the cues on the computer screen were just as good.
Well, it only cost $8.
7 days later, my account was debitted by $189 and really took my smile off my face.
It said, in very tiny, tiny print on the first page of the instruction manual, on the bottom where footnotes usually are, that if not returned within 7 days.............
It took writing to BBB, Chamber of Commerce, Attorney General, Fox News, CNN News, personal letter to him and Senator McCain (for hiring him) to get my money back.
What a waste of time, money and energy.
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Anonymous on 06/27/2009:
That dude has been scamming people for years from what I read.
Anonymous on 06/27/2009:
Yep Wally, he gets away with it because of his very clever small fine print.
Anonymous on 06/27/2009:
Nothing is ever free with these programs, they always make you join some membership club. Or a coaching program then you shell out allot more doe. My aunt once ordered a book from that crook kevin trudeau. She just had to pay for the shipping. It was a book about cures and just about every other page he tells you to go to his website and pay a monthly fee to find out cures.
Anonymous on 06/28/2009:
Kevin Trudeau LMAO, that crook should be back in jail and for the rest of his miserable life.
DigitalCommando on 06/28/2009:
What's interesting is why the CC compasnies just shut down his account?
Anonymous on 06/28/2009:
lol yeah super my aunt was scammed by that crook in to buying his natural cures book. Then he asks people if they want to know the cure for real they need to join his website. what a rip. My aunt was so bummed she wanted to learn some cures I told her not to fall for that Douchebags scams. No wonder the feds locked him up two times.
Anonymous on 06/28/2009:
DC, his chargeback rate was running over 10%. Anything over 2% is a red flag.
DigitalCommando on 06/28/2009:
His FACE is a red flag, lol.
BokiBean on 06/28/2009:
Our library has his 2 of his books and I keep trying to remember to drop them an email about what a scammer he is...
spiderman2 on 06/28/2009: Its spelled out on the left of the website pretty clearly and not in tiny print. Nothing in life comes free, we should all know that by now.
Anonymous on 06/28/2009:
Spider, the good professor should mention this detail in his commercial.
spiderman2 on 06/28/2009:
Yes, he should, but we have to look out for ourselves too. The web is right here and it only took me a few seconds to find the catch. I'm not saying it isn't a rip off, but that we should do some research before we jump on something that is "free."
richtig bloede on 06/28/2009:
well spiderman, not everybody is as sharp as you.......there are some of us who are just normal.
spiderman2 on 06/28/2009:
dude, you were smart enough to find a site to complain about it ........
richtig bloede on 06/29/2009:
The smiling Video Professor smiles all the way to the bank, I am sure, targeting people who may not be as computer savy, but learning from experience is what's important here.
Don't order anything from the Video Professor. It's not enriching material.

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Posted by on
DENVER, COLORADO -- You may have seen the commecials on TV: a kindly looking gentleman is talking about computers and how confusing they can be for certain people, but never fear he has a product that will help. Tutorials on how to use certain aspects or software programs for your computer for only $9.99 or your money back. BEWARE! The tutorial software products are NOT $9.99 they are $79.95. The shipping and fees come to $9.99, and if you keep the product they charge your credit card the additional $79.99. I went back to their website to see if I could locate pricing and it is simply not listed. They make you believe that it only cost $9.99. I was so upset by this when I found out that I didn't even bother trying out the software, I just sent it back (at my expense) for a refund of $79.99 minus the original $9.99 S/H fee. They kept that of course!
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Anonymous on 02/27/2007:
Yeah, I wondering how that whole thing worked.
*Brenda* on 02/27/2007:
OK I found it. When you buy a CD you have to check a little box that says I have read and agree to the details of this offer by reviewing the HOW IT WORKS program overview and Use Agreement.

ANY TWO of the three computer tutorial CD-ROMs are yours free without further obligation, PERIOD. Take 10 days to decide if you want to keep the complete set of CDs. After your 10-day free trial, if you decide to keep the complete set, we'll conveniently bill your credit card just $79.95. Then, simply follow the instructions in your package for your free camera. Or simply call our customer care number at 1-800-525-7763 if you decide to return any one of the lessons. You will be charged nothing more, and get to keep two computer learning CD-ROMs! You can also return everything within 10 days and receive a full Shipping and Processing refund upon your request.

Every day hundreds of people just like you learn with Video Professor this same fast and easy way. If you decide to keep all three lessons, about every five weeks you will continue learning by automatically receiving other Video Professor subjects you have probable interest in, billed on the same exact terms as your first shipment. Or simply call and cancel. Everything is up to you! But most important, you are not under an obligation to purchase a subject that you don't keep.

Best of all, your choice of any two of the three computer tutorial CD-ROMs are yours to keep FREE!

This free offer is unique to our Internet customers. It differs from other Video Professor offers that you may have seen elsewhere. To take advantage of another offer you may have seen on TV or in print, please call 1-800-626-0751.
MRM on 02/27/2007:
People just don't read the fine print before they purchase goods. They would take short cuts to get what they want without realizing the consequences.
rah332 on 02/27/2007:
heaven help us people with poor eyesight.. the small print is just that...
*Brenda* on 02/28/2007:
It isn't small in this case rah332.
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