We recently moved from California to Massachusetts and chose to ship one of our cars with VIP while driving the other across country. We urge anyone looking to ship a car to read up on VIP and to select another company, even if the quote they give you is slightly higher. Here's why:
Our car was scheduled to be picked up on Friday, July 20. The mover did not arrive until Wednesday, July 25th. We had already left California on Sunday to drive across the country with our other car and it was extremely inconvenient (aka: no cell service in the Badlands) to have to pull over in the middle of nowhere in Wyoming to communicate the whereabouts of the key to the driver.
Our car was supposed to be delivered to 11 School Street in Essex, MA. Instead we had to meet the driver off the highway about 2 miles from its destination, and the car was supposed to arrive Friday July 27. It did not arrive until Tuesday July 31st.
When we tried to contact VIP Transport (several calls, several e-mails), we had difficulty getting through. We were quoted a sum of $937, but when all was said and done, we were charged an extra 100$. When we questioned them about it, they said that was their "policy" and when we hinted that we might stop payment on the extra $100 with our credit card, the sales manager threatened to use our credit card and charge us more!
We were told to have a cashier's check made out on the arrival of our vehicle to pay the balance of what was owed. However, the driver called us the day before and said he needed cash, not a check. This was also inconvenient and not what we agreed to. Please, consider this rude and sub-par service before using VIP Auto Transport. I just found My3Cents and wish I had found it before we moved!
YUMA, ARIZONA -- Review: I am in the Marine Corps and moved from California to NC. I asked for a quote from VIP Auto Transport, they gave a good price. Not exactly the cheapest. But I have been told that cheap things end up being more expensive in the long run. Anyway, I placed my order with some guy with an accent. He sounded like he was maybe from India. (Just a guess.) This gentleman was extremely rude. I had to get rude with him a couple of times so he would realize that I was the Alpha Male.
I placed my order on maybe the 15th of July and they said it would be picked up on the 25th of July. Okay, fine by me. I understand that it takes a while to coordinate an event such as transporting a vehicle cross-country. At the end of the month I called back and asked what was going on, I haven't heard anything from them regarding my order. The rude guy told me that no one picked it up because no one wanted to pick the vehicle up.
I don't know much about truck-brokerage. But I do know about business. If you cannot provide for your customer, you tell them. "I am sorry, but we are a small company, we are unable to help you. These are your options. I know "such and such" company is a larger company and will be able to complete this for you." "I am sorry for the inconvenience."
If you tell them that you are unable to help, they might think that you suck, but they will not have a terrible enough impression of you to post a negative rating on the internet. The rude guy got short with me when I told him that I wanted to cancel my order. Then they were slow to give me my money back. Don't do business with these people, they are rude and lazy.