Do not agree to help the airline
WASHINGTON, DISTRICT OF COLUMBIA -- On June 24th, I boarded my Virgin Atlantic flight to London (flight VS22 from IAD to LHR). They had been looking for passengers to give up their seats on an overbooked flight. After everyone had boarded, ... read full review8 Replies - Latest reply on 05/21/2008
Virgin Atlantic staff repeatedly failed to provide wheelchair to a non-white elderly gentlemen at SFO and London-Heathrow while other passengers were readily transported by wheelchair when requested. Avoid Virgin Atlantic if you are elderly and non-white. Virgin Atlantic or the company that manages the wheelchair requests for them are racists. 3 Replies - Latest reply on 01/17/2011Add reply
LOS ANGELES, CALIFORNIA -- Virgin Atlantic have one of the poorest Customer Service I have ever seen, I lost my luggage on flight from London to LAX on August 8, 2007 (13 days ago)I have filed a claim form and they gave me an 800 ... read full review3 Replies - Latest reply on 09/03/2007
This company has the worst customer service I have ever encountered. My boss went to Australia in September of 2010 and he is a VA flying club member. He was not credited mileage for his trip and we have been trying to get this resolved for the last 3 weeks. Still no resolution. I keep getting different people every time I call and no one knows anything. We have provided the flight number, Flying Club member number, Ticket number, dates of travel and record locator and still no one at Virgin Atlantic can tell us anything. At first they tell me to call at 4pm in the afternoon so that they can get in touch with the Flying Club and then when I call again they tell me to call at 10 am so that they can get in touch with the Flying Club. And whenever I search for a direct telephone number to the Flying Club address where we sent the Federal Expressed letter in Norwalk, CT - no one knows a number!!! This is the worst Customer Service I have ever dealt with!!! Add reply
CRAWLEY, UK -- My flight was cancelled because of the volcanic ash situation. At this point I have no grievance as the decision not to fly is for all our own well being. The flights we were allocated we decided to ... read full review1 Replies - Latest reply on 05/01/2010
The worst major airline
I have sent a complaint litter before and stated that I had a very bad outgoing flight experience and was regretting the flight back as you can read in this previous letter which was sent to ... read full review
I'd rather walk than fly Virgin Atlantic.
5 Replies - Latest reply on 12/06/2009Add reply
The ticketing staff at LAX are officious and obnoxious. If they can make your circumstances worse, they will go out of their way to do so.
Take Air New Zealand - they have staff who actually want to help you....
Terrible Customer Service
While on our way to Heathrow Airport, we were stuck in traffic for 2 and half hours because of an accident and me and my wife were 7 minutes late before the baggage closing time which I found later as ... read full review5 Replies - Latest reply on 10/18/2009
Worst Customer Service!!!
BURLINGAME, CALIFORNIA -- In my quest to find cheap flights to visit family in Los Angeles, I came across Virgin Airlines round trip from Boston to LA for $177. Totally excited that I can go on a week vacation for so little money, ... read full review4 Replies - Latest reply on 07/19/2009