CHICAGO, ILLINOIS -- Our flight was from Chicago Ohare to London Heathrow, then we took a connection flight with a different airline, and then eventually, back from Heathrow airport back to Ohare. On the way to London the flight was wonderful. Nice crew, great TV service where you can listen to music watch TV shows, watch movies, or play games on your own time as in you don't have to wait for the next showing, and you can pause and fast forward as if it was a DVD. They also had a wide selection of new movies and classics for all ages, and the whole system was pretty high tech. The food quantity was pretty good but it wasn't that good. Just because you are a vegetarian doesn't mean you just eat vegetables all the time. But no airlines have this concept, so I won't blame Virgin Atlantic for it. The reception on the TV was good, the seats were comfortable, and they give you a warm comfortable blanket as well as a toiletries kit.
However on the way back from Heathrow to Ohare, there were a number of difficulties. When we were shopping for perfume at the airport, we saw the sign that said the flight was closing, so we rushed to the gate hoping we wouldn't miss the flight. Then on the plane, I the seat was dirty. Then we had to wait for an hour for them to pass out headphones and turn on the TV, and when they did turn on the TV it was only commercials for another half an hour. The headphones were broken, and the pads were not clean. My TV had horrible reception, so I switched seats the remote for the new seat had a number of difficulties. And they were giving instructions on how to operate the entertainment system, but when you actually got to use it it was a completely different system and you could not watch the movies on your time, of pause or fast forward them. And there wasn't a good selection. Only 15 and all R rated movies.
The games were horrible, and there was only one channel for kids that didn't even work. Only 5 music channels, none of which were American. The food was absolutely horrible, and they gave us a sandwich as a snack about an hour before landing. They had 2 vegetarian options. One was mainly lettuce and repulsive yellow tomatoes in a tortilla. The other was a 'cheddar cheese and sweet pickle' sandwich. Even if it actually was a cheddar and pickle sandwich it would have been a horrible combination. But it was only 17% mild cheddar cheese, so it tasted like butter, and the pickles were brown and they weren't even pickles. In the ingredients it said it was mainly tomatoes and carrots. At least the check-in people were very friendly and helpful.
I think if the just try to live up to their expectations it would be a much better flight. And also when we were buying something from the plane catalog they said that they didn't except change so we had to give them exact money and we had to go threw out whole suitcase to find the right amount. And we had to wait half an hour for them to find the item in their stock because they couldn't find it. If you have a choice, don't choose Virgin. Although they might be contemporary, it's not worth it.