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Virgin Atlantic Airways Consumer Reviews - Page 3

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Tired of Being Treated Like Cattle? So Many Airline Complaints, but Not as Many for Virgin!
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I was just browsing the airline reviews and saw nothing but complaints. With the exception being that I did not see one review for Virgin Airlines. So, instead of a negative, I felt it was time people heard of an airline that provides consistently clean, comfortable, enjoyable travel.

I have flown all of Virgin's US airlines including Virgin Atlantic, Virgin America and V Australia. Each trip has been pleasant and enjoyable. When was the last time you could really say that about air travel? My only complaint is that when I changed a flight I was not given the difference back on my credit card. I was issued an airline credit. Well it had an expiration date. I am a firm believer that credits should not expire. I hate to give up this "secret" but check them out next time you need to fly. You will be glad you did! And don't forget, they are starting space travel via Virgin Galactic in just a few months!

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Terrible Customer Service
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While on our way to Heathrow Airport, we were stuck in traffic for 2 and half hours because of an accident and me and my wife were 7 minutes late before the baggage closing time which I found later as being 60 minutes prior to the actual flight time. They refused to do anything at all. We requested to let us fly without our baggage and they still refused. We were directed to the booking section where the representative told me that there was a 200 pound change fee per person but had no seats until the 26th of October.

She suggested us to come to the airport every morning and stand by just in case someone doesn'€™t show up or buy a one way ticket for the next day for $1500 each. We were basically stranded at the airport. We basically were forced to take a United Airline flight back for $1200 the same day. What kind of airline is this? Are they trying to make money off of people who had no control over the situation at all? I will never fly Virgin Atlantic again.

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They Just Don't Care about Medical Emergencies
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CALIFORNIA -- I purchased 3 tickets that cost around $1,500, and had a serious medical emergency that prevented us from taking the trip. I canceled two weeks in advance, and requested a refund. The refund was denied. I was unable to use the credit due to this ongoing health condition, and because I rarely fly. They were unwilling to refund even after I faxed in a note from my partner's doctor. (I have since faxed in other verification of several other hospital stays.)

During one communication with Guest Services customer service rep, I was told that the credit expired in August, when, in fact, most of it expired one month earlier. This led to most of my credit expiring. I have asked for an extension on the credit, so I could try to sell the credit to a third party at a discount. (I wish I could use the credit for flights, but, I'm just not in a situation where we could do that.) So far, the request has been denied and I'm losing hope.

I think Virgin America is being unfair -- I cancelled on time, and did not preclude their re-selling the seats. I think the policies are unreasonable and the staff and management are being inflexible and inhumane in this situation. Virgin America is profiting $1,500, getting my money without rendering any service. I feel robbed. If this situation is resolved, I'll post a followup or remove this review.

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Do Not Fly This Airline
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This was one of the worst carriers I have ever flown with (I have been to Europe 5 times). The seats are very uncomfortable and cramped. They lost our luggage for 2 days. We were told we could spend $100 (GBP 50) each for "essentials." We submitted our documentation for reimbursement and 6 months later - we still have not received a check.

They are very unhelpful. Coming home, the Virgin Atlantic flight was late so we missed our connecting flight. They were unhelpful. We waiting 10 hours in the airport for another flight and had to argue with the airline to be placed on it. I will try not to fly with them ever again.

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Lost Luggage - No Resolution
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I hope you will make sure that Sir Richard B. gets to see what some of our bitterness carries towards his airline. I said this because his airline is full of inefficient and morally bankrupt staff that cares more about themselves than the reputation of the job which earns them daily bread.

It was in October 2007 that I lost my luggage on the way from Johannesburg to Boston. I tried filling a complaint immediately, followed it with many phone calls. I was told to wait for 20 days and asked to make a formal claim. I'm writing this complaint on February 25th 2008; they did not care to even tell me where my case is in the pile of similar questions like mine. I will never forgive this airline and Richard if they ignore me. They will only add cents to my compensation request. Remember the court case of a guy whose jacket was trimmed in the laundry?

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Avoid Virgin Atlantic if you are elderly or non-white
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Virgin Atlantic staff repeatedly failed to provide wheelchair to a non-white elderly gentlemen at SFO and London-Heathrow while other passengers were readily transported by wheelchair when requested. Avoid Virgin Atlantic if you are elderly and non-white. Virgin Atlantic or the company that manages the wheelchair requests for them are racists.

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Virgin Atlantic Is A Thieving Organization
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I meant to transfer 94,000 American Express points to Virgin America and I accidentally transferred them to Virgin Atlantic instead. The fine folks at American Express tried for ten days, but the thieves at Virgin Atlantic WOULD NOT RETURN the points! I will NEVER fly Virgin Atlantic and I will tell everyone I know not to either. I will, however, be a loyal (Platinum Level) American Express Member as long as I live.

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Ain't No Love at LAX
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I'd rather walk than fly Virgin Atlantic. The ticketing staff at LAX are officious and obnoxious. If they can make your circumstances worse, they will go out of their way to do so. Take Air New Zealand - they have staff who actually want to help you.

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Hours of Stalling by 'Customer Service' Rather Than Assistance
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NEWARK, NEW JERSEY -- We called to cancel a flight reservation having the option of one free flight change on each side of the trip. Call your travel agent, they say and your agent says call Virgin Atlantic. $1100 has been spent and we are still trying to get an overseas ticket. This is more painful and time consuming than any other company I've dealt with.

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Do Not Agree to Help the Airline
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WASHINGTON, DISTRICT OF COLUMBIA -- On June 24th, I boarded my Virgin Atlantic flight to London (flight VS22 from IAD to LHR). They had been looking for passengers to give up their seats on an overbooked flight. After everyone had boarded, they were still calling for two volunteers. I agreed because my work meeting didn't start for 18 hours after I arrived and they were offering two free tickets anywhere Virgin Atlantic flies.

I got OFF the plane, was asked to sit in the boarding area for another 15 minutes while they got my bags off and did the paperwork. Then it turned out they didn't need both of us and without consultation, I was just told to get back on the flight. I was assured that my bags were being checked back on and would be on my flight. I arrived in London with no signs of my bag and spent three horrible days sloshing in cold, rainy London without appropriate clothing for the work meeting or the starkly different weather. (It had been sunny and warm when I left the states.)

I filed a baggage claim for delayed baggage for the trip and months later still haven't received the baggage office's promised reimbursement of GBP100 (in U.S. Dollars equivalent) nor any correspondence explaining its delay. I had to spend nearly GBP300 to purchase clothes and shoes I could wear to my two day work meeting. Part of the reason it was so high is I would gradually get basic items of clothing to look presentable -- underwear, socks and shoes one day, a jacket the next day, then work clothes the last day. My bag arrived the evening before I returned to the States.

In addition, I emailed a complaint with Virgin Atlantic about the situation that led to my bags being taken off the plane before take-off and not restored, and haven't heard anything from the company on this matter except for receipts for my email. I was literally thrown back on like baggage without acknowledgement for my effort to help the airline deal with an oversold flight. I can't believe airlines are allowed to treat people this way. And to think I thought I was trying to help.

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Virgin Atlantic Airways Rating:
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1.0 out of 5, based on 3 ratings and
39 reviews & complaints.
Contact Information:
Virgin Atlantic Airways
747 Belden Avenue
Norwalk, CT 06850
203 750 2000 (ph)
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