The worst major airline
I have sent a complaint litter before and stated that I had a very bad outgoing flight experience and was regretting the flight back as you can read in this previous letter which was sent to ... read full review
This company has the worst customer service I have ever encountered. My boss went to Australia in September of 2010 and he is a VA flying club member. He was not credited mileage for his trip and we have been trying to get this resolved for the last 3 weeks. Still no resolution. I keep getting different people every time I call and no one knows anything. We have provided the flight number, Flying Club member number, Ticket number, dates of travel and record locator and still no one at Virgin Atlantic can tell us anything. At first they tell me to call at 4pm in the afternoon so that they can get in touch with the Flying Club and then when I call again they tell me to call at 10 am so that they can get in touch with the Flying Club. And whenever I search for a direct telephone number to the Flying Club address where we sent the Federal Expressed letter in Norwalk, CT - no one knows a number!!! This is the worst Customer Service I have ever dealt with!!! Add reply
Virgin Atlantic staff repeatedly failed to provide wheelchair to a non-white elderly gentlemen at SFO and London-Heathrow while other passengers were readily transported by wheelchair when requested. Avoid Virgin Atlantic if you are elderly and non-white. Virgin Atlantic or the company that manages the wheelchair requests for them are racists. 3 Replies - Latest reply on 01/17/2011Add reply
CRAWLEY, UK -- My flight was cancelled because of the volcanic ash situation. At this point I have no grievance as the decision not to fly is for all our own well being. The flights we were allocated we decided to ... read full review1 Replies - Latest reply on 05/01/2010
I'd rather walk than fly Virgin Atlantic.
5 Replies - Latest reply on 12/06/2009Add reply
The ticketing staff at LAX are officious and obnoxious. If they can make your circumstances worse, they will go out of their way to do so.
Take Air New Zealand - they have staff who actually want to help you....
Terrible Customer Service
While on our way to Heathrow Airport, we were stuck in traffic for 2 and half hours because of an accident and me and my wife were 7 minutes late before the baggage closing time which I found later as ... read full review5 Replies - Latest reply on 10/18/2009
Worst Customer Service!!!
BURLINGAME, CALIFORNIA -- In my quest to find cheap flights to visit family in Los Angeles, I came across Virgin Airlines round trip from Boston to LA for $177. Totally excited that I can go on a week vacation for so little money, ... read full review4 Replies - Latest reply on 07/19/2009
I recently booked a flight from Dulles, Washington, to London, Heathrow, on Virgin Atlantic. The flight was at about 6pm. A day later the airline emailed me to inform me that they had canceled that flight ... read full review4 Replies - Latest reply on 05/26/2009
Horrendous Customer Service
I had originally booked a flight from New York JFK to London Heathrow for the 10th of April (last week). A couple days before the flight, a close family friend passed away. I had to postpone my departure ... read full review
We called to cancel a flight reservation having the option of one free flight change on each side of the trip. Call your travel agent, they say and your agent says call Virgin Atlantic. $1100 has been spent and we are still trying to get an overseas ticket.
2 Replies - Latest reply on 09/18/2008Add reply
This is more painful and time consuming than any other company I've dealt with.