Virgin mobile took $67.12 out of my account unauthorized on a phone that was not in use for over a year, my bank ended up charging me a bank overdraft fee of $35. I talked to tree live advisors who stated that it would be investigated and returned which hasn't happened yet. All this started on 7/28/10.
SEATTLE, WASHINGTON -- I wrote a letter to the COO of Virgin Mobile USA about the issue. Today I got a call from **, the manager I spoke with once before. She remains both nice and helpful. It seems that my complaints have had some effect and that VM policy is not the problem. I had the misfortune of speaking to a customer service rep. with a bad attitude. I'm hoping that the company will make it clear to the reps that they must not abuse the customers. I get the feeling that there will be some effort made to get that message across.
Since Virgin Mobile was responsive in handling my problem, I want to declare them to be back in good graces. My daughter is enjoying her Virgin Mobile phone and I may soon proceed with my original plan to move other cell service to VM. If you encounter a problem with a bad VM phone rep then just advise them that they would be much better off simply letting you talk to their supervisor than having you make them famous on my3cents.com and escalate the issue to the COO.
Virgin Mobile responded to my complaint and they are working to correct the problem.