CALIFORNIA -- After spending all morning trying to fix shutdown of my service, I finally got through to Technical Support.
1 Replies - Latest reply on 05/19/2011Add reply
No texting or phone service for 3 days. I called my cellular line and was told that me "the customer not available at this time".
My billing was up to date. Indeed I had paid my bill 6 days ago.
Technical Support fixed it, but cause of billing problem and outage not fixed. I had to top up, which I have never had to do before.
I am leaving this stupid company
Virgin Mobile without a doubt has the worst customer service of any company in existence. Getting through their idiotic voice recorded phone system is enough you make you want to throw yourself out a window, once you actually get to a real advisor you are numb with frustration. I’ve yet to speak to anyone at Virgin Mobile with a brain, and getting your issues resolved [or even getting them to understand your issues] is impossible.
3 Replies - Latest reply on 08/16/2013Add reply
I’ve not been able to use my phone for over two months, it is set on auto top-up and an active credit card is attached to my account, however my phone will not top-up and I have absolutely no service.
I’ve had the perseverance to call them 4 times (that took every ounce of patience I have!) And I’ve emailed their customer service dept. 7 times. Guess what? Nothing is resolved. NO ONE EVER CALLS YOU BACK, OR EMAILS YOU BACK, OR GETS BACK WITH YOU AT ALL!
Today I called and after explaining 15 ways to Sunday to the unhelpful person on the phone, I was placed on hold for 20 minutes and then disconnected.
There are MANY cell phone companies out there – DO NOT CHOOSE VIRGIN MOBILE AS YOUR PROVIDER.
They were supposed to rollover my minutes by charging me 20$ each month.
2 Replies - Latest reply on 03/29/2010Add reply
They did charge me 21.50$ th 25th of March 2010, and wiped out my remaining minutes (over 1,000) sending my balance to "zero"
Called them 3/29 and cancelled account, they plan to keep my money - a balance of 25.20$ - will call VISA and try to get my money back.
Be very careful with these crooks.
I got a mobile phone from virgin. it seemed good at the time so I decided to stay with them. I moved and could not get good reception where I lived at so I had to change mobile services. my number was ... read full review
I cancelled a cell phone account my daughter would no longer be using in March. I notice on my bank statement at the end of July that they charged my credit card in June and July. They refuse to give a refund, have added fake text usage and cell phone usage the day I complained on the account that suddenly became active 3 months after it was cancelled. They say it is now my fault. It is impossible to understand anyone I talked to and impossible to complain to someone face to face since there are no retail centers in the United States that I'm aware of. To make me even more suspicious, on the cell phone I have kept active, they take 15 cents out every single day at 3:15 A.M. I wonder where all that money goes?
2 Replies - Latest reply on 09/21/2009Add reply
Imagine that multiplied by millions of customers. I wish I was that wealthy. I have no idea what to do at this point.
I bought a new pre-paid Virgin Mobile cellular telephone. Virgin claimed I would get 400 minutes free when activating the account and topping up the account in 90 days would roll the minutes over. What lies and fraud !! They took the minutes away in the first 2 weeks of ownership, then sent me automated messages to "top-up" the account. Why would I need to buy more minutes in the first two weeks of ownership when I already have 400 unused.?!?
1 Replies - Latest reply on 06/25/2009Add reply
Customer service said they could do nothing about it but they would be happy to add minutes if I provide them my credit card. But I know people that gave their credit card numbers to Virgin Mobile and were "automatically" charged for more minutes then they would ever use. What a sleezy, rip off company!! I will throw the telephone away and never stop telling people about my experience.
Can't even get the basics right
My experience with Virgin Mobile has been terrible, and I haven't even used the cellphone yet, although I have wasted 2.5 hours of my life (so far) trying to get service set up. I called yesterday to ... read full review
First off, they don't have any competent English speakers for you to speak with. I've tried to get a replacement phone for over a month now. Every time I've called, they either ask me the same questions over and over, a "specialist" is not available, or they have simply hung up on me. It takes you forever to talk to an actual person.
Of course, Simone (automated chick) thinks she's a real person. Like one other person said, STAY AWAY from them!!!!!!!!!
I have bought a cell phone from Virgin Mobile- USA but it is not working after 5 months using. cell phone is still under warranty but They don't care about not working phones. and nobody is talking to you on customer service.
2 Replies - Latest reply on 05/07/2008Add reply
A very bad wireless company.
CALIFORNIA -- I ordered a VOX 8610 on 1/22/2007. The phone wouldn't charge. I called customer service and explained the problem. They said "do I want a charger or another phone". I replied that I could not tell if ... read full review