A Complete Hassle to Deal With.
ONLINE, FLORIDA -- If I could give negative stars, I would. Their prices and customer service have always been incredible, but I've noticed in the last 6-9 months, they have gone completely downhill. I live in Canada ... read full review1 Replies - Latest reply on 09/03/2013
First Time Is the Last!
This was my first time to order from Vitacost but I did it because someone recommended some of the Vitacost brand products and offered me a 10$ off coupon. I completed my order and all the items were ... read full review2 Replies - Latest reply on 09/03/2013
Misleading promos. Bait and switch
LEXINGTON, NORTH CAROLINA -- I just called your customer service line and explained that I was very unhappy with the way Vitacost uses their promo codes as bait but rarely honors them. I became familiar with Vitacost through a promo ... read full review2 Replies - Latest reply on 09/03/2013
LEXINGTON, NORTH CAROLINA -- The first time I ordered some items from this store, everything worked fine. I ordered only 3 items and everything worked perfectly. They delivered it to me, in Sweden, in a very reasonable time.
However, in my second order I wasn't lucky and they simply did not deliver anything. I never received my order and when I asked them what could possibly have happened, they answered that they would refund me immediately. I suspected of their easy refunding policies, but after talking with some friends that faced the same problem, I concluded that they didn't have the items I ordered and simply did not send anything.
Be careful with this store and, like some other reviewer said previously, avoid it if you are ordering from somewhere out of the USA.
Today was the LAST time I'll order anything from Vitacost! I live in Panama and orders from the US are shipped to my mail forwarding company in Florida. The Vitacost form would not accept my complete ... read full review
Great Customer Service
I purchased several dog treats and dog-related supplies such as ear and eye wash from this vendor a couple of weeks ago, and I was happy with their packaging and delivery time. What made me want to write ... read full review1 Replies - Latest reply on 02/28/2013
I've been a long time customer, and been happy until today.
1 Replies - Latest reply on 02/14/2013Add reply
They sent an email soliciting a "be well box", sort of a grab bag, for $13.99 that was worth up to $70.
Based on their own website, the value of the products was worth $7.75. And they refuse to give a refund.
They say it is "worth up to $70" not "worth $70". And even at worth about half of what they charge, they stand behind their grand lie.
Liar liar pants on fire.
1 Replies - Latest reply on 09/10/2012Add reply
Do not bother with them.
Keep shopping, you will beat their prices anyway!!! I did!!!
Call them to change order placed online because I made a mistake with the protein flavor; they could not change it and said to wait for product and refuse it. This company customer service sucks.
2 Replies - Latest reply on 07/30/2012Add reply
Pay a little more and go to bodybuilding.com and save yourself a headache.
BOCA RATON, FLORIDA -- Vitacost falsely advertised this product to be coarsely ground, but came as a fine powder like white flour. They want me to return the product, but the cost of the return postage is too high. The product cost $7.59, s&h was $4.99 for a total of $12.58. The cost of return is $10.95. Total s&h will be $15.94. The chances of getting my money back for the product will likely be nil, so I would be out $23.53. A small amount to complain about, but how many others will order from them and face this problem?. Don't be the next one to fall into this trap of falsely advertised products and the hassle of getting your money back!.2 Replies - Latest reply on 01/05/2012Add reply
I ordered 5 bottles of "Schiff Glucosamine Plus MSM -- 1500 mg - 165 Coated Tablets" and when I received it, it's 150 Tablets per bottle. I emailed to Customer Support, and they just apologized without any partial refund. This is the worst online store, I will NEVER shop there again! 1 Replies - Latest reply on 10/26/2010Add reply
Vitacost has been my go to supplement spot for years now, including an order made today. Two orders I made last month was shipped out the same day. I must honestly say I have never had a bad experience. Good price, fast shipping, what more could I ask for? I was really surprised to come across this site with all the complaints, maybe I have just been lucky. Add reply