TROY, MICHIGAN, MICHIGAN -- My husband and I recently purchased an in-home water filtration system from Vitasalus/Equinox Products, a company whose website promises complete satisfaction or your money back for up to 6 months. The website even goes so far as to claim they will send you the return labels to offset shipping costs if returning the product should become necessary!
We selected the EQ300 due to the description the company provided about the system's capabilities. Our well water, which we had tested, is high in sediment, odor and iron; only some of the impurities the company claimed would be removed by the EQ300. The system DOES NOT work. After two months, when we tried to get the company to send us the return labels so we could ship the product back for a full refund, not only were we treated rudely and unprofessionally, but we were told it was OUR FAULT that the system did not purify our water. The company claims that the system failed because we bought the wrong one.
Please do not fall victim to this company's unethical business practices and false advertising. Their purchase invoice says "Thank your for your order! God Bless!!" I guess they know when they ship it to you the product will only work by the grace of God because we are now out $725 dollars and we still have the same horrible water we had to begin with.
I indeed would recommend the EQ-300 Rhino to anyone!! Our water was cloudy, smelled, and rust stains in kitchen sink and bath room fixtures.NOT water one would want to drink. I have had my Rhino installed for a year now. Water is clear now, no smell, no bad taste. My wife loves the way our dishes come out of the dish washer and loves our "new water" when she washes her hair. I loved the simplicity of installing it. A BIG plus is when you compare the price with systems that address the same water properties, and it takes up less space. It was a pleasure doing business with a Christian oriented company... people you can trust.