Preview Review

Next Review

Vivint Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
I Have Internet and Home Security. Neither Has Come Close to Advertised.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST JORDAN, UTAH -- 4 days I have been trying to contact someone to cancel my up to 50 mb internet that has not exceeded 27 mb in 3 years and typically achieves speeds of 5-7 MB. Initially they said my router was the problem so a $1000 router later they finally agreed maybe not the router. I have 4 ** cameras laying in a pile in my basement because they never stay hooked to internet so they don't function. I could continue with examples, but it's pointless. Vivint is without question, the worst business experience/purchased service that I have seen. Basically I can turn my air on and off with my phone if their internet allows it. Vivint is a ridiculous joke in their customer service and treatment.

Replies
Worst Customer Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONG ISLAND, NEW YORK -- I had my solar panels installed over two years ago. When they were installed the installers which was Fleet Performance, they kept missing the beams on my carport causing holes in my roof and leakage. Finally, after 2 months an inspector came out and they reviewed it and found out it was their fault and they paid to get my roof done. Now I am trying to get an overhang over my deck and I needed Fleet Performance to remove only three panels out of 52, they gave me a quote of $499. I called them and said that was an outrage because you want $499 to take off 52 panels now. After one month they were supposed to review it and get me a lesser price.

I was supposed to start construction yesterday and today they get back to me with a price after 15 hours of phone calls, all documented, they came up with a bargain price of $499. I called them back said it was an outrage. Why would you charge me $499 to take with only three panels for one week's time. They told me they review it every Wednesday and mine came up for review and this is what they came up with so to do this I have to pay them $499 or cancel my construction. Gee, I think I'm going to cancel my construction but not without writing a review on every review site that I can have help or their customer service is and how unfair their pricing is

Replies
Worst Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UTAH, UTAH -- Was a living hell trying to cancel my service 1 year after my contract had already terminated. Was told they could charge me month to month unless I sent in an email from the email I used 5 years ago to start service, or letter from return address listed on account which we no longer live in or call from phone number used to start contract again 5 years ago... Like I'm supposed to keep same number and email from that long ago. POS company.

Replies
Forced Extension of Contract
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PROVO, UTAH -- Vivint in Provo UT. I DO NOT recommend this company because of the contract. I tried to cancel my service with Vivint prior to my contract expiring and was told to call back on November 28, 2012. When I called on November 30, 2012 I was told I had to give 30 days' notice for cancellation. This was not explained to me when I called previously requesting cancellation of services. I was out of town on a business trip on November 28, I called to cancel services 2 DAYS after my contract expired; since it was after November 28, Vivint automatically renewed my contract for another YEAR even though I made it clear that I did not need or want their service.

I was told by a representative that my contract expired on November 28, 2012; but they did not explain that I had to cancel by that date or anything about the 30-day notice rule. This company was not worried that I did not want my contract extended; they did nothing to help me, they only worked to prove that I could not cancel my contract. If you have this service, make sure you send a CERTIFIED letter (so that they have to sign for the letter) requesting cancellation of services at least 30 days before your contract expires.

Replies
Advertisement
Unable to Cancel Vivint Contract.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PROVO, VIRGINIA -- Vivint did not cancel my account and continued to bill me after they received a cancellation letter, on time, with a $0 balance. On June 4th I contacted Vivint in regards to canceling their service. I paid my account in full and told them I wanted to cancel my account. I was told to mail a cancellation notice to them and as long as they received it before the 20th of June the account would be canceled. On October 20th I noticed they have never stopped billing me.

When I contacted them I was told I was supposed to call back and give a verbal cancellation after they received the cancellation notice from me. I was never told that. What I was told in June was once the letter was mailed "Do not call back or the cancellation notice will be considered null and void." These are unfair business practices. There is a chance that since I did not call back they renewed my contract automatically for another 2 years, which would be $1,007.76.

Replies
Worst Home Security Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PROVO, UTAH -- Cheap black and white video cameras, no quick response to alarm. Never speak to same person again in customer service, issues never solved. Their contract small print, you will need a week to read and solve what it means. The small print only favors them 100%, and once you sign it you have but 3 days to cancel. But it takes a week to read and understand it. Do not do business with these people unless your lawyer read the small print. This company is not an honest company.

Replies
Top of Page | Next Page >

Vivint Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 16 ratings and
16 reviews & complaints.
Contact Information:
Vivint
4931 North 300 West
Provo, UT 84604
844-897-2884 (ph)
www.vivint.com
Compare Home Service Companies