RESEDA, CALIFORNIA -- I purchased my Vivitek 51 HDTV from HSN... After the warranty expired I had to replace two lamps at OVER $200.00 EACH... Now the color wheel needs to be replaced @ $340.00 or more. The color wheel was once available for $69.00. Now in order to have a working TV one must purchase the color wheel, case/box/unit for over $300.00. The TV was expensive, and now with the costs of the lamps and color wheel it's getting to be a losing battle. Worst of all, the parts aren't easily available... I will never purchase a Vivitek product nor will I trust HSN.
KENTUCKY -- On January 14, 2006 I purchased a Vivitek 51 inch DLP HDTV from HSN. Ten weeks later the lamp was not working- no picture or sound. Vivitek refused to honor the 6 month warranty backed by HSN saying there is no such thing. Although HSN has reassured me there is. It is 6 weeks later and I still do not have a replacement lamp and now have a 51 inch, $2400.00 black hole in my den.
Consequently after several weeks of calling, Vivitek called and said there is a 6 month warranty however they say now I must send them the new replacement form. They promised to e-mail to me within 24 hours- that was 6 days ago. It will take up to 4 weeks to receive the new lamp.