Vizio Consumer Reviews

IRVINE, CALIFORNIA -- My VIZIO TV I bought at an electronics retail store April 2016 was acting up. Often, it wouldn't turn on. Also, Netflix would sometimes load a movie to 25% and then stop. I would have to turn the TV off and back on to get it to work again.

I e-mailed VIZIO. Todd Marshall responded and told me to call him. I called Todd Marshall numerous times on the following dates below.

-12/10/16 2:33PM
-12/9/16 12:06PM
-And other days and times

I e-mailed VIZIO again informing them that I have not been able to reach them. I received an e-mail from Jesse Dorn to call him. I called Jesse Dorn at VIZIO numerous times as well on the following days and times:

-12/16/16 4:58PM
-12/16/16 9:13AM
-12/15/16 5:13PM

None of these times have I reached either of these individuals at VIZIO. Some of the times I left voice mails.

I filed a Better Business Bureau (BBB) complaint to get VIZIO to respond in writing. VIZIO sent the following reply to the BBB:

Dear Better Business Bureau Representative:

VIZIO, Inc. ("VIZIO") is in receipt of the Better Business Bureau's ("BBB") notice regarding complaint number 11912750. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that VIZIO has determined that the VIZIO television in question in this complaint is out of warranty as it was refurbished by another company than Vizio. A copy of VIZIO's warranty can be viewed online at www.Vizio.com/warranty. The complainant has avoided contact with Vizio management repeatedly, and refuses to confirm information with us. The complainant provided a picture, to us and to the BBB, which clearly shows a sticker that states it has no Vizio warranty, that was provided by the refurbishment company.

At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at Vizio.custhelp.com/ for information and assistance.

Sincerely,

VIZIO, Inc.

First, VIZIO is lying. How did I refuse contact with them if I called them so many times? How did I refuse contact with them if they admitted that I e-mailed them photos of the TV? Additionally, I never refused to confirm information with them. Why didn't VIZIO just tell me the TV didn't have a warranty instead of ignoring me? It is very concerning that this is the way VIZIO representatives behave.

I have a second VIZIO TV in my bedroom that I've had for 6 years, and it works great. But, because of this incident, I will never buy a VIZIO product again.

In the end, the retail store I bought it from ended up giving me a refund on the defective TV.

ST. LOUIS, MISSOURI -- Vizio TV's are of cheap quality and poor customer service…

Bought a Vizio TV 6 months ago. Top part started to separate and split open. Contacted Vizio multiple times, sent them pics that they required and after all that- they told me they can't do anything about it.

I gave them ALL the info they needed.
(1) Proof of purchase or receipt for the VIZIO Product
(2) Pictures of the purported issue with the VIZIO Product
(3) The serial number of the product

I said “alright if you are not going to replace my defective TV, then I will let others know about your poor customer service and TV quality.

DON”T BUY VIZIO PRODUCTS ESPECIALLY TV”S = THEY ARE CHEAP QUALITY AND CUSTOMER SERVICE SUCKS!! (EVEN IF YOU FIND A GREAT DEAL)

WARNING: You will not get a refund or exchange if your VIZIO product starts to fall apart even if you only bought it 5-6 months ago.

I purchased a TV from Vizio about a year and a half ago and when it came in it never stopped the "loading" screen no matter how many things I tried. I called customer service and they said it was a problem with my wifi. I ended up moving this past year and changed my wifi completely and the TV still didn't work. I had about 12 different experiences with customer service and each time they never helped the problem. They hung up on me a few times and were rude. Eventually they said my TV was defective and sent me a replacement TV. They told me it would arrive in 3-4 days and it ended up taking 4 months. The TV arrived and was completely shattered and did not turn on. They then proceeded to tell me that I could not have a refund after almost a year and a half of not being able to use the TV I purchased. DO NOT BUY ANYTHING FROM THEM THEIR COMPANY IS HORRIBLE AND YOU CAN NEVER SPEAK TO ANYONE HELPFUL.

I purchased a Vizio back on 11-15-2008 from Walmart. Within two months I started having problems. I customer service and after 45 minutes on the telephone we were able to troubleshoot it. Another month went by and there was another problem, but this time I was on the telephone for over an hour. Two weeks went by and there was another problem. I called and we were able to trouble shoot it again. Then the channels started locking up and the screen would go blue. I called Vizio and they said that it was my cable company. I called the cable company and I ended up calling Vizio back.

After over an hour on the telephone they agreed to have a repair man come to my home. The repair man came and replaced the main board in the television. After a while the television was doing the same thing, but there were black or blue lines once in a while. I called again and the tech sent me to a higher up tech. This was after I was on the telephone forever. This tech said that there had been so many problems with the television that I could have a new one (which would take up to eight weeks) or they could send the tech out again. I agreed to have the tech sent back out.

I asked the tech what if the problem continued and he said since the problem happened under warranty that they would continue to assist me. The tech said that since the problem happened under warranty I would not have to worry. He also stated that if I had more problems after this that I should call and I would receive a new 42'. By now I was in 10-2008. The repair man came and replaced the board again. One day I woke up and the black and red lines were back and the remote would not work. I called Vizio and I was told they could not help me. They said that I was calling to late with the complaint.

I explained that this had been an ongoing problem and finally the employee put me through to a manager (**). I was outside when he called back and so I tried to call him back. I got an employee ** on the telephone. He was refusing to put me through to a supervisor and said that any supervisor in his department was not a level three. Only a level three manager could overturn the decision, but after almost five minutes of insisting a manager (**) got on the telephone.

I asked if I could be put through to the manager's voicemail that had left me the message and I was told no. He said "I reviewed your case and there is nothing that I can do for you." I said that "I knew that because the employee (**) had said that you were not a level three and you could not over ride anything." The manager said that was not true and I said that is what your employee told me. He said that he was sitting next to ** and he never said that. I said he did and ** called me a liar. I tried to have him pull up my previous problems and he swore that day was first time I had ever called.

He stated that I should have bought my computer someplace else and I had to correct him that I was calling about a television. He started yelling at me and saying "oh well I guess you don't have a T.V." He ended up hanging up on me. I immediately called back and I was put through to someone in a different customer service area that could put me through to **'s voicemail. That employee said that she had the clearance to pull up my old records, but she did not see the point. She made it clear that no one in their company would have said what I was saying. I asked if they recorded their calls and she said no.

I was also told that the company had changed their computer system and that was why only a level three employee could pull up the records before the switch. I was put through to ** and I left another message, but he never called back. I have been scammed by the company and they did not follow through with their promise to fix the television since it started happening during the warranty period. I was screamed at and hung up on. Worst of all I was called a liar.

The manager ** refused to give me his employee ID number. It was probably another employee sitting next to **. I was also told to just go and buy another television, but why I'm already out over 1000.00.

OCALA, FLORIDA -- Vizio smart TV color is messing up. Did everything recommended to fix problem. Color still a mess.TV is one year old. Will never buy another Vizio product.

Before doing business with any company I attempt some form of contact to find out what kind of customer service may be expected from them. The following email was sent to Vizio in a attempt to gauge what kind of support I might expect if I were to purchase one of their products. No response was ever received. When you cannot get sales to respond you can pretty much assume service will be far worse.

2nd request - no response from 12/2. If no response is received to this inquiry within 48 hours I will assume this is representative of the kind of support that I would have experienced. This will be posted on internet consumer sites so others may be aware of your lack of support.

I am considering the purchase of a Vizio LCD 42" or larger television. Before doing so I need some information. Who is your parent company? Where are your products manufactured? Your warranty indicates damage as a result of your shipping is not covered. "VIZIO's one-year limited warranty does not cover the following: cosmetic defects; damage, malfunctions or failures resulting from shipping or transit..." Who files the claim with the shipper? Do you insure it for full value?

Who is the repair facility (name, address, and phone number) that will be performing any service when you are contacted for warranty service? My location is Sparta, TN 38583. What is the maximum time I could expect to be without my unit in the event of warranty repairs? Will you commit to unit replacement when that maximum time is imminent? Please respond to EACH of these 5 questions succinctly. Reference to other sources is not acceptable. Thank you.

We bought a Vizio from Walmart in Nov of 09. We call after it failed six months later and were told to call Vizio's customer service our Vizio 42" started going out last Nov 09. It blinked off and on and we had the cable company out over 12 times and after we had six months the TV died. The cable company said it is your TV. It had gone blank then black and no sound, this was May 23, 2010. This TV was 6 months old and had 6 months left on the factory warranty. We called customer service 3 or 4 times and had a long wait when we got through they gave us a number to fax our receipt so they could prove we owned the bad TV.

We did and contacted them again 24 hours later and they had not gotten the fax so we called the same number the next day still the fax was not there. I asked if I could copy and email the receipt I and did so. I checked to see if they had received the email and was told yes and also the fax went to a different state. I said we sent it to the fax number we were given. I had a very nice customer service person to call after a number complaints and was told the part would be shipped over night, that was on May 27, 2010. We bought the extended warranty from her as we have no faith in the TV or the company. I thought about trouble from day one.

I said I want the TV replaced in my last email to her but got no reply. The repair man called on May, called and said he would call us as soon as the part arrived. He called today and was nice but the part had not arrived but when it did he could repair our TV. Not happy.

I purchased a Vizio 47 inch HDTV Model number GV47LF HDTV in January 2008. Yesterday while watching TV I had the infamous "Pop of Death", heard a pop and the TV screen went black. I turned the set off and when I turned it back on the Vizio name lights up, but no picture or sound and the TV can only be turned back off by unplugging the unit. I called Vizio today after finding out on the internet how common this problem is. I explained my problem and told them that they seem to have a lot of complaints about this on the internet, that it is obviously a problem with the power supply boards. I think this is a manufacturer defect and they should repair or replace my TV.

I was told I am out of warranty and they wished me good luck getting it fixed (thanks a lot). I paid over a 1,000 dollars for a TV that lasted 24 months. I will NEVER buy another Vizio.

I brought a 32INCH VIZIO HDTV LCD. One that my mother call me and informed of all the complaints that flat screen TVs have been getting on the news. I informed my mother my TV is doing great. Once I got off the phone with my mother my TV stop working!!!!!!!!!! My husband called Vizio and explain what happen they said they would replace it with no problem. Well that is not all really true. I have had my TV for a year and 4 month. They don't cover that I called the higher up and I have gotten nowhere at all. Now I'm stuck with a TV that only show the light up word Vizio. Oh it did come back on the next day only for 6hrs!

Who buy a TV and think it is going to break down in a year. TVs last for years.

CLEVELAND, TEXAS -- I have purchased a Vizio TV for Christmas last year. The TV is not even a year old and already dead. I have called Vizio and they said because it is ten days (ten days) after warranty they are not going to fix it. So please everyone reading this pass this on to your friends and family NOT to buy Vizio. The company does not care that the TV was for Christmas and was not opened and used till the 25th. They go by the sale date... SO PLEASE IF YOU NEED A NEW TV, PLEASE DO NOT BUY VIZIO. Thanks all... I am even calling my local news and have them air this also.