INDIAN HARBOUR BEACH, FLORIDA -- Like so many other former SunRocket customers, I was happy with their service until they went out of business. I then tried VOIP.COM based on false internet recommendations, and what I got was a temporary ... read full review2 Replies - Latest reply on 04/07/2008
Set up is pretty simple and only takes a couple minutes. Nobody has been able to tell that I'm on a VOIP line instead of a landline. They don't outsource any of their support so you'll always get someone in the US you can talk to. Its your choice to sign a contract or not, so you have options, all of which are reasonably priced. I have no regrets with going with this service! 1 Replies - Latest reply on 03/28/2011Add reply
I have had voip.com for a couple of years and never had to call for service. My service was interrupted this week. I have spent several hours on hold just waiting to talk to a human being because they have an old email address for me that is no longer in service. I finally connected with someone 2 nights ago that said my service would be reconnected in about 20 minutes. Two days later and still no service. Tried again tonight to contact them after an hour and a half on hold finally left a message in their general mailbox saying call us back or refund our money. I will update this review if we ever get a call back. I only hope the new owners will respond and help us with this problem. Check back for updates.Add reply
I’m thankful that I came into the service after they were bought out and have new people running it. Sounds like it was kind of a nightmare before. Can’t beat their yearly $99.95 price though and it has worked steadily and clearly since I purchased it a couple months ago.
It came with some features my previous provider did not like the call block list and the free extra line so all around I’m happy with it!
I've had Voip.com for a couple months now and have been impressed. The techs actually know what they are talking about. Its very handy the way I can set up the call forwarding to ring my office, then my home, then my cell since I can't afford to miss certain important calls. The quality rivals that of the previous landline service we were using at about triple the price of what I'm paying now. I did try it out at home first before switching at my business as well, which isn't too large at the moment so we only had a couple numbers. With the cloned line I've got four people able to be on the phone at the same time with my two numbers. Couldn't be happier with the way its working out.
Voip.com will give you nothing but nightmare. I took money from my credit card multiple times the same month. Very bad voice quality. They charge one minute for overseas calls even if the call doesn't go through. They told me I have to since I dialed the number, it does not have to go through. Their customer service is almost non-existing and very rude. Call quality is very bad. Lately I'm getting calls from strangers saying that I made the calls.
1 Replies - Latest reply on 04/07/2008Add reply
VOIP rep told me that they can't do anything about it. I am going to report the matter to BBB. Stay away from them.
I switched to Internet phone about six months ago. After some research I found only one company that offered a local phone number for me here in Oregon and that was VOIP.com. I signed up for their Residential ... read full review8 Replies - Latest reply on 11/19/2007