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LEMON
Posted by Mariecz_2 on 10/15/2003
MICHIGAN -- I have a Winnebago/VW Rialta Motor home that is a $400 a month lawn ornament. It will not run and many many parts have required replacement/repair and it still fails to function. I purchased this vehicle because of name recognition, esthetic appearance, and perceived ability that it would function in a manner consistent with my intended use. I wanted to be able to drive this vehicle and use it for camping with all the amenities that visually presented themselves. I have been flat bedded in twice because this vehicle will not stay running. I have been in for service many times and reassured the problems would not reoccur. Not only do the problems reoccur but more problems occur. I have been told by a Winnebago representative not to camp in Florida because it is too hot and my vehicle cannot handle the heat in Florida and IF I insist on camping in Florida I must park under a tree. VW does not even bother to answer my certified letter, telephone calls or appear for deposition. The dealership for VW in Fort Wayne have added insult to injury by not returning phone calls to make an appointment and then not even bothering to say my first name correctly. I filed a lawsuit over a year and a half ago and all three parties to the suit have attempted to dismiss it and refuse to recognize this vehicle is a lemon. Winnebago, VW and Ben Davis in Auburn Indiana. A bad bad experience and I continue to wait for them to correct this unpleasant situation.

     
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Posted by Anonymous on 2003-10-19:
I fully agree with this customer mine had 5 miles on it and have ben dissatisfied with the focuses i was told insurance should take care of my wreck cause the air bages did not deploy and faulity seat belts and they want a 100.00 just to ck my steering out also i had a hard ferk to left which sent me into ditchThe problem is that the vehicle is a 2000 Focus. I have had the same problems concerning my Focus and I want my money back on the vehicle, or at least some type of buy out on the vehicle.I know what u all are going thru
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Not happy . They have made it difficult to replace something as simple as a headlight
Posted by Corynne79 on 10/22/2010
I'm really upset. To think I was considering becoming a loyal VW customer. I bought this cute little beetle just to find out that VW is only looking out for their bottom line and not the consumer. They have made the car so that you can't even do the simplest things like changing the oil or replacing a headlight. Instead they made it so that a $7 light bulb replacement will cost you at least $70 in labor. BTW VW if you're listening I found away around it! Its a pain in my butt though. I will never buy a car again for you. Unless you do an overhaul to your practices. Make the car consumer friendly. You'll make more money in the long run. Car enthusiast's are loyal to their favorite brand. Here I thought I was going to forever buy your Beetles and pass them onto my kids. Not anymore. What a disappointment.
     
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Posted by leet60 on 2010-10-22:
When you go to almost all auto repair shops, especially dealerships they will use a guide that gives them the "estimated time of repair" for any issue. If the hourly rate is $70.00 and the repair takes from one minute to 60 minutes you are still charged for one hour. If the guide estimates 70 minutes you would see a charge for 2 hours.

This time is based on the average time a trained technician (note not mechanic) would take to complete the repair.
Posted by Starlord on 2010-10-22:
What leet is referring to is the Flat Rate Manual. It gives the time an experienced technician should complete that repair in. The customer is charged the flat rate, and if the mechanice can't cut that time down, then the shop will not keep him very long. If the flat rate book shows a repair should take an hour and a half, the mechanic is expected to do it in less than an hour. The customer still pays for an hour and a half times the flat rate. The mechanio gets paid for one hour.
Posted by redmx3racer on 2010-10-22:
Just by looking at the "new" Beetle I could tell you it would not be the easiest car to work on. VW's never are easy to work on anyway. Other cars out there are just as hard to change a headlight bulb by the way-09-up Mazda 6's and 2010 and up Subaru Outbacks for example-you have to remove part of the fender liner and bumper cover to change the bulb.
Posted by tnchuck100 on 2010-10-22:
It should be a requirement that all design engineers be required to actually work on their systems before they are released. If they had to change that headlight they would find a better way to design it.

As far as "...make more money in the long run." goes the CEO of today is only concerned with the maximum possible profit for the next quarter.
Posted by momsey on 2010-10-22:
I've had Volkswagens since I started driving. One of the Jettas I had and the convertible Beetle I have now are both really pains in the butt for changing simple things like headlights and taillights. Even in the owner's manual, it tells you to take it to a dealer to get the lights fixed. I'm with the OP on this one!
Posted by raven_on on 2010-12-10:
I bought my first and last one being a 2009 jetta it is not that the vehicle it so terrible it is the customer relations within the whole volkswagen organization that just plane sucks. I owned a Lexus prior to this one now there is just outstanding customer service. I thought I would try something with a little better fuel economy what a mistake this is. I got 60,000km and looking to sell just one issue after another and no decent attempt to solve.
Posted by momsey on 2010-12-10:
P.S. My 2000 Jetta is still on the road. I sold it to my husband's co-worker five years ago and it's still going strong. Probably my favorite car ever.
Posted by trmn8r on 2010-12-10:
I had a '98 Passat from new to 130,000 miles. It was a great car, but has several annoying issues. Such as, two coil packs failed, ignition switch failed, several window regulators failed, a/c compressor failed, water pump froze, secondary air pump failed.

I work on all my cars. The one that was best designed was a '82 Nissan 280ZX turbo. That car was so easy to work on. The only thing that wasn't was the exhaust - had to lower the suspension to put a new one in. Unless you cut it in half with a torch. Best handling car I had as well.
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2006 GLI Oil consumption
Posted by Triumph on 08/20/2010
Monday, August 16, 2010


Tracy Goralcyk
Volkswagen
Customer CARE Advocate
3499 West Hamlin Road
Rochester Hills, Michigan 48309

Dear Tracy:

Thank you for your prompt reply to my most recent communication concerning my Jetta GLI. I would like to clarify that I am not looking for a hand out. I do appreciate the dealer compensating for the headliner and air conditioner compressor issues. However, I am looking for answers.

After reading your flier #USVWOILCONS0409 titled “Evaluation of Possible Oil Consumption”, it is obvious that VW has covered themselves in writing that there are major issues with this engine. I have been in manufacturing my entire working career and have worked directly with ISO compliant plants and Six Sigma certified plants and I find it odd that you are directing this issue to your dealers.

In your letter, you insinuate that this is how a lot of research and development is done. It is my opinion, this engine was put on the market before adequate testing was done and now the dealers are having to deal with the grief and hassles of a poorly designed engine. As a manufacturer, if I put out a faulty or defective product, my company would (and has before) step up and correct the issue at our expense and not put problems that we created onto our dealers and retailers to take the brunt of the abuse. I guess VW has the luxury of having dealers with no other option.

If you do simple math on your oil consumption pamphlet, “1 quart every 1,200 miles can be consumed within tolerance”; then in a 5,000 mile oil change you would replace more than 4 quarts of oil. Would you buy an automobile with this type of maintenance schedule? I have owned 3 other 1.8L VW automobiles and put in excess of 200,000 miles on each one and none of them consumed more than ½ quart of oil within a typical oil change.

If I was trying to decide on whether to buy a car based on your response to why I should buy another Volkswagen, I would look elsewhere. I am sure Honda or Nissan are not manufacturing their cars based on dealer and customer mechanical and engineering feedback; aesthetics maybe but not the basic engineering of the engine.

I look forward to your response.

     
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Posted by klobbersaurus685 on 2010-08-20:
How do you drive the vehicle? Are you high up in the RPMs in each gear?
I'm not defending VW, but how you drive can cause oil consumption. If you drove it hard before and now don't there could have been damage from the earlier drving.
Did you buy it used?
Posted by Anonymous on 2010-08-20:
Also, how many miles are on the car?
Posted by VW JUNK! on 2011-12-08:
I used to be a VW Tech. VW knows about these 2.0 engines using oil. I saw quite a bit that used about 2 quarts in 3k miles. Your not gonna get any help from VW they don't stand behind their products.
Posted by Kathy Nordstrom on 2013-12-22:
I have this same issue, and have been writing to VW. They do not stand behind their product. They sent me the same brochure. I've added 3 quarts in 4600 miles. It's crazy! Please advise if anything has been done. I intend to email them every time I am annoyed. Every time I add oil, or make a payment, I'll write again. It wrong, and it's unacceptable.
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VW Springfield Rental Rip Off
Posted by Vw-owner on 03/18/2010
SPRINGFIELD, VIRGINIA -- I've been ripped off by VW of Franconia-Springfield for damages on a rental used while my VW was in being repaired. YOU MUST BEWARE OF THE EXISTING AND DROP OFF CONDITION OF THE CAR. This is not mentioned or promoted by VW, they and my insurance company are both only concerned with my signature on the lease. I can state with 100% certainty that no damage was done to the rental while in my possession. To both of them, my word is worthless. My advice is do not use any services from VW Springfield-Franconia.

     
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Posted by Critical_level2 on 2010-03-18:
It is partly your own responsibility to check the vehicle for damage before driving off. IF there is damage, have them note it before you take it. That way it is noted and you cannot be blamed for it. Many rental cars get the crap beat out of them, because its not the persons own vehicle.
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VW is Junk!
Posted by Disapponted on 03/30/2009
The car looks good. But ...

1. The fuel economy is horrible.
2. The dash rattles.
3. The front end picks up stones easily.
4. The cornsilk interior gets dirty easily and is difficult to clean.
5. Higher insurance costs.
6. Higher maintenance costs.
7. Requires premium ($$$) gas.
8. A lot of confusing little red lights on in the interior at night -- difficult to make out what they are for.
9. The stereo volume gets bumped easily.
10. Long-term reliability is questionable.
11. The owners manual is the worst I've ever seen.
12. Volkswagen as a corporate entity is unresponsive to consumers.
13. Volkswagen dealerships (where I live) are horrible.
     
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Posted by dan gordon on 2009-03-31:
you sound like someone with severe buyers remorse.
Posted by hitu on 2009-06-23:
I like the car but the thing rattles like hell over any none smoooth road.
Posted by Anonymous on 2009-06-23:
Did you test drive this car at all? Just about of these issues could have been exposed then.
Sounds like buyer's remorse to me as well.

"....The front end picks up stones easily...."
Give me a break!
Posted by klobbersaurus685 on 2009-09-23:
I own this exact car and have not had one issue. Anything with a turbo should use premium gas.
I'm with everyone else, it's buyers remorse
Posted by I Agree 2010 on 2011-12-08:
I agree that VWs are junk, but only because of their quality issues. Cool car otherwise.
Posted by VW on 2012-03-06:
I FEEL YOUR PAIN
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Commercials with Brooke Shields offensive
Posted by Starlord on 11/09/2008
Many people have posted complaints about Burger King or others having offensive commercials, so I have to speak up on the VW Routan ads with Brooke Shields. I find it offensive to keep pounding on the line, "Don't put a baby in your belly to put German Engineering in your driveway." It makes no sense and I find it highly offensive.
     
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Posted by Anonymous on 2008-11-09:
The idea of a commercial is to make you remember the brand. Looks like it worked.
Posted by Principissa on 2008-11-09:
Star, these commercials don't offend me, they make me angry. Seriously I turn them off because all I want to do is knock that womans teeth out. Totally turned me off of the Volkswagen brand.
Posted by DebtorBasher on 2008-11-09:
I haven't seen this one yet...but by the sound of it, I can understand your feelings.
Posted by Principissa on 2008-11-09:
DB trust me, you aren't missing anything. They are the most idiotic thing I've ever seen on television. And I watch the simpson's and family guy.
Posted by DebtorBasher on 2008-11-09:
LOL...as soon as I posted that comment, the commercial came on!
Posted by DebtorBasher on 2008-11-09:
I don't know if it's the same one you were talking about, because I didn't catch it from the beginning...but Brooke Sheilds was talking about German made cars and about unwanted pregnacies in America, while standing in front of the car and a young couple was behind her by the car...and Brooks asked the girl what her name was, then said, "Don't be like __________"...so, I'm guessing she was pregnant...
Posted by Anonymous on 2008-11-09:
I'm not offended by these commercials. I DO feel like they are in poor taste, and incredibly stupid.

It's true that they don't make any sense. Brooke Shields -- isn't everyone over her, already??

Posted by Anonymous on 2008-11-09:
DB, if it's the one where she says "Don't be like Christine", then, YES, I'm personally offended! LOL!

Posted by DebtorBasher on 2008-11-09:
C2O will never be over Brooke...something about her arouses him.
Posted by DebtorBasher on 2008-11-09:
LOL...MissMarple, I think that was the name.
Posted by Anonymous on 2008-11-09:
I think they are stupid commercials. Most commercials lack any kind of imagination, just like network tv and movies, ie all of the failing series and remakes of remakes out there.
Posted by Anonymous on 2008-11-09:
While I am not perticularly offended, I do find them to be the most stupid commercials I can recall for a long time. They make the big fibergalss Burger King look pretty good. What they won't do, is ever sell me a Volkswagen.
Posted by madconsumer on 2008-11-09:
rolls eyes ....
Posted by jktshff1 on 2008-11-09:
in addition to rolls eyes...change channels...get a life
Posted by Anonymous on 2008-11-09:
That's a big WRONG, DB! I never could stand Brooke. She's not hard on the eyes but she always came across as a phony stuck up brat to me. I haven't seen the ad, but I guess I'm not missing anything.
Posted by DebtorBasher on 2008-11-09:
C2O...you must be going through that "Man Change" in your life...that is two strikes in the attempt to arouse you tonight...one more, and you're out!
Posted by old fart on 2008-11-09:
I could never understand the country going GA-GA over a girl with ONE eyebrow...
Posted by DebtorBasher on 2008-11-09:
I thought Uni-brows turned you on?
Posted by Anonymous on 2008-11-09:
Are Brooke and blubber my only choices?
Posted by DebtorBasher on 2008-11-09:
Give me a few mintues...I'll see what else I can come up with!
Posted by mkaresh on 2008-11-15:
What makes the Routan commercials even more inane is that it's heavily based on the Chrysler minivan, and is made in a Chrysler plant. So much for the "German engineering" Brooke touts.
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Winnebago Customer Service/Manufacture
Posted by Just4us6 on 01/26/2008
WINNEBAGO, INDIANA -- I purchased a new 2003 Winnebago Brave. The first time out steam came into the passenger compartment from the engine cap. Turns out either on a TGIF someone was in a hurry to leave or Monday morning blues . . . a connector was left off of a routing hose from the radiator to a coil which heats the water heater while driving. When taken in for service it turns out all connectors were loose and some were missing . . . oops Sorry!

1 year later we drove to Oklahoma during the winter months and his some severe weather . . . the plastic on the slide out covers disintegrated. Under warranty? No warranty is for twelve months to the minute! Dealer (Saddleback RV Irvine); product manufacturer and Winnebago all refused to repair or replace. I even offered to do all the labor if they would provide the canvas replacement.

The slide out was not sealing properly, turns out they left a piece of wood on top of the slide out inside the compartment so it would not shut all the way. This should have been caught at delivery.

Call Winnebago and you get some guy who sounds like you just drug him off the toilet to pick up the phone; his help should have been flushed if that was the case.

Before you purchase a Winnebago or if you do purchase one you should do a thorough inspection of every nut and bolt on the vehicle before driving it off of the lot. Once you leave and return the next day Winnebago will try to blame the new owner for any problems with their coach. I should have learned after the first one. Good luck!
     
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Volkswagen stinks. Are not reliable
Posted by OnWatch on 05/11/2007
ROCKVILLE, MARYLAND -- I'm another unsatisfied customer. I purchased a 2003 VW Jetta 1.8 Turbo. What a nightmare.

Problem 1: New car, the symptom would always begin the same. I would start the car and it would idle as if it wanted to cut off. As I would begin to drive and I would accelerate the car would increasingly stop pick up speed. I would get on the beltway and I would be accelerating and the car would not be pick up speed and begin to feel like it was going to stall out. Imagine getting onto a beltway with people going 60 miles and hour or more (yes speeding). How dangerous is that.

Each time I took it in the service person would be annoyed and every time they claimed it was another problem. I have had to take it in so many times and leave it that the rental car company got to know me. The driver from the dealer who would drop me off at work and I are friends now. I am petite and a woman and I had to slam my hand on the counter at this guy and yell at him that I wanted something done and this problem to be fixed period. This caused a bit of a commotion to say the least. The manager is a joke and I am quite convinced he has no clue. They go through service reps like a revolving door with one that told me some stories about what goes on behind the scenes. Talk about spiting in ones food!

Customer service at home office could care less and are useless. All they can say is we will document this. Wonderful!

Last year my CD player would stop in the middle of a song and give me a CD2 or CD3 error. I took my car in and they had no idea what that was. I called the home office and nobody could tell me what it was. Hello! You’re Volkswagen and you can’t tell me what is wrong with your own car? BTW check out the consumer sites and they have a big black dot on VW stereo systems. Finally one day my CD player stopped working all together and ate one of my favorite CD's. They took it out (did not return my CD) and replaced it with a lower end model and I complained. This bothered them and they claimed to not know what kind of should go in. They take it out again and replace it. Each time they want me to bring it in to look at it, I have to take it back so they can take it out, then take it back for them to put it back in. Well guess what? I have a new CD player and a month later yet another CD error. Call again we go through this "We have to see the error" When this problem begins it appears then goes off. I this I found to be a stall tactic. They know that this would keep happening. Then CD player dies. We change it again. Then it happens a third time. Ah, but this time we change about 10 days before my warranty is over and guess what? A week after my warranty is up and you guessed it, CD error again.
I swear I have never been so furious. I took it to another dealership (a suggestion by the home office). They were nasty, rude and insensitive.
These cars stink. A co-worker was just about ready to go buy one that weekend and I told her to not walk but run from them. They lost one customer. I will continue to spread the word and take business away from them one by one. They were known for their dependability and quality service. Bless their corporate hearts the greedy jerks.
One more thing, I sound bitter (I am) but I have spoken to so many other people who own VW’s and they all have horror stories of their own. I am not alone so buyers beware.

     
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Posted by Bababooey on 2007-05-11:

Vee Dubs ist Müll
Posted by Anonymous on 2007-05-11:
Drove the same VeeDub all thru high school and college. Could not kill it. Just ran and ran like the Energizer Bunny. Sorry you did not get one like the one I had. Maybe these guys can help you with the Maryland Lemon Law: http://www.marylandlemonlaw.net

Good luck!
Posted by Anonymous on 2007-05-11:
You realize that particular 1.8 ltr. engine requires premium gas don't ya?
Posted by Anonymous on 2007-05-11:
How could you own a car for four years and not know how to spell the name of it?
Posted by ejack053824 on 2007-05-11:
Onwatch..I love your spunk when you slammed your hand on the counter and demanded satisfaction. I love you already sweetheart but there is a time when you just trade the piece of shyt in for a more reliable car. The time and money you put into this car was not worth it. I hope you found something more reliable.

Just for the record, if it were me, instead of slamming my hand on the counter...the manager would have found a hand around his neck with me dragging him across the counter. LOL!!
Posted by MRM on 2007-05-11:
With the problem you're having when trying to accelerate, the solution would be to replace your oxygen sensor. You can get Bosch oxygen sensors at Pep Boys for $70.00 for a pair.
Posted by lepearso on 2007-05-12:
Volkswagens that come out of Mexico, like the Jetta, are far more troublesome than the ones that come out of Germany, like the Passat. Regardless of the model, VW dealerships are among the worst when it comes to service. The one I deal with is wonderful, but they are the exception, not the rule.
Posted by OnWatch on 2007-05-12:
KenPopcorn. Was a typo I did not catch but glad you bothered to read and comment on my post anyway :) You would be a perfect employee.
Honestly thank you all for your comments. The car was under warranty until Jan. this month so I was attempting to take advantage of the warranty. Thank you MRM about the info on the oxygen sensor. Long story about this dealership but I wonder why their computer would not catch things like that? These cars had had a wonderful reputation I believe I read the problems started with the 2001's or after. At one point I had the window drop problem another post pointed out. Come to find out they did not want to do a recall so they were just taking people as they came in, lots. As I said I am not the only owner I know with complaints about service and quality. Was surprised how many I met personally. I do intend to get rid of this car in the near future. Really disappointed I really liked the car's look and feel. Now I will have to have another payment I guess. Doing research have since found they have bad ratings. Check Edwards.Com. I have heard the comment about the difference in quality from the one's in Germany also. To ejack053824, I really am very sweet but have just found that for that reason people think they can push me around. Everyone has their limits and if nobody says anything they just continue. They will even with this. Now I go forward, lick my wounds, and find something more reliable. Peace
Posted by samuelblueshoes on 2007-05-13:
my brother-in-law bought a volkswagon beetle back in 2002 it was new after owning it several years and 100,000 miles the care started falling apart the engine was worked on many,many times by the dealer in Greenville,N.C finally one of the mechanic's told him that volkswagon was making disposable cars and if you had one around 80-85,000 miles you better be getting rid of it.I never owned one and never will.
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Can't fix problem
Posted by Margnman on 02/19/2007
I have been dealing with Volkswagen for the year I have owned my car. The airbag light continually goes on right after it is fixed. My car is in the shop every week and there is nothing that they can do to fix it. Volkswagen of America decided they can't or don't want to help get me a car that works. Be careful and read reviews before you buy a Tauareg. Worst experience I've ever had with a car.
     
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Posted by Skye on 2007-02-19:
Check out this site. Maybe someone is having the same problem as you.

http://www.myvwlemon.com/cgi-bin/ubbcgi/forumdisplay.cgi?action=topics&forum=Touareg&number=15

Maybe you cannot find anything on the internet because you mispelled the name of your vehicle.

It's TOUAREG, and there are plenty of complaints out there. Just google Touareg complaints.

Good luck.
Posted by lepearso on 2007-02-19:
I love the looks of the Toureg, but I hear nothing but complaints from owners. VW had better get their act together fast!
Posted by Gando on 2007-02-20:
A little black tape covering the air bag light will fix that problem! (just kidding) =)

That really is the worst experience you've ever had with a car? Has the car ever broken down on the side of the road? Brakes ever gone out on a steep hill? Make a sharp turn and the car flips over? Car won't start in the garage? Ever lose power steering?

Man, the worst experience I've ever had was with a horrible Dodge sedan. One day the car decides it will not go in reverse! Nope! I had to park on the street instead of my comfy garage. It was such a pain!

But, best of luck to you with your VW.
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Can't fix electrical problems
Posted by Denyse on 07/31/2006
I bought a VW Beetle new and have taken it in over 20 times for lights that flicker, or go out or a battery that dies. They have never been able to permanently fix the problem.
     
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Posted by Anonymous on 2006-07-31:
A few more details please.
Posted by Anonymous on 2006-08-01:
Posted by Anonymous on 2006-08-01:
What did you expect. It's a VW Beetle. Not know for its reliability.
Posted by VAN6143 on 2007-12-28:
Is this vehicle still under warranty and if it is, if your not satisfied with dealership response take it to VOA and better buisness buereau if necessary. sounds to me like a dealer run around.
Posted by VAN6143 on 2007-12-28:
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