Volkswagon Jetta

8 reviews & complaints.
www.vw.com

Most Popular | Newest | More Options >
More filter options:
Customer service and produce are crap
Posted by on

I just want to let people who might be considering the purchase of a Volkswagen Jetta what they can expect. I have more things go wrong with this car than the last 10 cars I have owned. I live 6 hours from Saskatoon Saskatchewan a Volkswagen dealer, 8 hours from Winnipeg Manitoba and the dealership where I purchased this car.
I guess my first warning should have clicked in when I ordered my car through a dealership in Winnipeg, Manitoba. I ordered my car in July of 2008, at this time I was told not to expect delivery until mid December. This at the time was acceptable so I made a deposit and got ready to wait. Well the December date came and went, the dealer always had a real good justification for the delay. Well mid January 2009 comes and still no car, still really good with the excuses though. So I started phoning around the country and looking on the internet, and low and behold I fine several cars sitting on lots same features as mine only different colours. Soon February comes still no vehicle, and now I am getting impatient as we had plans for this car. Now I was able to arrange purchase of my present car, 2009 Volkswagen Jetta Sport Wagon, from another dealer in Winnipeg, Manitoba for less money than the car I had ordered, and the original dealer did return my deposit. Like I said this is when I should have started running and never looked back.
The very first incident came when I happened to pull too far ahead to a parking curb and cracked the front air dam below the front bumper. I phoned up the body shop of the dealership from whom I had purchased the car. I thought they could run the vehicle identification number or look in their records obtain the colour code of the car, order me the part, paint it, have ready, and install it when I got into town. I was willing to pay for the part in advance, just so I would not have to make a second 8 hour drive to have the part installed. I got a flat no from the women at the appointment desk; they would not even consider working with me on the issue, just a flat no, without any consideration for circumstances what so ever. I assumed since I had purchased the car from them I could be afforded a little lee way, but once the car was purchased all bets are off, they treat you like you live next door to the dealership. I am getting so extremely tired of hear the standard line “this Volkswagen’s policy.”
Before the purchase of the car when I went into the show room every sales person who walked by stopped to talk. After I purchased the car I sat in the showroom waiting room for at least 2 hours one day waiting on the service department, not one salesman even said good morning not even the one who sold me the car.
The sunroof stops functioning, this is when I find out there is no manual way to close it (this has been discontinued). I have to look forward to and 8 hour drive unable to close the sunroof, thank god it did not rain and the weather held out. I also had a garage to park it in before leaving on a trip. This trip also cost a hotel room for 2 days.
When electric door locks stop working there is no way to manually lock the doors (this is not pointed out before or at the time of purchase), this makes for real passenger and content safety.
It was not long until my left rear door lock stopped functioning. I decided at this time find another dealership in Saskatoon, Saskatchewan closer to where I live; this one is only a 6 hour drive. I phoned to make an appointment to have the lock repaired, I explained my situation. This service person phoned me back to inform me because of the distance I have to travel she would order the part ahead of time and have it on hand when I arrived. This appointment went just marvellous, great I figured I had finally found a satisfactory dealership, which actually had customer relations in mind when dealing with the customer.
Before I was able to return home the right rear door lock stopped functioning, surprise. Circumstances are such that I am not going to be able to make a return visit to a dealership for some time. Well I phone to make an appointment to have the door lock repaired, as well as the 64,000km warranty check up. I inform the service personal of my distance to drive, and assume because of the service I got here last time they would have a door lock there to replace it.
In the meantime the stereo system stops functioning. I figure no problem I can phone up they can run the vehicle identification number, order me up a stereo have it on hand to change out when I get there. Well guess what Volkswagen has another surprise in store, they cannot even order a stereo system until they run a computer scan on the car. There is absolutely no way to obtain the part number for the stereo without doing a computer scan of the system in the car. Well here are my circumstances; 6 hour drive hotel room for 2 nights, 6 hour drive back home to get the scan, now 6 hour drive back to dealership 2 nights in a hotel, 6 hour drive back home to have the stereo system installed. I wonder what high paid Volkswagen engineer came upon this pearl of wisdom. What would be very nice is they would inform you of these issues before you made the purchase. I may be the entire winter without a functioning stereo in my car, and guess what than it will be off of warranty and they won’t have to cover it. Here is a direct quote from an email from customer service when asked if I could not get to dealer before the vehicle was off of the first year warranty if the problem would still be covered “It is Volkswagen Policy that if there is a repair within the warranty period, it would have to be repaired within that period for it to be claimed under warranty.”, even though the problem was known to have happened within the warranty period. Let us make sure we screw over this customer good and proper.
Now back to the original appointment for the 64,000km warranty work and the malfunctioning right rear door lock. I drop the car off the dealership has the car most of the day, they phone it is ready. I get to the dealership to find out the warranty work is completed (great thanks), the door lock was not replaced because they could not duplicate the issue in the shop. I had told them this was intermittent issue. Service personal said they could not replace door lock Volkswagen would not cover it unless they could reproduce it in the shop. Yes I am going to drive 12 hours spend 2 nights in a hotel and lie about the issue just to get a new door lock, this is what I mean about Volkswagens customer service, don’t spend a few dollars on a door lock because the customer is a liar. I walked out to the parking lot at the dealership unlocked and locked the door twice and it would not lock again. Now they were able to replace the lock as I was fortunate enough that they happened to have one in the inventory. This meant having the car for another couple of hours and what plans I had made for after I picked up the car were scrapped. It is Volkswagen’s policy not to change a part unless the technician can duplicate the problem in the even if it means a tremendous inconvenience to the customer as long as does not inconvenience the mother company. I also had this dealership scan my stereo to get me the necessary information so I would be able to get the stereo replace next time I was close to a Volkswagen dealership.
A short time later I find I will be making a trip to Regina Saskatchewan. I phone up the dealership there give them the information from Saskatoon so they would be able to order the stereo and have it in stock when I got there to replace it. I now find out my car has to be rescanned the info from Saskatoon is not sufficient, the stereo cannot be ordered.
People if you are considering the purchase of a Volkswagen Jetta and don’t live right next door to the dealership, don’t appreciate the fact that you are automatically assumed to be a liar think long and hard. Is the great fuel economy really worth all the grief?
My car is a 2009 Jetta Sport Wagon TDI I purchased this car new because I was about to retire. The wife and I like to travel and were going to be in a position to start doing some now. We were looking for great fuel economy so we would be able to afford to travel. Well any moneys we may have saved in fuel economy has been more than offset many time over by hotel rooms and added travel expenses of obtaining warranty service. We now have to consider getting rid of our new car and making another purchase of a new car. My worry is that on my fixed retirement income I am not going to afford this car when it goes off of warranty. Hell I am barely able to afford in when cover by warranty.
I am so tired of hear this statement “this is Volkswagen’s policy”, to me this translates in English to “let’s see how bad we can screw this guy”. Volkswagen’s customer service is Germany’s way of getting even with the America’s for winning WWII.
     
Read 2 RepliesAdd reply
User Replies:
trmn8r on 2010-12-10:
As far as the bumper cover/air dam, it makes sense to me. It comes in unpainted, and they match it to your car. They may not want to rely solely on the paint code.

Your main problem is that you live a 6 hour drive from a dealer. That may be normal by Canada standards, but would be far beyond excessive for me. Volkswagens are fun to drive but have never been as reliable as other cars.
momsey on 2010-12-10:
I totally disagree that VWs are not as reliable as other cars. All of my cars have been VWs, and they are very reliable and very hardy. Obviously, the car in the review had major issues, but as trmn8r said, the main issue here is how far you are from the dealership. Without that long trip each way, I think everything would be a lot more manageable.
Close commentsAdd reply
2000 Jetta
Posted by on
I had to buy another hub cap, ($63.00), for my Jetta because the center VW emblem came off. It appears that VW only puts a little glue on the emblem. My hub cap is nothing special. It's the 15" stock cap. Should run about $25 to $35. Even Honda sells there stock hub caps for $20. What is so special about VW's caps? I contacted VWoA, about the price, only to get a, "our dealers make up the price based on the region they are in", aka... dealerships are allowed to "milk as much money out of the consumer as possible". This car cost more in parts then it's worth as a full running vehicle. I went to all my local auto wreckers only to find out that most of the hub caps there are missing the center emblems as well... Come on VW. Spend some money on the proper amount of glue to keep this emblem on the hub cap !!!!
     
Read 6 RepliesAdd reply
User Replies:
2inform on 2010-07-22:
Maybe a junk yard will have the emblem. If they do, it will cost less.
NickL11354 on 2010-07-22:
You are talking about a 10 year with likely over 100,000 miles. Be thankful it still runs. Once a car hits 100,000 miles or is over 7 years old you can count on huge repair bills so a $63 hub cap is nothing
Weedwhacked on 2010-07-22:
Just because Honda sells their caps for $20, doesn't mean that Volkswagen has to.
Starlord on 2010-07-22:
You are correct about the car being worth more in parts than as a running auto. The national body that handles auto theft and insurance has been telling the public this for years. Cars are stolen and taken to a 'chop shop, where they are dismantled for parts. One twist on this is when a car is stolen, stripped of everything they can remove, then the car is dumped somewhere. The recovered car is sold at auction to people looking to 'rebuild a car.' They obtain a junk or rebuilder's title, then put the parts back on and sell the car. Any car is worth more in its constituent parts than it is as a full, running machine.
momsey on 2010-07-22:
Ah, the title of this review made my heart flutter. I still miss my 2000 Jetta. After 10 years, I think it's understandable that something like this would fall off. It's not like it's brand new and the thing popped off. Everything VW is more expensive than other brands.
Anonymous on 2010-07-22:
I looked the price up online and they are about $50 before shipping and handling to order direct, so $63 at the dealership isn't bad. I haven't had any problems with the emblems coming off my 2008 Jetta, but I will definitely keep an eye on them now after reading this.
Close commentsAdd reply
Terrible Customer Service
Posted by on
I own a 2002 Volkswagen Jetta which I purchased in 2004 with only 6000 miles on it. I have all maintenance records of every service ever done on the car including every oil change done by a Volkswagen dealer at every 2000 miles. Mind you, I understand that my car is now 9 years old, but it only has 44,357 miles on it. I take exquisite care of my car. In exactly one year I have put over $6000 into this car. At 30,000 miles, the transmission went. Yes....30,000 miles! I had it towed to a Volkswagen dealer and they rebuilt my transmission for the cost of $4100. Two months later, the ignition coil went which again was replaced by a Volkswagen dealer who told me that the spark plugs, spark plug wires and O2 sensors would need to be replaced also, which they did. Not two weeks later, the catalytic converter went.

One month later, the alternator went. Any person reading this would probably think it's the dealer you're taking your car to.....but one problem. I moved three times last year due to my husband being active duty military. Three different Volkswagen dealers performing the work at three different locations across the US. I am not an unreasonable person, but to me this is excessive. I called the corporate headquarters of Volkswagen and explained to them my situation. They told me that they could not help me because the work was not done by licensed Volkswagen dealers. I calmly explained that I have every documentation possible regarding the work that was done by licensed Volkswagen dealers.

They were able to pull my VIN up and see that I was not lying. They then explained to me that they could not help me because when I purchased my vehicle in 2004 I paid to have an extended 5 year warranty, but because I purchased it on December 31, 2009 and my transmission went on January 3, 2010....the 5 year warranty was up. They told me that had it happened January 1 they would have covered the labor portion of the bill. What??? Are you kidding me??? Now here we are one year later and my engine needs to be replaced. I again called Volkswagen headquarters went through everything with them and the woman told me and I quote, "ma'am I understand you're frustrated but you need to understand that your car is 9 years old and it doesn't matter the amount of miles on it, it's how old the car is. It could have only 10,000 miles on it and still have all these problems". Huh?? "All I can offer you is $1000 off your next purchase of a Volkswagen". Umm....yeah....there will never be another purchase of a Volkswagen by me.
     
Read 2 RepliesAdd reply
User Replies:
Whiteduck on 2011-01-24:
Well, I wasn't thinking it was the dealer you were sending the car to. I was thinking that VW must make crap for cars. And it's not the first time I've been convinced of this.

Not sure any other company would have given you any better service, but with all that went wrong with such a low-mileage car, I'm sure I won't be buying one...
rockfishing on 2011-01-24:
It's a nine year old car. It may have low mileage, but its not mentioned what type of miles were put on the car. Poor driving practices or what type of driving can have an impact on maintenance issues. Or, you could just have one of the few lemon. You don't know how the original owner treated the car either. It sounds like it's time for a new car.
Close commentsAdd reply
Extremely poor quality and customer service
Posted by on
ERIE, PENNSYLVANIA -- I have owned VWs for 26 years. I always had great luck, and thoroughly enjoyed driving them. When I took a job that required a long commute, I decided to buy a diesel for the mileage and longevity of the engines. I had the dealer (New Motors, in Erie PA) perform the maintenance for the 1st 2 years, but still had to have the turbo replaced at 18K miles (warranty), and the MAF sensor replaced 3 times (twice under warranty). I then began having the maintenance performed at a local shop (dealer was 1.5 hours away) that only works on VWs (and has for 40 years). I also changed my own oil a few times (only using VW approved oil). At 97225 miles, he turbo failed again (10 year/100K mile warranty on this). I towed the car to the dealer (quite expensive$$$$) who informed me that there would be a $90 charge to use the diagnostic system. I said that I didn't think I should be charged for this if it fell under warranty. He disagreed. I called VW customer service, who sided with me.

Strangely enough, the dealer called me 2 hours later to inform me that I had to produce every receipt for every quart of oil and filter ever used, to show that proper maintenance was performed. I faxed him my maintenance log, showing all changes, who did them, the date and mileage performed. He said my records were inadequate, and my warranty was voided. I called VW of America (customer service) and they opened a case. I faxed them the log, along with receipts for everything ever done, with absolutely nothing missing. (The dealer had voided my warranty before he saw my receipts). VWOA called me back and said that the dealer denied my warranty, saying the receipts were not adequate. I called the dealer, who told me he DID NOT say that. He said the receipts were adequate, and that he only denied warranty until he saw receipts (this was VWOA lie #1). I called VWOA back and told them the dealer agreed with me. However, even though he was satisfied with them, he couldn't service my car because VWOA had voided the warranty in the database. They said they would re-investigate. They called me back to tell me that my receipts did not specify the proper motor oil (only 3 or 4 permissible oils for TDIs). When they gave me an example, by reading me one of my receipts from my mechanic, they were "embarrassed" to find that the receipts did indeed specify the brand, and it was one of the approved oils (VWOA lie #2). Again they said they would call me back. Next call, I was told that it was the area rep who had reviewed my records and found that I showed an oil change within 200 miles of the previous change, and that was suspicious, so they voided my warranty for that.

I asked for them to show me where that change was in any records, but they didn't know. I have reviewed my records (I have copies of anything ever sent to them), and have had several people (including a service manager for another car brand), and no one can see where this happened (because it didn't !!!!)(VWOA lie #3). The one who determined that was not allowed ANY customer contact, meaning I cannot talk to him, and he cannot talk to me. It seems that they were tired of being caught in lies, so they decided to blame someone I could not contact.
The only "good" thing about this is that I can proudly state that I have personally prevented 2 people from buying VWs (My Uncle actually had the money in his hand for a new Toureg, that he intended to purchase the same week I talked to him. He now owns a brand new Toyota Sequoia). Including aunts & uncles, my family has owned 14 VWs since 1976, including 3 currently. None of us will ever own a VW again. I will make sure everyone I know hears about my experience with VW.

I know I will cost them many times more than the $1K they cost me. From my searches on the internet, I know I am not alone (search for problems with VW engines, brakes, paint, turbos, electrical, transmissions, brake lights & switches, MAF sensors, airbags, etc).

I only wish my loyalty hadn't kept me from doing a better job of researching VW problems. I am partially to blame for my problems, because God knows, there was plenty of information showing their complete disregard for customers.
     
Read 9 RepliesAdd reply
User Replies:
Anonymous on 2007-09-18:
How could you have owned a Volkswagen for 26 years and not be able to spell the name correctly?
old fart on 2007-09-18:
Heck Popcorn... I'm fairly sure that half the population in the US probably spell it the same way..big deal.The man has a legitimate gripe and I for one appreciate the heads up. I would vote this VERY helpful.
Anonymous on 2007-09-18:
Good information.
I voted this review 'Very Helpful'.
Anonymous on 2007-09-18:
My son also had engine problems with his then new 2003 Jetta. The oil would suddenly be non-existent. The VW dealer mechanic he went to in San Diego said that was normal, if you can believe that. He said some engines just burn oil. Right. When he traded it in, he had to disclose this problem, but was glad to be done with it. Several years before that I had a VW van with many unresolved problems--it was also new at the time. I ended up taking it to an independent mechanic, at my cost, and getting it repaired once and for all. The VW corp office did nothing to help me nor did they reimburse me--even though the van was still under warranty. They had plenty of excuses though. I never bought another one and warned my son--but he found out the hard way. They haven't changed their tune in over 15 years and I doubt if they ever will.
VAN6143 on 2007-12-28:
Sounds to me like you need to sue dealership and VOA, IF VEHICLE WAS STILL UNDER WARRANTY. I HAVE OWNED SEVERAL VW'S AND HAVE NOT HAD ANY PROBLEMS THANK GOODNESS. I HAVE ALSO OWNED SEVERAL TOYOTA TRUCKS WHICH WERE GREAT, BUT MY WIFE OWNED A CAMRY THAT WAS JUST A NIGHTMARE OIL SLUDGE PROBLEM WOUND UP IN LAWSUIT WHICH WE WON CAR WAS FIXED CAR WAS TRADED IN, SO IF YOU ARE STILL UNDER WARRANTY CONSIDER ALL OPTIONS.
VAN6143 on 2007-12-28:
tsloss on 2008-01-02:
Well Mr. Popcorn, you caught me!!! Mis-spelling one word in a 2 page post PROVES I could not have ever owned a VW!!!!!! You sound just jerky enough to work for them. Pleez hav a nise deigh!!
jktshff1 on 2008-01-02:
that's what ken p does...he's our spelling manager!
don't matter 'bout the rest of the stuff. LOL!
klobbersaurus685 on 2009-09-23:
I have an 03 Jetta TDI with a manual transmission, 115k miles and not a single problem. And I have a wonderful dealership. I agree with a lot of the people above, chase the dealership and cause problems for them
Close commentsAdd reply
Was Going To Buy At 2000 Or 2001 Jetta, After Reading These Reviews I Will Be Looking At A Toyota Or Honda!
Posted by on
HICKORY, NORTH CAROLINA -- I am getting ready to purchase a used car, and I liked the style of the Jetta. The one I was looking at was a 2000 Jetta with 57,000 miles on it for $6,597, I figured what a deal!. A friend of mine mentioned that I might want to reconsider because his friend bought one and had nothing but PROBLEMS. Well I decided to look on the Internet and see what actual customers had to say about their Jetta's and I am SHOCKED!! I ASSUMED because it was a foreign car I would be safe (as far as dependability was concerned). I know better now, thank you for all of the posts letting people know the "real deal" when it comes to the Jetta! You saved me a lot of money and headaches!!!

I will now be shopping for a Honda or Toyota! THANK YOU SOOOOO MUCH!
     
Read 4 RepliesAdd reply
User Replies:
Anonymous on 2009-02-04:
Look up complaints about Toyota and Honda as well. Prepare to shocked. Then look up all other manufacturers. More shock. No manufacturer is 100% 'shock' proof.
Anonymous on 2009-02-04:
Yeah, they say Honda makes a pretty good car.
saj80 on 2009-02-04:
Buy the Consumer Reports annual book and read the car reviews. CR is not 100% accurate, but their information is based on customer surveys, supposedly with little or no bias. It will give you an idea of what to look for, but as mentioned by other posters, there is no vehicle made in the last 10 years that is 100% problem-free.
lobo65 on 2009-02-04:
According to reports I've read, some of the Volkswagens have slipped considerably for reliability in the last 5 or 6 years. As has Mercedes, and Jaguar.
Close commentsAdd reply
VW Jetta Terrible Brakes
Posted by on
Its a Great Car. But the Brakes are terrible. There is way too much travel in the brake peddle and the braking times are horrendous.

If you have to drive in rush hour traffic; You are an accident waiting to happen.

VW needs to recall this new braking system.
     
Read 2 RepliesAdd reply
User Replies:
Anonymous on 2010-11-18:
Have you had your Jetta looked at by a VW mechanic? I drive a 2007 Jetta as well and have not had any issues with my brakes whatsoever.
trmn8r on 2010-11-18:
You say this is a "new" brake system - was it new in 2007? Are there widespread complaints about it?

The complaints you have seem like they would have shown up in tests a few years ago. Are you sure the brakes are working as designed? The way you describe it, the brakes are no better than an original VW Beetle, and they were horrible.
Close commentsAdd reply
2007 Jetta has terrible and mushy brakes
Posted by on
PALMDALE, CALIFORNIA -- I recently purchased a 2007 VW Jetta for my 16 year old daughter. While my 16 year old was driving it I would keep yelling at her to break and she would say she was trying. So I drove the car and had others around me drive it, the brakes are terrible and feel mushy. You can't do emergency stops in this car! I was driving in heavy traffic and a car cut me off so I had to slam on the brakes. The car would not STOP! I literally had to swerve into the carpool lane to avoid an accident. I took the car to VW and they said it drives normally and that's the new breaking system in all 2006 and up Jettas. I don't see how a car like this could ever pass a road safety inspection. VW needs to recall the Jetta and install proper breaks on it. As of right now VW is not going to help in this matter and I am stuck with a brand new car that I would not feel safe having anyone drive.

Please, if any of you have had this problem put it on here so I know there are others with the same concerns about this car.
     
Read 4 RepliesAdd reply
User Replies:
Anonymous on 2007-09-07:
Perhaps you're not used to the newer anti-lock braking system.
Anonymous on 2007-09-07:
If you do not feel this car is safe, take it to a (non-VM-dealership) mechanic for a complete break check-up.

If the mechanic found problems with the breaking system, get it in writing and take the car back to the dealership. If they still would not help, contact your state attorney general’s office.

If the mechanic did not find problems with the breaking system, sell the car and get something else.

Your daughter’s safety is more important than this car.
Anonymous on 2007-09-07:
Good advice Happy.

I have a guy that lives down the hill and his nams is Happy at least that is what he goes by, true.
Anonymous on 2007-09-07:
Glad to know that I am not the only Happy in the world. ;)
Close commentsAdd reply
NEVER EVER BUY A VOLKSWAGEN
Posted by on
ENGLEWOOD CLIFFS, NEW JERSEY -- I have a 2000 vw jetta, purchased in May of 2000. The first 2 years of my ownership went relatively smoothly, but after that everything started to fall apart. I've had so many parts replaced on that thing, from belts to vacuums, to god know what else. My car FAILED inspection after just 4 years.. what kind of piece of sh*t car DOES THAT?!

My biggest, and most serious problem tho, is the oil consumption. I can get an only change today, and less than 2000 miles later, my engine oil will be completely dry. Engine smoking and all. I've taken the car a few times for the oil consumption test. The first time however, my light came on while I was driving around on a weekend, and so I went to a gas station to put some oil in it. When I got to the dealership the following Monday, they said that b/c I put oil in it elsewhere, the consumption test would be invalid. I had to do it again. Then when I did, they said it was normal to have just a quart of oil left after 2000 miles, and that when the light came on, I still had a good quart left so I didn't have to worry. So last night, I was driving along the NJ turnpike at around 1 in the morning, and my oil light goes on again. This time it's been 1850 miles since my last oil change, and I was about 30 miles from home, so I figured it'd be best to at least have someone look at it. When the guy at the gas station opened the hood, the engine again was overheating and smoking, and there was absolutely no oil in my car. He knew it was absolutely insane and couldn't believe that the dealership would find this acceptable.

Every person that's taken a look at my car cannot understand what moron would say it was OK. Even 2 mechanics at their own dealership said they wouldn't drive my car, and mentioned that their employees have a tendency to try to rip you off. The service people, tho for some reason say that there is nothing they can do, b/c this simply is not a problem. I've spent well over $1000 in the past year alone, and close to $1500 on just repairs. I know for a fact that they are royally screwing me over, but at this point, I don't know what I can do anymore!
     
Read 10 RepliesAdd reply
User Replies:
Frankou812 on 2005-03-06:
VW's are a piece of sh*t. Why people buy them escapes me. My 2000 Beetle has been into the dealer so many times for vacuum problems and various valves, sometimes only months apart from the same problem. The check engine light seems to be a permanent fixture. The VW Consumer hotline is useless - they've never offerred to assist me in any way - even when the same items were being replaced multiple times. Luckily my dealer, after much complaining, finally agreed to eat the labor, which was over $500 on the last repair. Additionally the car is put together so poorly that the Germans shoud just take their Mexican built car and go home in shame - sad to say but GM's are better.
newbie44 on 2005-04-09:
I feel your pain. I have a 1998 beetle and it has had so many insane problems that there have been times that I just wanted to leave it somewhere. between the crappy car and vw's even crappier customer service (at the dealer and headquarters) I cannot imagine ever buying another vw. sorry you are going through that I hope you can resolve your problems soon.
vwjettaowner on 2006-07-27:
I have a 2004 VW Jetta; my first VW and last. The clutch blew at 30,000 miles and cost me $1600 to replace; dealer says it because I was "lazy" and did not take my foot off the clutch while driving. I have owned many manual transmission cars of different makes (Honda, Saturn, Nissan) for many years and have never had to replace the clutch, all of these cars were well over 150,000 miles when I bought new cars. In reading internet complaints it looks like VW is using cheaper parts in their cars now; I am hoping with enough complaints VW has to do something about this for the consumer.
OnWatch on 2007-05-13:
I feel everyones pain. I'm one of you. The VW Consumer hotline was useless. I have gone as far as having even complained to the owner of the dealership. I really tried everything. I know that they just blow complaints like ours because they can afford to. If we can stop people one by one in purchasing a VW then we would have hit them in their pocket. They lost a potential customer that I warned. One down and on and on I fight back.
tsloss on 2007-09-18:
"NEVER EVER BUY A VOLKSWAGEN - 2000 Jetta GLS"
Now you tell me!!! My 01 Jetta TDI has been junk since day one. They "voided" my warranty because I changed my oil too often (they said that was suspicious). The only "good" thing has been that I have cost VW the sales of a 2008 Toureg (my Uncle bought a Toyota Sequoia instead 2 weeks ago - This cost VW $50K+), and my brother in law decided to buy a new Acura TL (instead of a 2008 Passat VR6 4Motion - This is another $40K+). It is my intent to cost VW as much money in sales as I can. In my younger days, I recommended VWs to everyone, and helped them sell close to 30 cars to my friends and family. I can only hope to be as successful in helping them eat even more than that. My only issue is that there seems to be a lot of people trying to talk people out of VWs before I can get to them. I can't take credit for that. Seems the market is flooded with us.
Profsportster on 2008-11-29:
My 2004 VW New Beetle, TDI, has been a most difficult item. I've owned many new cars, but this one "takes the cake" for problems from 1 to 103,000 miles. Parts fell of, inerior plastic bits cave, wiring fries, breaks go out, all four glow plugs quit.
A few weeks ago at 98 thou, the turbocharger (inner impeller) self destructed ($3500 warranty work). NOW tranny crashed and those jokers at the dealer want $5300! This ridiculous contraption is a black hole for losses... will tow it to my field in Hayes County and use it as an example in my lectures (tenured prof' at Community College) of bad consumer product design and coporate greed.
Profsportster on 2008-11-29:
Have a 2004 New Beetle, a disaster! Bought new, but never KNEW what a time I would have. Latest: tranny out at 103,000... the crazy dealer wants $5300 of my moola. This car is a cash trash can.
NAbraszek22 on 2011-01-24:
I feel your pain! I have a 2002 Jetta GLS and it's the biggest piece of sh*t ever. My tranny went at 30,000 miles and VW would not help me at all.
trmn8r on 2011-01-24:
Your transmission went at 30,000 miles? I had a '98 Passat and the powertrain was like 100,000 miles or some such. I know they lowered them after that. Was your transmission still under warranty?
momsey on 2011-01-24:
I have had a 2000 Jetta and now drive a 2005 Beetle. I sold the Jetta to a friend, and it's still on the road (it had 60,000 miles when I sold it - I have to find out how much it has now). My Beetle is now just over 50,000 miles and still running great *knock on wood* although I'm probably going to get rid of it soon just because it's totally not practical anymore.

I've never had anything but a VW, and I've loved them all!
Close commentsAdd reply
Top of Page | Next Page >