[X]

Volvo


6 Reviews & Complaints
www.volvo.com


Most Popular | Newest | More Options >
More filter options:
Air Bag Damage & Injury
Posted by Smurraycharlie on 08/26/2011
My daughter got in a super-minor fender bender and both airbags deployed (no one was in the passenger seat). She has severe eye damage (permanent), almost blinded, severe facial burns and cuts. She was only going about 10 miles per hour and the car has minor fender damage.

However, we have about $25,00 in medical bills due to the airbag deploying in her face and the eye damage that she will live with her whole life (she is 16).

While the fender damages was $500, the cost due to the airbags deploying, raised the cost to $4500. The airbag that deployed on the passenger seat (again, with no one sitting there), caused the entire windshield to smash (the panel on the dashboard where the air bag sits, blew right through the front windshield. Who the heck designed THAT? Didn't Volvo check to see if the panel, when opened, would smash into the windshield and shatter it?

Most important, the airbags should not deploy in a 10 mile an hour accident. The permanent scars, eye damage, ear damage to my daughter are ridiculous, painful and Volvo should be ashamed. This is NOT a safe design and their reputation should not show them as 'safe cars'.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by madconsumer on 2011-08-26:
WOW this sounds scary!

hopefully you are able to get your vehicle repaired. do you have any pictures you can upload? sure would help other people see how dangerous this vehicle is.
Posted by trmn8r on 2011-08-26:
I believe it is not uncommon for an airbag deployment to shatter the windshield. The thinking probably is that a $500 windshield is expendable, while an eye or an arm isn't.

Speaking of eyes, I'm sorry to hear about the injuries to your daughter. Airbags deploy at a low speed of anywhere from 5-15mph, and a low end deceleration of 5 to 7 g's. It isn't at a particular speed.

Did she have her seatbelt on? I am wondering if her body was thrust forward by the impact, and she came closer to the airbag and explosive discharge that she should have. That seems logical based on your description.
Close commentsAdd reply


Extended warranty
Posted by Porteratty8 on 07/12/2011
Purchased a 2004 Volvo XC-90 in November 2003. For $2800.00 purchased a 100000 7 year extended warranty. I was told it ran from the last date of the Mfg. 5 year warranty.

Auto has 71,000 miles. I think it should be covered until Nov. until 2012. Dealer says it is limited to 10 years from purchase date. I think I have been had by Volvo. This is my second one, and maybe my last. All I WANT IS WHAT I PURCHASED FOR PROTECTION. These people should go into the Insurance Business: apparently they have the same morals.
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2011-07-12:
If it is 10 years from the purchase date, as you say Volvo claims, you are good until 2013.

You say it should expire BEFORE that in 2012.
I'm not sure from the complaint as written what the issue is.

Seems to me this must be explicity described in your paperwork. What does it say?
Posted by madconsumer on 2011-07-12:
i have a friend that drives a volvo, he has had nothing but issues with it since it started getting high mileage.

hopefully you will get it corrected under warranty.

review very helpful!
Posted by trmn8r on 2011-07-12:
Volvos are known for going to very high mileage - 200,000, 300,000 miles no problem. There is even a club for people over 100,000 miles:
http://volvohelp.com/volvo_high_mileage_club.htm

I had one starting at 130,000 miles and went to 180,000 miles and it was totally reliable - didn't break down once. That was one fine car. The interior still looked like many cars with 20,000 miles on them.

That doesn't mean they won't need regular maintenance though. And if they don't get it, yes, they can be a headache. Taken care of properly, they will go and go and go.
Posted by momsey on 2011-07-12:
I'm thinking the same as trmn8r. Did you mistype the year that you think it should be good until?
Posted by Whiteduck on 2011-07-13:
I don't get the math either. And is it 7 years ON TOP of the 5 year from Volvo or 7 years total? If it's the former, we're looking at 12 years, so Nov of 2015. But Volvo says 10 years, so Nov 2013. You say Nov 2012.

If it's the latter, 7 years total, then it was done in Nov 2010.

I am confused...
Close commentsAdd reply

Free Maintenance
Posted by Anniebutton on 05/18/2011
I have purchased 3 vehicles from Volvo of Nashville, even when they were music country Volvo. They have always been honest, courteous and respectful. Sometimes a little higher than independents, however, I often utilize their courtesy van or loaner if I cannot wait.

With my latest purchase I received free maintenance for 5 years.... How can you beat that.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2011-05-18:
What an excellent deal! It is nice when your dealer knows what good service is. My mother's auto dealer comes to her home (about 30 miles away) and picks hers up and leaves her with a brand new loaner. Does she drive the loaner back to retrieve her vehicle? No! They deliver her car back to her and take the loaner. I'm jealous of excellent service like this. I guess when you pay a little more for your vehicle, the extras like this are well worth the price.
Posted by trmn8r on 2011-05-18:
I've owned three Volvos, and currently have two. I haven't bought one new, but have dealt with three different dealers. You pay more, but they do treat you well - both the cars and the dealers.
Close commentsAdd reply

Don't buy a Volvo XC-90
Posted by Luckygirl777 on 06/19/2009
Why??? Purchased my XC-90 in 2006. I have replaced my wheel bearings 3 times now. 21,000, 43,000 and now 70,000. (My latest bill was $840.00) A Volvo dealer showed us a large section of their garage that was filled with defective wheel bearings. We have had numerous major problems with my car. I wish we had done more research on this car. You will spend a lot of time in the garage, and very little time driving this car.
     
Read 10 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-06-19:
All this time I thought the Volvo XC-90 was a good vehicle. Never knew they had the bearing problems, Volvo must be keeping it very hush, hush.
Posted by Anonymous on 2009-06-19:
Ford is thinking about dumping Volvo.
Posted by Anonymous on 2009-06-19:
If Jaguar is still part of Ford they should dump that too.
Posted by Anonymous on 2009-06-19:
They sold it to tata motors. As well as Aston martin and land rover.
Posted by Anonymous on 2009-06-19:
Probably why out of the three they had the most cash to work with. I don't think Ford has taken any gov money yet?
Posted by Anonymous on 2009-06-19:
No they have not taken a bailout yet. But they are in pretty bad shape.
Posted by Anonymous on 2009-06-19:
I think they should get rid of the mercury brand. No one buys those they are just rebadged upscale fords.
Posted by jktshff1 on 2009-06-19:
Ya'll are right, Ford is the only one not taking OUR money. They are doing something right.
Posted by Anonymous on 2009-06-19:
Fire Chiefs and Police Chiefs love those big lazy Merc's to cruise around in.
Posted by Volvo XC70 Driver on 2011-05-22:
Just 65,000 miles on an '06 XC70 and both front wheel bearings needed to be replaced. I've owned several different makes and models of vehicles and Volvo has been the worst dealership to deal with by far. Bought the car from Prestige Volvo in East Hanover, NJ, and would not recommend them as an honest dealer.
Close commentsAdd reply


A hooptie is better that this car
Posted by PE429 on 06/26/2008
OHIO -- This car stays on the outs more than it can be driven, and Volvo of America's advice is use a Volvo repair shop for all repairs. Gheee, ya think? I coud hear the rattling of change in the representatives brain when she said that. I can imagine the only thing going through her small mind was "more money, more money, oh yeah!" She may get more money from some unsuspecting fool, but it will never be from me. I would not buy a Volvo again ever. I see newer models on Volvo dealership lots for less than I paid for this one, that should tell you something. Don't waste your money on future repairs, do your research and buy something worth your hard earned money. Even consumer reports listed this car as poor. (Too bad I purchased it before seeing the write up). Everyting consumers said about it and then some has gone wrong.

I definitely would not recommend this vehicle to ANYONE. Since I purchased mine in 2002 I have had nothing but problems. If you still wish to buy a vehicle of this sort be prepared to replace the following items on a consistent basis, and the replacements are not inexpensive.

Front Tires
Inner and Outer Tie rod ends
Sway bar end links
Coltrol arms
control arm bushings
Control mounts
Upper spring seats

and basically any and everything pertaining to the suspension of the vehicle.

New information added 6/28/08

After reading some of the comments, let me add that I was having the car serviced at a Volvo authorized repair shop as well as the volvo dealership repair center. I was going there so often, and my father in law who only owned Volvo's up until the last 4 or 5 years has a friend that is a former Volvo repair man. My father in-law did all of his own work on his Volvo and never had any problems. He also helped in some of the repairs on mine. I remember going to the Volvo dealership repair center one time and they said the diagnostic would only take 30 minutes, it was over two hours, I had my 10 month old with me who ws more than fussy by then, and they said we can't find anything wrong. After two hours of doing whatever they did the car they could not find anything and still the car was not steering well, and was still making a grinding/clicking noise when turning. I had my father in-law and his friend look at it, and they immediately found the problem and fixed it. I was livid. The control arms and CV joint boots needed replacing, that is supposed to be one of the easiest things to diagnose in a steering, front end problem. I realized then I was dealing with a bunch of idiots at the dealer repair center. And did not feel comfortable going back to that place for repairs. Oh but they did find that I needed the turbo seal replaced, so they did that for $100. When I told my father in-law about that he said oh that's aboout a $10 part. Sure enough the next time I needed that done (they go out about every six months) we bought the part for $5.99 from the same repair center and replaced it ourselves in about 20 minutes. Such a rip off those places.

As for owning a high end car (I definitely do not consider Volvo a high end car) and the repairs needing to be done at their centers becasue they know and do so much more, I have to STRONGLY disagree. My vehicle prior to the Volvo was a BMW. I only took it to BMW when I lived in my home state. When I moved to California I did any and all work myself, and let me tell you, when I did the work once, I did not do the same work again over the next five years that I owned the car. In fact if someone had not hit me and totaled that car I would still be driving it today. At the time it was totaled I had just bought a house because I had no car payments, little outstanding debt and my spouse and I both had good reliable transportation. And I was staying home so on one income the last thing I wanted to do is buy a vehicle after buying a house just a few months earlier.

All in all, I just hope that if people get anything out of this information, just know that the name of a vehicle does not exactly mean it is of good or even reliable quality. Whatever you buy it is at risk for being junk, and I hate that I had to learn this the hard and expensive way. I just hope that someone else does not learn this lesson the same way. I appreciate being able to voice my three cents and hopefully help someone along the way.




     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2008-06-26:
thanks for the review.I would never own a volvo...too yuppie for my tastes
Posted by MRM on 2008-06-26:
Jeeps definitely suits my taste!
Posted by Anonymous on 2008-06-26:
Some Volvo models are better than others. And a lot of folks don't realize, they're very expensive to repair. And one can hardly criticize VOA for recommending Volvo dealers--they sure aren't going to recommend Pep Boys.
Good heads up on the replacement parts though.
Posted by samtheman on 2008-06-27:
If you purchase a relatively expensive vehicle (Volvo, Lexus, Infiniti) and don't have it regularly serviced at the dealership, you're asking for trouble. I've heard so many people say, "I'm not going to pay them $200 for an oil change." They do more than change the oil on service intervals and their mechs are trained to work on those cars. The 15-point inspection/oil change at Wal-Mart is not a service interval equivalent. If you spend that much on a car and balk at the service costs you should have purchased something cheaper.
Close commentsAdd reply

Volvo Of Nashville Sold Me A Certified Used Volvo Without Revealing It Had Been Previously Wrecked And Had Frame Damage
Posted by Easy to please on 01/22/2008
NASHVILLE, TENNESSEE -- Volvo of Nashville sold me a "Certified Used Volvo'. I began to have problems with the front end and after obtaining a Carfax Report found out the car had been wrecked and had frame damage prior to the time I purchased the vehicle. I talked with the owner of Volvo of Nashville, Tennessee and his response was that I was worried about a car and he had just spent $300,000 to find out he was a diabetic. He threw up his arms in the showroom and said he was not going to do anything. I waited a few weeks before writing him a letter (to which he did not respond). Between the time that I first spoke with him and the time I wrote the letter, I spent over $2200 to repair the damage. I then took the car to trade and due to the initial damage from the Carfax report was told the car's damage made the value of the car $4500 to $5000 less that the Kelley Blue Book Value.I reported this problem to the Better Business Bureau and received a response that because " Tennessee is a Buyer Beware State" there wasn't anything they could do except place my complaint on file. Therefore, due to trading with a "Dealership that is supposed to be reliable, I am at a loss of $6700 to $7200 plus loss of use of the vehicle by not being able to drive the car for approximately 5 weeks due to repairs and the fact that I unknowingly drove my family, friends and clients in this vehicle at a time the vehicle was "Unsafe to Drive."

THE ONE THING I CAN DO AT THIS POINT IS WARN OTHER TENNESSEANS TO OBTAIN A CARFAX REPORT PRIOR TO BUYING A VEHICLE IN THE STATE OF TENNESSEE AND TO LET EVERYONE I COME IN CONTACT WITH KNOW THAT VOLVO OF NASHVILLE IS NOT RELIABLE.
     
Read 10 RepliesAdd reply

User Replies:Close comments

Posted by Hugh_Jorgen on 2008-01-22:
It might be worth a trip to small claims court to see if you can recover some of your damages. The automakers market these "certified pre-owned" cars just so people can avoid the problems you had. What's the point of their "certification" if you can't trust it? Perhaps Volvo corporate would assist you - good luck.
Posted by easy to please on 2008-01-22:
Hugh Jorgen,
Thank you. I am considering this. I purchased the "Certified Used Volvo" initially due to advertisement that Volvos were the safest cars on the road. I have three small grandchildren (under the age of three). I wanted the safest car I could find to drive with my family,friends and clients aboard. I cringe everytime I think that I could have had a wreck or caused a wreck and injured innocent people due to the lack of care of VOLVO OF NASHVILLE. IT IS SAD WHEN "THE LOVE OF MONEY (GREED)" TAKES OVER A PERSON'S MIND. WHAT HAS HAPPENED TO CARE FOR OUR FELLOWMAN AND JUST DOING THE RIGHT THING ABOUT ANY SITUATION?
Posted by Anonymous on 2008-01-22:
The repairs should have been covered by Volvo's certified used car warranty.

If he spent $300,000 to find out he is a diabetic he needs to see another doctor.
Posted by tnchuck100 on 2008-01-22:
2 office visits can determine diabetes. We are talking one rich doctor here. Along side that the car issue is almost insignificant.
Posted by Aerocave on 2008-01-23:
If it costs $300k to find out you have diabetes I have 2 thoughts:
1) Wow
2) I am in the wrong business
Posted by Sail27 on 2008-01-23:
"he had just spent $300,000 to find out he was a diabetic"

easy_to_please: The owner's so-called diabetic "condition" ($300K??) is quite frankly not your problem, it's his.

The fact that you were sold a sub-par vehicle that was "certified" is the issue here. Why there was no CarFax presented to you initially is a mystery (this is not to judge you at all but to inform).

I have had a few Volvos in the past with a few issues (nothing mechanical is 100% perfect) and they are built like tanks. If you get the car back on the road - perhaps a huge sign in the rear window?

Best of luck to ya!
Posted by Aerocave on 2008-01-24:
On a more "serious side"...Most manufacturer's Used Vehicle Certified programs do require the dealer to run a CarFax report...as in order to qualify to be "Certified," it must have a clean title history. (No R-Title, Frame Damange, etc.) Although, I do not know if that is the program with Volvo's Certified Used Vehicle program. I would call Volvo customer assistance. If this is a requirement and this vehicle was sold as "Certified," you may have some recourse. If not, there really is not a whole lot you can do, as frame damange on a used vehicle is not something the dealer has to disclose. Personally, I think the dealer should--but not all will. I will add that I think customers get way to worked up over frame damange. If it is fixed correctly and returned to original factory condition, who cares?
Posted by easy to please on 2008-01-29:
The buyer of the vehicle with frame damage is the one that suffers. In addition to the cost of having repairs done the frame damage on the Carfax report greatly decreases the value of the car. Therefore, the consumer loses both ways.
Posted by mydogbozo on 2008-02-04:
That "Certified Car" stuff is a bunch of bunk. Who certified it, the used car manager personsally??? You can' trust these con-artist.
Posted by easy to please on 2008-02-05:
With the vehicle I purchased being "Certified" I wonder what condition the vehicles are in that are sold at Volvo of Nashville that are not marked as "Certified". Perhaps they classify all of their vehicles as "Certified"no matter what condition they are in. The "Certified" classification is surely a good marketing tool along with Volvo's reputation for being one of the safest vehicles on the road. I surely DID NOT expect to be sold a vehicle that was "NOT SAFE TO BE ON THE ROAD". This certainly goes to show how much "VOLVO OF NASHVILLE" values a customer.
I am still in the process of dealing with this matter. I DO NOT GIVE UP EASILY. I will keep this website posted to let all of you know just how Volvo of Nashville determines whether it is best to do "WHAT IS RIGHT" or let the "LOVE OF MONEY AND POWER" make their decision. Thanks to all of you for your support.

Close commentsAdd reply

Top of Page | Next Page >