DON'T SIGN UP, BAD SERVICE. I had a contract for a year with them, they did not fulfil the contract (lots of calls did not go out) so I wanted part of my money back because I was just able to do 50% of the calls, so they did NOT return the money and I COULD NOT MAKE THE CALLS I was suppose to do.
They took my money and I did not received the service.
Every time that I call out or receive calls long distance the other party
1 Replies - Latest reply on 06/05/2011Add reply
cannot hear me clearly and Visa versa. It happens all the time as if it was a bad connection. Never on local calls!
What's going on ?
I have been with Vonage for a few years & now i`m on disability & in the past they deduct the money from my account at the end of the month. I requested them changing this to a date that would be better for me & was told that is not possible. Vonage is a large company & should be willing & able to help a customer in any way the customer chooses. I will be changing to another company.
1 Replies - Latest reply on 04/29/2011Add reply
A few years ago I was with them & when I tried to cancel my service the kept taking money out for several months I should have known better but I tried them again their customer service is non existence.
Vonage Bill Inconsistent
We have the $24.99 a month phone service from Vonage. But the bill every month is a different amount and when you call they say it is because of taxes. How can the taxes be different every month, if you ... read full review4 Replies - Latest reply on 03/05/2012
Vonage Billing Practices
I used Vonage for a few years and was very pleased with the service until this winter when they went up from $306 to $371. They did not send me a bill, which I was waiting for, and I wouldn’t have ... read full review1 Replies - Latest reply on 05/07/2011
I have been putting up with Vonage for the last 3 years. My high speed internet service is by AT&T U-Verse and it is fine. Buy my Vonage phone is mostly down. When it is up, I experience frequent drop calls. My international call experience is miserable. We always dial and pray. Sometimes it works and most times it don't. Called Vonage and complained several times. Their usual reply is that they are aware of the problems and they are working on it. Now I stopped calling Vonage to complain - no use. I am seriously thinking of going back to At&T for my land line.
2 Replies - Latest reply on 04/27/2011Add reply
I heard that cancelling Vonage is also a Herculian task. I understand that I will have to go through that pain pretty soon.
NEVADA, NEVADA -- I canceled my service twice now and am told that even though I have not used my service in 2 and a half months that I am not entitled to a refund because they don't see my cancellation on the account!!! They lie, cheat, and steal as soon as you say cancel!!!! "Our system is down right now" I cannot open your account we are doing upgrades, I will do everything to make this situation better all lies from Vonage!!!!!! If you are thinking of getting the service DONT they will steal your money! All these ads say almost the same thing we all can't be wrong!!!!!!!!! IF IT COULD HAPPEN TO US IT WILL HAPPEN TO YOU TOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 Replies - Latest reply on 04/07/2011Add reply
OH and by the way you have to have lighting speed internet just to kinda of hear the phone calls!!!!!!!!
I cancelled my service with Vonage because I moved and chose not to carry the service over to the new address because of poor service. Customer service told me they would give me 1 free month when I called to cancel but what they didn't tell me was that it would reactivate my service. I have been charged for 3 months and they will only refund 1 months charge. The service they give is like a very bad cell phone.
1 Replies - Latest reply on 03/31/2011Add reply
No phone service and dropped calls are standard with Vonage service.
DO NOT USE.
We've had our phone service through Vonage and it has been getting progressively worse. We've been disconnected at least three times a day. Technical support told us to disconnect the device and re-connect it, but that has not been working.
Often our phone calls have been interrupted mid-sentence and we had to wait at least half an hour before service was up again. We finally canceled since we don't want to be left stranded in case of an emergency.
Vonage phone almost destroyed our company because their phone lines never worked for one day. We dealt with several inept customer service representatives in India who knew nothing about anything. We decided to officially drop Vonage in November of 2007. Vonage billed us $75+ every month till March of 2009.
I have never seen such blatant theft, and the seem to have gotten away with it too. I discourage everybody from signing up with Vonage. Vonage is the worst of them all.
Vonage = CRAP !!!
Out of the near 5 months I have had the worldwide plan I just came off the phone for the 6th time in just 2 days !!! The service hardly works ! I would call and somehow be connected to a variety of odd ... read full review1 Replies - Latest reply on 02/03/2011
I had subscribed Vonage for 25$ plan for unlimited international call, their sales person told me that there is no limit calls while I subscribe. Still I have that chat script.
from the first month itself they have started notifying the hours used and without any notice they have switched my plan to 49$ when I called them up and asked about that, he told me that this is because of the number of minutes, as asked them to cancel my service, they have charged for the next month 80 $ and 86$ for termination fee. No where they talked about termination fee, and the most sad part is without any notice they charge my card.
their representatives are not helping at all, they just take away money without any notice, My experience is its a cheating company
I lost my 160$, no way to get that back, righting this at least people will be aware of it, thanks
What an awful experience. The service was mediocre at best but the people at Vonage are very difficult to deal with. Whenever you call in for some reason the phone service sucks, or their computers are down, or they just don't do anything they say they will do.
They are the worst company I have ever dealt with in my entire life.
Ever since I switched to Vonange, my phone service has not worked. It slows down my internet connection so I cannot load most pages, and their Indian support cannot speak basic English. They also refused to refund my payment when my phone was out of service for 15 days due to their shoddy products. Add reply
I spoke to one of the account manager. This is absolutely right. these people are changing the agreements however/whenever they wanted to. I have been loyal customer for 4 years, now I wanted to cancel my service., since they charged me thru annual payment plan, now they are not going to refund my money .. this is outrageous.. Lot of people do not know about this. I was not aware of this 3 yrs ago when I signed up for annual payment plan.. The account manager I was talking to... she is giving me all B. S.S..
2 Replies - Latest reply on 07/30/2012Add reply
this is not even fair.. being a loyal customer for 4 yrs, they didn't give a sh**. they just want to make couple of hundreds. but eventually they will loose customers.
DO NOT FALL IN THIS CRACK WITH VONAGE.. I am going to share with all my Indian buddies soon. we have a almost 200 indian guys(I know ) who are with Vonage..
I called on Nov. 30 to have my Vonage service terminated. I asked the representative to terminate the service at the end of my billing cycle, which would have been Dec. 1. I was told that he would make a note of that on my account. I found out on Dec. 3 that Vonage had not disconnected my service but had billed me for another month. I called on Dec. 3 and was told that Vonage could not credit my account even though Vonage had failed to disconnect my service on the requested date. I asked to talk with a supervisor and he told me that I needed to call back on Dec. 1 to have my service disconnected; that Vonage can only disconnect my service on the day that I call to have them do it. I was not told this when I called on Nov. 30. The supervisor did have my service disconnected on Dec. 3 but Vonage still refused to credit my account. Needless to say, I will not be paying that charge on my Discover card. Why should I be billed for a service I did not want and that I did not use. In fact, there was no way I could use it since they disconnected my service. So Vonage is charging me for service I do not have.1 Replies - Latest reply on 02/18/2011Add reply
DON'T GIVE THEM YOUR CREDIT CARD NUMBER. Once they have it they'll continue to charge you and will not reimburse you for service you do not want. If you cancel your service and you've pre-paid for the year they will not reimburse you for the months you no longer have the service. I left the local phone company because of their unfair billing practices and found that Vonage is just as bad.... 2 Replies - Latest reply on 02/18/2011Add reply
Vonage - Fraud Company
I am having real issues with the company advertisement and customer service.
Summarizing the case, Vonage signed me with false and misleading advertisement of unlimited international calling. After ... read full review3 Replies - Latest reply on 02/18/2011