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Ask Vonage no questions, Vonage won't tell you lies
Posted by BornAtNight on 06/30/2009
LONG BEACH, CA -- My phone service & DSL service provider was Verizon.
I was enticed by Vonage commercials on TV, so I decided to give it a go.
When I called Vonage, I spoke with a very polite & informative Indian Woman, I remarked on the late hour,& they said they were on the other side of the world, so it wasn't night time at all. They unformed me of their no risk free trial, free shipping, free equipment,& free installation,(I installed it, let's HOPE they don't charge me for "installation!?"
But, Vonage DID require my Credit Card,(For security reasons, who knows? (Maybe they thought I was a crook, who might try to skip town with their million dollar (free) modem? Whatever!
So I gave them my credit card #. How could I lose? I had a free month just to try it out!
Vonage promises Call anywhere, Call anytime, talk as long as you want, for 1 low price.
I said COOOOOL!
Parameters were I would need to have DSL, which I did.
Great, I can tell Verizon to take a hike! They said "No, no." Please wait until the equipment comes, then call us, we will go from there. That way your line is active w/ your orig. phone #.Then Vonage takes over the line. Sneaky, Sneaky!!
While waiting for the unit to be shipped, I researched further.
I couldn't get a DIVORCE from Verizon Phone service, if I was with in bed with Verizon,
& doing the DSL deed.

Vonage should TELL people that; "If your
Phone Co. & DSL provider are one in the same, Vonage might not work for them. Vonage knows who Verizon is!! Vonage hires customer reps, that are not directed to insure new customers are informed, so they'll remain customers.


Luckily, I never even opened the Vonage box, I called & found out how & where to return the package. I thought it was over only to find out that Vonage has made charges against my credit card for "cancellation fee, additional pro rated fees. Oh my, my! I was so tired of this joke of a company, they told me that I was being charged a cancellation fee due to closing the account. Well guess what? DUH!! I never even opened up the darn BOX! I never received one second of anything from them!!! They charged me a one time $35.00 fee for account activation, & an additional $40.00 for cancellation. What I never activated JACK!!! It took me numerous phone calls, (10 to be exact), for me to get this mess resolved. They were charging me because I didn't activate their service. I did get the charges reversed, finally. But only because I told them I would go to the BBB, & the Federal Trade Commission.
     
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Posted by Soaring Consumer on 2009-06-30:
Vonage's contract states you can cancel within 30 days without penalty, so they should have never charged you anything in the first place.

Glad you got a resolution. Voted helpful.
Posted by lola03 on 2009-07-04:
vonage's contract states that there is a disconnection fee. but if you will check the money back guarantee part of their contract you will know that you will be able to get all charges reversed if acct canceled within the 3o day trial period, the disco fee was only a temporary charge and will be refunded once device was sent back. i read their terms.
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Truly impossible to cancel
Posted by Crystal12345 on 01/22/2008
LONDONDERRY, NEW HAMPSHIRE -- I am currently still on the line with Vonage, up to 66 minutes on hold already. This is the 5th TIME I've called to cancel service because they didn't tell me that they couldn't port my phone number over until I switched my internet provider?!

I called and the first 3 times, I was told that I wasn't calling during the hours I could cancel. I was told the hours were M-F 9-5. Then I called during the holiday season and was told that the cancellation department was not going to reopen until January 2. (I didn't call on a holiday, or the day before.) Then I was told that the department really is open until 8pm during the week after speaking to a supervisor.

Now on the 5th phone call, I'm ready for surgery after holding the phone in this position for so long with NO HUMAN CONTACT FOR AN HOUR!

This was the worst decision I ever made. Don't make the same mistake as I did!!!
     
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Posted by tnchuck100 on 2008-01-22:
Send them a written cancellation notice via certified mail/return receipt requested. Advise them they are no longer authorized to charge you. And that any further attempts a charging you will be treated as fraud.
Posted by Anonymous on 2008-01-22:
Vonage are just bottom feeders the way they rip people off and refuse to provide decent customer service.
Posted by Anonymous on 2008-01-22:
We feel your pain, Crystal. Vonage is an awful company. With any luck all of the lawsuits will cause them to bottom out financially and they will go out of business.
Posted by Anonymous on 2008-01-23:
Porting a phone number has nothing to do with who the ISP is.
Posted by Patrickef on 2013-12-22:
This company is a racket,I too had an account and cancelled the service at it's scheduled end,and ported my number to another service,paid all my bills only to receive a collection letter from an agency for 2 additional months I am now filing complaints with the FTC, FCC,and the Consumer Protection Agency,these are crooks if anyone out there knows how I can file a criminal charge against the CEO of this place ,please let me know.
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Vonage Sucks, and Here is Why
Posted by OccultPizza on 04/24/2006
I ordered the Vonage VoIP system on March 16th. I was told by the sales-person that it would take 14-20 days before my cellphone number (Cricket) would transfer over so I wouldn't have to change numbers.

I waited 14 days and then called them. It was hard enough to find someone who didn't speak Indian or eubonics that could make any sense of what I was saying and visa versa. Finally I got a case number and was told it could take up to 20 business days, so I waited six more business days.

I wait over 25 business days and called them back. First I got a very rude female who would not help fix the problem at all. She was rude and defiant and probably shouldn't even be in that business. I wanted to talk to the supervisor, so they put me on hold for 10 minutes thinking I would just get angry, but I stayed on.

The problem was that my cell phone carrier had not sent them some FOC date. Like I give a hoot what their problem is they promised me something and broke their promise, so now my cell phone company wants their $50. Well I shouldn't have to pay it because it should have been transferred and shut off, so Vonage told me that my number had to remain active to stay on, so I am out $50 bucks and they gave me my free month with a phone I couldn't @W#E$@#$ use! They tell me they will credit me and put me through to someone who never answered after 15 minute, so I hung up. I am done with them and I have already found a lawyer and will be filing suit, so anyone who wants on the bandwagon and has been lied to by Vonage about their number transfer times please feel free to contact me about information in attain losses by Vonage. Now on to the rest of the story.

My wife who works for SAFECO and is a Customer Service Specialist gets on the phone and literally gets into a fight with the person on the phone because the first person that hung up on her told her they would credit us, then wrote a derogatory message in their not box, so he has already told us that he can credit us and that the manage will call us within 20 minutes. We never hear from them again.

Then my wife gets the guy Rajaijm or some Indian guy who can't even speak good English. He tells my wife that they are not allowed to give credit.

Now I know there are a lot of cheap call centers like ICT, CCI, etc. Everyone there hates their job, the hours suck and so does the pay! These people just want the least amount of conflict, get their paychecks, and get out. It would be in Vonage's best interest to first get a quality call center that is going to respect your customers as a person. The millions you lose will definitely cover the losses you will soon be taking in lawsuits and market value.

Thanks for making my experience one of the most heinous that I have ever had with a corporation. I hope you get bought out by Comcast!

And over 30 business days later my phone number is still not transferred.
     
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Posted by bill on 2006-04-25:
You found a lawyer who is going to sue them for $50.00?
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Vonage and Fraud
Posted by RolandoEpstein on 04/09/2006
MIAMI, FLORIDA -- I live in Miami and I subscribed to Vonage in mid December and I ported my number from Bell South.

I bought the proper equipment and begin using the service with very irregular results.
Sometimes it will work properly, sometimes it will work poorly and some times it will be impossible to understand each other on the line.

I spent a lot ( over 30 minutes, with many attempts aborted after waiting 10 or more minutes) of time trying to reach the person to solve this. Finally after reaching somebody in the technical department, they asked me about my bandwidth and other technical stuff ( that I was not asked before subscribing) and they told me that they had solved the problem from their end and that everything would be OK now.

But guess what ? It was not, it was as irregular as usual. I went to the whole process for the second time (also with many aborted attempts after waiting an unacceptable amount of time ). They promised now that THIS TIME they had solve the problem.

But guess what ? Yes, it was still the same.

I called and went to the long and tortuous process of contacting them ( don't get fooled for the prompt response you get when you want to subscribe, this will not happen ever again once they have you !!) for the third time.

This time I said that I wanted to cancel the service ( that was the first day of my billing period and I had been charged that same day ) and to apply for the reimbursement of the money I had paid for the now useless equipment.

I was asked to hold on and after a few minutes this person, Mr. Peyton, told me that my service had been already terminated at my request. I asked what that meant and he said that they had disconnected my phone. I asked to be reconnected until I could get my previous supplier. I was told that that was not possibly and he left me without a phone in a household of 5 with three minors.

They refused to reimburse me for the equipment because more than a month had gone by ( I had been with them for about three months ), that they neither would give me my money back for that month because the did not prorate their bills ( meaning that I would pay 30 days having used only one day of (dis) service. To make things worse a few minutes later I got a mail from these thieves indicating that hey had debited my credit card for $ 39,99 for terminating the service.

Finally and to make things really worse, they kept my phone number that I had had for many years and now I have to inform of the change. They also refused to put a recording when somebody calls my number, thus, when I get a call from a bank, credit card or any business call they will think that I run away or something.

I tried to bring them to Small Claims but to my surprise they do not have a registered agent in Florida and then there's nobody you can serve with the summons.
Is that legal ? What protection do we have against this type of abuse ?
Is somebody out there that wants to file a Class Action ?

Please contact me at rolando@newyork.com

Thanks
Rolando Epstein
     
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Posted by Dirtydave on 2006-04-11:
That's odd. I've had Vonage for well over a year and it works great. Also my contract with them is month to month. I have to agree with Vonage the problem might be with your band width (the speed of your internet connection, think of it like water pressure in your house, the more things running the less pressure) also if you are downloading a large file or have other computers connected to the internet while on the phone it can cause distortion as it will reduce you band width.
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Does not stand behind product
Posted by on 03/14/2006
CHICAGO, ILLINOIS -- We've been a Vonage customer for over 1 year now. Up until now we have been pretty satisfied. Recently our phone stopped working. After wading through their customer service phone maze I finally got to speak with a rep. We went through the standard steps to try and get our service working again. No luck. It was determined our Vonage modem is defective. Okay, so I asked when they could send me another one. I was then told I would need to go to a local store and buy my own! I asked for clarification.... I did not think that my service/modem should be my expense. On top of that, I felt the device should have worked for longer than 1 year. I was informed the Vonage modems have a 30 day warranty. Wow, way to stand behind your service and products.

When I told them I would be cancelling my service since it is cheaper for me to go with a new company than purchase a new modem, I was told there is nothing they can do, and I was welcome to cancel.

So be it Vonage! I'm sure your heard the old saying that it costs twice as much to get a new customer than keep an existing. Well good luck paying twice as much to replace me as a customer!
     
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Posted by Anonymous on 2006-03-14:
Bummer. I've had VONAGE for about a year now, a few connection issues initially, but overall we're very satisfied. So you gotta go drop 30-odd bucks for a new "router," not a "modem." Big Deal! The savings overall is very well worth the hassle. PLUS, the benefit is that you're not paying the robber phone companies who've had you by the short-hairs since birth!
Posted by tander on 2006-03-14:
I keep hearing about this Vonage, can anyone get it, and you can get internet connections with it?
Posted by Anonymous on 2006-03-15:
Tander, VONAGE is a "digital phone" service that works over your CABLE modem connect. I do have a friend though who was able to hook it up to his household network and connects through DSL. Go to vonage.com for details.
Posted by dsmith68 on 2006-03-15:
There are many others too.. I use VoicePulse. They have a good plan for 14.99.. free local and 200 long distance minutes. However, the local calls cover most of the state, ie, most of the surrounding area codes. www.voicepulse.com
Posted by Sparticus on 2006-03-20:
Well things have worked out for the better after all! After visiting a local Circuit City to see about getting a new Vonage modem, I discovered they are basically free after rebate! Not sure why the customer service rep didn't tell me this, but I ended up buying one and now still have my service...
Posted by awsum on 2008-08-03:
I had the same experience with the modem. Historically Vonage service has been bad and now it has apparently been outsourced to Taiwan by India. I am canceling my Vonage service tomorrow because they have changed their policy regarding the modem. I have a second Vonage line that I will also be canceling as a result of this policy change. Overall it will cost Vonage at least 100 buck a month.

The basic phone service is good, no question. The customer service is terrible and getting worse. I'd rather pay for a hard line than deal with Vonage.
Posted by Anonymous on 2008-08-03:
Awsum, see if your local cable company offers VoIP services. They are very competitive these days as they are cleaning Vonage's clock along with Magic jack. Put a fork in Vonage's rear they are cooked.

"Historically Vonage service has been bad and now it has apparently been outsourced to Taiwan by India".

That should be a huge red flag to everyone. Simple modem to plug in but if the service is bad and you get a crappy modem not much you can do about it. Tech savvy consumers are leaving Vonage daily.

My shadow should be along any minute now rambling his nonsense.
Posted by Anonymous on 2008-08-03:
Vonage isn't the only company/service to be outsourced to India. Overall it's a great service if you know how to hook it up and are a bit tech savvy. Clearly it isn't for those with no trouble shooting skills or patience. But considering the overall cost savings, in my book it's pretty hard to beat.
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Leaving My Ex-wife Was Easier Than Leaving Vonage
Posted by Martyindiana on 01/02/2008
FORT WAYNE, INDIANA -- HARK!!****Please Read*****The stories on here all seem very similar so I won't waste your time with specifics........ Cancelled my service 5 months ago and have been billed every month since. Let me tell you.... I have to pay Vonage its propers.... I have NEVER encountered a customer service staff more expertly trained at FRAUD, than those that I've dealt with at Vonage. Endless hold times, Out-right refusal to transfer you to a manager, admits to over-charge and refuses to credit my account.

There is hope...... every Vonage account requires a credit, debit, or checking draft agreement. I filed a dispute with my bank for 6 months of Vonage related charges. After a half hour of dealing with Vonage, my bank customer service team agreed that this is out-right fraud and gave me my money back. These charges can be recovered for up to 6 months of past billing.
     
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Posted by Anonymous on 2008-01-02:
Well were happy to see someone win one on the Vonage front. With the new round of patent law suits Vonage will be needing every dime they can get so expect more of this type of behavior from them. Thanks for the update.
Posted by MRM on 2008-01-02:
Women these days want everything. They're always trying to keep up with the Jones. I tell ya what...
Posted by Anonymous on 2008-01-02:
It is hard to believe a company doing business can get away with such blatant disregard for their customers. Vonage executives cannot plead ignorance to the issue because it has been going on for years as noted with FCC and Better Business Bureau complaints. I hate that you and others have had to experience what I went through, but it is no surprise that I am not alone in despising this companies business tactics.
Posted by Anonymous on 2008-01-02:
I have Vonage, and it rocks!
Posted by Principissa on 2008-01-02:
My dad and step mom also feel your pain. They canceled services a month ago in writing and over the phone, their contract expired last week, and Vonage went ahead and renewed it instead of canceling it and are now trying to stick them with an early termination fee. So if you guys have any advice I can pass onto them I would appreciate it.
Posted by Anonymous on 2008-01-02:
Principissa, when I had trouble with Vonage I contacted the Better Business Bureau in Trenton, New Jersey. Have your dad and step mom file an online complaint with the BBB. They can then forward any written documentation they have. This process worked for me (took about two weeks)and they were able to get the early termination fee waived. I hope they are able to get their issue resolved quickly.
Posted by Anonymous on 2008-01-02:
Well here is a bit of good news:

Vonage and Nortel Settle Patent Suit Without Payments, Agree to Cross-License Technology

JERSEY CITY, N.J. (AP) -- Vonage Holdings Inc. and Nortel Networks Corp. have settled their patent litigation, allowing for cross-licensing of the telecom companies' technology. The agreement does not call for any payments by either company.

Maybe things will get a little better at Vonage now and my Vonage stock will get out of the toilet.
Posted by Anonymous on 2008-01-02:
Super, playing the stock market is a lot like gambling - you gotta take the good with the bad.
Posted by Anonymous on 2008-01-02:
Pirate, I really don't need any advice on gambling and the stock market. I have done very well with both this year. About 15% of my stocks did not perform, Vonage was in the 15%. I will hold onto it in the hope they get some new management and make a company out of the mess now. Thank you your concern though.
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Unwanted connection made without authorization
Posted by Piker on 12/06/2007
LINCOLN, CALIFORNIA -- Ahhhhh . . I finally found a company that had reasonable calling rates and it would be so simple to connect.

That was a fantasy that turned into a nightmare.

I called Vonage to check out the rates and what it would take to connect to Vonage, gave them my company information and the numbers I wanted to have changed. After approximately 30 minutes on the phone with a lot of repetitive questions I decided that Vonage was not for me.

I notified Vonage that I was not interested, however, low and behold they informed me that the equipment was sent and that the numbers now belonged to Vonage and I could not change since they had already made the connection for one of the numbers (which happened to be my main business line).

After spending two days on the phone with some where near 7 representatives, no one could understand what I was trying to do. To just cancel and return the number back to where it originally was.

It is now 14 days later and I am still with Vonage on this one line. A line I never authorized them to change.

During this period of time I have received 38 e.mails requesting me to sign the forms, I have received 4 boxes so they can connect to my Cable, no calls back to verify anything, a bill for $295,00, without a phone number to call to correct it and a telephone line that does not work.

     
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Posted by Anonymous on 2007-12-06:
I kinda the Vonage self-appointed-expert here, and I must say I can't believe they ported your number without your signature and/or permission. My service works great, but I've heard (repeatedly) that their customer service is lacking.
Posted by Piker on 2007-12-06:
Thanks for your inquiry . . I have reported them to the FCC . . am at wits end.
Posted by Anonymous on 2007-12-07:
I agree with the Pirate. It's hard to believe that Vonage ported the number so quickly.
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It's easier to get out of the Mafia
Posted by Mrsmaltz on 12/02/2007
I contacted Vonage when I moved to terminate so that I could sign up with a great triple play package. The customer rep said, "which phone company are you switching to?" I could see this would be a problem. I said I moved in with someone and there is already a phone here so please disconnect. She continued to ask me more personal questions and continued to hard sell, not listening to my needs. She then started crunching numbers, my blood was boiling. I said I wanted to speak to her manager, her reply..I don't have a manager. I asked for her name and number, she suddenly didn't have a direct phone line. I was then told my contract was up Dec 2. It was only Oct

She said I could save money and pay 4.99 to have a forwarding call service for a couple of months. Like an idiot I agreed and the bills were actually 10.99/mos. I called back the end of Nov. I told them not to bill me because I was cancelling for Dec 2 contract. They told me I would have to pay 40 in termination fees. I again asked for a Manager or supervisor, rep couldn't give me a name. The rep then said, Ms. What month are we in? I replied, you did not just ask me this question. She was patronizing and belittling me as if I didn't know what month we were in and when my contract was up. I asked her to specifically tell me when to call to cancel without fees. She stuttered and said call back on your contract date.

Today was the day my third attempt to cancel. How convenient, there are no account managers in. She refused to give me a last name and an extension or a supervisors name to call back. I don't know if these reps are outsourced but they suck. I think a large corporation like Vonage needs to restructure their customer service. I am sure there is something illegal about this and they need to close shop. I will never tell anyone to join Vonage.
     
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Posted by Anonymous on 2007-12-02:
they have to pay of a 120 million dollar judgment there stock is down to almost zilch so from going bankrupt they will do what ever it takes to keep getting money from there customers if that means sacrificing customer service then so be it.
Posted by Anonymous on 2007-12-02:
Mrsmaltz, you have fallen into Vonage He11. Everything Wally says is true. Vonage is cooked, put a fork in them.
Posted by tnchuck100 on 2007-12-02:
The pain shouldn't last much longer. Their stock has gone from $13.00 in May '06 to $2.11 at close Friday. We are now waiting for the fat lady to sing.
Posted by Anonymous on 2007-12-02:
I'm pretty satisfied with their service, and I daresay they'll be around for some time to come.
Posted by DebtorBasher on 2007-12-02:
"easier to get out of the Mafia"...what kind of slur is that? Why not say, "It's easier to take watermelon from a black man?...Same thing...!!!! I would seriously consider a new title for your review.
Posted by Anonymous on 2007-12-02:
DB, are you in the Mob?
Posted by DebtorBasher on 2007-12-02:
Those who are, doesn't talk about it. I don't want to talk about it.
Posted by Anonymous on 2007-12-02:
Lid's:

#28. You relate on some level, admit it, to the Godfather and the Sopranos.
Posted by Anonymous on 2007-12-02:
OK, I have to take the trash out, anything you need me to get rid of?
Posted by DebtorBasher on 2007-12-02:
Your Cats!
Posted by Anonymous on 2007-12-02:
Italian's don't take trash out. They own the disposal company.
Posted by DebtorBasher on 2007-12-02:
And the cement company...and the funeral home...and the deli (be careful what kind of meat you buy).
Posted by Anonymous on 2007-12-02:
Why do Italians hate Jehovah's Witnesses?
.
.
.
.
Because Italians hate all witnesses.
Posted by JnEjewelry on 2008-01-09:
Good post, but one thing i can back the customer service rep on is by not giving you his or her last name. At my job i get asked for my last name over the phone ALLLLLL the time and i say NO, i dont know these people like that, you can have my first name but a last name is way too personal
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Fraudulent Company--Stay Away
Posted by WMUstudent on 06/09/2006
MT. MORRIS, MICHIGAN -- I canceled my Vonage account on 6-7-06. I have proof of this. On 6-8-06, Vonage called me to confirm cancelation. On 6-8-06, I tried to call the representative back when I got home in the evening, but the line was repeatedly busy. On 6-9-06, I called the representative, and she said charges were added to my account that day--6-9-06. She said they billed my card on 6-9-06 for one month in advance. She claimed she could not take those charges off. The problem is that I canceled it a couple days prior. The second problem is that she admitted it was a bill for one month in advance, so I never received that month they are billing me for.

They also put a "disconnection fee" on my account because I canceled it within 12 months. I told the representative that when I first called to connect the service, I was told there was no lengthy contract. The representative then said, "Well, there was no contract." So, they are charging me an early termination fee even though they told me there wouldn't be one.

Furthermore, I have having many issues with my Vonage account. If anything, they should be crediting me for the 6 months I had their service. The parties on the other end of the call were always complaining about bad quality. Plus, when I would call my voicemail, it would often take it 1-2 minutes before it would come on and ask for my password. Lastly, the bill went up a couple months ago without my approval. It's not worth the amount they were charging me, let alone having me pay even more.

Obviously this fraudulent company should be investigated. I refuse the pay these made-up charges they are trying to stick me with. They won't get a dime from me.

If you have a complaint against Vonage, file a few complaints, http://www.walklightly.org/vonage.htm

UPDATE:

Vonage credited my account on 6-19-06 after a lot of fighting. Here is their e-mail to me:

From: "Rennard Snowden"
Date: Mon, Jun 19, 2006 10:52 am
To: me

Hello Mr. McMullin:

I spoke with my agent last week and told her to issue credit for the final two invoices you received. This in effect, brings your account balance to zero dollars and essentially terminates your service with Vonage. The total amount issued to offset your previous balance was $69.39. If you need additional information, or have questions regarding your termination, please feel free to contact me.

Thank you

Sincerely,

Rennard Snowden
Executive Response Team Supervisor
VONAGE | 23 Main Street | Holmdel, NJ 07733
T: 888-580-4020
E: Rennard.Snowden@vonage.com
W: www.vonage.com

     
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Posted by Doc J on 2006-06-09:
Yeah, all of my bills keep going up without my approval too. A real annoyance, that. I'm sure the issues you raise were addressed in the "terms and conditions" of service? What a salesperson "says" and what is written are two different things. The latter always applies. Perhaps I'm dim, but you cancelled on 7 JUN, they attempted confirmation on 8 JUN. You could not get through until 9 JUN. I hope you can document this, as it's crucial to your position in withholding part of the payment due. I foresee some interesting collections calls coming your way.
Posted by dmjar863 on 2006-06-09:
Jayd- No really a mistake on his part, he was lied to. It has gotten that you can not belive anyone anymore. Over the phone or in person. I never buy or sign anything without reading all the mice type on those things and check out the companies on sites like MY3Cents.
Posted by puregenius on 2006-06-18:
The disconnection fee is and equipment fee. You should have been told that if you cancel within 12 months, you have to pay for the router.
Posted by WMUstudent on 2006-06-24:
Actually Puregenious, I paid for my own router.
Posted by paulie59 on 2006-07-29:
jayd- you genuis- IT WASALL YOUR FAULT- shut up and get with the program -not everybody is in the same boat here and i am betting you have not a clue as what the individuals problem really is.
there is a supportive site for you and its called ----------
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Illegal practices by Vonage by false advertisement on Unlimited Plans
Posted by Pratimohini on 11/10/2010
Suddenly after a year of service I started getting emails from Vonage that my usage of phone is out of normal usage guidelines and that I should limit the outgoing international calls to less than 3000 min/mo. I replied them twice trying to explain them I have unlimited plan. I keep getting canned answers so next day I called customer support. Funny thing is the lady on the phone got confused why I I even got the email stating that. Herself and her fellow agents were surprised.

Next minute she talks to her supervisor and changes the story and trying to convince me that I was confused. I also talked to the supervisor but the same story. Vonage people won't even listen. In the end the supervisor says to me rudely that its their Terms of Service, if I don't agree then I should disconnect. My point to VONAGE geniuses is that where in the terms of service does it say that Unlimited == 3000 minutes. I agree with terms of service but 3000 minutes limit is no where written in that contract. I have been getting a email or two per day and a stupid voice mail saying the same thing. I got fed up and finally filed a formal complaint against Vonage to FCC. I think all the Vonage customers should do this. Its easy and you can submit form online too. If FCC gets enough complaints probably they will do something about it. If anybody knows somebody in news industry they should definitely send this fraud story to media.

To start with its false advertisement and illegal what Vonage is doing. After all this I get on with their agent online to Chat with them to find out if he will give me disclaimer about "Unlimited". But he didn't. Even after probing him with questions such as "Is unlimited really mean I can talk without any limit to India? Or there is a limit?" and the guy kept saying really its unlimited.

As Customers or ex customers of Vonage we need to make this company sorry for the way they are cheating American People. We deserve better than this!!!
     
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Posted by nauk on 2011-02-18:
Hi there
I totally understand your frustration, I had almost the same problems, really what a waste of time. thanks for sharing. I found another small company that has been doing great! i really love the way they treat me and how much they want to earn your business. Cheaper than Vonage BTW. take a look! www.eplines.com
Posted by Former Customer on 2011-08-11:
Vonage is totally decitful company, they advertise for unlimited internation calls to 40 countries which has to less than 3000 minutes. I have being a customer for 2 years and now today finally disconnected the vonage service because they put me on higher rate plan, I was exceeded 3000 minutes. If you feel that this is a false statement from other voip service provider then you are in illusion, I was an actual customer of vonage and after 2yrs I understand how I was wasting my money 3000 minutes for $35.
Posted by FVC on 2011-08-11:
I had the same situation today august 10 2011 and filed a complaint with FCC.
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