Vrbo reviews are not reflecting truth
KIHEI MAUI, HAWAII -- We rented this unit a year ago for a month on the first day found out it was infested with bed bugs. Needless to say we left his condo and rented another. After much discussion the owner refused to reimburse ... read full review5 Replies - Latest reply on 10/18/2013
We found this vacation rental through VRBO. The owner will not return our security deposit. VRBO is of no help. During our stay, the microwave oven failed. The owner accuses us of causing the problem which we did not do. The owner will not provide any credible information as to why he thinks we caused the problem or the cost of repairing the microwave oven. 2 Replies - Latest reply on 06/11/2013Add reply
RHINEBECK, NEW YORK -- VRBO stands for Vacation Rentals By Owner and it is just that-- a website geared to helping owners rent their properties NOT helping travelers have a nice vacation. I rented vrbo.com/182419 "Secluded ... read full review3 Replies - Latest reply on 07/04/2013
Just because you are going through VRBO.com DO NOT be fooled into thinking you are renting a legitimate vacation rental. I answered an ad on the resort website for a penthouse unit in Myrtle Beach which ... read full review1 Replies - Latest reply on 07/15/2010
I spoke to someone in customer service to switch my credit card for the annual fees. They told me I would need to renew the account on-line which I did but then my account showed inactive and continued to do so all weekend until the office was opened on Monday.
I am very upset because this is the time potential renters look and I could potentially loose thousands of dollars and then they are only willing to give me a month free advertising which equals $28.00. WOW!
An Owner's Point of View
I've seen quite a few reviews on VRBO from the renter's point of view, but not many from owners. I would not say our experience has been a pleasant one. If you do not mind throwing your money away, ... read full review7 Replies - Latest reply on 12/17/2012
I recently rented property on the VRBO website. The specific VRBO listing I rented was #309174 in South Beach, Miami. VRBO refused to post my review of the property because I did not actually stay in the property shown in listing 309174. The reason I did not get to stay in the property was because the owner engaged in bait and switch. The owner gave us a different apartment in the same building. Although the apartment was not bad, it was not as nice as the one shown on the website and it was on a lower floor that had no view and a lot of night street noise. So anyone considering renting a property through VRBO should note that it is their policy not to publicly acknowledge cases of bait and switch by the owner. VRBO told me that they would discuss the matter with the owner and would note the bait and switch incident in their VRBO file. Unfortunately, prospective renters will never know. 4 Replies - Latest reply on 03/14/2011Add reply
VRBO is a SCAM
I have used VRBO a few times now, and about to again but my intuition is telling me not to. I shouldn't ignore the facts. My first VRBO rental was disgusting. The owner posted pictures of a home that ... read full review
Buyer beware of vrbo.com
I used vrbo.com to book a vacation rental, Quarry Hill Farm, near Ashland, Oregon. The owners demanded full payment about 2 months before we were to arrive, which we paid. Then only 2 weeks before we ... read full review2 Replies - Latest reply on 02/09/2013
They posted my negative review of a property - which two people found useful. Next thing I know I have a note from VRBO saying the review they posted wasn't posted, and an email from the property owner ... read full review4 Replies - Latest reply on 06/08/2012
We have rented through VRBO multiple times, and overall have been pleased. I have also owned a condo in Florida, so I know the challenges that owners can face.
My biggest complaint with VRBO is that if you reserve a property through VRBO and the owner cancels, you have no recourse. We experienced this last year, reserving and sending a deposit in advance, taking time off work, making arrangements for pets, etc.--and the owner cancelled 2 weeks before our vacation. The good news was that he did return our $$ (a week later); the bad news is that because it was a popular week in that area, there were no other accommodations to be found. VRBO said we could not write a review because we had not actually stayed there.
My personal take on it was that the owner had a better offer ($$) and will probably continue to do this because....he can! BTW, Rental management companies wouldn't put up with someone who repeatedly cancels, but VRBO neither cares nor will it let potential customers know if the owner does what this guy did.
So, use VRBO, but beware the pitfalls!
LORO CIUFFENA, AREZZO, ITALY -- Be aware before you rent this apartment. The website shows a lovely view of the town, but the view from the apartment looks down on roof tops and TV antennas, not the beautiful town or Tuscan countryside we expected. There are bell towers one block away which dong every half hour and on the hour. You'll get used to sleeping through them about the time you leave. Very small quaint town, but not much to do there. You must have a car and parking is difficult. Make sure you notify the owner on arrival of ALL preexisting maintenance and housekeeping issues, even if minor. The owner tried to charge us an additional 200 Euro for "repairs and cleaning"! The owner [snip] was very difficult for us to work with and we found her very aggravating. We should have been more aware there might be issues.
For a property to be rented since 2001, and only showing four reviews, quite widely spaced in time, of which one was submitted by the owner, we should have known better. Be aware.
VRBO 181152 Fajardo
This place wasn't horrible, but it also isn't what was advertised.
First, the place was dirty. A cleaning service was not used - dirty floors, smudges and finger marks on glasses, hairs ... read full review2 Replies - Latest reply on 02/28/2011
DORSTE, MINNESOTA -- Beware VRBO #87085 We had many inconveniences while there 1.)Tap Water was undrinkable, yellow, and smelled like eggs 2.)Were told propane ready for grill when there was only enough to heat the grill ... read full review