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Awful & Rude Customer Service - Stay Away!
Posted by RlnixB on 01/12/2010
This company has awful Customer Service and never works to resolve an issue I have. They are not flexible at all and are very rude every time I call. I have called this company on 2 occasions prior to today to try to speak to someone in their deferral dept. about my account. Today (Jan. 12, 2010), I spoke to Scott in the Deferrment Dept. who was not helpful at all. He read from a script the entire time and would not deviate from it to listen to what I was asking. I asked to defer a payment to the end of the loan because the car has been broken down for 4 months and I desperately need to fix it. However, I need to defer the payment so I can use that money to fix my car. He told me repeatedly that I had to get the car fixed first and then they would see about deferring my payment. He said they need to know that the issues aren't going to continue before they let me defer anything. Last time I checked, no one can really predict when their car is going to break down... He told me that I just had to call back once it was fixed and tell them I had it fixed and they could look at deferring my payment. After much discussion back and forth, I asked to speak to a manager.

I then spoke to Terry, Account Supervisor, who was just as useless. He explained the same thing except he told me that I would have to send in a receipt for the car repairs before they'd let me defer a payment which was not what Scott, the Customer Service Rep, told me. At one point, I even had to say "Hello?" because he did not even respond when I was done talking. It was as if he wasn't even paying attention and I had to remind him he had a Customer on the phone. I tried to get him to understand that I've paid my payments on time and do not want to ruin my credit report because of this and asked if there are any other options for me since I've been paying on time to which he replied "No." So much for rewarding paying Customers who are trying to be honest! I told him that I don't want to miss my January 2010 payment because I use that money to get my car fixed, but I need to get the car fixed. I told him that I do not want to continue making payments for a car that I can't get fixed because they refuse to work with me and, if that is the case, I will eventually end up having to call them and tell them to come get the broken down car to which he replied "OK." He didn't try to suggest other options or acknowledge/thank me for paying payments on time. I am not trying to NOT ever make the payment, it will be added to the end of the loan. They acted as if I am trying to rip them off and steal money from them.

If either of these individuals would have tried to be somewhat friendly or courteous or helpful, it would have went a LONG way towards calming me down. It is the SAME thing every time I call to ask a simple question. The Customer Service Dept. at this company consists of very rude and inconsiderate individuals who contradict each other, one person tells you one thing and one person tells you something different. They really need look at a complete overhaul of their Customer Service department. When a Customer calls in for assistance in order to do anything to continue making payments on time, they should really try to help! Someone in this company needs to be aware of the treatment that Customers receive when they contact Customer Service at 1-800-289-8004. If this were a one time thing, that would be different. After 3 calls without success and horrible Customer Service by an Account Supervisor, other people need to be made aware to stay away from this company!

     
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Posted by goduke on 2010-01-12:
I'm really not sure that it's Wachovia's job to make sure that your car is in running condition. They didn't sell you the car. They only loaned you the money to pay for the car that you chose. Why would you assume that it's their responsibility to defer payments to make sure you have money in the bank to make the repairs? Why not ask your mortgage company or landlord to defer a payment so that you could fix the car? Maybe the electric company.

I'm really sorry that they didn't immediately roll over and give in to your request, but I'm not sure they were out of line to say "no" when you asked a favor of them.
Posted by Anonymous on 2010-01-12:
As for paying for a car you can't get fixed, you signed the contract for the money.
Posted by RestaurantGuy on 2010-01-12:
Just because they didn't bow down to you and give you what you wanted does not make them awful and rude. It is your responsibility to make the payments that you agreed on when they gave you the loan. It is your responsibility to fix the car and keep it in running condition not thiers. Fix the car and then call them and ask nicely (as they don't have to do anything for you) if they will please defer a payment for you. Be nice and you might get what you want. Be a jerk and you will get nothing from them
Posted by Anonymous on 2010-01-12:
You threatened to not maintain the car properly, then stiff them on the money and make them repo the vehicle if they wouldn't defer a payment that you contractually agreed to make...you really know how to punish someone who trusted you with a loan, huh?
Posted by Anonymous on 2010-01-12:
I mean if you have good credit, then why don't you try to openj up a credit card to pay for the repairs? Or try to get a personal loan to pay for the car?
Posted by RachelleJA on 2010-02-06:
I suggest you try to start a savings for the future just for this reason. MSN money suggested that you keep at least 500 dollars to the side for any kind of unexpected bills such as car repairs. It is not the banks responsibility to make sure your car is running, thats yours. They only offer you the financing. If you recently purchased the car, then dont scream at the bank go to the dealer and try to work something out. If you have no savings try to get a personal loan/credit card as tennboy said to pay for the car repairs. Or cut back on luxury expenses and save up to get the car fix seeing as you went four mouths with a broken car it doesn't seem a necessity to get it fixed now.
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Desperate
Posted by Sharon 2 on 01/06/2010
DELAWARE -- OK folks, here it goes. Did you know that the tellers have to have 3 sales per day, if they don't they will get written up. So when you are standing in line to see a teller and they ask you if you have a way2save or debit card etc....note they have too or they will get written up. Also they have a "JUMP INTO JANUARY" where they have to get 4 friends and family members open accounts. If they don't they will be call customers "YOU" to get them at home. So please if you are tired of all they sales being harassed when you just want to make a quick deposite write to Wells Fargo and let them know. Are they that desperate to get customers????
     
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Posted by warddw1526 on 2010-01-06:
SO how long have you worked there? Sales are a part of every job. I work in printer tech support. My primary job is fix the customer's issue, but I have a sales target I need to hit.
Posted by Anonymous on 2010-01-06:
Sharon, I think you best complain to your employer about the unfairness of your job than making a complaint here. You've got way too much inside information about what their sales-pitches are called to be "just a customer." Customers don't know this stuff.
Posted by RachelleJA on 2010-02-06:
Please contact your employer. As bearkat said, this is obviously insider information so you must be a employee. That is most likely against there code of conduct and isnt professional of you to complain about a position you signed into. Tellers are required to help people have their financial needs met and ensure they know the products that the bank offers. Its a courtesy, not a burden. If you dont like it then find another job.
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Banking Thieves
Posted by Kimgj on 01/05/2010
When someone use online bill pay the amount should automatically be deducted from the account (to be more user friendly). I also changed banks to Wachovia because I heard that you have outstanding customer service. I did not get that experience today when I called to inquire about my account. This is not the first time I have had problems with a representatives at Wachovia. She would not let me complete a sentence and refused to listen to anything I had to say. I was told that a check was written and sent out. I can do this, I have checks. Online means the payment is paid online, this is false advertisement. I was then told by your representative that the company I was trying to pay does not accept electronic payment. This is also a lie because I have made electronic payments this company. I can say my overall customer service experience with you has NOT been outstanding; I have been harassed by your representatives, after I set up a hardship
payment plan. I was still harassed at my job and had to make a complaint with the Federal Trade Commission in order to get them to stop calling. There has been several letters sent and request made to stop the harassment for payment, I did not receive any help until I made my complaint with FTC. I am completely unsatisfied with Wachovia. I tired to hold off closing my account to see if the merger with Wells Fargo would help with the services provided, but it has not. I left Bank of America to come to Wachovia and now I see the grass is NOT greener on the other side. After much research I have found out that there are hundreds of complaints of steeling customer’s money, overdraft charges, and fees for "other" what ever "other" means. Wachovia is a money making scam and I will stop at nothing until the word is out of your lack of integrity, customer service, honesty, and Ethics. The BBB will also get a copy of this letter so that other customers
will know that Wachovia Bank is a law breaking facade that will stop at nothing to make a dollar.

Your very unsatisfied ex customer!!!!!!!
     
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Posted by Anonymous on 2010-01-05:
You simply refuse to understand online bill pay. It is NOT instant UNLESS you pay from the creditors website and use your debit card. When you use your banks bill pay, they send a check out for you, saving you the check and the stamp.
Posted by Slimjim on 2010-01-05:
Online bill pay means YOU are paying online. It has nothing to do with the payment delivery method, which I'm not even sure why it matters to you as long as payment is credited on time.
No offense, but I'm guessing you will not be missed by them as a customer as it sounds like a loan(s) you have with them isn't getting paid as agreed.
For the record though, I've had experiences with Wachovia in different scenarios and they do get a failing grade in my book for other reasons. Not a bank I would recommend.
Posted by Anonymous on 2010-01-05:
Online billpay still takes a day to process... it's not instantaneous. It even shows you what day the money is going to process when you use online billpay... it's right beside the little box where you enter the amount you're going to pay for your bill. And, it comes out of your account and into the hands of the bill collector in the form of a check. It won't clear your account until the following business day. If you go to Chase, online billpay is the same. It's not instantaneous.
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Thanks for NOTHING!
Posted by Yara on 11/10/2009
As most Americans right now my household is struggling right now and this month has been worse with having mechanical bills as well as extra medical bills for our disabled child. I called to request a deferment for this month and was told an aggressive NO. Why? because I am not working! Hello?! If I where working I would be able to make all my payments and not need a deferment. Thanks Wachovia for helping in our times of need. I will NEVER do business with them again.

     
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Posted by JR in Orlando on 2009-11-10:
I am sorry for the troubles that you are going through. Your contract with the bank requires certain payments, which you are required to make. This is strictly business to the bank and not personal to you. I would consider going to the bank and talking to a loan officer directly to see what can be done. It is so much easier for them to deny you over the telephone.
Posted by Anonymous on 2009-11-10:
"I would consider going to the bank and talking to a loan officer directly to see what can be done."

I'd do what JR suggests. Some things are just done better person to person instead of over the phone. Just make sure you do it politely and nicely. You'll find the service goes by more smoothly that way instead of being "in their faces" about things.
Posted by Anonymous on 2009-11-10:
OP, sorry for your woes. Like many people these days we live paycheck to paycheck. However, a bit of planning can help you for future issues.

I too was once unemployed. But when I WAS working both my husband and I took $20 form EACH paycheck and stuffed it in a savings account. We also took $1000 every tax year from our refund and stuck it in an IRA. When I lost my job due to downsizing, we were able to continue paying bills and have backup money for an emergency.

Once you become employed again, do this. If your husband is working NOW, start, even if it is $5-10 per paycheck. Something is better than nothing.

Also, if you are unemployed, you may qualify for assistance. If you have ever worked then you have paid into the system so you would be using your money anyway. Apply for food stamps to help with the grocery bill.
Posted by Yara on 2009-11-11:
Thank you all for your comments and well wishes. I actually was very cordial with the first person and the second person I spoke to however once I had a third person speak to me so harshly I did become upset and told them I would never do business with them again or refer their business. To the poster with the advice about savings. I used to work for a large mortgage loaner who went under this was over two years that I have been unemployed and with no benefits for about a year. For a year and a half we where able to pay all our bills on time however savings and even 401K's where emptied. A difference of $60,000 a year is not easy to make up and there is still no work in sight. I am just upset that these people who gladly take your money month to month can not offer any help to their clients.
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I Got Jacked Too
Posted by Chani on 10/19/2009
I too have become a victim of this manipulative and deceitful bank. They re-arranged all of my transactions in their favor and what should have been one $35 NSF check fee for overspending a couple of dollars because I had an emergency situation, turned into $490 in OD/NSF's. They can kiss my butt if they think that I will pay this to them. I have been with them since First Union, over 20 years.

They only reimbursed my 56.00 or so, and told me they did me a favor by paying the check and NSFing all 14 of my $5 to $10 charges. BS.
     
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Posted by Anonymous on 2009-10-19:
How do you keep track of your purchases?
Do you just rely solely on online banking and just look at your available balance, ignoring what has posted and hasn't posted yet?
Your online balance doesn't show everything. It doesn't show checks you've written, any automated debits that are scheduled to come out, any purchases where you've used your card as a credt card (i.e. you don't put your pin code in). So, while it may look like the bank is manipulating your transactions, other than posting them from the order of largest to smallest, they really aren't.
If you use your debit card, as a debit card, transactions usually post the next business day. And it shows up on your online banking as pending and also out of your available balance as it is being held for when the merchant goes to collect the funds.
When you use your card as a credit card, it takes up to 4 days to post. It may or may not show up as pending on your online banking. There's no money being held for the merchant to come collect the money (whenever it is that they do). So, regardless, if you have money in your account or not, the merchant will collect it's funds and that's how overdrafts are created.
Soon, Wachovia will be following the leader of other banks and any charges that are less than $5.00 won't OD anymore. And there will be a limit on OD a day.
But, even with this new change, keeping a check register and writing stuff down as soon as you charge it; will help greatly in reducing any chance of letting a bank get your money. That way, it won't matter how or when it's taken out, how it posts... as far as you're concerned, that money is gone in your register. If the balance in your register doesn't match up to the one on the online banking; that means something hasn't posted yet. Don't spend the money. Because, when it *does* post; all your other transactions that you did that day will overdraft.
Posted by saj80 on 2009-10-19:
bearkat, I agree 100% with your assessment, but the practice of "cascading" items is nothing more than a greedy fee scheme designed by banks a few years ago. There is some regulatory changes being looked at that would give consumers the option of how they wanted items processed, and, of course, the banking lobby is fighting this, as it would entail a loss of billions of dollars in annual fee income. Consumers shouldn't be penalized because they make a mistake with their account, and the true cost of this scheme would embarrass even loan sharks and pay day lenders.
Posted by Anonymous on 2009-10-19:
"Consumers shouldn't be penalized because they make a mistake with their account"

No, they shouldn't.
A majority of banks I've been with have done their deposits this way. So, it's become part of the norm. I don't agree with it. I think transactions should post the way you spend it instead of from largest to smallest. Unfortunantly, that's not the way of things.
And usually, it's not disclosed to the consumer when he/she is opening the account... especially if it's their first account ever. It's in the terms and conditions, the paperwork that's given to the consumer (assuming they read it).
But, even if transactions posted the way you spent it; you'd still run into issues of the way debit cards are processed. And checks you've forgotten you've written until it posts.
It's a double edged sword.
That's why I keep a register.
Posted by Anonymous on 2009-10-19:
They did do you a favor by returning $56. You spent money that you didn't have and you now need to pay for it.
Posted by Anonymous on 2009-10-19:
First off, the way I read this is that the OP did this deliberately. They used the 'emergency' excuse to justify stealing from the bank. Then when they got caught, want to blame the bank again for being fined for it.

Secondly, the OP may or may not realize that spending more than is in your account is fraud, which is a jail offense. The bank is completely justified in refusing to PAY the charges and return the debits and checks back to the merchant. Which, in turn could turn into more fraud charges depending on the amount. Not only that, each merchant charges a returned check/debit fee on top of what the bank charges.

So, no. I don't feel sorry for the O./ The banks arrange the items that come in in descending order, largest to smallest. STOP spending more than you have and you won't over draw.

Oh for the days when banks sent things back to the merchants and people got sued for check fraud. They should go back to that and maybe all the cry babies would appreciate their banks more.
Posted by Anonymous on 2009-10-19:
There was absolutely no theft from the bank LadyScot. Invoking ones extremely overpriced line of credit the banks call OD protection isn't theft, isn't fraud and isn't a crime anywhere in these United States.

BUT banks charging customers usury of over a 1000% should be illegal and a crime but that too is perfectly legal under our current laws.

You people tickle me with your false accusations of crime and fraud.
Posted by JR in Orlando on 2009-10-19:
This apparently was not a mistake by the consumer, but an intentional writing of a check with insufficient funds, e.g. "emergency situation." Checking accounts are not lending accounts.

Why should check bouncers have an option on how items are processed? They have an option now - don't write bad checks and don't get overdraft fees. Banks can process checks front to back, side to side, top to bottom and alternating dates and there will never be a NSF fee, IF THE CHECK WRITER HAS SUFFICIENT MONEY IN THE ACCOUNT. Others should not have to pay the extra expense of these option so check bouncers don't get fees. I believe anyone who does 14 debits of $5 to $10 without a check register deserves whatever they get in fees.
Posted by JR in Orlando on 2009-10-19:
Mr. Stew: The op did not say she had overdraft protection. Second, the misrepresentation made is to the merchant who receives the check. The implied representation is that one has enough money in the account to pay for the check. That is different from relying on the overdraft protection, which may or may not kick in. That this is a significant misrepresentation to the merchant is shown by the fact that few merchants would take a check, if told "I don't have enough in my account to cover this check, but an overdraft protection should kick in." Like who would take that check?
Posted by saj80 on 2009-10-19:
I agree with all of you, but my point still stands: until a couple of years ago, items would have been processed in the order they were received, and it is likely the largest check would have been processed later than the original ones. Irregardless of what banks disclose to their customers, the practice of largest-to-smallest is merely a fee-raising racket. As Stew states, this practice is legal, even at obscene usurious rates. I don't sympathize with anyone who intentionally writes checks on funds they don't have, but people get desperate, especially in emergency situations, but in legitimate circumstances, shouldn't be punished via "legitimate banking practices".
Posted by Anonymous on 2009-10-19:
Jr, You could be right but I don't think you are. The OP's review and common sense suggest that everything was paid. The OP states the bank paid the check and NSF'ed a bunch of smaller charges. Common sense tells me those smaller charges were debit card transactions that the bank authorized ERGO had to pay. You are correct the OP didn't explicitly state one way or the other. So we are left to assume.

Writing a check that will be covered by OD protection is no different than using a charge card. Both will pay from an established line of credit albeit the OD line of credit will cost you dearly.

Excellent point saj80.
Posted by JR in Orlando on 2009-10-19:
I don't have overdraft protection on my account, but on the two times I overdrafted through a mathematical error on my part, the bank paid anyway but charge me fees.

SAJ80 - You mean if a person is desperate they can rob a store or take other actions not proper. The assertion it is an emergency does not change the fact the person wrote a check for which they did not have the money in the account. As such, they are not punished but merely receive the consequences of their actions as per the contract they signed and agreed to.
Posted by Anonymous on 2009-10-19:
Stew, if the OP had OD protection, then I would not be as adamant as I am. But she/he did not say this.What he/she said is that she/he wrote a check knowing they did not have the funds to cover it. THAT check caused a domino effect when it was presented for payment.

OP, yes back in the day, items may have been processed differently. BUT back in the day the banks did NOT pay your bad checks for you. They returned them, thus causing a person to pay 2 fees for each one: the bank fee AND the merchant fee.

Yes, the fees are high. However, I would much rather pay my bank for MY mistake than to have to pay the bank AND the merchant, take a chance on getting put on a NO CHECK list, and face the chance of being prosecuted for bad check fraud. Back then, most merchants would have submitted anything over $50 to the courts for prosecution. And $300 was a felony.

Better to pay just the bank I think.
Posted by Anonymous on 2009-10-19:
Jr, If the bank paid then you do have overdraft protection. Perhaps like many Americans you just don't realize it.

There are so many better options available to handle your banking needs why do business with the likes of Wachovia who actively device schemes to garner as many fees as possible from their customers? It makes no sense to me.

I bank at a locally owned and operated bank. They always post deposits first, then checks and then debit card transactions in the order they occurred. There are many banks and credit unions out there who don't play these consumer unfriendly games. I would think it's in the customer's best interest to take their business to banks who value you as a customer and not see you as a mark.
Posted by Anonymous on 2009-10-19:
Saj, there is a flaw in your logic. Checks are not received piecemeal throughtout the day, they are received all at once in one large batch. (as are debit transactions) Programatically they must be arrnged in some order in order to post, That is a given. What is open to discussion is how they are sorted. It can be high to low, low to high, or in check number order. (there are probably other options)

No matter what method they choose, someone isn't going to like it, that's plain and simple. That aside, your bank discloses how they post when you open the account. If you overdraw, whether willingly, as it appears here, or through neglect, you are subject to potential multiple NSF fees.

The majority of accounts in the country never pay an overdraft fee. Clearly there are some personal choices to be made.
Posted by tnchuck100 on 2009-10-19:
And the screw-the-customer-to-the-max crew has spoken again.
Posted by Anonymous on 2009-10-19:
Ken, my credit union posts my "debits" all day long as I make them. Each one is debited from my balance as they come in. I don't know how and when checks deduct, I think sometime in the morning as I seldom write checks anymore.
Posted by Anonymous on 2009-10-19:
Two kinds of debits Supe, one type is processed through the ATM network, and that one you see hit your account. The other type comes through a different network and creates the infamous 'pending transactions'. Those don't actually hit your account for real until the merchant submits them, and they hit in a big batch that comes in during the night.
Posted by Anonymous on 2009-10-19:
Chuck, I wouldn't even dignify that with a response.
Posted by Anonymous on 2009-10-19:
Ken, I was referring to the real time stuff. Seems just about all of my ATM card transactions are real time and hit the account at once. Seldom do I see one come in later, maybe a restaurant or something might hold funds then debit later. But they did lock up the funds they wanted right away.

We program payment gateway software, based on the processor I have seen some pretty wild stuff written to tie up peoples money. Like gas stations taking a $100.00 hold on a debit card and not cashing out for days, the poor customer only bought $30.00 worth of gas.
Posted by Anonymous on 2009-10-19:
I have the exact same observations as does Superbowl. It's very rare that a pin based or signature based transaction doesn't show up immediately to my online banking. They also end up posting in the same order. As with SB restaurants are the exception to the rule.
Posted by Anonymous on 2009-10-19:
Chuck, tsk tsk. You say that like it is a bad thing.
Posted by MzDLBrand on 2009-10-20:
Chuck, you said what was on my mind...lol
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And the next day and the next day...
Posted by Caity on 10/08/2009
I recently went into Wachovia with a paycheck after a while of no work, I was excited to pay my over draft fee and re open my account. When I went in though I was told that because my account was closed, my teller told me he would have to send it in with his work to the back office not recovery agency. My whole check, I received no receit for my check and was told that it would take up to 4 to 5 business days to make my account valid.

I was also going out of state so I needed the money. So it was 9 days later when I decided to call my bank to make sure everything had cleared and that my money was there.
It wasn't, I then called multiple representatives, agencies and departments and all seemed to have the same answer my money was not there and had not eve been processed. After even more phone calls I found that my check had been sitting in the rejected ledgers for these 9 days, showing me that if I had not called sooner it would still be sitting there.
After even more calls of hearing they did not know where it was I was finally able to talk to someone that actaully seemed like they wanted me to have my money back.
I was told my money would be posted in my account as of today 5pm eastern time. After calling yet again when my account was not registering I was told again that I would have to wait another day for MY money to post a midight.

So again I called trying to figure out what I could possibly do to speed up this and was again told nothing could be done, that my branch had sent the check in a way that was not normally done and told that because I choose to handle the matters that way it was not going to speed the check up. The fact that my bank choose this route for me did not change matters.

Now across the country with no money and still waiting on this check that might not even be in tomorrow. It seems very clear that the trouble it was causing me the client simply was something that was not important. I was told five days and was made to wait nine and now another day to wait for my money after they had already gotten the money I owed, and basically told me because of the route I took thinking my bank would know what was going on and guide me to help make the reopening easier, I have been sent a wild goose chase for my own money.

The timing for your money posting is not clear merely a ball park guess and that even when talking to multiple departments and hearing "the branches really don't have a real way and telling how long it will take to post through an outside agency, merely is what they hear" How comforting to know your bank doesn't even really know whats what.
     
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Posted by JR in Orlando on 2009-10-08:
What do they say in boxing: "protect yourself at all times." By the very nature and volumne of transactions mistakes are going to occur. I would suggest next time, cashing the paycheck and then depositing in the account only enough to pay the overdrafts and leave a minimum amount in your account. This way, you have the money you need and if delays occur in reopening the account, it will not inconvenience you. Once it is open, then start using it again. I am glad you are back to work. Good luck.
Posted by Anonymous on 2009-10-09:
You have waited nine days for your money. How long did they have to wait for theirs?
Posted by sogone on 2009-12-13:
As a wachovia teller for 2 years, this is not the correct way to process and recovery payment. recovery payments are only to be paid with money orders for the exact amount. He should not have taken your check, because there was no account to put it in. This is why I quit Wachovia, they are shady and they LIE! After i quit, the took all of my money and wont give it back with no explanation.
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Wachovia ... Where's My $35.00 Bailout?
Posted by RedontheHead on 09/29/2009
CHARLOTTE, NORTH CAROLINA -- I am so grateful to have a decent job, but I still live paycheck to paycheck. So a few days before payday I look at my account every day to see what's cleared. This past Thursday, September 24th, I checked my account. Two small transactions, one for $3.96 and one for $1.92, were processing, and I had a $7.01 balance... Not bad for the day before payday. I checked my account the next morning, to make certain my direct deposit went through, which it did, but it was over $100.00 short! I look, and Wachovia had moved a $13.00 transaction that had not even registered the afternoon before the two small transactions, and they charged me $105.00 for transactions totaling less than $18.88! I understand that the $13.00 transaction did exceed the $7.01 that was in my account, but what should have been a $35.00 insufficient funds charge became $105.00.

At first they told me they deduct transactions by the time they were made, NOT when they reach the bank. Then I was told the highest amounts are deducted first!? WTH? I asked them to refund TWO of those charges, not all three, but they have refused to do so. SO, the two transactions totaled $5.88 but cost me an additional $70.00 in penalties?! How is this legal? I could get a better rate from the Mafia. I have no doubt that Wachovia has tons of fine print that says it is legal to do this, but I want to file a formal complaint on behalf of all us hard working Americans that live paycheck to paycheck, have KEPT our homes through this recession, received no bailout, $4.00 a gallon gas, and historic high unemployment rates. For all of us who have to tread water to keep from drowning, ridiculously high fees for small transactions (we're not talking spending sprees here!).

But $70.00 punishment for a two transactions that totaled less than 6 dollars? It's like stealing. Stealing from people who losing $100 from their check means a bill will be late, or groceries will be a sandwich week. I know I was over, and for that I should be charged for Wachovias trouble, but if they think that $35 PER transaction, even a $2 transaction, there's something really wrong with that. Now I know how they are paying for hundreds of thousands in bonuses.
     
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Posted by MaggieMcT on 2009-09-29:
Never mind what it said online -- what did your check register say?
Posted by Anonymous on 2009-09-29:
Do you keep a register or some other way of keeping track of your balance other than online?

The $35 dollar overdraft fees shouldn't be something new... all this stuff is explained in the paperwork you were given when you opened the account. Those fees are there to deter you from spending money you don't have. It doesn't matter how they line up the transactions... math is math. If you simply deduct the money out of your register as soon as you spend it, then you know what you have in your account. If what it says in your register doesn't match up with what it says online, it means something hasn't cleared yet... don't spend the money. Because, when it does clear, overdrafts are as a result of it.
Posted by Anonymous on 2009-09-29:
They didn't lie. Pending transactions show by time transacted. Posted transactions show in amount order on the day that they post. If you pay heed to BKK's advice, it won't matter how they post your transactions.
Posted by grandma005 on 2009-09-29:
Why are you using your debit card for small transactions? Draw cash out at payday and pay cash for small transactions-no more overdraft fees.
Posted by MzDLBrand on 2009-09-29:
Every post that has anything to do with banking has AT LEAST 5 posters who ask about a check register. I am soooooooo sick of reading the same comments over and over...lol
Posted by MRM on 2009-09-29:
And it dont stop.
Posted by Skye on 2009-09-29:
That "check register" question, does appear to be a very touchy subject around here :)
Posted by Anonymous on 2009-09-29:
It's so easy.
There's always Quicken or some other computer way of keeping a register since paper is becoming "obsolete." :-) Just save all the receipts, go home, compute them in and viola! Works just the same. :-)
Posted by Diabolical on 2009-09-29:
"It's like stealing..."

Spending money you don't have is stealing IMHO!
Posted by old fart on 2009-09-29:
The last time I suggested using a check register admin jumped all over me... it might have been how I said it!
Posted by Anonymous on 2009-09-29:
I use a check register and I managed to overdraw my account this weekend. I'm still doing the math and trying to figure out how it happened
Posted by Anonymous on 2009-09-29:
At least its not for a grand ehhh little.
Posted by Sparticus on 2009-09-29:
I'm the worst. I balance my account probably once a year... I rely on the balance I get from the ATM and I use my own home-made guesswork calculation on what checks may not have been cashed yet.

Banks love me.
Posted by Anonymous on 2009-09-29:
I've done that before, yaya. A mistake in math, or there was a charge I didn't write down and overdrafted. But, at least you use one.
Posted by Anonymous on 2009-09-29:
No, it's for $200.
Posted by Anonymous on 2009-09-29:
yikes
Posted by Anonymous on 2009-09-29:
At least you dont post complaints blaming the banks for your overdrafts little.
Posted by Anonymous on 2009-09-29:
I'm not sure who's fault it is. I had no pending transactions over the weekend and then all of a sudden, 12 charges were posted yesterday. Some were from 2 weeks ago that I swear had already posted.
Posted by Anonymous on 2009-09-29:
Call them up, and find out to make sure its all legit.
Posted by Anonymous on 2009-09-29:
200 for me would be a huge chunk out of my paycheck to spend on fees
Posted by Anonymous on 2009-09-29:
I did. They said no bank errors were made. I'm gonna go talk to someone in person. I have to pay rent on friday. $200 is a huge chunk to me too
Posted by Anonymous on 2009-09-29:
Yeah, I'd suggest taking your register, and whatever it says online to them personally and see what happened. Maybe they can refund some fees.
Posted by Anonymous on 2009-09-29:
Over the phone they refused to help. Good idea bearkat. I'll print off my online statement and compare that to my check register with someone in person
Posted by Anonymous on 2009-09-29:
Over the phone, it's a little harder to do. Sure, they could ask verifying questions to make sure you are you but it's all and all just easier to talk to someone in person when it comes to overdrafts and accounts. They'll be able to pull up your account, print out stuff... and then you and teller or you and the manager can compare notes, so to speak, and see what happened and what went wrong.
It's always just easier to do it in person.
Posted by Anonymous on 2009-09-29:
Very true bearkat. I just hope I can cover my rent
Posted by Anonymous on 2009-09-29:
I hope so too, yaya. :-)
Posted by MzDLBrand on 2009-09-30:
Oh my goodness! The check register did not work?? The world MUST be coming to an end.

Good luck with getting at least some of your money back littleyaya, in this economy every dollar matters.
Posted by old fart on 2009-09-30:
YAYA...The check register works... I'm not trying to preach but if you have used a debit card those devils will put you in the hole instantly.... I'd bet dollars to donuts that you lost track of some receipts before you thought to write them in the checkbook register...
Maybe if you go directly to your bank and kow-tow enough,they might show some mercy.... good luck!
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Wachovia's fraud mistake cost ME
Posted by Sparky H on 09/19/2009
Here is how my whole situation started. My boyfriend unknowingly got caught in an online scam. He tried to buy software for "google" advertising or something. Anyway, it was supposed to cost $1.95. On 7/9/09 I noticed a charge from google for $79.90.

I immediately called Wachovia to put a stop on that payment because I had not authorized it. The operator gave me a provisional credit for the $79.90 pending investigation and cancelled that debit card number. They said they would send me a letter to update me and told me to try reaching the merchant to try getting a refund. I called the merchant where a recording tells you to hold on. After holding for about half an hour I hung up. I tried again several times with the same result.

Fast forward to September 12(Saturday). I receive a letter from Wachovia stating they had not heard back from me and I had 10 days before they would take back the $79.90. I called them immediately and was told they had sent me a letter that I didn't answer with information they needed. I informed the operator I never received the letter. The operator only argued that they had sent it on whatever date she said they sent it so it wasn't their fault it was my post offices fault. So the operator said she could mail or fax me the form. Since it was faster by fax, she faxed it to my local Wachovia for me to pick up Monday after 9am. I work 9-5 so my boyfriend who works night shift and is normally asleep by 9am had to go pick it up for me. I filled out the form and faxed it to the only fax number on the paper (Monday the 14th) around noon. I called the next morning around 9am the 15th and was told they did not get the fax. I asked if maybe I had the wrong fax number and she said that didn't matter (even though I never told her what number I faxed it to). She asked what my card # was and I told her I didn't remember because I disposed of it. She told me if I wrote my bank account number instead of the credit card # on the form, they would not receive my fax. So she gave me my old credit card # and I changed it on the form and re-faxed it arounf 1:30pm. I called at 4pm and they still said they never got a fax. I told the lady this was time sensitive and whats going to happen if they don't get the fax? She said it takes 24 hours to get a fax! "Just call back later you still have time" I asked her again, what if they don't get it? Her reply was "Just call later". I then faxed it 3 more times before leaving work. Now at about 8am Wednesday the 16th I called and only reached some department that answers for the fraud department before 9am. So I had to call again after 9am. I spoke with a gentleman who told me still no fax. He said if I was faxing it from my job then they probably had my fax number blocked and it wasn't coming through. I told him I knew it went through because our fax machine would send a report back if it did not. He insisted it didn't come through. He told me to take a lunch break and go fax it from my bank. I finally had enough and asked for the manager, this really agitated the service representative but he gave me the manager. The manager informed me they did get my fax after all and that it was the wrong form and he had no idea why they sent me that form. He also said I faxed it to the wrong fax number (how is that when they indeed got my fax?) He gave me his personal fax. All he needed was for me to write and sign a letter that I hadn't authorized the charges. He said all he could do was try to speed up the process for me before my time ran out.

The next day (Thursday the 17th) a woman called me and said they got my letter and was I able to reach the merchant about it. I told her no. She was going to investigate it and call me back. A minute later she called me on 3-way with the merchant who said it was in the terms and agreement that I signed up for a free 7 day trial. I said there was NO terms and agreements and no where on the page did it say there was any extra charge for anything. He insisted it said it. So once they hung up she informed me it was in the terms so I had no chargeback rights! I told her I saw with my own eyes it was NOT on the page and she is just going on the merchants word. She said that wasn't true and that really it had been to long for me to dispute the charge and that I should have disputed it right away. At this point I was beyond belief. I told her I called Wachovia right away! She said well now its to late and theres nothing they can do, its against Visas rules. I told her its now to late because WACHOVIA never sent me the letter and they couldn't even send me the right form or know that they received the form! They messed up the entire way, even admitting this but I am stuck with the scam charge and a to bad from Wachovia. I told her I wanted to speak to the manager. She said the manager was on a conference call and would call me later that evening or the next day. Never got a call. The manager was not on a conference call, she had put me on hold to speak to the manager not a minute before I asked to speak to the manager. This is just what business managers say when they don't want to talk to a customer even I know this. This was the worst customer service ever. Every operator I spoke with had a nasty attitude and wated to argue, they never even let me finish a sentence without interrupting me. I am switching to another bank Monday.

     
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Posted by Eloise on 2009-09-19:
How is it Wachovia's fault that you fell for a scam?
Posted by yoke on 2009-09-19:
Your boyfriend screwed up, not the bank.
At first I thought the boyfriend got a hold of her card and charged the item when she said she did not authorize it, until the end when she said that there were no terms and conditions. So she did authorize the transaction even though she lied to the bank and said she did not.
Posted by bcd on 2009-09-19:
You state it was your boyfriend that was scammed but then you indicate that YOU read and signed something. If this was an online scam, then why is it that the signed agreement even exists? Why didn’t you take your copy of the agreement to Wachovia when you first disputed the bill?

RE: “I said there was NO terms and agreements and no where on the page did it say there was any extra charge for anything. He insisted it said it.” At that point you should have requested that the merchant produce a copy of the agreement.

It appears as though you did nothing for the two-month period after you were unable to contact the merchant. You should have remained in contact with Wachovia during that time.
Posted by Anonymous on 2009-09-19:
Wachovia's fraud! In what way? Boyfriend screwed up! Those terms and conditions you said didn't exist, he agreed to them. You never saw them because you didn't perform the transaction, so telling the bank that the terms weren't on the page was a lie on your part. Charge your boyfriend for the amount you/HE got scammed.
Posted by spiderman2 on 2009-09-19:
I think your boyfriend owes you $80 and an apology. I hope you learned not to give out your bank account information to people who will then give it out online and get scammed. There are things that are meant to be shared, but bank account and credit card numbers are not among those things. You dear, got scammed by your boyfriend not Wachovia.
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What has Wachovia become
Posted by Solow on 09/15/2009
CHARLOTTE, NORTH CAROLINA -- Im a student and in the past years, I have had no problems with Wachovia when I first banked with them in 2005. But ever since wells fargo bought Wachovia it has been downhill for me from there. one of the problems I had was when I went to deposit a work check about 500.00 and had about 200.00 in the checking account already. so I had to pay rent the next day, which was 300.00. I asked the teller when the funds were going to be available and she said tomorrow (Wednesday) since I had deposited the check before 2pm (Tuesday). so I wrote a check to my landlord and put a date for Thursday. Then on Friday, when I checked my account, the funds from my work check still was not in my account! so my landlord calls me the following Monday and charges me a 30.00 return check fee. On top of that Wachovia charges me a 60.00 NSF fee!! So that was 90.00 down the drain. Plus, I was paying for my other bills during those 4 days too so I got 3 overdrafts charges totaling 90.00 (because I only had 200.00 to start with)! so I go talk to them that Monday, and they said that they can't do nothing about it. So now they tell me that it wasn't guaranteed for my funds to be in the next day and the manager tries to give me some tips to prevent me from overdrafting in the future(like it was my fault) and tries to get me to sign up for that stupid save program. So the manager knew that I was pissed and finally said, "I'll refund you 60.00 back into your account." That made me even more furious cause they took 150.00 from me NOT 60. So I was like screw you guys and stormed out the bank. Later that night when I checked my account I got only 60.00 refunded back into my account. And so now I'm calling my bro for money cause they done took all my money, and I still haven't purchased any of my books for classes.
Wachovia just started getting bad after this few past months. I never had check deposits take that long to go through before. all the overdrafts are from their super slow service now. for example cash deposits use to show up the same day, but now sometimes it shows up the next day or later that night. Wachovia is unpredictable now and just trying cheat me money. I use to tell friends about how great of a bank Wachovia was but now I feel like a fool. So I'm changing banks in a few weeks when I've decided where my hard earned money should be kept. (I possibly might fall in the same shiet hole if I go Bank of America....)
     
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Posted by Anonymous on 2009-09-15:
Obviously you are not an English Major.

Get out your copy of your account agreement. There you will find your bank's policies on funds availablity, debit transaction processing, cutoff times. Use that as your guide as to when your deposits will become available to draw against. This way you do not have to make assumptions based on past experience which may or may not hold true now.

Also keep in mind that if you do decide to open an account with another bank, deposit hold times will be longer for the first thirty days. You will need to plan accordingly.
Posted by tnchuck100 on 2009-09-15:
Robf, did you not see this?

"I asked the teller when the funds were going to be available and she said tomorrow (Wednesday) since I had deposited the check before 2pm (Tuesday)."

Wachovia lied to the OP. They should refund ALL the fees plus what the landlord charged.
Posted by jktshff1 on 2009-09-15:
+1 chuck
Posted by grandma005 on 2009-09-15:
Never believe what a teller tells you. Most of the time they don't know what they are talking about and will tell you what they know you want to hear. Unless it is in writing don't count on it.
Posted by Anonymous on 2009-09-15:
"Most of the time they don't know what they are talking about and will tell you what they know you want to hear."

Not really. Like most jobs you have your tellers that know what they're doing and actually do their job. And then you have your tellers that don't. Just like branches. There's some branches I won't set foot in because the managers and tellers are a bunch of idiots. And then there's branches I like because the team there actually know what they're doing. You've got a 50/50 chance when you walk into a branch, what you're going to expect.

Because of the teller error, yes, they should refund all the fees.
If the branch the OP made the deposit in, isn't going to help. He/she could also call the 800 number and talk to a representative to try and get all his/her money back.
A question for the OP... does your workplace have direct deposit? If so, get direct deposit. It will make things so much better than having to deposit your check and wait for it to clear.
Posted by skelly39 on 2009-09-15:
Did you get and keep your receipt from the teller?
Posted by Anonymous on 2009-09-15:
Just for future reference, since it seems the teller at your branch has no clue what she's doing... your receipt will tell you when your deposit will be available. Towards the bottom it has; Calendar Date: and Deposit Effective Date:. It also shows the time of your deposit. If she doesn't happen to clue you in that there's a hold on your check or something, your receipt will tell you exactly when your deposit will go into effect. If it shows the same date for both calendar and effective date, that means your check will be available that night at midnight. If the dates are different... well, you get the picture.
Always check your receipt, just in case.
Posted by grandma005 on 2009-09-15:
I said most of the time. Sometimes you will get a teller who knows details. The turn over of tellers are great. I see new tellers every time I go in.
Posted by Anonymous on 2009-09-15:
"I see new tellers every time I go in."

Cuz they can't handle the job. It's a confrontational job. Most of the time you're getting yelled at for stuff that isn't their fault. Or there's mistakes done by other branches that the tellers take crap for. It's the ever revolving door of tellers. It's a customer service job and if that person has no customer service experience, they're in for a rude awakening.
Posted by i_am_canadian on 2009-09-15:
I'd like the hours that come with working in a bank, but not much else.
Posted by Anonymous on 2009-09-15:
Lol, canadian.
Get weekends off, unless you work on that Saturday (if your branch is open Saturday). But, only for 4 hours or so. Get federal holidays off.
Posted by i_am_canadian on 2009-09-15:
Exactly. It would have been even better when they had traditional 'banker hours' and only had to work Monday to Friday 10-3.
Posted by Anonymous on 2009-09-15:
That would be nice, Canadian. If only tellers got paid a lot to only work 25 hours a week and still be able to not live paycheck to paycheck. :-)
But, hey... you get every evening off, federal holidays off, weekends off...
Posted by i_am_canadian on 2009-09-15:
I work 50-60 hours a week on average consisting of 12 hour shifts and even though the paycheques are nice, it's even nicer to get paid more and work less.
Posted by JR in Orlando on 2009-09-15:
Selective Hearing: My experience is that people listen selectively to hear what they want. "available tomorrow" not the "USUALLY available" or "NORMALLY available" part. Why would any teller guarantee the money would be avaible tomorrow, when the teller has no idea whether there is a problem with the check, e.g. signature wrong, insufficient funds. It is risky to write checks before you know the check you deposit is good and has been posted. If you could check on-line, why didn't you wait until it posted?
Posted by Suusan B. on 2009-09-15:
The teller had no way of knowing if your check would clear and find it difficult to believe that she told you without reservation the funds would be available the next day. In my book it was your responsibility to ensure that the check had cleared and posted before you wrote checks off the account. You obviously have Internet access so you could have checked your available balance on-line.
Posted by Eloise on 2009-09-15:
I have to wonder if there was a problem with the check itself. If Wachovia has difficulty collecting on the check then the date the funds will be available will change. As JR said there is a difference between 'available' and 'usually available'. The lesson to learned here is that until the deposit shows up in the account balance DON"T write a check.
Posted by Anonymous on 2009-09-15:
There is often a difference between what was asked, and what was meant. If the OP asked "when will this be in my account?", The teller would correctly answer "Tomorrow.".
If the question had been "When will these funds be available?", the answer would likely have been different.
Moreover, we aren't getting the whole story. The first $100 is always available on the next business day, so if the OP had $200, she would have had $300 available next day. This seems not to have been the case.
Posted by Eloise on 2009-09-15:
That was a great point, Ken!
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Availability of Funds / Debit Card Purchases
Posted by Notbuyingit on 09/04/2009
I have never been so confused when dealing with a simple checking account as I have been since being a Wachovia customer. I never would have chosen them as a bank but they bought the bank I was using at the time.

Once again, this last week, I had no idea what my true balance was. The inconsistency of their reporting my transactions is confounding.

The didn't report a $200 ATM withdrawal at noon on a Friday until the following Monday BUT funds were available from a $325 check I deposited on that same Monday after 2:00pm. The funds from the check were available that same day.

I usually call to get my balance and I don't use the online system b/c I was one of those people whose account info was stolen in 2004 and I've been spooked ever since. I travel a lot and I'm never on the same server let alone a secure server twice.

When I called for my balance on Tuesday and listened to the last 10 transactions, I thought the $325 was still pending b/c it was not listed as a transaction so I kept adding it to whatever balance I had.

When the money still hadn't gone through by Thursday, I called the person who wrote me the check and she said it came out of her account on Wednesday. I was worried. I went it, got a printout and discovered my account my much lower than I thought. In fact, it was $60 lower than it was on the phone (I called right before I went in) and $20 higher than what I had on my ATM receipt I got outside the bank also right before going in.

So, I've got three different balances in hand. Then I notice that the check went through two days BEFORE it came out of my friend's account. How is that possible? What if the check bounced and I spent that money thinking the check cleared? Answer: I would have been charged a fee. And I'm sure that's exactly what they're banking on (no pun intended).

How many people overdraw their accounts b/c of bounced checks they've deposited? If the bank isn't receiving or confirming funds are available first, how can a check be available the SAME day it's deposited--especially when it's been deposited after 2:00pm?

On the converse, they've let my debit card go through on purchases even if I didn't have the money in the bank. I checked my balance and made a purchase but "apparently" a bunch of charges posted "right after I called" so my account balance was lower than I thought. They let my card go through anyway for three purchases and charged me $35 for each purchase (one of which was $5.00 for magazine at the airport).

I wouldn't be so angry about it except for the fact that I opted out of this a year before. I do not want my debit card to go through if I don't have money. It's not a credit card! The answer I got when I confronted my branch manager about this is that it depends on the merchant and they (Wachovia) did me a "favor" by letting the purchase go through. "Most people want us to let their card go through". And for $35 a pop I'm sure they are more than happy to oblige.

So, basically I'm banking with every merchant I patronize not just with Wachovia. Whenever the merchant decides to send my transaction is when it's tabulated on my account--even if Wachovia "sees" or I hear that the transaction has been debited.

And, now, I'm a Wells Fargo customer without actually choosing them either. I'm about to start using my shoeboxes.
     
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Posted by MaggieMcT on 2009-09-04:
Or, instead of shoeboxes, you could use a check register.
Posted by kisa64 on 2009-09-04:
What difference does it make when the merchant decides to send the transaction in for payment; you should consider that money GONE when you make the purchase; aren't you keeping track of your balance yourself? To quote another poster here, relying on the online balance is financial suicide!
Posted by Anonymous on 2009-09-04:
If you don't do online banking, you need to keep a check register. You need to find someway of keeping track of your debits and credits without just calling to see what your balance is. Because at the time you call, that may be your balance, but that's before everything processes. If you spend your card like it's supposed to be; as a debit card, anything you spend is held because that money is spent. Now, if you use your debit card like a credit card, you don't put your pin number in, no money is held. So, after 2-3 days, when the merchant collects the money; they're going to take that money out no matter if you have it or not. So, when you call for your balance, your balance doesn't include anything you've bought by using your card as a credit card.
Depending on where you live, banks have a cut off time. Cut off, meaning next business day. Could be anywhere between 2pm-4pm. Your paperwork that you received when you opened your account tells you when the cut off time is. If you've thrown that away, call the branch and ask when the cut off time is.
Keep track of what you spend... that way you won't be overdrafted.
Anything you deposit or do after the cut off time is considered done on the next business day. For example, it's Friday; cut off time comes around, it's the next business day: Monday. Weekends and federal holidays are not business days.
Wachovia doesn't service their own ATM's. Anything deposited there is collected and sent off to the ATM department. But, that's neither here nor there.
You have GOT to keep track of what you spend. Don't just rely on calling and seeing what your balance is. That's one way to screw yourself and that's how Wachovia gets your money.
Posted by notbuyingit on 2009-09-04:
I do consider the money gone but my balances are all different (ATM, in branch printout and phone) and I don't understand why.

I don't/can't use a check register b/c I use my debit card almost 20 times a day since I travel for work. I'm constantly depositing checks and cash (I'm a musician) from all over the country. So, I depend on what my ATM statements or phone statements say since out of state checks don't clear as fast sometimes, holds on my card from hotels, etc. It is impossible to keep up with.

Even if I make a deposit of $3,000 and record in a register it doesn't mean I have $3,000 in the bank right away. If I use that $3,000 before it's available I'm screwed

Trust me. That is why I opted out of having my card go through if I don't have money. It never went through with my old bank and I didn't know I had to opt out it with Wachovia when they took over btw. It *should* prevent me from EVER being negative since my financial life is so unorthodox but it doesn't somehow. It's "situational" and not 100% I've been told.

But I've only been overdrawn twice in 5 years and it was Wachovia's reporting of my transactions both times--not because I knowingly took money that I didn't have. I'm not sitting at home with my banking statements at the end of each day. I'm in a different city every night and sometimes different countries in a 24 hour period.

I've been told time and time again to always chose debit b/c it automatically comes out of my account but that simply isn't true.

And, again, my other point is how are they giving me money that hasn't been confirmed as available from another bank?? I just feel as if they're setting people up for failure when they do this.

I don't want money in my account from a potentially bounced check.

Even though this didn't happen this time, I'm wondering what I'll have to stand on if it happens another time and the check does bounce. "Well, we've given you money the same day you've deposited it before and it was fine then so..."

I know it's ultimately my responsibility but I've set up my banking to accommodate my lifestyle. And I'm accountable for my actions but I think the bank should be accountable as well especially when their actions could damage my credit.
Posted by Anonymous on 2009-09-04:
The debit card purchases do automatically come out (meaning the funds are taken out of your account and put on hold)... they just don't post until they are processed. That is, if you use your card as a debit card. If you use it without putting in your pin code, the money isn't put on hold and takes up to 3 days to process. And regardless of whether or not the money is in there, the merchants are going to collect that money.
The branch print out only shows things that have posted, that's why it's different. It doesn't show what money you've spent the day you get your printout.
That opt out option *should* but it doesn't catch everything. That's where the register comes in handy.
Since you travel a lot, you have to be aware of when the bank's cut off times are. That's what will get ya. Not all states are the same.
As for writing your credits down, if you were to do a check register. Just write down if it was cash or check. Usually, when you make desposits via check, your receipt gives you a date when it's available. You deposit the check on a Monday before cut off time, it's available the next morning... or Monday midnight, whichever way you look at it. You deposit it after cutover, Monday become Tuesday, won't be available 'til Tuesday at midnight.
If something happens, just take your statements, printouts, whatever to the branch, talk to a branch manager nicely and calmly; they should be able to work with you to correct the problem.
It's only those that go in with an attitude that can't seem to get their way.
Stuff happens, checks bounce, but anytime I've ever had an issue, the teller manager or the branch manager have always been nice enough to help.
Posted by old fart on 2009-09-04:
Notbuy.... I Use My debit card for every cent of everything I buy... It requires no intelligence or skill at all to simply take the receipt you get, put them in your wallet and record them every night at your leisure... It's just a checking account for Gosh sakes, treat it like one!

There will always be "check float" when you compare the sources but that's why you NEED to balance the account and I'll bet you dollars to donuts you just stuff the ATM receipts in your shirt pocket and run them through the washing machine..


It takes discipline! Learn some!
Posted by grandma005 on 2009-09-04:
I use a credit card and cash. Keeps me out of trouble.
Posted by skelly39 on 2009-09-04:
Instead of using your debit card, why don't you just use cash and that way you only have to record one thing in your register.
Posted by CrazyRedHead on 2009-09-04:
You may also want to pull out the booklet that you received when you opened up your account. It shows the fees schedule and other little tidbits of your account. Not keeping a checking register is just an excuse, I use mine for everything. Your checking register is the one balance you should rely on and also learning how there deposit schedule works.
Posted by JR in Orlando on 2009-09-04:
Let's see: 20 debit transactions per day at $35.00 per overdraft on any overdrawn day = $700.00 at risk. Smart, very Smart. Get an American Express card which you pay every month and use that for business purchases. Carry some cash, you know that green stuff, when you travel so you don't have to buy a magazine by debit card. Doing these two things will greatly cut down your exposure.

Use your debit solely for major purchases where needed, e.g. hotel rooms, ATM cash out, and use a check register. You should just admit you are not competent to use a debit card. That's okay. I had one when they first came out, and within a month my accounts were a mess. Used American Express and cash since then, with credit card to buy on-line. Have had only one problem with bank account in years, (physically misadded check register).
Posted by yoke on 2009-09-04:
Why can't you use a check register? So what if you do 20 transactions a day. GMAB! You don't seem to be able to keep your account in order the way you are doing it so why not try a check register. You may be suprised with your results.
Posted by jimworcs on 2009-09-14:
Really, this is a pointless complaint. The balances you check are snapshots of the state of your account at the moment.. it is a ridiculous way to manage your affairs and childish to blame the bank. If you are struggling, keep a notebook, track it on a phone, laptop or something.
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