Waffle House

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3.0 out of 5, based on 6 ratings and
16 reviews & complaints.

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Pleasantly surprised by the service I received from the employees at this location.
By -

WINCHESTER, VIRGINIA -- At approximately 2:00 AM on the morning of May 17, 2010, I was six hours into a drive home after a weekend spent visiting my relatives in Charlotte, North Carolina. I had just driven over 360 miles, and I was starting to doze off behind the wheel when I exited the interstate and pulled into the Waffle House restaurant located at 980 Millwood Pike in Winchester, Virginia to take a break.

The waitress (I think her name was Megan) and the cook (I don't recall his name) were extremely friendly, and after spending about a half an hour drinking coffee and engaging in conversation with them, they made sure that I was fully revived before I got back into my car and resumed my trip.

I have been to Waffle House locations all over the South, and I must say that the two employees I met at this location were the friendliest ones that I have ever encountered.

     
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The Best of Managers
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Rating: 5/51

MALVERN, ARKANSAS -- started working around March. jobs were pretty scarce at that time and I really needed it I knew it would be rough but I never thought like that. I assumed the customers were the ones but no its the people that you work with thank god for my boss if it wasn't for him I would be living in the woods. he stood beside me and I don't myself know how but he lead me all the way till I can stand my ground and call my orders right I still make mistakes but if not for him I wouldn't even have a job. thanks Glenn!! thanks for your patience

     
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Corporate Policy Forbids Senior Citizen Discounts
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Rating: 1/51

MOREHEAD CITY, NORTH CAROLINA -- My wife and I started dining at the Wafflehouse in Morehead City, North Carolina....we inquired about senior citizen discounts...the manager told us that there was none offered....I had read on line (brads deals) that wafflehouse was listed as offering senior discounts so I sent messages through the wafflehouse website on three different occasions wanting corporate to verify one way or the other concerning discounts for seniors...I never received any response...so I called corporate headquarters and left a message.

Someone did call me and told me that offering senior discounts was against company policy...also, I found out from the manager of wafflehouse I visited that no newspaper machine is allowed on the premises because corporate does not want to encourage patrons to enjoy that second cup of coffee and they will leave quicker. It is distressing to know that seniors are not appreciated...and that papers are not allowed to be purchased on premises to increase corporate profits...

     
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The Music
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Rating: 1/51

WARRENTON, MISSOURI -- My mother and I went to the Waffle House located in our home town yesterday which was 3-23-12 at 5 :00 pm and could not even hear my self talk let alone the waitress the music was so loud like being at a concert. my mother is blind and I have to read her the menu so I asked the girl if she could turn it down a bit, she came back and said no she couldn't because they don't have a key to get to it to turn it down. well needless to say we got up and left. we have been in there before and never has the music been so loud you can't hear any one talk. Now I don't know if she was telling me true or not but if she was I am telling you that there are a number of restaurants in Warrenton, and that's what we did got up and went to Dennys.

Barbara Sullivan

     
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Dirty cook at Waffle House
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COLUMBIA, SOUTH CAROLINA -- I always ate at Waffle House but I never watched how they make the food, but now that I paid attention to the cook, I realized they are so dirty. This happened just today around 2 AM on Aug 3, As I came, I saw the cook smoking, then I went to my table and ordered my food. The waitress went to the cook and told him my order, so he went straight to cook the food, I saw that he never used any plastic gloves, or washed his hands because he was smoking, that's so dirtty. When I stood up to my right as a consumer, and I told him, that I saw him smoking and he never washed his hands, he got all mad, and said that he won't serve me, and that I was free to walk out the door. I DIDN'T WANT TO ARGUE SO I LEFT, SINCE HE KICKED ME OUT, BUT THIS IS THE LAST TIME I AM GOING THERE, THEY NEVER USE GLOVES, WHO KNOWS WHERE THEIR HANDS WERE ?

     
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Something disturbing an employee told me
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My boyfriend and I were eating at Waffle House one time and we were talking with the waiter. The management is awful. The dishes are supposed to be washed in hot water but to save money, they instruct their employees to wash everything in cold water. Cold water mixed with sanitizer is only supposed to be used at the end after the soaking, scrubbing, and rinsing is complete. Another disgusting thing they do is this: if you do not use your coffee cream packets, mayo packets, jelly packets, etc., they will rinse them off and serve them to another customer. This may not seem that disgusting to you, but you have to think about what kind of bacteria can get in those packets, especially the jelly and cream ones that are easier to open. I worked at a restaurant before and we were never instructed to do this! In fact, we probably would have been fired if we were seen doing that, that is disgusting! I realize now that you get what you pay for. I would rather pay more for better quality food, properly sanitized dishes and utensils, and unused condiment packets.

I wrote this as an informative bit because I never personally saw the employees do this. I don't have trouble believing it though based on horror stories from friends. Apparently, the health board has been called about this, but Waffle House continues to do it except for the days that health inspectors come in. Very nice.

Since Waffle House cares so little about the health of their patrons, I decided to avoid this restaurant at all costs. The food is too greasy anyway and the dishes served can easily be made at home. Omelettes, hamburgers, and cereal with milk are not complicated to make. This would be an ideal spot to eat when traveling because the food is predictable, but not if you run the risk of contracting diseases.

     
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I love Waffle House ladies!
StarStarStarStarStarBy -
Rating: 5/51

HOUSTON, EVERYWHERE, TEXAS -- Every time it's just awesome! These ladies are class infinity! They gotta deal with drunkards, low rent ja's, country bumpkins who don't know how to tip..they see it all....and still smile, nice & tolerant... God bless!

     
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Complement
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Rating: 5/51

DAYTONA BEACH, FL, FLORIDA -- I couldn't find anywhere to praise your restaurant so, I chose this method.

This is a great place for eggs. The waitress Jess and her husband Mike the chef, are the nicest people, they make you feel welcome. And the food is done exactly as you want it. I just wanted you to know what two great employees you have.

     
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Dirty
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Rating: 1/51

TALLAHASSEE, FLORIDA -- Over this passed weekend, my wife and I along with her Aunt were in Tallahassee. We stopped at the Waffle House on Walden Road for a Sandwich.
The sandwich was good, but looking around the place was filthy. The table we were it, I had to put a napkin under the syrup as it was sticking t the table. Enough said!

     
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Poor service and dirty facility
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HOUMA, LOUISIANA -- I have on several occasions eaten at the Waffle House on Martin Luther King Blvd. in Houma Louisiana. Many times I was deeply disappointed and disturbed with the cleanliness and service in this establishment. My husband and I made a final attempt on Saturday, July 25th to have supper there around 8:30 or so. When we walked in there were egg shells in the middle of the floor. The floors are always extremely dirty and yucky. The service is sometimes O. K. but the other night your cook was obviously not in a good mood. We ended up leaving and I don't think I will be back there until someone does something about this. It didn't just happen and I'm surprised someone else didn't complain.

Thanks B

     
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