Something disturbing an employee told me
My boyfriend and I were eating at Waffle House one time and we were talking with the waiter. The management is awful. The dishes are supposed to be washed in hot water but to save money, they instruct their employees to wash everything in cold water. Cold water mixed with sanitizer is only supposed to be used at the end after the soaking, scrubbing, and rinsing is complete. Another disgusting thing they do is this: if you do not use your coffee cream packets, mayo packets, jelly packets, etc., they will rinse them off and serve them to another customer. This may not seem that disgusting to you, but you have to think about what kind of bacteria can get in those packets, especially the jelly and cream ones that are easier to open. I worked at a restaurant before and we were never instructed to do this! In fact, we probably would have been fired if we were seen doing that, that is disgusting! I realize now that you get what you pay for. I would rather pay more for better quality food, properly sanitized dishes and utensils, and unused condiment packets.
I wrote this as an informative bit because I never personally saw the employees do this. I don't have trouble believing it though based on horror stories from friends. Apparently, the health board has been called about this, but Waffle House continues to do it except for the days that health inspectors come in. Very nice.
Since Waffle House cares so little about the health of their patrons, I decided to avoid this restaurant at all costs. The food is too greasy anyway and the dishes served can easily be made at home. Omelettes, hamburgers, and cereal with milk are not complicated to make. This would be an ideal spot to eat when traveling because the food is predictable, but not if you run the risk of contracting diseases.