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Walgreens won't accept my state I.D.
Posted by Charminglikeadinosaur on 04/17/2012
EL PASO, TEXAS -- I am from Ohio and I am visiting in Texas for a few months. The Walgreens on the corner of N Resler and E Redd won't accept my legal state I. D. from Ohio. They say its in the policy to allow the clerks to deny out of state forms or identification if they deemed fit or necessary. I can understand if I am trying to buy 18 bottles of whiskey or 20 boxes of medicine. But a pack of smokes? Really? One pack of smokes? Talk about inconvenience. And he wasn't even nice about it. Like as if its common knowledge that you can't buy cigarettes outside of your home state... lol. I didn't realize I should have bought a bunch of cartons to last me a few months and brought them onto the plane with me. I was a manager at a drugstore for many years. I have never even heard of that nor would I have ever not accepted an out of state I. D. If its legal and legitimate I don't see the problem. All he had to do was swipe it on his machine and it would have cleared. That's what those machines are for. So I went to Walmart across the street. Walmart was nice and even asked me how Ohio weather was :)

     
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Posted by tnchuck100 on 2012-04-17:
It's called corporate neutering of employees. They are not permitted to use any form of common sense. If caught doing so they could be fired. It not just Walgreen's. It's a widespread cancer with most big corporations.
Posted by SteveWiginowski on 2012-04-17:
I've had this type of thing happen when going to a bar in a different state. I've had to show two forms of ID sometimes. Since not every person is familiar with every single state ID's, they would rather be safe than sorry.

It's an inconvience certainly, but makes sense from their point of view. Selling cigarettes (or alcohol) to people who are underage can result in a large amount of fines for the store/establishment.
Posted by ontario_girl on 2012-04-17:
It's not to keep us from using common sense. It's to prevent fraudulent use of I.D. As an employee in Texas, one would have no way of knowing whether or not an Ohio I.D. is real or fake. I work in Ontario, Canada and cannot accept I.D. from any other province. And it IS up to the clerk whether or not the accept the I.D. As an employee that sells tobacco products, I can turn down any I.D. if I feel there is something not right about it. And I am expected to turn down I.D. from other provinces. I am not going to lose my job because of your nicotine fix.
Posted by Churro on 2012-04-17:
Here's the Texas LAW concerning tobacco sells and IDs. Notice section (d) and (e) pretty much grants immunity to the clerk even if the ID is fake so long as it meets the statutory requirements for identification. Good grief where's the training? Where's the common sense? Where's the knowledge of the law. Eh, I guess there is none in this case.

"(d) It is a defense to prosecution under Subsection (a)(1) that the person to whom the cigarette or tobacco product was sold or given presented to the defendant apparently valid proof of identification.

(e) A proof of identification satisfies the requirements of Subsection (d) if it contains a physical description and photograph consistent with the person's appearance, purports to establish that the person is 18 years of age or older, and was issued by a governmental agency. The proof of identification may include a driver's license issued by this state or another state, a passport, or an identification card issued by a state or the federal government."
Posted by Anna Molly on 2012-04-17:
Churro, thanks for the google providing TEXAS law. Now, what is Walgreen's corporate policy regarding the sale of tobacco?
Posted by Churro on 2012-04-17:
That's easy Anna. Their policy is to be compliant with local, state and federal laws. Next.
Posted by Anonymous on 2012-04-17:
I hope you send this to Walgreens HQ, I'd like to hear what they had to say about this nonsense.

What happens at Walgreens located across the US that are in border towns?
Posted by tnchuck100 on 2012-04-17:
DOWN WITH COMMON SENSE!

It must be suppressed at all costs! Our survival as a species depends on it. Corporate policy and "big brother" knows what is best and how to handle every conceivable situation for all of us. No need to question their wisdom whatsoever.

Remember "In the year 2525"? Everything you think, do and say was in the pill you took today.

God help us!

Posted by ontario_girl on 2012-04-17:
I've heard that Walgreens scans I.D. cards for verification because back in 2002, Walgreens got busted for not checking I.D.s and now have to scan all I.D.s before the purchase can go through. Maybe their system is only set up to accept Texas I.D.s.
Posted by SteveWiginowski on 2012-04-17:
Churro, that's good information. It seems if the cashier thinks that the ID is fake, then they will refuse to sell it. If it seems real, they will sell it.
Posted by Churro on 2012-04-17:
Steve, I'm not following you. A clerk can refuse to sell cigarettes to anybody for almost any reason whatsoever so long as it doesn't violate federal law. Refusing to sell to somebody because they offered up an out of state ID is just stupid. Like the OP said they found a clerk across the street that still had some functioning brain cells.
Posted by SteveWiginowski on 2012-04-17:
Based on the laws that you posted, at least in my opinion of what it states, if someone isn't sure if it's a valid ID, they aren't legally obligated to sell them the cigarettes. It does give the cashier a way out, but if they don't believe it's a valid ID, it doesn't mean they should still sell it to the customer.
Posted by tnchuck100 on 2012-04-17:
I think the issue at hand is allowing a clerk to reasonably establish if someone is of legal age. Too much is being made of what type of ID is presented.

Many clerks have been indoctrinated by corporate policy and lose the ability to use any "functioning brain cells". Be also aware ANY ID is capable of be forged.

It's scary when you realize many of these non-thinking clerks are also driving with us on our roadways. These people actually need a sign at a railroad crossing that specifically tells them "DO NOT STOP ON THE TRACKS".
Posted by CowboyFan on 2012-04-17:
Don't blame the clerks or the store: blame the government, the police, and the prosecutors for being so harsh on these "crimes." If a store can lose its right to sell cigarettes or alcohol because underage persons buy these products, the store will error far on the side of not making that mistake. Who would risk a substantial part of their sales, just so someone from out of state could buy?
Posted by Churro on 2012-04-17:
Texas law is pretty clear. There was nothing at risk here. The clerk is ignorant.
Posted by SteveWiginowski on 2012-04-17:
Churro, I agree that there was no risk of getting in trouble with the law. It doesn't mean that the cashier was in the wrong for not selling the cigarettes, though. The cashier didn't recognize it to be a valid form of ID, which is why the cigarettes weren't sold.
Posted by Churro on 2012-04-17:
Exactly Steve. The clerk is ignorant which imposed a burden upon the OP which makes this a valid complaint.

Now my question is why does a company like walgreens who's in the "wellness" business sell cigarettes at all. I've always found that odd.
Posted by tnchuck100 on 2012-04-17:
Churro, that one is easy: Profit.
Posted by Anonymous on 2012-04-17:
lol I find it odd that Walgreen's sells tobacco products being a pharmacy advocating health. I guess they get more customers that way.
Posted by ontario_girl on 2012-04-17:
Things are definitely different here in Canada. I am entitled to turn away anyone with I.D. that looks even remotely suspicious and no one would dare dream of calling me "ignorant" or accuse me of having no "functioning brain cells" because of it. It's the law. If customers become angry while in the store, they are shown the door and an offer to call the police is made.
And it's funny that you mention the "wellness" aspect, Churro. One of our drug stores stopped selling tobacco many years before for that exact reason. They claimed it was hypocritical.
Posted by SteveWiginowski on 2012-04-17:
Churro, if you were a cashier (in Texas) and a customer came into the store who appeard to be 10 years old and wanted to buy cigarettes, but provided an ID (to say they were 18) that you didn't recognize, would you have no problem selling the person the cigarettes. This is not what happened, but it's the same premise.

If a store was really into just "wellness" then they wouldn't sell most of what they carry.

I agree that this is a valid complaint, but there is a reason why the cashier did what they did. I was just providing an explination of why they may have refused to sell them the cigarettes, which was a valid reason.
Posted by Churro on 2012-04-17:
Steve, The OP is not ten years old and you can what if this all you want but the facts as presented are the OP is of age with a legally valid form of ID for cigarette purchase in the state of Texas. The walgreens clerk out of ignorance refused to accept that ID. It's just that simple.
Posted by Anonymous on 2012-04-17:
As the OP already noted in their review, all the cashier had to do was swipe the ID and they would have seen it was valid. The fact of the matter is, the cashier wouldn't accept an out of state ID and didn't attempt to validate whether it was legit or not. Sounds like the cashier had no idea what they were doing and should have called a manager for assistance. Not accepting an out of state ID is ludicrous and I'd bet that Walgreen's has no such policy.
Posted by SteveWiginowski on 2012-04-17:
Churro, we're in agreement with what happened. The cashier was ignorant as to the validity of the ID presented, so he denied the purchase. I'd be surprised if many people would be able to recognize every ID from every state. Since he couldn't identify that it was a valid ID, he refused to purchase. It's a valid complaint, but the cashier did nothing wrong as well. It's just one of those things that's unfortunate, but may occur when using out of state ID's.
Posted by Churro on 2012-04-17:
Yeah, what justcuz said.
Posted by SteveWiginowski on 2012-04-17:
That part I'm not sure about and want to know why the cashier didn't swipe it. I've had that same issue arise as well. Some places would swipe and let me in, others refused and asked for another ID. I'm not sure if it's a capabilities issue or just lack of knowing that it can be done issue.
Posted by Churro on 2012-04-17:
You know Steve sometimes the employee is wrong. Like in this case.
Posted by CowboyFan on 2012-04-17:
When you say the clerk cannot get into trouble with the law, that is not the point. It is the STORE that can get into trouble, if it sells too ofter to underage customers, which can result in a loss of license to sell alcohol, cigerettes, etc. It is the store that is at risk, and why the store stictly limits what identification the clerk can accept as proof of age.
Posted by Anonymous on 2012-04-17:
Unless there was a sign at the register/door stating out of state ID's are not accepted, the cashier was wrong to refuse the OP's ID.
Posted by Churro on 2012-04-17:
The OP isn't underage and had a valid form of ID.

Texas only prosecutes those who sell cigarettes to minors WITHOUT an ID reflecting legal age, who sell cigarettes to anybody under the age of 27 without requesting an ID or interestingly enough those selling to minors with an ID that reflects they are underage. The state of Texas DOES NOT expect a store clerk to be any kind of authority when it comes to government issued IDs or determining somebodys age at a glance. That protection was purposely put in the law in order to protect the stores and clerks. This clerk just needs some training.
Posted by jktshff1 on 2012-04-17:
regardless of the actual wording of the law, if it keeps one kid off cigs or booze it's worth it.
Posted by Churro on 2012-04-17:
If banning all guns and the sell of ammunition keeps one kid from shooting up a highschool then I guess it's worth it.
Posted by Anonymous on 2012-04-17:
Guns don't kill people, people kill people.
Posted by jktshff1 on 2012-04-17:
It wouldn't work churro, just like the laws about cigs, booze, mary jane, cocaine, meth etc don't work. As for the guns, it hasn't worked in the UK where they are discussing outlawing knives since the gun ban has actually caused an increase in injuries from knives.
Posted by trmn8r on 2012-04-17:
I don't agree that people kill people not guns. Not when someone mows down 80 people in a few minutes. That is a gun that shouldn't be in the public's hands.

Are we supposed to walk around in public wearing bullet proof vests in case some whacko loses it wherever we are?
Posted by Nohandle on 2012-04-17:
I'm certain it's aggravating at best to have an ID refused. In this state if the ID is not verified completely the store and employee is held liable. The store will usually cover the employee the first time but after that he's terminated. The store can lose the alcohol and/or tobacco license easily and still have a hefty fine to pay.

What is humorous to me is an individual can present a FAKE ID and the store is still responsible. The finest fake anyone ever saw. Even law enforcement couldn't initially spot one. The idiotic reasoning is the store *should have known * the ID was fake. I don't have a clue as to when all of this will stop
Posted by madconsumer on 2012-04-17:
WOW, lots of interjections here.

fact IS, the poster has a valid id issued from ohio, yet walgreens policy states they can accept valid id's.

the poster is correct here, walgreens is WRONG!!
Posted by trmn8r on 2012-04-17:
You made an interjection yourself, madC. I don't see what Walgreens did wrong, and using all caps doesn't sway me or make your argument stronger.

Quite simply, this policy is common, and it is Walgreens policy as the OP stated: "They say its in the policy to allow the clerks to deny out of state forms or identification if they deemed fit or necessary."

Ohio doesn't border Texas, otherwise clerks in each state might be familiar with the ids of the other state.
Posted by madconsumer on 2012-04-17:
common?? i have traveled in 35 states, and have NEVER had issues with my texas or tennessee issued id's.
Posted by trmn8r on 2012-04-17:
Yes, the policy is common. Just because you never were refused does not mean it isn't common.

And again, the OP agrees that it is Walgreen's policy to refuse ids on a case by case basis. There is a good reason for this, if you think about it.
Posted by Churro on 2012-04-17:
Nohandle, what state is that true in because it surely ain't Texas which BTW is where the OP's incident occurred.
Posted by Churro on 2012-04-17:
The policy isn't the least bit common and isn't Walgreens policy.
Posted by raven2010 on 2012-04-17:
I have been refused alcohol in Montana and Arizona when presenting my Ohio drivers license.

annoying, but I understand they would rather be careful than risk selling to someone with a fake id.
Posted by Churro on 2012-04-17:
This happened in Texas where the law affords protection to clerks and store owners in cases of fake IDs. You all seem to keep glossing over that point.
Posted by trmn8r on 2012-04-17:
I believe it is policy to question and not accept out of state ids that can't be verified.

If I am bordering NJ, and I drive from PA to NJ, I expect them to recognize the id.

If I am from Indiana and drive to NJ, I wouldn't be surprised if they could not verify my id.
Posted by Churro on 2012-04-17:
Yet the Walmart across the street accepted the OP's ID without hesitation.
Posted by Nohandle on 2012-04-17:
Churro, I completely comprehend the OP was stating Texas. My point was not all states are the same as far as liquor/tobacco regulations. Some hold the business/employee completely responsible if the products are sold to someone underage. They checked as best they could and that might be the reason some stores now post *if you look younger than 30 we will check your ID.*

I would not risk my job if being held responsible for verifying someone's age. The problem I have is if someone is obviously well over that age and not allowed to purchase alcohol/tobacco if they don't have identification. This is where common sense comes into play.
Posted by Churro on 2012-04-17:
Which state Nohandle?
Posted by Nohandle on 2012-04-17:
None of your business Churro. Next question? Hey, where is that gold you promised me?
Posted by madconsumer on 2012-04-17:
+33 churro!!!!
Posted by Anonymous on 2012-04-17:
I sure hope the OP contacts Walgreens HQ and comes back to let us know what the response is.

The bottom line is the cashier did not swipe the ID... had they done that, we would have had nothing to talk about all day.
Posted by jktshff1 on 2012-04-17:
Short story made long. Thing is in any state a business has the responsibility to see that a purchase is legal. How they do it is another story. We don't have the op's age which can make a difference in determining legal or not. Some 21 ur olds look 30, but some 35 yr olds look 17. Too many if's here.
Posted by lexophiliac on 2012-04-17:
Walgreen's did (does?) have a stated policy that varies from state to state about not accepting out of state ID for pseudophedrine products, but not accepting your ID for tobacco products is ridiculous charminglikeadinosaur. Try taking it as a compliment that you look young for your age to offset your irritation.
Posted by charminglikeadinosaur on 2012-04-19:
Wow. So many responses! Yes I understand that policys vary from state-to-state but I'm pretty sure that's why most stores and corporations started using those handy machines that you swipe I.D.s... for that purpose directly. I am in fact 27 years old. My I.D. says I am. And yes you are right I could take it as a compliment but I took it more as if he was looking at me like I was some criminal. He was rude about it which didn't help his cause. I may in fact contact them... If I do it will only be to get real answers, not to get the guy in trouble... I just found it inconvenient and peculiar as I do in fact look my age and did have an I.D. Its mainly the fact that he didn't bother to swipe it at all that gets me mad. Im not positive that this particular Walgreens had that machine... but I'm pretty sure a few years ago they were installed in most stores across the country. But again I could be wrong. Anyways I agree with churro and justcuz and all the others that say the laws don't hold that clerk responsible if the customer does in fact have all the necessary things they need in order for it to be a legal sale. I guess I should contact them... and ill post what the HQ says.
Posted by the answer on 2012-04-19:
The answer to this is yes, all walgreens have the ability to swipe an I.D. to validate it. I am a walgreens employee and it isn't just the company that could have a fine of a couple grand, but the clerk could too. But the answer is yes the clerk should have swiped the I.D. When you buy claritin D back in the pharmacy then they also have to swipe your I.D.
Posted by charminglikeadinosaur on 2012-04-19:
So... what you are saying is that the clerk was wrong to refuse to validate my I.D. by swiping it. If he had done so, he would clearly had seen that it was valid.
Posted by charminglikeadinosaur on 2012-04-19:
And I'd also like to state that I went in again to buy something that Walmart did not have and the same clerk was working... who I might add is older than I am by quite a few years... so I tried it again and asked for a pack of smokes hoping I wouldn't have to go to 2 seperate stores... and he looks at me and apparently recognized my criminal face and before even getting the smokes goes "do you have a valid Texas I.D.?" I was like "no... ugh... how come everyone else in this store sells them to me but you?" His answer was "Its my choice to deny you." It didnt cross my mind to ask him to swipe it. I should have just to see his stupid smirk fade off his face when it was validated. I was just irritated and left. The fact that all the other employees accept it makes no sense. Just this guy. Who claims its Walgreens policy.
Posted by Anna Molly on 2012-04-19:
Nohandle, excellent comments, as usual. I work pt for a competitor of Walgreens. If a customer looks over 30, I do not have to see ID, but I do have to enter a birthdate into the system, or the sale will not go through. I truly don't care if the customer makes one up, as long as they look over 30, but the ones who do that the most are the ones over 60 :).

Unfortunately, our equipment isn't as current as Walgreens, as we can only "swipe" some older state IDs.

I would not risk my job or risk (personally) getting fined for selling to someone who is underage. I also don't want to spend any time in jail because I was using "common sense" that day, and decided not to bother to check an ID. Yes, those are the possible penalties.

Oh, and by the way, I've accepted out of state IDs and passports to sell alcohol and tobacco products. I do have some "functioning brain cells".
Posted by SC on 2012-08-10:
What should have happened is the person should have asked for management or someone else who has a better idea of IDs from other places.

I worked at a liqour store for christmas in BC (canada) we have policies to do two pieces of ID if you look under 21 one being with photo ex: drivers licence (canadian way of spelling license) and another one with name (debit cards do count if name is on front) . Furthermore I did accept licences from europe even (but had seen before). I feel sorry about people from the Yukon which often still have licences that are laminated paper ones with a picture. I did call once or twice for help (and they were accepted just fine). Most stores should invest in a book $15-30 depending on volume which list all of the security features of licences in North America (they do sell these for the exact reason above) and that way they still sell with assurance that an easy fake wont make it (fake ID that is really well done will probably not end up with penalty to store).

Excuse my grammar as it is hard to see with this small box.
Posted by anonymous on 2012-08-12:
This just happened to me at a WalMart, although I provided two cards with the same name on them. I was honestly so floored and embarrassed that I didn't even know what to do. When I asked a manager what I could do to prevent that from happening again, she told me to get a valid state i.d. from THIS state. Oh yes, because the government will let me do that when I don't live here. Also, there's no need to be rude, lady.
Posted by Bartender on 2012-09-13:
It's been a while since I took the TABC server course. I do remember being told that we could accept out of state ids, but we were only protected if it was a Texas id. That made no sense to me then, and still doesn't. That being said, I'm not sure if that is still the case today. Either way, the server/seller does always have the right to refuse service/sell. My belief is that they should always be polite and explain their reasoning to the customer though.
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StarStarStarStarStar
Correct Omeprazole Rewards Promotion Website URL!! PLEASE READ!!!!
Posted by Vmills on 03/19/2012
FORT LAUDERDALE, FLORIDA -- OK...when you go to the website to download the rebate form ($10.00 Visa Gift Card) online for the Walgreens Omeprazole, they list it as: www.omeprazolerewards.com/Walgreens. This is INCORRECT!!

THE CORRECT URL IS: HTTP://WWW. OMEPRAZOLEREWARDS. COM/WALGREENS !!

You must first put "HTTP://" in front of the URL to go through!! I tried it and it worked for me and I was able to download the form and mail it in. You must include a copy of the receipt and the UPC bar code cut out from the bottom of the box! (or you can just rip off the whole flap and stick it in the envelope like I did). They must receive it by March 31st so you better hurry!! If you have any questions, my name is Veronica and my email is vmills@bellsouth.net.
     
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Posted by *Brenda* on 2012-03-19:
www.omeprazolerewards.com/walgreens/ works fine for me but not with a capital W on Walgreens, how weird is that?
Posted by Skye on 2012-03-19:
Here is the ling to download the form:

http://www.omeprazolerewards.com/walgreens/DL_form.pdf
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Won't Admit They Shorted Me Pills
Posted by on 11/15/2011
GILBERT, ARIZONA -- The regulars on this site know that I've been experiencing a lot of pain the last 2 weeks. I rely on prescription pain pills to help deal with the pain. My doctor currently has me on Norcos.

Last Wednesday, my doctor wrote me another prescription for Norcos. My previous fill was for 30 pills. He upped the dosage to 50 pills. I take on average 4 pills a day: 2 in the morning and 2 at night. If I am in extreme pain, I take 1 or 2 extra pills during the day. But I never exceed 6 pills a day.

Today, I was shocked to see I only had 6 pills left. I did the math in my head, and I should have half my pills left. The only thing I could think of is that Walgreens mistakenly gave me 30 pills instead of 50. Since my previous fill was for 30, I could see how a mistake like that could be made. There's no way I took 44 pills in 6 days. That's at least 7 pills a day, and I know I have never taken that many in one day.

I went down to Walgreens to ask the Pharmacist if it's possible they made a mistake. She got very defensive and said that they gave me 50. She said someone who lives with me probably took my pills. I know that's impossible, because I spend all day in bed, with my prescription bottle on the dresser next to me. The Pharmacist refused to help me and said she was really busy and that I need to investigate what happened.

I know nobody took my pills and I know how many I take in a day. They shorted me pills and refuse to acknowledge their mistake. Luckily, I have one more re-fill left on my Norcos. I will be taking my business elsewhere after the last re-fill and I will count out the pills BEFORE I leave the store.
     
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Posted by Anonymous on 2011-11-15:
I can't really make a judgement here, they prob have addicts coming in all the time accusing them of being shorted a few pills to get a few extra so they prob have to take special precautions.

I do admit they handled it the wrong way they should of investigated it more and been more courteous towards you.
Posted by Anonymous on 2011-11-15:
I can understand that they have to take precautions since it's a controlled substance. I truly feel that they made a mistake here and I think that they should look into it. And since I still have one re-fill left, it should be obvious that I'm not trying to get a few extra pills here
Posted by Nohandle on 2011-11-15:
I expect they did make a mistake Shorty but how can they tell unless they perform an inventory right then and there on that particular drug? Most wouldn't be willing to do that.

We've been told numerous times to count our pills before we accept receipt of our script. I've never done it. I'm certain you are jotting down each time you take your meds. I have a family member who fractured 3 vertebra in his lower back and 3 broken ribs. He lost count of what he was taking for pain so would jot it down on a scratch pad, time and number of pills. He was not so doped up he couldn't do that.

Once he was told he wasn't due for a refill. The pharmacy had messed up and in fact had a phoned in script they had not filled. He's in much better shape now, pain wise, but it was to the point of an argument with his pharmacy. He didn't change for fear he would be accused of pharmacy shopping.
Posted by Anonymous on 2011-11-15:
I've never counted my pills when I receive them. I'm going to start doing that now. I was taking a lot of meds at first and I was writing down when I took each one so I would know when to take the next one. Now I am only taking the Norcos so I'm not writing down when I take them, but I know how many I take each day. Since it is a narcotic, I am very careful on how many I take. The pharmacy would have to take inventory to know if they shorted me. I guess they are too busy to do that
Posted by DebtorBasher on 2011-11-15:
Did you notice any difference in the price? If you just pay one price for all of your meds, then you might get a statement from the insurance company with the prices on them, when you do, check it out.
Posted by pho-boy on 2011-11-15:
Sorry to hear that you are in so much pain.

Never even thought about counting my pills in "legal transactions" but I sure will from now on! Seriously.

Thanks for the tip and feel better.
Posted by Venice09 on 2011-11-15:
This is why I love our pharmacy. It's a small operation, and they know all their customers. This has happened to us, and the pharmacist understood.

Walgreens should have offered to do an inventory instead of blaming you. I'm sure they know the pharmacy is not above making mistakes.

Yaya, I didn't realize you were in that much pain. I hope things get better very soon.
Posted by Anonymous on 2011-11-15:
I pay a $10 copay. I looked at the slip that they gave me for both fills. The one for 30 pills says the retail price was $28 and the one for 50 is $43. Still doesn't prove if a mistake was made. I really wish I'd counted the pills when I got them.
Posted by Anonymous on 2011-11-15:
Thanks Venice and pho-boy
Posted by Alain on 2011-11-15:
The comment about someone in your house taking them was not a good way to handle a complaint no matter what they were afraid of. I usually do a count of my pills when I get home, but I've only found the pharmacy wrong once. I didn't have a problem getting more since it wasn't a narcotic. Maybe your doctor can give you some more? I hope they find out what's causing your pain and fix it, Shorty. The sooner the better!
Posted by Anonymous on 2011-11-15:
I just called the automated system to get my re-fill and it went through just fine. So hopefully there's no problems when I pick up my pills tomorrow
Posted by madconsumer on 2011-11-15:
i know many here have suggested to count the pills in front of the techs before leaving the counter. sounds easy enough!
Posted by Anonymous on 2011-11-15:
From now on, I will be counting my pills before I leave the store
Posted by MRM on 2011-11-15:
We've heard complaints about other people being shorted on pills, but oh no, not our Little Little!
Posted by spiderman2 on 2011-11-15:
I had that happen to me too. The pharmicist got mad and insisted he couldn't possibly have made a mistake.IT was an antibiotic, not a controlled substance, it was just about him not even looking at any records or considering anything before he told me I was wrong and a liar. Pure arrogance. After that I would do a quick pill count because once you leave the counter, they aren't going to believe you. I hope you are feeling better soon.
Posted by Anonymous on 2011-11-15:
Spiderman, the Pharmacist didn't take the time to look up anything in their system either. She was quick to say they didn't make a mistake and hurried me out of there.
Posted by Anonymous on 2011-11-15:
I'm sorry this happened to you little. I've said it before, mistakes ARE made when techs and pharmacists are counting out meds. Worse yet, there have been instances when it was deliberate and they were taken used for their personal use. Moving forward insist that your prescriptions are counted out in front of you. I'm sorry you are in pain and I hope you are feeling better soon.
Posted by Anonymous on 2011-11-15:
Thanks John.
Posted by Anonymous on 2011-11-15:
Grrr I STILL can't vote anyone's comments helpful on my reviews
Posted by trmn8r on 2011-11-15:
I'm also sorry to hear that you are experiencing so much pain, yaya.

Needless to say, the ruthless "people" maintaining the my3c hate thread on crybabies will get wind of this and use it to further attack and taunt you. It's tragic that they are shut-ins and have nothing else to do in life but find weaknesses, criticize, and take pleasure in the pain of others.

I can see why the pharmacy might be defensive with a drug like this, but there should be a process where an audit could be done. It sounds very likely that they would find that they made an error.
Posted by Anonymous on 2011-11-15:
If the idiots on CB take pleasure in my pain, then they are truly heartless people. The Pharmacist didn't even make an effort to see if an error was made. That's what makes me the most mad about all of this. I think that there was something more that she could have done
Posted by olie on 2011-11-15:
shorty, make sure to ask the pharmacist or tech to count out the meds before you touch the bottle. S-L-O-W-L-Y. Make them re-count if necessary.

Don't be intimidated by the pharm or tech. Apologize loudly to customers waiting in line. Maybe even say, "I'm sorry, but last time I was here they shorted me 20 pills. I'm making sure I get what I'm paying for this time."

I realize that I don't post here very often, so my "voice" isn't well-known. I'm being serious here, not sarcastic or condescending.

I hope you are off these meds very soon!
Posted by Anonymous on 2011-11-15:
Thanks Olie. That's good advice
Posted by Venice09 on 2011-11-16:
I love your idea, olie!
Posted by Anonymous on 2011-11-16:
My mom picked up my re-fill today. I asked her if she had them count the pills. She said no. I counted and there are 50. Phew
Posted by Old Timer on 2011-11-16:
Little, odd how pain killers always seem to come up short with Walgreens, CVS etc... But they never seem to make a mistake if its Synthroid or some other non narcotic? The counts are kept tight due to state regulations but it seems stealing from the patient is OK and done pretty regular from the reviews around here anyway.

Good review and your concerns are valid.
Posted by Venice09 on 2011-11-16:
There is nothing funny about this. Anyone who is laughing or posting on CB should be handcuffed so they can never use a keyboard again. Some people are just downright mad.
Posted by Skye on 2011-11-20:
I'm sorry this happened to you little. Walgreens is the worst pharmacy around, and it does not surprise me that this happened and it sucks.

The good news is, your review woke up a lot of people who now will be counting their pills right there on the counter of the pharmacy before you leave. My parents did it for years, and the funny thing is, they were never ever shorted. They used a mom and pop pharmacy. Humans do make errors and sadly, they do steal pain medication.
Posted by Anonymous on 2011-11-20:
Thanks Skye. I hope everyone who reads this will count their pills before leaving the pharmacy
Posted by traceylynn on 2011-11-21:
I am so sorry people are being mean, that is just uncalled for. Hopefully they grow up.........dont let them hurt you. They are not worth it!
Posted by SKB on 2011-12-20:
I have a suggestion, when you have a full bottle of pills in the correct amount get a food weighing scale and weigh it and record that information.
The next time you get a new script filled when the tech hands you the bottle pull out your scale and weigh it.
The weight should always be the same. This would avoid having to count all of those pills.
Posted by Brandy on 2013-07-11:
This is interesting, because Walgreens just did this very same thing to me today! (grr) I paid close to $100 for a prescription at Walgreens, located at 7530 Roswell Road in Atlanta, GA. I picked up my prescription, of what SHOULD have been 120 pills, on my way to work. When I got home I proceeded to fill up my "Pill-Minder," and found that I was short 30 PILLS. I thought they would make it right once I called and told them about it. W-R-O-N-G!! I spoke with a 'Pharmacist' named "Meera," and she was mildly apologetic, but said that they "counted the pills twice and there is nothing they can do." Now, I KNOW that I have been SHORTED 30 PILLS, and that it happened BEFORE the prescription was given to me
Posted by Sick of it on 2013-11-15:
Have been going for years to walgreens for pain meds as I just had my spine fused and have several other spine and nerve issues. Same doctors all this time. I get norco and oxy last 2 years. Well seems I was 'short' and didn't count them. Until this last month. 29 Oxys MIA. Unfortunately didn't count until I was home. 29? Not a mistake. Also they charge 100 instead of Osco which charges 25 bit doesn't always have in stock. Someone took those 29 pills and I can't fight or prove it. Will count at counter how bit that is a weeks worth of meds!
Posted by Annonymous on 2013-11-21:
Sounds like i have the same problem. Have been getting a doctor prescribed med for over a year now for the same amount. Opened up the walgreens bag and could tell from looking at the bottle there were not 100 pills in there. There was 78 (counted at least 5 times to make sure i wasnt crazy. Lol). Called WG right away and was told to call back the next day and talk to the pharmacy manager. Called and talked to her today and she was going to check the inventory and sec tapes and call me back. Still waiting on that call. Can you transfer a script with some remaining??
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Walgreens will charge double and triple co-pays on drugs
Posted by Amisports on 01/28/2011
PENNSYLVANIA -- Walgreens found a way to charge double and triple co- pays on insurance covered drugs..

They state that " your" insurance has changed or the co- pay on the drug you are getting is more. They will even say that they called the insurance company for you and verified the double or triple co- pay. My insurance has not changed. I purchased the drugs elsewhere and the co- pay is as stated in my policy. It is $30.00 not $60.00 or 90.00 ever. The insurance company today has advised me to never pay a co-pay more than $30.00 for drugs.

When I caught Walgreens charging my credit card "automatic pay" the double and triple co-pays they blamed it on my insurance company. Walgreens did refund to my credit card the double and triple co-pay charges that they have been charging for months. I guess they found out that this person who has cancer is not weak prey in need of their drugs at any cost.

     
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Posted by tnchuck100 on 2011-01-28:
Drug plans seem to change from year to year. Walgreens is likely telling you like it is.

To form any opinion here you would need to tell us what drugs you are taking and what drug plan you have.

Otherwise this complaint is likely based on an actual change in your drug plan.
Posted by momsey on 2011-01-28:
In these instances, have you called your insurance to check if your copay has changed? I really find it hard to believe that Walgreens has this massive scam to take double and triple copays and no one has caught them.

I go to Walgreens for all my prescriptions and they always charge me the proper copay.
Posted by Anonymous on 2011-01-28:
There is a miscommunication here. Walgreen's will not charge you more than your co-pay. Why would they? They get paid from the insurance company, regardless of your co-pay.

Considering this is January, changes to your benefits plan have probably kicked in - including an increase in your co-pay. You should check with your insurance carrier about what your plan entails. They already sent you the information.
Posted by 13YEARSINRETAIL on 2011-05-07:
when you went to the other pharmacy and the copay was $30, was it for 1 month supply? Maybe at the walgreens they were dispensing 2 or 3 month supply which would be double or triple.
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A Funny Thing Happened At This Store.
Posted by on 11/03/2009
COLORADO -- This past weekend, I purchased some batteries from Walgreen's only to find out that they weren't needed. I never opened the package and kept my receipt.

Yesterday, which was well within the 30 day limit to do a return or exchange WITH a receipt, I took the batteries back to a Walgreen's at a different location which is clearly stated on the receipt. Low and behold, they gave me a refund without any problems!!

No questions asked and she was very polite during the transaction.
The moral to the story is to keep your receipts and know the store policies for returns or exchanges.

Then you won't have to come to this site whining about how the given store told you no because you didn't follow the store's policies and how THEY were wrong in how they treated you.
     
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Posted by jktshff1 on 2009-11-03:
And be nice doing it..good post ZZ the store location would be helpful.
Posted by Anonymous on 2009-11-03:
If you must know: 801 16th street Denver, Co. 80202
Posted by Skye on 2009-11-03:
Good review. I find, returing anything at anytime, to any store here in our beautiful state, is always a piece of cake!

Very friendly place to live.
Posted by jktshff1 on 2009-11-03:
Thank you
Posted by Anonymous on 2009-11-03:
why didn't you keep the batteries? surely you'll need more in the future right?

I kid, I kid. nice review, as usual, zzrokk.
Posted by Anonymous on 2009-11-03:
King: Valid question.
Lets just say that my job "supplies" them.
Posted by Ytropious on 2009-11-03:
It's amazing, you follow store policy and you get what you want! It's such a novel concept, who would have thought it could only be so easy, lol
Posted by DebtorBasher on 2009-11-03:
I've returned a cellphone to different Walgreens in the past, no problem as long as I had the receipt for it.

ZZ...returning batteries? LOL...why? Just because you didn't need them now, doesn't mean you're not gonna need them later. You should have just kept them.
Posted by Anonymous on 2009-11-03:
Very good advice Zz. Now if only everyone would follow it.
Posted by Anonymous on 2009-11-03:
DB, try to keep up. Read my earlier comment.
YT, I am still in shock!
Posted by DebtorBasher on 2009-11-03:
Then why did you buy them in the first place? Surely, you're not 'borrowing and forgetting to put back' from the Man, are you? *Making more space at the bottom of ZZ's rap sheet for future use*
Posted by Anonymous on 2009-11-03:
I forgot that I had some already.
Zip it!!!
Posted by DebtorBasher on 2009-11-03:
BUT...my point is...if you get them from work WHY would you BUY them? It doesn't matter if you already had some or not! *Whacking ZZ up the side of his hard head*
Posted by Anonymous on 2009-11-03:
Forget it DB.
Too much is better than not enough, okay Sherlock?
Posted by DebtorBasher on 2009-11-03:
Yeah...I am RIGHT, just as I thought.
I still love you though.
Posted by Anonymous on 2009-11-03:
ZZ, I could have used those batteries
Posted by madconsumer on 2009-11-03:
i have always said, if one has a receipt, and real expectations, they often are accomodated.

great review double Z.

very helpful.
Posted by furnman on 2009-11-03:
A receipt and pleasant attitude does wonders. I made a $40 purchase at our local target, the item was advertised the following week for $12 less, went in with a smile and a reciept and promptly refunded the difference with a smile and have a great day.
Posted by Anonymous on 2009-11-03:
Well I would have got a refund receipt or no receipt. Probably scored a free diet coke for my troubles. Is this the same walgreens of the famed "Don't you 'sass' me! - BRUT COLOGNE" incident?

ZZ my friend this is definitely not one of your better efforts but it's still better than most reviews posted on here. You got my 'VH' vote.
Posted by Anonymous on 2009-11-03:
I had to "dumb down" my reviews to get them posted and yes it was the same store.
Posted by Anonymous on 2009-11-03:
"she" sounds hot!
Posted by Anonymous on 2009-11-03:
TW: "Wally would....."
Posted by Anonymous on 2009-11-03:
ZZ I'm not gonna take your sloppy seconds.
Posted by Anonymous on 2009-11-03:
Okay but you are missing out!
Posted by Anonymous on 2009-11-03:
"TW: "Wally would....."

So she was pretty tragic looking then? lol jk Wall
Posted by Anonymous on 2009-11-03:
If zz wouldn’t bang her, she must be one ugly beast.
Posted by Anonymous on 2009-11-03:
Those were in my hoe-ish days, I am much choosier now. Lookwise at least.
Posted by Anonymous on 2009-11-03:
ZZ, stop hijacking your own review!!
Posted by ruz on 2009-11-11:
beautiful, nothing could be said better
Posted by Lala23456 on 2009-12-17:
I don't get the point of your post? Everyone knows that you can return stuff hassle free with a receipt.
Posted by Anonymous on 2009-12-17:
Lala, don't ever try to make sense of something zz says. You can't do it.
Posted by Anonymous on 2009-12-17:
Sheriff, don't be picking on my Z.
Posted by Anonymous on 2009-12-17:
LadyScot, your Z will survive my picking. Trust me.
Posted by Anonymous on 2009-12-17:
Sorry Z boo. I tried. But we got a New Sheriff in town.
Posted by Anonymous on 2009-12-17:
"Z boo". lol, thanks for that one.
Posted by PepperElf on 2009-12-17:
Lala - believe me, spend enough time here, you'll realize a lot of people have NO concept of this.

People come in screaming about how a store didn't let them do a return without a receipt, or how they weren't allowed to return something 5 months after they bought it

it's a miracle some of them even read the rules on returns before trying to make one, & then they ALL want to be the exception to the rule. when the company says "no", well the company is evil.

people want the company to uphold policies - ONLY if it's in their own favor. If the policy suddenly isn't in their favor it magically becomes "unfair"
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Manager Accuses us of Stealing
Posted by Manager Accuses of of Stealing on 06/21/2009
CHICAGO, ILLINOIS -- Unsatisfactory Interaction with Manager at Walgreens Store 3201 N Broadway St Chicago, IL 60657 (Broadway/Belmont)

Today, Roughly after midnight, I entered the Walgreens store on Belmont and Broadway with two friends of mine. The purpose of this visit was to purchase a drink, black cherry calypso lemonade, which the store usually carries. We went to the beverage section of the store, looked for roughly 2 minutes, realized that the store did not have the beverage and left. Upon walking down Broadway Avenue, we heard calls from behind us. We turned to see three people yelling ‘yall are some thieving niggas’.

Taken aback by these comments, we decided to walk back to see what the commotion was. When we arrived back at the store, we saw two of the three people standing outside. They began to call us names saying that the manager had come outside and accused of stealing from the store and that they were yelling down the street at us because it was shameful for us to steal from the store. They told us that the manager had gone back into the store and if we had not taken anything, we should go back and clarify the situation with him.

When we walked in, security and the manager was at one of the front counters. The manager then accused of stealing from the store. Offended by this accusation, we handed over a bag so that the manager could look into the bag and inspect it. In fact, what was in the bag was a work uniform worn earlier that day. Instead of apologizing, he began to say how he had been having problems at the store. This sounded like a personal thing and something that should not have been taken out on us. He began to say if we were not stealing then why were we in and out of the store so quickly. Again, no apology was offered. He than said that when we were leaving the store, he called security and we ran. This is a lie and I offer you to review any tapes from the occurrence. It will show us walking into the store, standing in the beverage isle and walking out of the store. If he had called security, we paid it no mind since we were not guilty of anything and probably did not think twice about it.

It was a very embarrasssing situation because he not only accused us of stealing but also involved other patrons in the occurrence. I feel that an apology is owed and that something needs to be done about the situation. I also feel that even when we proved we had taken nothing, he still did not believe us. I would suggest that the tapes from the night be reviewed. If you acknowledge the fact that we were wrongly accused of shoplifting, I would greatly appreciate an apology that we are owed.

Thank you
     
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Posted by jktshff1 on 2009-06-21:
While I agree that the manager acted improperly, and not slamming or blaming. You have to admit that 3 people coming in a store after midnight, spending time around items that are easily shoplifted with a bag, and then leaving without a purchase does seem strange. Especially if the store is having theft problems.
Posted by MRM on 2009-06-21:
I applaud you for keeping your composure during this whole ordeal and that you did not pull out the race card game during the writing of this review. I agree that there should be an apology from the manager as this is a disgrace, accusing someone for something that they did not do. Shame on you Walgreen in Chicago!
Posted by MRM on 2009-06-21:
"yall are some thieving niggas."

What is that all about? That is pure racist/discrimination right there. Something needs to be done to this store, such as, firing the manager for inappropriate behavior.
Posted by Anonymous on 2009-06-21:
Nowhere did the OP state that particular comment was made by a store employee.
Posted by old fart on 2009-06-21:
I would side with the complainant just on the basis of his/her extremely well written statement..
Posted by MRM on 2009-06-21:
MM, please refer to the 3rd paragraph where that comment was made.
Posted by Anonymous on 2009-06-21:
"involved other patrons in the occurrence. "
Posted by BokiBean on 2009-06-21:
Yes, those comments came from people standing outside the store.

The Walgreen's manager should have apologized profusely.
Posted by lenny1851 on 2010-03-16:
If everything in this statement is true, then on behalf of walgreens I do apologize for this. I see from the posting date its a little late but I just found this complaint.
Sincerely,
Walgreens MGT
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There ought to be a law! Bait and switch
Posted by Fairchance on 06/09/2009
First off, I own a pharmacy in a small town and have saved my customers hundreds of dollars. If you've got an RX for an item not on the $4 generic program list, hold onto your wallet! I knew they couldn't sell prescriptions below cost, once the labor is factored in, so I decided to check prices for common generics not on the program. Call and ask what they charge for the common sedative, lorazepam. It only costs me about $2 for 30 tablets. I charge my customers $15, a decent profit that covers labor other expenses involed in running a business. The chains I called all charge well over $50 and one local grocery chain was at $150! This should be illegal as I see it as form of bait and switch. I'd like to see some TV consumer affairs reporters pick this up, but they probably won't due to all that big chain store ad revenue.
     
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Posted by Anonymous on 2009-06-09:
I hate when people throw around the term "bait and switch" without knowing what it really is. This is not an example of bait and switch.
Bait and switch is when a store offers a product at a low price and when the customer goes into the store to buy it the store says that item is not available and then tries to sell a similar product at a higher cost.
So, unless Walgreens is advertising a medication at a certain cost and then tries to sell patients a different medication at a higher cost, then this cannot be classified as bait and switch
Posted by fairchance on 2009-06-09:
I know it's not literally not bait and switch, but don't you think consumers are being misled by these programs, when the chains are making up their losses by grossly inflating the cost of other generics?
Posted by Anonymous on 2009-06-09:
Product markup is not illegal
Posted by Anonymous on 2009-06-09:
You have any idea what jewlers mark up jewelry at? It's often 5 to 6 times cost. Low margins are mostly on commodity type items like milk and TP.
Posted by Anonymous on 2009-06-09:
This is not bait and switch. Like Yaya it is irritating for people to throw out that term inappropriately. All pharamcy's that have generic discount programs disclose which generics are available for the discounted price. Consumers are savy. Owning a pharmacy you should know that consumers do call for price checks. Shame on you for trying to mislead people who come to this website for advise.
Posted by Anonymous on 2009-06-09:
John, the OP admitted this is not bait and switch. I think this post is his own personal opinion. I agree that he should not be misleading people who come on here looking for advice
Posted by Anonymous on 2009-06-09:
I hear you Yaya... That term is thrown around loosely on this site. Bait and switch would be offering the $4 generic and then saying they don't have it and persuade the customer to pay for the higher priced brand name product. Personal opinion or not, the term should be used correctly.
Posted by Anonymous on 2009-06-09:
I think he used the term as an attention getter.
Posted by Nohandle on 2009-06-09:
Hi Fairchance. I just picked up two scripts this morning at my locally owned pharmacy. After my BC/BS kicked in I wrote a check for $88.38. One script was for $75.00 so the other was obviously for the difference. Would you kindly email me the name of your pharmacy. I would love to pick both up for $8.00. Thank you for your assistance.
Posted by Suusan B. on 2009-06-09:
The $4.00 prescription programs only include certain medications - - and per Walgreen's website Lorazepam is not included. Kudos to you for charging low prices to your customers but prescription drugs are big business and no one else is obligated to match your pricing.
Posted by Disaster Worker on 2009-06-10:
Fairchance, I for one, really appreciate the information. Sorry that some of the others that tend to bash everyone's post. Voted your post helpful!!
Posted by jktshff1 on 2009-06-10:
I would think it has to do with what the insurance companies are willing to pay.
Good info. VH
Posted by 13YEARSINRETAIL on 2009-07-24:
I find it very hard to believe that 30 lorazepam would be
$150 anywhere! maybe they misunderstood what you were wanting to know.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Why Does Walgreens Need My Social Security #?
Posted by Daisyducke on 03/25/2014
Went in to buy a couple of non-prescription items and one was on sale; was asked if I had a discount card; when stated, no, was told I could get one if I gave the cashier my social security # and birthdate. I wasn't born yesterday but definitely not last night. Walgreens is another "Target' waiting to happen.

     
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Posted by Paul on 2014-03-27:
When you asked this question, what was the response?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Not Professional and Bad Attitude!
Posted by Seaofsmile on 03/13/2014
FRESNO, CALIFORNIA -- I am usually not one to complain, let alone write a complaint, but what happened today to me was uncalled for. So today March 12 at approximately 9PM, I was shopping for some makeup and hair products. I decided to pop off the cap of a hairspray to see if I can smell anything, if so, does it smell good. Then I noticed one of the employees watching me about 20 feet away. She then yelled across the store saying, "Hey! You can't spray that!" in front of all the customers and my family. Very embarrassing for me since everybody turned and looked at me as if I did something wrong. I was shocked because I didn't spray anything, I was trying to smell it, I never once sprayed anything. I replied back to her, "I didn't, I was only trying to sniff for a scent." Her response was, "Yes you did, I saw." Right, she saw me over everything and somehow saw this invisible spray since I never did. False accusation isn't the only problem here, it was her tone. She yelled at me with a convicted attitude like I was stealing or something; I was only sniffing. Last time I checked, it wasn't against the rules to smell something to see if you like it or not. This was a very poor representation of how a customer should be treated. After I decided to ignore her and walk away, I could see her following me throughout the store and watching me, like I was some criminal. I think how wrong this was of her is obvious. I have done nothing wrong, yet she treats me like some criminal. It would have been okay if she had walked over and asked me if I did spray in privacy, saving me the embarrassment. Yelling across the store and following me though, isn't okay. I would like for her to be disciplined by her superiors and taught a lesson on how to talk to a customer properly as she should have.
     
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StarStarStarStarEmpty Star
Wrongfully Terminated
Posted by Nogvnup on 01/01/2014
MEMPHIS, TENNESSEE -- There could be a hundred stories written about the Walgreens Company. I was terminated: In their words; I was terminated for offering a job to an employee without the authority to do so. However I am currently in re-hire status with them. If I didn't have authority then how did I offer the job and if I can be re-hired then why terminated craziest thing I ever heard of. The position was never filled because it wasn't offered to anyone ever. This company is very cut throat and work their ASM's to death. A company can not expect the most when they give so little in return.

I lost my job because my manager would not stand up for me and say seven little words. "This job was not offered by her" With Walgreens if you are not a favorite in a store the chances of you keeping your job are slim. This company is ran on emotions and fear not reason and rationality. I was with this company for nine years as an ASM but that loyalty meant nothing. All it took for me to loose my job was a lie from an employee and a fearful store manager who would not correct it.
     
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Posted by WalgreenEx on 2014-03-21:
I agree. Walgreens has corrupt higherups and it is too bad that corporate does not call ever terminated or quit employ to investigate and get facts. They might do themselves a disservice by not eliminating the actual "bad apples" who lie, omit, set employees up, and just plain get away with going against company's policy of fair and just treatment. Shame on so many CL and DM staff who just turn a blind eye or even worse, are part of the problem
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