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137 Reviews & Complaints


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Slow Service
Posted by Rgalla0403 on 12/30/2013
I have been wafting in the walk in clinic for over an hour now . They only have 1 nurse practitioner and have been wafting a very long time . They should have at least 2 nurse practitioners and should move quicker. I would recommend going somewhere else.

     
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The Worst Customer Service Ever!
Posted by Lsmith45 on 11/26/2013
2710 N UNIVERSITY DR HOLLYWOOD FL 33024 954-43, FLORIDA -- I went to this store to fill out my prescription, I was really sick and need the medication Urgently. But the person in the counter did not run the claim to my insurance with the generic name mentioned in the doctor prescription, instead they run the claim for the Brand medicine that of course it was not cover by my insurance and they told me that I have to pay $160.00 for 14 tablets. It is unbelievable how this stores take advantage of the sick customers in need. And to top it all they took a hour to explained the situation to me, without taking in consideration that I was sick and not filling good
For future prescriptions I recommend that never goes to Walgreens, It is the worst!!!!
They only care about money not by the customer needs.
     
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Posted by FoDaddy19 on 2013-11-27:
What was the explanation given to you as to why they went with the brand name rather than the generic. That's a key bit of information that's missing.
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Horrible!
Posted by Boggyl25 on 11/19/2013
MILWAUKEE, WISCONSIN -- Oh my god! Just trying to find out the status of a prescription and I wait on the phone for over 45 minutes and no one even picks up! I hang up and call the store to speak with the manager and he puts me on hold for 10 more minutes. During this time the line goes from that god awful music to an actual ring only to be put on hold again! All this for 30 seconds of information. Thank god it's only the pharmacy! The store itself is great. Just don't call then if you don't have to. You'll have better luck standing in line at the DMV!
     
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Pharmacist Would Hold My Scripts
Posted by Rg.clark on 11/14/2013
PLANO, TEXAS -- The Walgreens on the NW corner of Custer and Park is abysmal. For years I was going there for all my medications. There was one pharmacist that stood out. Whenever I would present a script that included a Schedule II medication she would say, "We'll call the doctor and you can check on this tomorrow." Be it 10 am or 11 pm I would get the same comment. Many times I had just come from the doctor, the ink wasn't even dry yet and I would be told this. There was nothing I could do but hope I would get the other pharmacist. I finally asked my doctor whether this was: 1) company policy, 2) state regulation on Schedule II medications, or, 3) personal discretion. He said, "She just doesn't like you or the doctor." Knowing that the pharmacist has the final word on whether and when a script will be filled I really had no where to turn; except finally to another pharmacy. I say, 'finally' because I put up with this for way too long at my age and with my history on file. I applaud what others have done in similar situations as I've read about instances related to CVS. For me? I finally switched Walgreens pharmacies, am still at the new one for over three years now, and have never encountered any such foolishness like this since.

     
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Great Choice
Posted by Jefavor11 on 10/21/2013
I noticed that a new girl was hired recently named Lechantel, Great Choice, she have great Laughter and so attentive to the customers. She even encouraged me to get the flu shot which she explained to me about the process. I normally don't get that sort of treatment, it was as if I've known her for a life time. Very Classy lady.
     
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Pharmacist here profile their customers and lie about having medication.
Posted by Pgarrido06 on 09/29/2013
ST.PETERSBURG, FLORIDA -- I went in to the Walgreens drive thru at 9:43am on September 27, 2013, to have my pain medication filled. Now the month prior I had filled it here using this same pharmacy but with a different pharmacist. When I got to the window I handed my prescription over and as soon as his eyes met paper he came at me with a resounding "Now we don't have this and haven't for several months!" I told him well that curious cause I had just filled it here last month. He then was caught of guard and being to stumble across his words and his then went to the computer and said, "Well I see if we have any available." At this moment I was so pissed off I felt like exploding however I wanted to get my prescription first and go home and do some research. I wanted to find out if a pharmacist can deny a legitimate prescription and if so on what grounds. He came back after a few moments and stated that, "okay I'll fill it but I need your ID," to add insult to injury and insisted that I tell him what I was being treated for. I told him back pain. Now he came back asking me several more times the same question and I gave him the same answer. He said can I have something more specific and I told him back pain. After this difficult, not to mention, rudely invasive back and forth the pharmacist went about his business. As he handed me back my ID he told me to be here in an hour.

I came back at 10:55am. I was prepared with some information I had found online whereby others have had this same issue. This fact made me a bit more heated but controlled. As soon as I walked in I politely but purposefully requested a store manager. When Kim responded to me I asked her to accompany me to get my medication and that we could talk about my problem back there. She hesitantly followed looking worried. I guess I came off as a man on a mission. Well once I got my meds in hand I began my explanation to the above. All that Kim did was back up the Pharmacist and tell me that the Pharmacist has to make sure that I fit into some policy schedule that I was not privy to upon request and I was quoted DEA law which I also could not see with my own eyes. I told them that this was unacceptable and a completely ridiculous hardship for the Pharmacist to lie to me outright which would cause me to have to drive from one pharmacy to another unnecessarily when he had my medication all along. She looked at me with a deer in the head lights.

At this point she was getting frustrated with me cause all she could do was spew this nonsensical data at me which meant nothing and was backed up with even less information. I then asked for the name and phone number of the regional manager because my situation was not resolved and it seems that if myself or anyone else will be dealing with these issues over and over again at this Walgreens location. She gave me the 1800Walgreens phone number. I called and left a message we'll see how that turns out but I'm not hopeful that anything will change or that I will be taken seriously.
     
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Poor Method of Dealing With Returned Checks
Posted by Kingsman42sc on 05/20/2013
SIMPSONVILLE, SOUTH CAROLINA -- On March 1, 2013 we purchased some items at the Simpsonville, SC store and paid by check. At the register the check is run through and then returned to the customer. It was our belief that the funds are immediately moved from our checking account to Walgreens account. Obviously that isn't the case.

Within a few days of that transaction we lost our checkbook which also had the record of the checks written. Thinking it had been stolen out of my truck my wife went to the Palmetto Bank and ran a listing of the recent checks written and those that had cleared. Then she had a STOP PAYMENT order on the other checks in the checkbook in case the checkbook was used fraudulently. Unfortunately the check for $72.74 to Walgreens somehow got blocked from payment even though we thought it had already cleared.

MY COMPLAINT ABOUT WALGREENS is that they have no way to go into the local store and make the check good by cash or other payments. We tried twice to make payment at the local store to no avail. I wrote an EMAIL to Walgreen's corporate that I wanted to pay the amount due plus some fee. THEY DIDN'T RESPOND. Instead they seem to have sent the check to TRS Recovery for collection when it was totally unnecessary. I don't like dealing with a corporate giant that isn't open to listening to customers.
I'll make the payment but I don't like the idea of an additional collection fee from TRS Recovery and TeleCheck. At this time I plan to bypass WALGREENS in the future in favor of CVS, WALMART, RITE AID or other stores. Until now Walgreens had been our favorite drugstore chain but this has soured me on that company. Until this experience I would have rated Walgreens as worth a 4 star rating.
     
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Posted by Cwazychickie on 2013-05-20:
Checks usually clear in 2 to 5 days depending when they cash it.....never instantly unless you use a debit card and not a check.
Posted by Cwazychickie on 2013-05-20:
Also if checks bounce, they do charge 40.00 fee. You can try to dispute it with bank if your check book was stolen...sadly, if you stop a check a business has no reason why you did it.
Posted by john nicholson on 2013-05-20:
Good to know about Walgreen. Perhaps your experience will cause people to take their business elsewhere. As for the TRS Recovery and Telecheck fees, I have no experience with how they are collected---whether as a debit to your bank account, etc. I would not pay the fees if they are not automatically debited to your account. Let them try to collect them. However, I suspect they have an automatic procedure, working thru your bank, to get the fees. In any event, at least any bad check fees can be waived by your bank if you explain the situation.
Posted by madconsumer on 2013-05-20:
i do wonder why a stop payment was applied to a check that was written and good?
Posted by Cwazychicken on 2013-05-21:
That's a interesting thought mad.....maybe they just cancelled a full check book and that happened to be one affected
Posted by Carl on 2013-05-23:
MAD CONSUMER: My wife assumed the Walgreen's Check had cleared within a couple days of being processed in the local Walgreens in Simpsonville. At the bank she ran a statement to find which checks were still outstanding and put a block on the rest of the checks in the missing checkbook. My wife had assumed Walgreens had already got their money from the bank (wrong!) but that wasn't the case. It seems the check written to Walgreens can take close to a week to hit the bank. Fortunately this was the only outstanding check that didn't get paid, but we today paid TRS RECOVERY the $72.74 plus $30 returned check fee. We may begin to deal more with WalMart, CVS, Rite Aid and grocery store pharmacies instead of WALGREENS. I've spent ove 6 weeks trying to pay Walgreens and they wouldn't accept payment at the local level. If the checkbook had not been lost this wouldn't have happened. We haven't had a bounced check in at least 20 years if memory is correct. I don't like a big central -federal-government and I don't like a big corporate central location far away instead of some local control.
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Online Purchasing
Posted by Vale24461 on 03/04/2013
Take out the damn gust registration and hire useful people that will actually help!!!!!!!!!!!!!!!! first and last time I will ever try to buy from the stupid store!!!!!!!!!!!!!

     
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Saw an elderly lady being asked if she had a rewards card
Posted by Waltkraus on 12/21/2012
PALM CITY, FLORIDA -- I do not appreciate when I hear any older person being inquired, do you have a rewards card" poor lady did not comprehend, everyone in the drug store heard this, maybe she was hard of hearing but none of the other customers, including me liked anyone dismissing this vital lady, but she was your age Chuck Walgreen and if anyone yelled at me,

Rewards, Rewards, well I am from Chicago. I am a lady until you push me so far, but this lady to me was like a mother figure, fragile, and would you yell at your own mom, not me, and hopefully not you, if anyone ever yells at me in line, well... I don't believe anyone would.. My Husband knew Chuck Walgreens, a gentleman. and employees should, how we be gentle and kind and think of all these people as our family, how we treat our family and how we would like to be treated..
     
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Posted by wjk898 on 2012-12-22:
I was asked the same stupid question. I was buying a bottle of aspirin where the shelf price said in big numbers $5.49. She rings up $7.50. The I come to find out you need a "Rewards Card" to get that price. LAST TIME I SHOP AT WALGREEBS!

I don't go for this "rewards" BS. Quit treating me like a 7 year old. I tolerate it at my grocery store to avoid paying double. But that's where it ends...the grocery thing here requires that you visit all the various stores or you'll get robbed. Very important when you aren't on food stamps.

But Walgreens is a drug store and my purchases there are a private mattter, not to be sent all around the marketing department someowhere for a bunch of dopes to look at. And where's the markdown on prescriptions?


Screw your rewards card you idiots. That's why I left CVS. Put a price on the stupid thing no matter who buys it, and by the way, fire most of those expensive and useless marketing people and lower your prices if you really want to compete.
Posted by madconsumer on 2012-12-22:
Charles Rudolph Walgreen (October 9, 1873 – December 11, 1939) was an American businessman who founded Walgreens.

Posted by trmn8r on 2012-12-22:
I am guessing that this was very loud, and maybe with an impatience that the woman could not understand, because asking for a rewards card is a normal thing to do.

Sometimes each of us has challenges with patience. It is a virtue.
Posted by TIRA~MASUU on 2012-12-22:
I thought of my dad when I read this. I know he's hard of hearing and I have seen him struggle many,many times with employees so I am sensitive to what may be your complaint. On that note I wish every company had sensitivity training on how to better serve the elderly. I also HATE places where you have to pull out some stupid card to get a lower price. I have enough going on with out digging out yet another stupid card. I avoid these stores whenever possible. And other then the club stores I don't give my real information anyway. The last thing I need is more junk mail and annoying telemarketing calls.
Posted by Alain on 2012-12-22:
You can tell Walgreens about this via http://www.walgreens.com/mktg/contactus/contact-us-landing.jsp?foot=contact_us
Posted by leet60 on 2012-12-22:
I gather from the original post that it appeared the elderly woman was being yelled at or spoken to in a loud voice. I can understand the frustration at witnessing this, but had I been the witness, I would have confronted the clerk about their behavior.
Posted by Anonymous on 2012-12-22:
What if the elderly woman DID have a rewards card, and the cashier didn't ask her because of her age, and the woman forgot to use it? Then she would be missing out on the points. Let the cashier do their job. They are required to ask every customer, regardless of age. And not every elderly person is hard of hearing
Posted by Vinnie11 on 2012-12-23:
Shame on them. They could have shown her a card or pointed at one of their many many Rewards Card advertisements. I hate it when people are impatient with our seniors. waltkraus, if you see that happen again, step up and let them scan yours and give the clerk the piercing look of instant death. I scan for people all the time (and steal their points...lol).
Posted by as on 2013-04-05:
First we are required to ask. We don't have a choice. We are told what to say, how to say it, and when to say it. Second, all stores have cards now. Even grocery stores. Yet no one minds that. Quit yelling at us service clerks. We don't have any choice in this matter.
Posted by Sophia on 2013-05-04:
Posted by Sophia on 2013-05-04:
All stores do not have cards namely Market Basket and Wally World.
Posted by huh on 2013-06-19:
Again, we have no choice. It's ask or lose our job. You yelling at us, cursing us out, telling us how stupid it is, doesn't help our situation. It also doesn't change it. Since I wasn't at the store in question, I can't speak as to how the clerk acted. I know from my own experience, that with some older shoppers, I have to speak louder than I would like in order for them to hear me. I do hold up the card, but sometimes they have other questions. I do the best I can, but at the end of the day I have to do what my employer tells me to.
Posted by Lyn on 2013-06-26:
Why should I have to print a coupon when I already have a rewards card, which is just another hassle and invasion of my privacy. I am far past resenting the tactics Walgreens is now using to cheat me more. I don't know of any other store which says 2 for $3.00 or $1.99 each or whatever. Most of us elderly do not have room for giant size anything to store, let alone waste when it goes bad. Why should we have to pay such a penalty? We are already on limited income. A jar of peanut butter lasts me a year. Why should I have to use a stale on to save 50 cents. I have stopped shopping at Walgreens because of this and also a horrible nasty pharmacy which refused to give me the $25.00 card advertised for a switch over of a prescription and it was over $750. out of pocket. Horrible service and nasty people and never have things in stock, so the gas you spend going back and back just doesn't cut it. But printing a coupon? The ink alone would cost 50 cents. I don't need a printer at my age. Stop the greed!
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I Need Help
Posted by Laverne1967 on 11/03/2012
MIAMI, FLORIDA -- My wife and I went to this Walgreens at 750 NW 119st in Miami, Fl. Normally we have no problems, but today (11/02/2012) we could not get any service. We tried to summon someone to unlock the case with the body wash, but no one would come. I told a manager and she called just one time for someone to come to cosmetics to assist us, but no one came. I know the people at most Walgreens have always been very professional, however, we won't be going back to that one.
     
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Posted by clutzycook on 2012-11-03:
They lock up body wash? That's sad.
Posted by bob932304 on 2012-11-03:
The manager only called once - if you didn't ask her again she probably thought someone helped you. If you've been satisfied with the service there previously give them another chance.
Posted by danny54 on 2012-11-03:
Yes, Clutzy, it is sad. I saw a report on TV recently about things that were being stolen from stores. Not the expensive stuff that you'd expect, but things like body wash, shave cream & razons and the like. Guess people may be getting desperate to keep going in life.
Posted by Anonymous on 2012-11-03:
It was probably Axe body wash. I've seen that brand locked up at some stores
Posted by FoDaddy19 on 2012-11-03:
Keeping the body wash under lock and key? Must be a rough neighborhood.
Posted by Anonymous on 2012-11-03:
I noticed the same thing at Walgreens in San Francisco's Union Square. All personal hygiene products were locked up. At the Walgreens here, they lock up razors & replacement cartridges. Some of the grocery stores do this as well. Albertsons/Savemart even locked up pregnancy tests.
Posted by frak on 2012-11-04:
The point is the complete lack of customer service. Ditch Walgreens. They don't want you as a customer, you shouldn't want them either.
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