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Hell On Earth
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HIGHLANDS RANCH COLORADO, COLORADO -- I have worked at Walgreens for about 6 months. When I got hired, It was clear that I would be working maybe only 20-30 hours a week because I'm still in high school. The first day on the job, the manager was supposed to train me but was "busy" so had me work with a woman at the front desk. She barely spoke English and I had a really hard time understanding her. She kept yelling at me for everything I did, in front if customers, because I wasn't doing it exactly like she was. The costumes obviously felt uncomfortable and told her I was doing a good job and that I'll eventually get into the routine.

The next day, the manager puts me on the front register by myself, and the lady who "taught" me how to work the front told me how to ring a customer up. That's it, nothing else. I had no idea what I was doing, so I apologized to the customer and called a manager over. Every time I called him over he pushed me out of the way and checked them out. He was mad because I didn't know what to do, even though he was supposed to teach me and put it off to the next girl. As I worked there longer, I realized how unhappy my fellow employees were with their jobs. Everyone was filled with a hatred towards Nathan, our boss. I hadn't had any problems with him so I stayed out of the drama.

When I got my second and third paycheck, I was somewhat confused because I calculated making $400 in two weeks and I was getting just under $200. I just figured I would get the rest next pay. Nope. My friend works at McDonalds and works half the hours I do. We both are working minimum wage jobs of $8 an hour. But at the end of the month she's getting double of my paycheck. Let me note that my mother is disabled so I'm basically paying for the things I need because money's tight. That's right. They aren't paying me $8 an hour, and I know if I brought it up they'd accuse me of lying and fire me.

One night, they messed up the schedule and I was the only person working the night shift. I was okay with that until I said that I was supposed to get off at 9:30. That's when I was scheduled to end my shift. I wake up at 5 every morning, have seven hours of school, and have a 6 hour shift every day of the week. Not to mention I've had mono twice this year, I have chronic pain and chronic fatigue syndrome. I just wanted to go home and sleep. They refused to call anyone in and I was forced to stay until 10:50. During this shift it got super busy, and I was the only one working. My boss was in the office talking and giggling to who knows who. Customers were getting frustrated so I called a manager for help. He came and checked one person out and left, while there were 5 other people in his line, and 4 in mine. How lazy and disrespectful to those people.

Also, they made me go through and clean out expired items. I found things in the dirge from four to 2 years expired. All these goods filled 5 carts. They don't throw away expired things, then sell it to people, and won't return it when people figure out how old the food was. That's pure lack of any professionalism.

Recently my mother was in the hospital, and I knew I couldn't cover my shift, so three days ahead I talked to a shift lead and he told me to talk to Nathan. The next day I talk to Nathan and passes me off to talk to a different manager. The day of my moms surgery I called and the manager wasn't there, just Nathan. I told him I tried for three days to let them know I couldn't make it to work because of my mother. He basically told me that Walgreens is more important than picking up my disabled mother from the hospital. Who tells a 16 year old girl that? I didn't show up for my shift that night for obvious reasons. I told them I was quitting after several bad experiences that weren't even previously mentioned and I blamed it on the fact that I was moving.

My female manager seemed pretty understanding. Until she said I needed to work every day until I moved (I'm moving out if country) and that I should push my moving date off so I could work longer. I didn't show up to work the next day because I made it pretty clear that I quit and then I get calls from pissed employees that I left them short handed. The manager never told anyone I quit and played it off as if I was an unprofessional teenager ditching work. She never documented the fact I QUIT and ended up firing me. So the next job I apply for they automatically think I'm unreliable because I was fired even though I quit. This company makes me sick to my stomach. I refuse to ever contribute to their company again.

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Horrible Job and Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COON RAPIDS/BLAINE, MINNESOTA -- So I had just gotten hired at Walgreens in Coon Rapids by the managers and I couldn't have been more happy. I had just quit my previous job because of the managers. I was hired in May of 2013 and I didn't mind it at first because I worked with my favorite managers.. but once they got transferred to a different store things started going to **. The managers I worked with treated me like **, they ALWAYS called me the wrong name, and treated me like I was 5. I was 17 at the time, I worked with cash registers and people before.. I know what I'm doing **.

Then in maybe Dec. a new manager got hired and right when I met him he asked me a very inappropriate question that didn't need to be said. Right off the bat I hated him, I dreaded working with him and I tried not to be rude but I hated him and so did a few of my co-workers. I had asked off many days throughout the year for school reasons and they would continue to schedule me on those days.. it drove me nuts and I wanted to quit so badly.

Around April I wanna say, I was working with my store manager and at first I didn't know what to think of him cause the only thing he has ever said to me was "bye" or "hi" so whatever, but when I worked with him, I answered the phone and said over the intercom saying he has a call, at the end of the day he came up to me, got so incredibly close to my face and said "do me a favor and call me either ____ or ____, thanks." He was very, very rude about it and I hated him. I also went to Walgreens one day and they were horrible when it came to service. Walgreens in Blaine and Coon rapids sucks and it deserves to be shut down. GET BETTER MANAGERS, THANKS.

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Wrongful Termination
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

EL DORADO, ARKANSAS -- In 1970. as manager of the first Walgreens in El Dorado Ark, and having been sent to this city by Chicago Corp. office to aggressively promote what they called a Super Store, and after hitting a million dollars in sales, the first year, an accomplishment in 1970, the Regional Director and Dist. Manager. sent in an investigation team to determine, that I had upset my competition by being too aggressive. They attempted to fire me for being too aggressive towards the competition. I contacted an attorney, who said we would sue them and be sure it got plenty of press locally.

Suddenly I was not fired, I was suspended with pay, while corp. investigated. After the investigation the Regional Director a V.P. of the company was demoted to RPH, as was the D.M.. A new Regional Director was sent to Houston by Chicago, as was a new D. M for the Louisiana Dist. sent from Indiana. These people had their own little world, with their own local people, and did not like Chicago stepping on their toes. I spent the next 3 months flying all over the country to interviews with other companies at WALGREENS' expense and they even moved me back to the Chicago area, when I went to work with ZAYRE Corp.

Needless to say, after a V.P. losing this job, a D.M. losing his job and the company spending over $250,000 in expenses to investigate and move people around, my career with Walgreens, would not have gone far. Retaliation would have occurred.

The point is as with many of these complaints, these things can and do happen in the Corp. world. The only thing that saved me, was I had things better documented than the people who were coming against me. Document everything that happens to you, no matter how small.

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The Most Worthless Retail Chain in America (And Now in the U.K..)
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANYTOWN -- The people who currently mismanage Walgreens on the corporate level have spent the last six years making the absolute worst possible decisions on the future of the company. The pre-Barack Obama Walgreens DOES NOT EXIST. There is now only 25% of the merchandise selection in a Walgreens store than there was six years ago. The tenured employees... DO NOT GET ANNUAL PAY INCREASES. There is nothing more for the thousands and thousands of tenured employees that make up the heart and soul of Walgreens. Nothing for them.

This company put in place a "pay cap" that the tenured employees reached years ago. The place is now staffed by people with ADD and OCD, because "they need jobs too." Good hiring logic right? Simply put, this company has been destroyed by unbelievably bad business decisions. They intend to siphon their annual profits out of the pockets of the people that work at Walgreens. Have a complaint about it? There's the door...

They will purchase an entire chain of stores in the U.K.., however they will not give pay raises to their tenured employees. The most unbelievable bunch of lying phonies in retail. The people making decisions at the corporate level have never set foot in a retail store. If I have to work there until I am two hundred years old, I will see them close down the entire worthless chain of stores.

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Loyalty = Nothing
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

LA, CALIFORNIA -- I started out with Walgreens 4 years ago as a cashier. I am now an ASM. I don't nor have I ever complained about the workload. It's retail. Well, in the earlier part of the year, apparently my son (who is one year old) took a product off the shelf and we left without paying for it. Unbeknownst to me of course.

Well today, LP comes to question me about it. I don't remember. I didn't confirm or deny the allegations. I even VOLUNTARILY paid for the item. Needless to say, I was sent home & I'm currently on suspension until further notice. Note: the product was $4. I'm disturbed that it has come to a matter of my job over such a minuscule amount of money. Bottom line: Walgreens only cares about a profit. No customer or employee is more important. Just my 3 cents.

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Horrible management - Discrimination
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OCONOMOWOC -- Horrible experience with a woman manager there. She doesn't like certain people who believe in God and bans them from her store. Her son grouped up with his friends and bullied my autistic son and it was caught on school video. The other kids and parents apologized to my son and the school principal, but not her. Now she's mad about it and took this personal issue into her store and harassed and chased out my wife who was innocently picking up her elderly mom's prescriptions. The manager could have taken care of her personal concern off work hours and off work premises instead of calling the police to indefinitely ban both my wife and I. What an evil woman. I pray that God have mercy on her poor soul. If she's having a bad life, don't take it out on everyone else. My life is hard enough taking care my wife's mom with dementia, and 5 kids (2 with autism).

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Offensive
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AURORA, COLORADO -- I am a mid 40s, educated, tax paying, voting, credit card carrying consumer. On this Sunday afternoon I walked into the Walgreens at Havana and Alameda to look for hair color, hot and tired after a day of errands and shopping. I had a backpack fully on - both shoulders, not just slung over one (and as such, impossible to unzip or access without taking it off completely), a shopping bag from another store in one hand, and a jug of iced tea in the other hand.

While looking for the hair color stock, I was stopped in the aisle by an employee informing me I'd need to leave my bags at the counter before I could shop anymore. Then further that my backpack too would need to be left with the staff. I stated I had a laptop in my backpack and wasn't prepared to simply leave it at a front desk. I was informed that they would be there, but that I should have been stopped at entry rather than allowed to come back so far. I was being addressed with a tone one might expect to hear at age 7 - as if I needed watching over and direction.

She continued, making it clear that I would not be allowed to shop if I didn't agree to leave my merchandise and backpack with her. It now being abundantly clear that I was for whatever reason under suspicion for possibly intending to steal from them. I told her I didn't need to shop there that bad - that I'm not looking to steal anything, and turned to leave.

However, on walking back out of the aisle, I noticed a number of other shoppers, many with backpacks, who'd apparently not been singled out and forced to entrust a Walgreens employee with hundreds of dollars in computer, software (in the backpack), and paid and bagged merchandise from other stores as well, if they cared to spend a few bucks there. I was the lucky one receiving that special attention.

Only one other time in my life have I been blocked from shopping unless I agreed to leave my possessions with a store employee, and in that case it did actually seem to be a policy applied to everyone entering, not just me. However, even then, I was offended enough at the presumption being made of customers, that I not only left and spent my money at a shop down the street (which didn't require customers hand over possessions to spend money with them) but have not returned to any of that chain's stores in the years since - highly recommending against it to others should the company come up in conversation.

Walgreens already has the competition of other stores that sell more and for less all around them. This particular store has a Target and Costco (which I am a member of and neither of which has ever requested bags and or backpack be handed over to shop with them) about a mile down Havana. While I've noticed there are some retail stores now taking an assumptive approach toward customers as potential shoplifters on entry, I am of the opinion that all customers, no matter what their age, appearance, or demeanor, until they prove otherwise, deserve to be treated with respect by the companies profiting for their interest and time.

If I don't feel afforded such by any company I attempt to do business with, I simply don't return. And in the case of Walgreens, and being embarrassingly singled out and so completely and without evidence or reason for suspicion, barred, I not only will not be returning to this store or any in the chain, but am now posting the events and experience as well. Embarrassing, offensive, and stressful - all for thinking I'd see if Walgreens might be a good place to purchase hair color from.

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Insane Pharmacist
By -

LOUISVILLE, KENTUCKY -- About 9 P.M. this evening I went up to Walgreens to pick up a prescription using the drive-through service outside. The gentleman at the window asked for my I. D. because it is a sleeping medication. I provided him with my government-issued badge, as I am a federal government employee. He said he needed my driver's license. I explained to him that my government badge actually has more information than my driver's license (it includes among other things, my fingerprint) and I unfortunately did not have my driver's license with me so providing that was impossible. He said he needed some form of identification he could record.

I then offered him my health insurance card, which has a series of numbers on it. This was declined. I offered my student identification from the University of Louisville, also possessing a series of numbers, identifying me with a picture as well as my student identification number. This was declined. I offered two different credit cards, my social security card and then my Triple A card all of which he declined as well and he went to get the pharmacist in charge.

(On a legal note, 902 KAR 55:110 reads, Section 5. Patient Identification Number. (1) A patient or the person obtaining the controlled substance on behalf of the patient shall disclose to the dispenser the patient's Social Security number for purposes of the dispenser's mandatory reporting to KASPER. (2) If a patient is an adult who does not have a Social Security number, the patient's driver's license number shall be disclosed. (3) If a patient is an adult who has not been assigned a Social Security number or a driver's license number, the number 000-00-0000 shall be used.

(4) If a patient is a child who does not have a Social Security number or a driver's license number, the Social Security number, driver's license number, or the number "000-00-0000", as applicable, of the parent or guardian shall be used. (5) If a patient is an animal, the owner's Social Security number, driver's license number, or the number "000-00-0000", as applicable, shall be used - Yet none of these forms of identification were accepted and the medication was being denied resultingly.)

The pharmacist came to the window and immediately asked for my driver's license. I explained again that I did not have this particular form of identification and asked her to look at one of the various forms of identification in her possession. She reiterated that a number was needed that "could be recorded" so they could track me if my prescription was lost. I was perplexed and explained to her that the forms of identification I had submitted had various numbers that could be used for tracking purposes, should my prescription be lost. I also said it would be unlikely that it would be lost because I keep the medication for sleep on my nightstand at home.

She said I needed to either give her my identification or take my prescription elsewhere to be filled. Admittedly, I was very frustrated at this point, especially with the pharmacist's last directive (who identified herself as **). I proceeded to tell her that she knew very well I could not take that particular prescription anywhere else to get it filled because I had the prescription transferred from Walmart. She said this was not her fault but instead the blame was to fall on the State of Kentucky for not allowing me to transfer the prescription to another store or Walgreens location, for that matter.

She did understand that I could not take the prescription anywhere else though. I suppose she had assumed I was not familiar with Kentucky law. I told her I was completely out of this medication. I would not be able to fill the prescription elsewhere without going back to my physician's office and getting an entirely new script. She once again reiterated Walgreens was not to blame for this dilemma but instead the fault was with the State of Kentucky. At this point I asked for the name of her immediate supervisor. After asking the name of her supervisor several times and her refusal to provide me with it, she told me to either drive away or she would call the police.

I am at a loss for words for how this affected me. I still am in shock over it. She continued to threaten me in my vehicle stating she would call the police if I did not drive away. Looking back, she had my federal badge inside the window. She had my student identification. She had two of my credit cards as well as my Triple A card and my social security card. I was so upset at the time, I didn't even realize this fact, but I think it is important to note that she did not return these items at this time while requesting that I immediately drive away or she would have the police physically remove me from the premises.

I reiterated to her, as a question, that I was being threatened by the police as well as being asked to leave because I asked for the name of her immediate supervisor. She continued to reply with threats and did not address this point. By this time, I was physically shaking. I remember her continuing to state the above directive and fumbling through an old change purse, I located an expired driver's license from California, where I had lived for about five years.

She then processed my prescription with this "outdated" information, given it was expired since 2004 and had my former California address on it, and put my belongings in the window, along with a blank script with the name ** scrawled on it. I am perplexed at how all the current information I submitted was rejected and yet an expired driver's license without any current information on it was finally accepted. I will NEVER shop at Walgreens again. NEVER.

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Unfair Treatment and Inconsistency in the Workplace
By -

SMYRNA, DELAWARE -- I ride my bike to work. It's about an hour long ride one way. I got to work at 2:58pm on December 9th. I park my bike in the photo lab where I work and I turn around and the store manager is there. Before she even greets me with a hello she starts on me right away about my earrings. I have had gauges in my ears for YEARS and I've had them since I started with the company back in April of 08. I've gone up a few sizes as well and no one has EVER said anything to me about them. I've even shaken hands with corporate staff and greeted with my gauges and they've been nothing but nice.

Well the manager comes up to me and says "you know you can't wear those right? You've got extra earrings right?" and I just stare at her completely taken aback by her random questioning. I try to explain that I JUST put it in and I only need 24 hours before I can place a normal gauge in it rather than the tapered spike used to enlarge the hole. She cuts me off and says "to the office... now!" So we make our way to the office. I'm now sweating from the bike ride and very irritable. She closes the door and send the SIMs out of the office for us to "talk" (AKA she talks and I stutter and struggle to get a word in).

After she was done telling me the same thing she already stated on the sales floor I begin again to explain my side. "I had huge, gawdy glass spirals in my ears when I firs" (cut me off) "**, can I pleas" (cut me off), crosses arms and lets her talk... she never says anything more than what was already said. Every attempt at trying to explain myself she cut me off and told me it was irrelevant. I was in trouble about a month before that for my Septum piercing.

There are at LEAST 3 other girls there with a nose ring and one traveling pharmacy tech that comes in with a huge lip ring and I was told to go home or take it out. When our argument was finally done she told me to go home, don't come back and she'll be talking to our LP. I said "good. I'll be speaking with him and employee relations. You're inconsistent and unfair in your discipline and how you run your store" and then left. I'm still waiting for both people to call me back.

I've done my research and found nothing on piercings. They're subtle and not gawdy nor do they stand out and I flip my septum up into my nose so you don't see it... even though there are other people there with a nose ring. I've even talked to some ex corporate people and they've told me to fight it. I can't be all that bad of an employee. I feel I've established myself very well within the company as a good team player. I've got two things to go on when I fight it: "Lifestyle diversities", unfair inconsistent workplace. The company itself isn't too bad... it's the management and the lack of proper training that makes your life working for Walgreens a miserable living hell.

I am now fired as of 4:55pm on December 10th. The Employee Relations and Corporate did nothing to help and I'm not unemployed and quite possibly unable to get anything from unemployment. Something has to be done. This is ridiculous!

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Walgreens AARP Pharmacy Mail Order Prescription Service
By -

TEMPE, ARIZONA -- This is a letter that I wrote to the "powers that be" at Walgreens Health Initatives. I have removed any names... other than Walgreens Mail Service and Walgreens Health Initatives and AARP. It is my opinion as a member that AARP needs to reconsider affiliation with this company.

"I am writing you because I found your name on the Walgreens Pharmacy Benefit Management page of Walgreens Health Initatives website. I am at a loss as far as exactly who to contact regarding the problems I have been having with Walgreens Mail Service. The problems have been going on far too long and even speaking on the telephone to supervisors has yielded little help or results. Unfortunately because these difficulties were totally unexpected I did not keep a day by day accounting of exactly what happened when.

It has been almost a month since I mailed in a prescription from my physician to the mail service. I waited and waited before I called the first time - a recording told me the prescription was being shipped - when the prescription never arrived I became concerned and called again, this time speaking to a person. I was told that the prescription was on its way and to not be concerned because it sometimes took 5 to 10 days to arrive. Once again the prescription didn't arrive so I called again - I believe this was on a Wednesday or Thursday the first week of September.

This time the person I spoke to asked me for my address, when I told her she replied that the prescription had been sent to a neighboring city in error. She double checked my paperwork and said that she could see that the address was correct on their records and could offer no explanation as to why someone would send it to another city. She said that she would have a new prescription sent out right away but that it would not arrive right away because of the Labor Day Holiday. At this point I had little faith in what I was being told so I started called the info line (recording) to stay on top of the day the prescription was actually being shipped.

It turns out "right away" was not so right away and I decided to look into the problem further. I finally called and asked to speak to a Supervisor on the 9th. I did not get that woman's name. She told me that the prescription was being shipped overnight via a carrier and I could expect it on the 10th. I explained to her that my address was a rural one and that most carriers do not deliver to rural mail boxes. She put me on hold to check with the carrier.

When she came back she said the carrier had not yet received the prescription and that I should call them later that evening and the first thing in the morning to change the address, (although she didn't know if they would allow me to be the one to change it). At that point I was become very angry and I told her that I did not feel that taking care of the address change should be made my responsibility - Walgreens should be the one to handle that. She said she would take care of it and that she would stay in touch. Once again that never happened and yesterday, the 10th of September the prescription did not arrive.

I called again today and once again asked for a Supervisor. The woman I spoke to would only give me a first name. I asked her for her extension # and she said it was xxxx (attempting to reach her at that extension later was impossible, she apparently made it up on the spot). She told me the reason my prescription had not been delivered was because the carrier did not deliver to mail boxes! I am totally frustrated and very angry with Walgreens as probably any reasonable person might be at this point. This is no way for customers to be treated and I feel someone should investigate what is going on.

The person I spoke to today said she talked to the carrier and that they would try to have the prescription delivered today. She also said she would call me back to let me know if the carrier was going to actually be able to deliver it. I don't hold out much hope for either one. I am sure that you or someone there at Walgreens can look at the file for my order and if what has happened with the order has been actually documented you will see that the Mail Service is handling such things most ineffectively. I would greatly appreciate hearing from someone regarding this matter."

After writing this letter I called Walgreens Mail Service again - first they told me they couldn't understand why it wasn't delivered and told me that I should call the carrier and talk to a supervisor there to find out why it wasn't delivered. Once again I had to explain that I did not work for Walgreens, I was the customer and it should be up to Walgreens to find out why overnight shipping, for which they paid, wasn't made. After being place on hold the person I was speaking with returned and said that allegedly the carrier attempted delivery of this prescription today, Sept 11 and was unable to deliver it. There has been someone here all day waiting and no one came.

Now they tell me that it may be delivered on Monday. In addition they actually charged my credit card 1 cent for the redelivery!!! I told them I absolutely refuse to pay, LOL! Also, I learned that Walgreens called my doctor's office to get yet another prescription - huh? What did they do with the first one?

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Walgreens Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 33 ratings and
132 reviews & complaints.
Contact Information:
Walgreens
200 Wilmot Road
Deerfield, IL 60015-4620
1?800?925?4733 (ph)
www.walgreens.com
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